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Remote Ticketing Systems Jobs (NOW HIRING)

LV Collective

Systems & Technology Analyst

Austin, TX · Remote

... remote assistance - to install, configure, test, and troubleshoot hardware and software * Manage and resolve service requests through our help desk ticketing system, meeting SLA standards and ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Experience working with ticketing systems and remote support tools * Comfortable analyzing logs, system behavior, and technical error reports * Familiarity with Linux, networking fundamentals, APIs ...

BBG, INC.

SYSTEMS SUPPORT ENGINEER

Dallas, TX · On-site +1

Document issues, resolutions, and support procedures within the ticketing and knowledge management ... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ...

BBG, INC.

Systems Support Engineer

Dallas, TX · On-site +1

Document issues, resolutions, and support procedures within the ticketing and knowledge management ... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ...

MetroSys

Help Desk Technician

Tampa, FL · On-site +1

$20 - $25/hr

Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools. * Troubleshoot and resolve issues related to: * Microsoft 365 applications and services

MetroSys

Help Desk Technician

Tampa, FL · Remote

Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools. * Troubleshoot and resolve issues related to: * Microsoft 365 applications and services

OpsArmy

Customer Service Representative | Serbia | Remote

$16.50 - $22.25/hr

Respond promptly to customer inquiries across Slack, support email, and ticketing systems (e.g ... Ability to thrive in a remote setting with minimal oversight, embracing ambiguity and startup-paced ...

Red River Technology

Corporate IT Support Technician

$22 - $30.25/hr

... ticketing systems, email, phone, and remote support tools. * The position requires the ability to focus in a fastpaced support environment while managing multiple active requests and communications ...

OpsArmy

Customer Service Representative | Brazil | Remote

$16.50 - $22.25/hr

Respond promptly to customer inquiries across Slack, support email, and ticketing systems (e.g ... Ability to thrive in a remote setting with minimal oversight, embracing ambiguity and startup-paced ...

OpsArmy

Customer Service Representative | Bulgaria | Remote

$16.50 - $22.25/hr

Respond promptly to customer inquiries across Slack, support email, and ticketing systems (e.g ... Ability to thrive in a remote setting with minimal oversight, embracing ambiguity and startup-paced ...

OpsArmy

Customer Service Representative | Mexico | Remote

$16.50 - $22.25/hr

Respond promptly to customer inquiries across Slack, support email, and ticketing systems (e.g ... Ability to thrive in a remote setting with minimal oversight, embracing ambiguity and startup-paced ...

CWPS

Corporate IT Support Technician

$22 - $30.25/hr

... ticketing systems, email, phone, and remote support tools. * The position requires the ability to focus in a fastpaced support environment while managing multiple active requests and communications ...

OpsArmy

Customer Service Representative | Albania | Remote

$16.50 - $22.25/hr

Respond promptly to customer inquiries across Slack, support email, and ticketing systems (e.g ... Ability to thrive in a remote setting with minimal oversight, embracing ambiguity and startup-paced ...

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Remote Ticketing Systems information

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$36K

$68.4K

$116K

How much do remote ticketing systems jobs pay per year?

As of Sep 13, 2026, the average yearly pay for remote ticketing systems in the United States is $68,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Ticketing Systems vs Remote Customer Support Representatives?

AspectRemote Ticketing SystemsRemote Customer Support Representatives
Primary RoleManage and resolve customer support tickets using ticketing softwareProvide direct customer assistance via chat, email, or phone
Required SkillsTicket management, technical troubleshooting, communicationCustomer service, communication, problem-solving
Work EnvironmentUse of ticketing platforms, CRM tools, remote communicationDirect interaction with customers through various channels
Common CertificationsITIL, customer service certificationsCustomer service certifications, communication skills training

While Remote Ticketing Systems focus on managing and resolving support tickets through specialized software, Remote Customer Support Representatives engage directly with customers to address their issues. Both roles require strong communication skills, but ticketing roles emphasize technical troubleshooting and ticket management, whereas customer support roles prioritize direct customer interaction and service delivery.

More about Remote Ticketing Systems jobs

What cities are hiring for Remote Ticketing Systems jobs?

Cities with the most Remote Ticketing Systems job openings:

What are the most commonly searched types of Ticketing Systems jobs?

The most popular types of Ticketing Systems jobs are:

What states have the most Remote Ticketing Systems jobs?

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The top searched job categories for Remote Ticketing Systems jobs are:

Remote Ticketing Systems jobs near you
Infographic showing various Remote Ticketing Systems job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 85% Full Time, 10% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $68,438 per year, or $32.9 per hour.

Remote Customer Support Specialist

Nashville, TN • Remote

TA Staffing
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about TA Staffingexternal

$45K - $65K/yr

Full-time

PTO

Re-posted 17 days ago

Job description

We're seeking a customer-focused Customer Support Specialist to provide exceptional service and build lasting relationships with our customers. In this fully remote role, you'll resolve inquiries, troubleshoot issues, and ensure every customer receives timely, accurate, and professional support through phone, email, chat, and other digital communication channels.

What You'll Do

  • Respond to customer inquiries via phone, email, live chat, and messaging platforms.
  • Resolve product, service, billing, and account-related issues with professionalism and empathy.
  • Troubleshoot customer concerns and escalate complex cases when appropriate.
  • Maintain detailed customer records using CRM and support ticketing systems.
  • Educate customers on products, services, and best practices.
  • Meet or exceed customer satisfaction, response time, and quality performance goals.
  • Collaborate with internal teams to improve customer experience and resolve recurring issues.
  • Identify opportunities to enhance processes and recommend service improvements.

Qualifications

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous experience in customer service, technical support, call center, or client success.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Experience using CRM platforms such as Salesforce, Zendesk, HubSpot, Freshdesk, or similar customer support software.
  • Ability to multitask while managing multiple customer interactions.
  • Self-motivated with excellent organizational skills and the ability to work independently in a remote environment.

Preferred Experience

  • Experience supporting SaaS, healthcare, financial services, e-commerce, or technology customers.
  • Familiarity with knowledge base systems and help desk software.
  • Experience with remote collaboration tools such as Microsoft Teams, Slack, or Zoom.
  • Bilingual language skills are a plus.
  • Experience with AI-assisted customer support tools and automated ticketing platforms.

Why Join Our Team?

  • 100% remote work from anywhere in the United States.
  • Competitive salary, comprehensive benefits, and paid time off.
  • Flexible work schedule with excellent work-life balance.
  • Paid training and ongoing professional development.
  • Opportunities for advancement into customer success, operations, or leadership roles.
  • Supportive, collaborative team committed to delivering outstanding customer experiences.


Ready to apply?

Complete your on-demand video interview by clicking the link below. The interview takes about 10 minutes, and you can complete it whenever and whenever it's convenient for you.

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