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Remote Ticketing Systems Jobs (NOW HIRING)

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... remote teams and cross-functional stakeholders Experience with Excel, Smartsheet, Salesforce, SharePoint, Jira, Office 365, and AI productivity tools preferred Experience using ticketing systems and ...

Autoagent Data Solutions LLC

Be Seen First

Client Services Specialist (Remote)

Chicago, IL · Remote

$65K - $75K/yr

... ticketing system · Identify and escalate complex issues as needed to ensure timely resolution · Gather customer feedback to help drive product and service improvements · Support training ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Experience working with ticketing systems and remote support tools * Comfortable analyzing logs, system behavior, and technical error reports * Familiarity with Linux, networking fundamentals, APIs ...

Autoagent Data Solutions LLC

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Client Services Specialist (Remote)

Denver, CO · Remote

$65K - $75K/yr

... ticketing system · Identify and escalate complex issues as needed to ensure timely resolution · Gather customer feedback to help drive product and service improvements · Support training ...

DocuSign

GTM Systems Manager

San Francisco, CA · On-site +1

... ticketing channels, and partnering with DTS on more complex cross-platform technical ... Employee divides their time between in-office and remote work. Access to an office location is ...

DocuSign

GTM Systems Manager

Chicago, IL · On-site +1

... ticketing channels, and partnering with DTS on more complex cross-platform technical ... Employee divides their time between in-office and remote work. Access to an office location is ...

DocuSign

GTM Systems Manager

Seattle, WA · On-site +1

... ticketing channels, and partnering with DTS on more complex cross-platform technical ... Employee divides their time between in-office and remote work. Access to an office location is ...

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All JobsRemote Ticketing Systems Jobs

Remote Ticketing Systems information

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$36K

$68.4K

$116K

How much do remote ticketing systems jobs pay per year?

As of Jun 21, 2026, the average yearly pay for remote ticketing systems in the United States is $68,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Ticketing Systems vs Remote Customer Support Representatives?

AspectRemote Ticketing SystemsRemote Customer Support Representatives
Primary RoleManage and resolve customer support tickets using ticketing softwareProvide direct customer assistance via chat, email, or phone
Required SkillsTicket management, technical troubleshooting, communicationCustomer service, communication, problem-solving
Work EnvironmentUse of ticketing platforms, CRM tools, remote communicationDirect interaction with customers through various channels
Common CertificationsITIL, customer service certificationsCustomer service certifications, communication skills training

While Remote Ticketing Systems focus on managing and resolving support tickets through specialized software, Remote Customer Support Representatives engage directly with customers to address their issues. Both roles require strong communication skills, but ticketing roles emphasize technical troubleshooting and ticket management, whereas customer support roles prioritize direct customer interaction and service delivery.

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Remote Ticketing Systems jobs near you
IT Systems Support Technician

IT Systems Support Technician

Addison Group

Oklahoma City, OK • Remote

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Job description

Job Title: IT Systems Support Technician

Location: Oklahoma City, OK (Onsite with local travel)

Pay Range: $50,000 - 65,000 / year depending on experience

Benefits: The position is eligible for medical, dental, vision, and 401(k).

**Onsite requirement - Must be authorized to work in the United States. Position is not eligible for sponsorship. 

Overview

We are seeking an experienced IT Systems Support Technician to join a growing IT team in Oklahoma City. This role is ideal for someone with strong hands-on experience supporting server environments, Microsoft 365 administration, networking infrastructure, and end-user support in a fast-paced business environment.

The ideal candidate will have a strong technical foundation, excellent troubleshooting skills, and the ability to work independently while supporting multiple systems and users.

Responsibilities

  • Support and maintain Windows Server environments
  • Troubleshoot and manage server infrastructure including:
    • RAID configurations
    • Server Manager
    • Hyper-V
    • SQL environments
  • Administer and support Microsoft 365 products and the Microsoft 365 Admin Portal
  • Configure and troubleshoot DNS records including SPF and TXT records
  • Support network infrastructure including:
    • VLANs
    • DHCP
    • VPN connectivity
    • Switches and wireless networking
  • Assist with maintaining HIPAA-compliant systems and secure Outlook/email configurations
  • Provide technical support for desktops, laptops, printers, and end-user devices
  • Perform system upgrades, patching, maintenance, and troubleshooting
  • Document technical issues and resolutions within ticketing systems
  • Escalate advanced infrastructure issues when necessary
  • Provide excellent customer service and communication to internal users

Qualifications

Required:

  • 2+ years of IT support, systems administration, or infrastructure support experience
  • Experience supporting Windows Server environments
  • Working knowledge of:
    • Hyper-V
    • RAID configurations
    • Microsoft 365 administration
    • DNS, SPF, and TXT records
    • VLANs, DHCP, and VPN technologies
  • Strong troubleshooting and problem-solving skills
  • Understanding of HIPAA compliance and email security best practices
  • Excellent communication and customer service skills

Preferred:

  • CompTIA A+ and/or Network+ certifications
  • Experience supporting SQL environments
  • Experience with ticketing systems and remote support tools
  • MSP or multi-site support experience

Why choose Addison Group?

·      Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics

·      Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

·      Permanent Employment: Many of Addison’s job openings lead to potential permanent employment

·      Connections: You connect directly with hiring managers from renowned organizations

·      Options: You are presented with multiple employment options near your home

·      Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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