About Tabush Group
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
New York, NY, US
Year founded
2000
Other
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Job description
Desktop Support Engineer – Boston
We're a mid-sized MSP based in New York City. We support clients nationwide to help them simplify, secure and enhance their IT. Our core values are care, innovation, integrity and teamwork. We live by these values every day in how we support our clients and each other.
About the RoleWe're seeking an experienced Desktop Support Engineer with a strong MSP background supporting desktops, end users, and business applications. You'll work on complex workstation issues, handle VIP-level support, and help standardize and secure client environments. You'll have the opportunity to work alongside our Desktop Support team lead in our Quincy Massachusetts office.
Key Responsibilities- Resolve desktop and end-user issues (Windows, Mac, Microsoft 365, virtual desktop, and business apps)
- Troubleshoot and resolve advanced workstation, networking, and peripheral problems
- Manage Microsoft 365 and Azure AD environments, including security, access, and policies
- Administer workstation patching, antivirus/EDR, encryption, and endpoint compliance
- Support collaboration platforms (Teams, Outlook, SharePoint, OneDrive)
- Provide white-glove support for VIP users and executives
- Contribute to documentation, process improvements, and team knowledge sharing
- 2 + years in an MSP or IT environment
- Advanced expertise with Windows 10/11, Microsoft 365, and Azure AD
- Strong troubleshooting across desktops, applications, networks, and security tools
- Experience with PSA/RMM platforms (Autotask, DattoRMM, ITGlue, etc.)
- Excellent English communication skills — written and spoken
We strongly encourage applicants to include a short introduction video, as it significantly strengthens your application.
tabush.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a Desktop Support Engineer?
A: To succeed as a Desktop Support Engineer, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with help desk software and ticketing systems, and knowledge of hardware and software troubleshooting methodologies. Additionally, strong soft skills such as excellent communication, problem-solving, and patience are essential for effectively interacting with users, resolving issues, and providing technical guidance. These technical and soft skills enable Desktop Support Engineers to efficiently resolve user issues, maintain a high level of customer satisfaction, and support the overall IT infrastructure, ultimately contributing to their career growth and effectiveness in the role.
Q: What is the career path for a Desktop Support Engineer?
A: A Desktop Support Engineer's typical career progression involves starting as a Help Desk Technician, providing initial technical support to end-users, and advancing to roles such as Desktop Support Specialist, where they handle more complex issues and develop expertise in specific technologies. As they gain experience, they can move into senior roles like Senior Desktop Support Engineer or Technical Lead, overseeing teams and implementing large-scale support initiatives. With further skill development and experience, Desktop Support Engineers can transition into related fields like IT Project Management, Cybersecurity, or even move into leadership positions like IT Director or Manager.