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Work From Home Phone Answering Service Jobs (NOW HIRING)

Apello

Answering Service Agent

$15.50 - $19/hr

Use Apello's software to determine what information to collect from callers. * Use Apello ... Previous work experience preferred * Experience assisting customers over the phone is preferred but ...

Apello

Answering Service Agent

UT · Remote

$15.50 - $19/hr

Use Apello's software to determine what information to collect from callers. * Use Apello ... Previous work experience preferred * Experience assisting customers over the phone is preferred but ...

Apello

Answering Service Agent

UT · On-site +1

$15.50 - $19/hr

Use Apello's software to determine what information to collect from callers. * Use Apello ... Previous work experience preferred * Experience assisting customers over the phone is preferred but ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

Use Apello's software to determine what information to collect from callers. * Use Apello ... Previous work experience preferred * Experience assisting customers over the phone is preferred but ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

Use Apello's software to determine what information to collect from callers. * Use Apello ... Previous work experience preferred * Experience assisting customers over the phone is preferred but ...

Apello

Answering Service Agent (Bilingual)

$16 - $20/hr

Use Apello's software to determine what information to collect from callers. * Use Apello ... Previous work experience preferred * Experience assisting customers over the phone is preferred but ...

The Jernigan Agency

WORK FROM HOME

Hartford, CT · On-site +1

Occasional travel for work for in-person conferences. If you are not currently licensed but have a ... Must have a computer and phone to service the clients. * This is all online so and internet ...

The Jernigan Agency

WORK FROM HOME

Springfield, MA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Richmond, VA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Providence, RI · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Cedar Rapids, IA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

High Point, NC · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Anaheim, CA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Sioux Falls, SD · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Bend, OR · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

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How much do work from home phone answering service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for work from home phone answering service in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What is a work from home phone answering service?

A Work From Home Phone Answering Service job involves answering calls on behalf of businesses from a remote location. Responsibilities may include taking messages, scheduling appointments, providing basic customer support, or directing calls appropriately. You typically need a quiet workspace, a reliable phone or computer setup, and strong communication skills. Many companies provide scripts or guidelines to follow when handling calls. This role is ideal for individuals seeking flexible, remote work with customer interaction.

What does a typical day look like for someone working in a work from home phone answering service role?

A typical day involves answering incoming calls for various clients, taking detailed messages, transferring calls, and providing basic information or support based on client instructions. You may also need to log call details into a computer system, manage multiple lines, and coordinate with supervisors or team leads if complex issues arise. Most positions offer set shifts, but some may provide flexibility, especially for evening or weekend coverage. You’ll communicate primarily with callers and your remote support team, making time management and clear written documentation important aspects of the job.

What are the key skills and qualifications needed to thrive in a work from home phone answering service position?

To thrive as a Work From Home Phone Answering Service representative, you need excellent verbal communication, active listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is typically required, though some employers may provide training. Strong soft skills like patience, professionalism, and adaptability help you effectively interact with diverse callers and handle various customer situations. These attributes are crucial for providing high-quality customer service and maintaining a positive company image from a remote work environment.

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Cities with the most Work From Home Phone Answering Service job openings:

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Work From Home Phone Answering Service jobs near you
Infographic showing various Work From Home Phone Answering Service job openings in the United States as of August 2026, with employment types broken down into 53% Full Time, 40% Part Time, and 7% Contract. Highlights an 7% In-person, and 93% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.

Answering Service Agent

Apello

Remote

$15.50 - $19/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 29 days ago

Job description

Job Type
Part-time
Description
Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium-size businesses. As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 service for their customers.
The businesses we serve cover many industries including:

  • Health Care,
  • Heating and Air Conditioning companies,
  • Mechanical and Technical Service companies,
  • Lawyers,
  • Property Management,
  • Government Agencies,
  • and many others.
All of our clients are different so all of our calls are different. As calls come in, we use sophisticated software to gather information specified by each business we answer for and dispatch the calls according to their instructions. The is absolutely NO SELLING!
Our company is small and flexible. Every employee is important and valued. Benefits include:
  • Medical, dental and vision insurance (30+ hours/week required)
  • Life insurance (30+ hours/week required)
  • Paid vacation
  • Schedule flexibility
  • Remote work opportunities
ANSWERING SERVICE AGENT RESPONSIBILITIES
  • Answer calls and take messages on a computer
  • Use Apello's software to determine what information to collect from callers.
  • Use Apello's software to determine when and how to relay messages to our clients (phone, text, email etc.)
  • Give out information to callers as directed
  • Interact with callers in a courteous, professional and helpful manner
Work Schedule:
Part Time 15 hours - 25 hours per week
Days
Specific Range of Hours Required: Monday, Wednesday, Thursday & Friday 6:00 AM - 6:00 PM
Weekend Day Required (Range): SUNDAY 6:00 AM - 11:00 PM
Requirements
SCHEDULE REQUIREMENTS:
Apello provides service 24/7, 365 days per year. Answering Service Agents are required to work:
Weekends:
One weekend day EVERY week - either Saturday or Sunday. See specific requirements above. This is every week. It is NOT rotating.
Holidays:
Apello provides service on ALL major holidays. Answering Service Agents are required to work on some holidays.
SKILLS/QUALIFICATIONS:
  • Type 35+ WPM
  • Good grammar and spelling
  • Excellent customer service skills
  • Patience
  • Detail Oriented
  • Ability to make good decisions in the absence of specific instructions
EDUCATION/EXPERIENCE:
  • Previous work experience preferred
  • Experience assisting customers over the phone is preferred but not required
  • High School diploma preferred, but Apello does employee high performing High School students
REMOTE WORK REQUIREMENTS:
  • You must have a quiet, private work environment with a door that can be closed. Other adults, children, or pets may not be present in the room with you while you are working.
  • You must provide your own desktop or laptop computer with approved antivirus software including a subscription for updates
  • You must provide your own high-speed internet connection.
  • You must have a phone (can be a cell phone) that you can use for calls when needed
  • You must have a shredder
  • You must have an Ethernet cord to connect to your modem

Salary Description
$15.50 - $19
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About APELLO

Sourced by ZipRecruiter

Industry

Telecommunications

Company size

11 - 50 Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1934

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