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Ticketing Systems Jobs (NOW HIRING)

FLASH Technology Group

$85K - $96K/yr

Respond to user inquiries via phone email, chat or ticketing systems. * Log and track support requests using help desk ticketing systems. * Diagnose and resolve technical issues to hardware, software ...

FLASH Technology Group

$85K - $96K/yr

Respond to user inquiries via phone email, chat or ticketing systems. * Log and track support requests using help desk ticketing systems. * Diagnose and resolve technical issues to hardware, software ...

AGI

Ticketing Agent

Atlanta, GA · On-site

Ability to learn new computer systems to enter and update passenger ticketing information, including the ability to navigate reservations or point-of-sale systems * Empathy and Active Listening:

Victory Live

Ticketing Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

Utilize all primary ticketing systems (Ticketmaster, SeatGeek, AXS, etc) to deliver tickets to buyers * Process end-customers in both the purchasing and fulfillment of ticket orders (digital, print ...

Victory Live

Ticketing Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

Utilize all primary ticketing systems (Ticketmaster, SeatGeek, AXS, etc) to deliver tickets to buyers * Process end-customers in both the purchasing and fulfillment of ticket orders (digital, print ...

AEG

VP of Ticketing

Eugene, OR · On-site

Proficiency with ticketing systems and CRM platforms (Salesforce, HubSpot, or similar). * Excellent communication, presentation, and negotiation skills, with the executive presence to represent the ...

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$43K

$109.5K

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How much do ticketing systems jobs pay per year?

As of Sep 13, 2026, the average yearly pay for ticketing systems in the United States is $109,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What is a ticketing systems job?

A Ticketing Systems job involves managing and maintaining software used for tracking and processing customer requests, support inquiries, or event ticket sales. Professionals in this role configure, troubleshoot, and optimize ticketing platforms to ensure efficient operations. They may work in IT support, customer service, or event management, depending on the industry. Strong technical skills, problem-solving abilities, and attention to detail are essential for success in this role.

What does a ticketing systems specialist do?

Professionals working with ticketing systems typically handle incoming support requests by logging, categorizing, and prioritizing tickets, as well as communicating status updates to users or clients. They may troubleshoot technical issues, route more complex cases to specialized teams, and ensure all interactions are well-documented within the system. Collaboration with IT, customer service, and operations teams is common to resolve issues efficiently. Additionally, they often generate reports on ticket trends and use this data to help improve processes or system performance.

What are the key skills and qualifications needed to thrive in the ticketing systems position?

To excel in Ticketing Systems roles, candidates typically need strong technical aptitude, attention to detail, and experience with ticket management platforms such as Zendesk, Freshdesk, or ServiceNow. Familiarity with CRM systems, helpdesk software, ITIL practices, or supporting certifications like CompTIA IT Fundamentals can be highly advantageous. Excellent problem-solving, communication, and organizational skills help individuals stand out in these positions. These competencies are critical for efficiently managing support requests, maintaining system reliability, and ensuring positive customer experiences.

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Ticketing Systems jobs near you
Infographic showing various Ticketing Systems job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 85% Full Time, 10% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $109,527 per year, or $52.7 per hour.

Ticketing Operations Supervisor

Atlanta, GA • On-site

Victory Live
IT Services • 51 - 200 employees
Learn more about Victory Liveexternal

Full-time

Posted 24 days ago

Job description

ABOUT VICTORY LIVE
Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment.

 

THE POSITION
The Fulfillment Operations Supervisor will work hand in hand with the operations team handling all aspects of ticket supply chain logistics. With the aid of automation tools, the Operations Supervisor will be responsible for monitoring all incoming orders for any errors as well as complete any non-automated orders manually. Diligence and accuracy are of the utmost importance in this role in organizing and balancing day to day tasks versus ad hoc issues. As an Operations Supervisor, you will be front and center in managing our inventory and distribution pipelines.

 

RESPONSIBILITIES

  • Oversee fulfillment processes across 14+ marketplaces to ensure accuracy and compliance
  • Serve as the primary escalation point for complex or high impact fulfillment and member issues
  • Supervise, coach, and support Operations Fulfillment Specialists, including training, workload distribution, and performance accountability
  • Develop, improve, and document workflows across internal and third party products
  • Maintain relationships and communication with technology partners, ensuring timely resolution of system issues and support needs
  • Oversee internal operations tools, inventory systems, and point of sale platforms to ensure reliability and efficiency
  • Collaborate with leadership and the management team on high level operational initiatives and cross functional projects
 

REQUIREMENTS
What we’re looking for 

  • Previous success in a consumer-facing position
  • Professional in demeanor and appearance
  • Excellent organizational skills
  • Willing to work nights, weekends, and holidays when mission-critical tasks arise
  • Ability to demonstrate uncompromised judgment and discretion 
  • Ability to manage stressful and/or high-profile situations
  • Self-discipline and a commitment to confidentiality and discretion 
  • Flexible and reliable team player, within departmental team and the company as a whole
  • Strong communication skills (written, verbal and non-verbal), and active listening skills
  • Adept at time management and prioritizing job tasks, within defined parameters and/or objectives. 
  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption


​​​​​​​PREFERRED QUALIFICATIONS

  • Knowledge and understanding of both the primary and secondary markets within the ticketing industry
  • Proficiency in ticketing systems, managing ticket inventory and/or third-party ticketing software
  • Leadership or training experience in a fast-paced environment

Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.


 

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