About Educated Solutions
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Brookfield, WI, US
Year founded
1998
Other
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Job description
Location
New York,NY
Description
Our client, the U.S.'s largest commercial real estate services firm, has an exciting opportunity for an IT Support Specialist to support our premier client in New York City, NY. This 4-month contract role will provide hands-on desktop and technical support to a wide range of end users in a fast-paced, enterprise environment. The ideal candidate is customer-focused, technically strong, and experienced supporting both hardware and software issues across multiple systems. Schedule is Monday-Friday, 8am-5pm.
What You'll Do:
• Provide desktop support to end users, including troubleshooting hardware and software issues
• Respond to and resolve support tickets in a timely manner
• Deliver Level 1 and Level 2 technical support across enterprise systems
• Maintain and support office technology infrastructure
• Assist with backend systems including Active Directory and remote management tools
• Support Microsoft Office environment and related applications
• Manage incident and request workflows through ticketing systems
• Provide front-facing customer service while resolving technical issues
• Assist with device setup, configuration, and ongoing maintenance
• Support both Windows and Apple iOS environments as needed
What You'll Need:
• 5+ years of experience in IT support or desktop support roles
• Strong technical troubleshooting skills across hardware and software
• Experience with Microsoft Intune, Active Directory, and ticketing systems
• Proficiency in Microsoft Office Suite
• Strong customer service and communication skills
• Ability to support enterprise-level environments and a high volume of users
Nice to Have:
• Experience supporting banking or law firm environments
• Experience with Apple iOS devices
• Familiarity with Adobe Acrobat
New York,NY
Description
Our client, the U.S.'s largest commercial real estate services firm, has an exciting opportunity for an IT Support Specialist to support our premier client in New York City, NY. This 4-month contract role will provide hands-on desktop and technical support to a wide range of end users in a fast-paced, enterprise environment. The ideal candidate is customer-focused, technically strong, and experienced supporting both hardware and software issues across multiple systems. Schedule is Monday-Friday, 8am-5pm.
What You'll Do:
• Provide desktop support to end users, including troubleshooting hardware and software issues
• Respond to and resolve support tickets in a timely manner
• Deliver Level 1 and Level 2 technical support across enterprise systems
• Maintain and support office technology infrastructure
• Assist with backend systems including Active Directory and remote management tools
• Support Microsoft Office environment and related applications
• Manage incident and request workflows through ticketing systems
• Provide front-facing customer service while resolving technical issues
• Assist with device setup, configuration, and ongoing maintenance
• Support both Windows and Apple iOS environments as needed
What You'll Need:
• 5+ years of experience in IT support or desktop support roles
• Strong technical troubleshooting skills across hardware and software
• Experience with Microsoft Intune, Active Directory, and ticketing systems
• Proficiency in Microsoft Office Suite
• Strong customer service and communication skills
• Ability to support enterprise-level environments and a high volume of users
Nice to Have:
• Experience supporting banking or law firm environments
• Experience with Apple iOS devices
• Familiarity with Adobe Acrobat
educatedsolutionscorp.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Specialist?
A: To succeed as an IT Support Specialist, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with helpdesk software and ticketing systems, and knowledge of common hardware and software troubleshooting techniques. Additionally, strong soft skills such as effective communication, problem-solving, and patience are essential for resolving user issues and providing excellent customer service. These technical and soft skills enable IT Support Specialists to efficiently diagnose and resolve technical issues, build trust with users, and contribute to a positive and productive work environment.
Q: What is the career path for a IT Support Specialist?
A: A typical career path for an IT Support Specialist involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Support Specialist or Technical Support Engineer, and eventually to senior roles like Senior Support Engineer, Technical Lead, or IT Operations Manager. Key opportunities for skill development and professional growth in this role include learning about network administration, cybersecurity, cloud computing, and project management, as well as developing strong communication and problem-solving skills. Long-term career prospects for IT Support Specialists may include transitioning into specialized roles like IT Project Manager, Cybersecurity Specialist, or even pursuing a career in IT consulting or sales.