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Remote Ticketing Systems Jobs (NOW HIRING)

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Experience working with ticketing systems and remote support tools * Comfortable analyzing logs, system behavior, and technical error reports * Familiarity with Linux, networking fundamentals, APIs ...

DocuSign

GTM Systems Manager

Seattle, WA · On-site +1

... ticketing channels, and partnering with DTS on more complex cross-platform technical ... Employee divides their time between in-office and remote work. Access to an office location is ...

DocuSign

GTM Systems Manager

Chicago, IL · On-site +1

... ticketing channels, and partnering with DTS on more complex cross-platform technical ... Employee divides their time between in-office and remote work. Access to an office location is ...

DocuSign

GTM Systems Manager

San Francisco, CA · On-site +1

... ticketing channels, and partnering with DTS on more complex cross-platform technical ... Employee divides their time between in-office and remote work. Access to an office location is ...

Thrive

Systems Engineer

Tucson, AZ · On-site +1

Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms * Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook ...

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Remote Ticketing Systems information

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$36K

$68.4K

$116K

How much do remote ticketing systems jobs pay per year?

As of Jun 1, 2026, the average yearly pay for remote ticketing systems in the United States is $68,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Ticketing Systems vs Remote Customer Support Representatives?

AspectRemote Ticketing SystemsRemote Customer Support Representatives
Primary RoleManage and resolve customer support tickets using ticketing softwareProvide direct customer assistance via chat, email, or phone
Required SkillsTicket management, technical troubleshooting, communicationCustomer service, communication, problem-solving
Work EnvironmentUse of ticketing platforms, CRM tools, remote communicationDirect interaction with customers through various channels
Common CertificationsITIL, customer service certificationsCustomer service certifications, communication skills training

While Remote Ticketing Systems focus on managing and resolving support tickets through specialized software, Remote Customer Support Representatives engage directly with customers to address their issues. Both roles require strong communication skills, but ticketing roles emphasize technical troubleshooting and ticket management, whereas customer support roles prioritize direct customer interaction and service delivery.

More about Remote Ticketing Systems jobs
What cities are hiring for Remote Ticketing Systems jobs? Cities with the most Remote Ticketing Systems job openings:
What are the most commonly searched types of Ticketing Systems jobs? The most popular types of Ticketing Systems jobs are:
What states have the most Remote Ticketing Systems jobs? States with the most job openings for Remote Ticketing Systems jobs include:
What job categories do people searching Remote Ticketing Systems jobs look for? The top searched job categories for Remote Ticketing Systems jobs are:
Remote Ticketing Systems jobs near you
Infographic showing various Remote Ticketing Systems job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, 1% Part Time, and 4% Contract. Highlights an 59% Physical, 9% Hybrid, and 32% Remote job distribution, with an average salary of $68,438 per year, or $32.9 per hour.

Technical Support Engineer

10Beauty

Burlington, MA • Remote

Other

Posted 18 days ago

Job description

Introduction:

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do:

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have:

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday-Sunday schedule on retail hours

Apply