Remote Ticketing Systems Jobs (NOW HIRING)

LV Collective is a vertically integrated real estate development company reshaping the student housing and multifamily landscape from our home base in Austin. We build places people are proud to live in - and a team culture built on trust, ownership, and championing each person's strengths. As we grow across markets and entities, technology and clean data are what keep our operations sharp. That's where you come in.

As our Systems & Technology Analyst, you'll be the connective tissue between our people, our platforms, and our data. One day you're troubleshooting a system issue and keeping our teams moving; the next you're building a dashboard that changes how leadership sees the business. It's a role for someone who's equal parts problem-solver, builder, and translator - comfortable in the weeds of systems administration and just as at home turning messy data into a story leadership can act on.

Systems Support & Administration

• Provide application and systems support - including remote assistance - to install, configure, test, and troubleshoot hardware and software
• Manage and resolve service requests through our help desk ticketing system, meeting SLA standards and escalating complex issues as needed
• Administer system access and security, ensuring appropriate user permissions in line with internal controls and SOX requirements
• Support the configuration, testing, and deployment of system upgrades, integrations, and new functionality

Systems Optimization & Process Improvement

• Monitor recurring technical and operational issues, identify root causes, and implement lasting solutions alongside internal teams and vendors
• Evaluate business processes and system workflows, recommending enhancements that improve efficiency, performance, and user experience
• Partner with internal stakeholders and external vendors to support system integrations, data flow, and platform performance
• Research and evaluate new technology solutions aligned with company initiatives and operational goals

Data, Reporting & Analytics

• Develop, maintain, and enhance leasing and operational reports, tracking metrics like traffic, conversions, occupancy, and leasing velocity
• Build and manage dashboards and automated reporting to improve visibility and decision-making
• Analyze performance trends and deliver actionable insights to operations, leasing, and leadership teams
• Safeguard data integrity across systems through audits, validation, and troubleshooting discrepancies
• Support ad hoc reporting and analysis for business initiatives, property transitions, and performance reviews

Cross-Functional Collaboration & Training

• Partner with teams across the company to gather reporting requirements and translate business needs into scalable solutions
• Create, maintain, and standardize documentation for systems, workflows, and reporting definitions
• Identify training needs and help develop and deliver user training materials that drive system adoption

Project Management & Transitions

• Oversee system setup and disposition during property acquisitions and transitions, keeping timelines and deliverables on track

And More

• Take on other duties and special projects as they arise - this role will grow and evolve with the business

Requirements

• 1-2 years of experience in a systems, IT support, business intelligence, or reporting role - including internships, co-ops, or relevant project work
• Hands-on exposure to help desk/ticketing systems or system administration, or a clear aptitude to pick it up quickly
• Solid Excel skills and working familiarity with reporting or dashboard tools like Power BI or Tableau
• Strong problem-solving instincts - you dig into root causes rather than just patching symptoms
• Clear communicator who can translate technical detail into plain language for non-technical partners
• Organized, dependable, and comfortable juggling support work, projects, and analysis at once
• A collaborative, coachable mindset - you ask good questions and take feedback well
• Bachelor's degree or equivalent hands-on experience
• Familiarity with property management platforms (e.g., Entrata, Yardi, RealPage) or an interest in real estate is a plus