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Ticketing Systems Jobs in New York (NOW HIRING)

Cynet Systems

Desktop Support Technician

Jersey City, NJ · On-site

$17 - $22/hr

Experience using enterprise ticketing systems (preferably ServiceNow). * Ability to perform IMACD activities in enterprise environments. * Strong customer service and communication skills (read ...

City of Stamford

System Support Analyst

Stamford, CT · On-site

$39.91 - $47.14/hr

Experience with helpdesk ticketing systems (e.g., Freshservice, Service Desk Plus). Effective time management and prioritization skills in high-demand environments Document and analyze current and ...

CYNET SYSTEMS

Desktop Support Technician

Jersey City, NJ · On-site

$17 - $22/hr

Experience using enterprise ticketing systems (preferably ServiceNow). * Ability to perform IMACD activities in enterprise environments. * Strong customer service and communication skills (read ...

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$47K

$119.8K

$182.2K

How much do ticketing systems jobs pay per year?

As of May 28, 2026, the average yearly pay for ticketing systems in New York is $119,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,400.00 and $142,200.00 per year, depending on experience, location, and employer.

What is a Ticketing Systems job?

A Ticketing Systems job involves managing and maintaining software used for tracking and processing customer requests, support inquiries, or event ticket sales. Professionals in this role configure, troubleshoot, and optimize ticketing platforms to ensure efficient operations. They may work in IT support, customer service, or event management, depending on the industry. Strong technical skills, problem-solving abilities, and attention to detail are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Ticketing Systems position, and why are they important?

To excel in Ticketing Systems roles, candidates typically need strong technical aptitude, attention to detail, and experience with ticket management platforms such as Zendesk, Freshdesk, or ServiceNow. Familiarity with CRM systems, helpdesk software, ITIL practices, or supporting certifications like CompTIA IT Fundamentals can be highly advantageous. Excellent problem-solving, communication, and organizational skills help individuals stand out in these positions. These competencies are critical for efficiently managing support requests, maintaining system reliability, and ensuring positive customer experiences.

What are the typical daily responsibilities for someone working with ticketing systems?

Professionals working with ticketing systems typically handle incoming support requests by logging, categorizing, and prioritizing tickets, as well as communicating status updates to users or clients. They may troubleshoot technical issues, route more complex cases to specialized teams, and ensure all interactions are well-documented within the system. Collaboration with IT, customer service, and operations teams is common to resolve issues efficiently. Additionally, they often generate reports on ticket trends and use this data to help improve processes or system performance.
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Ticketing Systems jobs near you
Infographic showing various Ticketing Systems job openings in New York as of May 2026, with employment types broken down into 91% Full Time, 4% Part Time, and 5% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $119,826 per year, or $57.6 per hour.
Manager, Ticketing & Intelligence

Manager, Ticketing & Intelligence

Serino Coyne

New York, NY

$55K - $85K/yr

Full-time

Posted 25 days ago

Job description

We are seeking a mid-level Manager to oversee ticketing strategy, sales data analysis, and industry research for clients including Broadway shows, Off-Broadway shows, and cultural institutions across New York City. A successful candidate for this position will be able to make data-driven recommendations using sales and marketing data, effectively communicate those recommendations to internal teams and external clients, implement ticket programming and optimizations, and accurately measure results overtime.

JOB RESPONSIBILITIES

Ticketing & Pricing Strategy

  • Lead and support sales analysis for clients, making data-driven, strategic recommendations on pricing models, ticket programming and distribution against revenue goals and projections.
  • Create, submit, and revise programming to support all aspects of ticketing (dynamic and variable pricing adjustments, performance scheduling, special promotions, distribution management, group sales, etc.).
  • Liaise with industry ticketing and box-office partners to implement strategies across multiple ticketing systems and sales channels.

Data Analysis & Insights

  • Effectively use sales data to anticipate trends and tell a story through clear, effective reporting and/or presentations -- translating complex data into clear, actionable strategies.
  • Collaborate with interdepartmental teams to make integrated recommendations across traditional media, digital media, marketing partnerships, social media, and more based on sales trends.
  • Leverage proprietary first-party behavioral data to inform new business strategies, growth opportunities, and audience segmentation for clients.
  • Create and distribute daily and weekly reporting as needed.

Industry Research & Expertise

  • Cultivate a deep understanding of the Broadway and live entertainment industries, seasonal variables, and the competitive landscape to be a resource for both clients and agency teams.
  • Assist in maintaining agency-wide and industry-wide databases as needed.
  • Create and manage post-trip surveys, other quantitative surveys, or qualitative research studies as needed.

JOB REQUIREMENTS

  • 3 to 5 years of experience in a relevant, data-driven role.
  • Experience with ticketing within the live entertainment industry required. Specific experience with ticketing systems regularly used on and off-Broadway (STAR/Telecharge, Nliven/Broadway Direct, Tessitura, Ticketmaster, Audience View) a plus.
  • Advanced Microsoft Excel skills are required (Macros & VBA, SUMIFS, XLOOKUP, PivotTables, charting, etc.). Experience with other data analysis or business intelligence tools (SQL, R, Python, Power BI, Tableau, etc.) a plus.
  • Strong mathematical skills, analytical skills, and financial acumen required.
  • Ability to be available evenings and/or weekends as needed required.
  • Proficiency with marketing or advertising, including media planning and digital media metrics, a plus.
  • Proficiency with qualitative and/or quantitative research a plus.
  • Meticulous attention to detail and organizational skills required.
  • Ability to collaborate seamlessly and effectively across disciplines and departments required.
  • This is a client-facing role: excellent communication skills (written, in-person, and presenting to large groups) are required.
Annual Salary
$55,000—$85,000 USD