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Remote Ticketing Systems Jobs in Washington (NOW HIRING)

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

Remote (Must align with US East Coast hours) Job Type: Temporary / Contract About the Role Are you ... Use cross-functional ticketing systems (like Jira) to track, manage, and complete tasks on time.

Remote (Must align with US East Coast hours) Job Type: Temporary / Contract About the Role Are you ... Use cross-functional ticketing systems (like Jira) to track, manage, and complete tasks on time.

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

This position is remote. The Jr. ICAM System Administrator provides entry-level operational support ... with actions tracked in a ticketing or audit system. - Hands-on experience supporting ...

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Showing results 1-20

Remote Ticketing Systems information

What is the difference between Remote Ticketing Systems vs Remote Customer Support Representatives?

AspectRemote Ticketing SystemsRemote Customer Support Representatives
Primary RoleManage and resolve customer support tickets using ticketing softwareProvide direct customer assistance via chat, email, or phone
Required SkillsTicket management, technical troubleshooting, communicationCustomer service, communication, problem-solving
Work EnvironmentUse of ticketing platforms, CRM tools, remote communicationDirect interaction with customers through various channels
Common CertificationsITIL, customer service certificationsCustomer service certifications, communication skills training

While Remote Ticketing Systems focus on managing and resolving support tickets through specialized software, Remote Customer Support Representatives engage directly with customers to address their issues. Both roles require strong communication skills, but ticketing roles emphasize technical troubleshooting and ticket management, whereas customer support roles prioritize direct customer interaction and service delivery.

What are popular job titles related to Remote Ticketing Systems jobs in Washington?

For Remote Ticketing Systems jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Ticketing Systems jobs in Washington look for?

The top searched job categories for Remote Ticketing Systems jobs in Washington are:

What cities in Washington are hiring for Remote Ticketing Systems jobs?

Cities in Washington with the most Remote Ticketing Systems job openings:

Infographic showing various Remote Ticketing Systems job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Desktop Support

Merrifield, VA • Remote

System One
Business Consulting Services • 5 - 10K employees

$20.75 - $26.25/hr

Contractor

Re-posted 11 days ago


Job description

Job Title: Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite – onsite

Responsibilities

  • Diagnose and resolve hardware and software issues for end users
  • Provide basic networking support including IP and DNS configurations
  • Assist with cybersecurity measures such as MFA and phishing protection
  • Utilize ticketing systems like ServiceNow to track and resolve issues
  • Troubleshoot Palo Alto Network Global Protect client issues on Windows endpoints
  • Resolve issues on Microsoft Windows 11 operating systems
  • Support Microsoft M365 productivity tools including Outlook, OneDrive, and Teams

Requirements

  • Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
  • Experience troubleshooting issues on Microsoft Windows 11 operating systems
  • Proficiency with Microsoft M365 software (Outlook, OneDrive, Teams)
  • Excellent communication and customer service skills
  • Professional presence and ability to work well in a team
  • Detail-oriented and able to follow standard operating procedures
  • Basic networking and cybersecurity knowledge (IP, DNS, MFA, phishing)
  • Experience with ticketing systems such as ServiceNow
  • Minimum of 0 years of related experience Nice to have:
    • CompTIA A+ Certification
    • Microsoft 365 Certified: Fundamentals Certification
    • Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software
    • Experience troubleshooting Citrix VDIs

#M- #LI- Ref: #851-Rockville-S1


System One logo

About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US