ZipRecruiter

Log In

2

Remote Ticketing Systems Jobs in California (NOW HIRING)

ZEISS

Global Technical Escalation Engineer

Dublin, CA · On-site +1

Provide support through ticketing systems, telephone, email, and remote login tools. * Address escalations on-site at domestic and international customer locations when necessary. Escalation ...

ZEISS

Global Technical Escalation Engineer

Dublin, CA · On-site +1

Provide support through ticketing systems, telephone, email, and remote login tools. * Address escalations on-site at domestic and international customer locations when necessary. Escalation ...

DocuSign

AI SaaS Engineer

San Francisco, CA · On-site +1

$119K - $184K/yr

Employee divides their time between in-office and remote work. Access to an office location is ... Experience with IT operations, incident management, and ticketing systems * Experience with Agile ...

SmithRx

Business Systems Analyst

San Francisco, CA · On-site +1

... or similar ticketing workflows. * Experience configuring or maintaining third-party tools ... S. Remote Zone A includes the following locations: * San Francisco Bay Area - California * Metro ...

Lucyrx

Patient Services Representative

Fresno, CA · Remote

$17.50 - $22/hr

Troubleshoots pharmacy claims submission and documents calls in the ticketing system * Provides ... We'rea nimble, remote-first team with a bold mission to redefine pharmacy benefits-andwe'rejust ...

Nexgen Asset Management

$65K - $75K/yr

If you're a systems thinker with a passion for process and precision and thrive in a tech-forward ... Familiarity with ticketing or CRM platforms (e.g., Zoho, Zendesk, Salesforce, HubSpot)

Enrollment123

QA Automation Engineer

Laguna Hills, CA · On-site +1

$150K - $175K/yr

Location: e123 is a Work From Anywhere company based in southern California with an entirely remote ... Experience with JIRA or a similar ticketing system is a plus * Experience using AI tooling (e.g.

Active Theory

Backend Developer, Remote

Los Angeles, CA · On-site +1

Plan technical approach and develop custom integrations as required - such as with payments, CRM, ticketing, and content management systems such as Sanity.io. * Manage cloud infrastructure on GCP ...

HUB

ARC Service Specialist

Riverside, CA · On-site +1

$22 - $28/hr

Ensure that fields are completed correctly and timely in the ARC ticketing system. Research ... Work well with a remote team. Other: Must have a quiet, dedicated, and efficient home workspace.

Equity Smart Home Loans

IT Manager

South Pasadena, CA · On-site +1

$85K - $110K/yr

Own IT ticketing workflows and ensure timely issue escalation and resolution. * Supervise ... loan origination systems. * Experience managing remote technical or support teams. * PMP ...

previous pagenext page

Showing results 21-40

All JobsTicketing Systems JobsRemote Ticketing Systems JobsRemote Ticketing Systems Jobs in California

Remote Ticketing Systems information

What is the difference between Remote Ticketing Systems vs Remote Customer Support Representatives?

AspectRemote Ticketing SystemsRemote Customer Support Representatives
Primary RoleManage and resolve customer support tickets using ticketing softwareProvide direct customer assistance via chat, email, or phone
Required SkillsTicket management, technical troubleshooting, communicationCustomer service, communication, problem-solving
Work EnvironmentUse of ticketing platforms, CRM tools, remote communicationDirect interaction with customers through various channels
Common CertificationsITIL, customer service certificationsCustomer service certifications, communication skills training

While Remote Ticketing Systems focus on managing and resolving support tickets through specialized software, Remote Customer Support Representatives engage directly with customers to address their issues. Both roles require strong communication skills, but ticketing roles emphasize technical troubleshooting and ticket management, whereas customer support roles prioritize direct customer interaction and service delivery.

What are popular job titles related to Remote Ticketing Systems jobs in California? For Remote Ticketing Systems jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing Systems jobs in California look for? The top searched job categories for Remote Ticketing Systems jobs in California are:
What cities in California are hiring for Remote Ticketing Systems jobs? Cities in California with the most Remote Ticketing Systems job openings:
Remote Ticketing Systems jobs near you
Infographic showing various Remote Ticketing Systems job openings in California as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Network Engineer

Science Applications International Corporation

San Diego, CA • On-site, Remote

Full-time

Re-posted 14 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

78th of 223 rated it services

Job description


SAIC is seeking a TACNET CB-ISEA Mid-level Network Engineer (Fleet Support) to join our team in San Diego, CA. This role is Remote but MUST BE LOCAL TO AREA due to on site needs. This position requires frequent and regular onsite support aboard U.S. Navy ships. The engineer will work directly with Active Duty personnel and government staff to deliver high quality repair and technical support for Navy afloat networks, including systems such as ADNS, ISNS, CANES, FSW, CENTRIXS, Legacy SCI, VIXS, and WRBS. Travel within the U.S. and internationally may be required (approx. 25%), along with occasional after hours support.
JOB DUTIES:
  • Provide break/fix IT support in a fast paced shipboard environment and troubleshoot LAN issues to determine effective resolutions.
  • Perform root cause analysis and recommend permanent configuration or system changes when needed.
  • Collaborate with external partners, consultants, vendors, and government agencies to resolve inter-system issues and support integration efforts.
  • Deliver server and network break/fix support, including remote troubleshooting of servers, networks, desktops, and peripheral devices.
  • Advise and guide Navy customers on best practices for maintaining afloat networks and associated components supporting data, voice, and communication services.
  • Participate in technical meetings, prepare progress updates, and deliver briefs and presentations as needed.
  • Support engineering and design reviews through participation in integrated product teams.

Qualifications
REQUIREMENTS:
  • Bachelors and two (2) years or more experience; Masters and 0 years related experience. Additional years of experience in lieu of degree to be considered.
  • Must be a U.S. Citizen.
  • Must have an Active Secret Clearance to start.
  • Must be able to obtain a TS/SCI after start.
  • Years of experience supporting military network environments relevant to the listed responsibilities.
  • Administration experience with Cisco switches/routers, Windows Server, or Linux.
  • Working knowledge of core networking concepts and protocols.
  • Current DoD IAT Level II certification (e.g., CompTIA Security+).
  • Ability to obtain an approved Operating System certification (e.g., CCNA, Microsoft Server Hybrid Administrator Associate, Linux+, VCP, or equivalent cloud certifications) within 6 months of hire.

DESIRED SKILLS:
  • Experience designing, deploying, and maintaining enterprise scale networks (LAN/WAN/MAN/datacenter).
  • Proficiency with enterprise wireless technologies (802.11 standards, controller-based systems, RF design, tuning, and modern security such as WPA3/802.1X).
  • Knowledge of high availability architectures including HSRP/VRRP, redundant WAN edges, load balancing, and resilient datacenter fabrics.
  • Hands on experience with next generation firewalls, segmentation approaches, and zero trust architectures across large networks.
  • Experience supporting hybrid infrastructures integrating on prem networks with Azure, AWS, or GovCloud and secure identity integration.
  • Strong troubleshooting skills, including performing root cause analysis and developing corrective actions that minimize operational impact.
  • Ability to collaborate with customers, partners, and engineering teams to resolve high severity issues and represent the team in cross functional forums.
  • 1+ years of experience with IT ticketing systems such as HEAT, TrackIT, Magic, Remedy, Peregrine, or HELIX.
  • Experience supporting Microsoft Office and Windows OS in enterprise environments.
  • Familiarity with afloat Navy systems including CANES, ADNS, CENTRIXS, FSW, ISNS, ONE NET, SCI-Networks, SUB LAN, VIXS, WRBS, CND, and SCIP IWF.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

What SAIC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply