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Ticketing Systems Jobs (NOW HIRING)

Merit Technologies

IT Systems Engineer

Greenville, SC · On-site

$45K - $60K/yr

The engineer will support day-to-day IT operations, document all activities in the ticketing system, and maintain high customer satisfaction through timely, accurate, and professional service. What ...

AEG

Ticketing Manager

Kansas City, KS · On-site

Experience and knowledge with Tickets.com ticketing system preferred Education and Experience Bachelor's degree preferred Experience in customer service required 2-3 years prior Box Office experience ...

baltimoreravens

$16.50/hr

... system, or similar ticketing systems preferred, but not required. Requisite Abilities and/or Skills: • Knowledge of functions and usage of mobile devices - smartphones, tablets, ticket scanners ...

S3 Connections LLC

System Admin

Allentown, PA · On-site

Basic understanding of IT systems, servers, networking, and workstations Troubleshooting hardware and software issues Experience with IT ticketing systems Exposure to monitoring tools and change ...

MCA

Visitor Experience Systems Manager

Chicago, IL · On-site

$57K - $74K/yr

Systems: * Maintain oversight of VE procedures for ticketing setup of museum admission and programs ... Execute ticketing setup for museum admission, performances, events, and ticketed rental events.

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How much do ticketing systems jobs pay per year?

As of Jun 21, 2026, the average yearly pay for ticketing systems in the United States is $109,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What is a Ticketing Systems job?

A Ticketing Systems job involves managing and maintaining software used for tracking and processing customer requests, support inquiries, or event ticket sales. Professionals in this role configure, troubleshoot, and optimize ticketing platforms to ensure efficient operations. They may work in IT support, customer service, or event management, depending on the industry. Strong technical skills, problem-solving abilities, and attention to detail are essential for success in this role.

What are the typical daily responsibilities for someone working with ticketing systems?

Professionals working with ticketing systems typically handle incoming support requests by logging, categorizing, and prioritizing tickets, as well as communicating status updates to users or clients. They may troubleshoot technical issues, route more complex cases to specialized teams, and ensure all interactions are well-documented within the system. Collaboration with IT, customer service, and operations teams is common to resolve issues efficiently. Additionally, they often generate reports on ticket trends and use this data to help improve processes or system performance.

What are the key skills and qualifications needed to thrive in the Ticketing Systems position, and why are they important?

To excel in Ticketing Systems roles, candidates typically need strong technical aptitude, attention to detail, and experience with ticket management platforms such as Zendesk, Freshdesk, or ServiceNow. Familiarity with CRM systems, helpdesk software, ITIL practices, or supporting certifications like CompTIA IT Fundamentals can be highly advantageous. Excellent problem-solving, communication, and organizational skills help individuals stand out in these positions. These competencies are critical for efficiently managing support requests, maintaining system reliability, and ensuring positive customer experiences.

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What cities are hiring for Ticketing Systems jobs? Cities with the most Ticketing Systems job openings:
What are the most commonly searched types of Ticketing Systems jobs? The most popular types of Ticketing Systems jobs are:
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Ticketing Systems jobs near you
Infographic showing various Ticketing Systems job openings in the United States as of June 2026, with employment types broken down into 6% Full Time, 63% Part Time, and 31% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $109,527 per year, or $52.7 per hour.

Director of Ticketing | Full-Time | Regions Arena

AEG

Mobile, AL • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
The Director of Ticketing is responsible for leading all ticketing operations for the Regions Arena and Saenger Theatre, ensuring accurate event builds, seamless ticket sales execution, and exceptional customer service. This role oversees the management of ticketing systems, event manifests, pricing strategies, and financial reconciliations, while maintaining strong relationships with promoters, vendors, and internal departments. The Director of Ticketing also leads and develops box office staff, ensures compliance with industry standards, and drives operational efficiency through reporting, process improvements, and technology expertise. This position plays a critical role in supporting revenue generation and delivering a high-quality guest experience across all events.
This role pays an annual salary of $80,000-$90,000
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until August 7, 2026.
Responsibilities
  • Ensure that an accurate building manifest for the new venue is created in the ticketing system.
  • Oversee builds for all arena events in Ticketmaster and manage all necessary holds for approximately 80 concerts/entertainment events and 45 community/rental events each year.
  • Develop and maintain relationships with promoters and their respective ticketing personnel.
  • Assist in the preparing, implementing, and controlling all aspects of season ticket renewals, pricing, incoming payments, and payment plans.
  • Manage relationships with third-party vendors.
  • Develop accurate and insightful reports on ticket sales and services as requested.
  • Support and aid in the hiring, managing, and training of ticket office staff.
  • Act as lead in software, including training for staff, and actively seek out knowledge in all software in order to be the team expert in technology as it relates to the ticket office and ticketing.
  • Ensure the team is adhering to all PCI Compliance standards.
  • Work as the main facilitator for reconciliations with the finance department.
  • Communicate openly with Premium Sales department on all aspects of ticket operations.
  • Ensure supplies necessary are available for ticket operations (ticket stock, season tickets, forms, envelopes, etc.).
  • Oversee and provide enhancements to box office protocol.
  • Act as one of the primary Manger on duty at assigned events held at the arena.
  • Other duties and responsibilities as assigned.

Qualifications
  • Bachelor's degree in a related field or a combination of related education and work experience.
  • 5-7+ years of entertainment ticketing experience. Experience with large-scale events in a concert setting at an arena (5,000+), stadium, or similar is preferred.
  • Experience with the Ticketmaster suite of products is required, including Host, Archtics (as a superuser), TM1, TM Entry, and mobile technology.
  • Minimum of 3 years of supervisory experience managing a team.
  • Ability to lead with a team mentality that inspires and energizes staff to do their best while feeling supported.
  • Proficient in MS Office with Salesforce or similar CRM experience.
  • Strong written and verbal interpersonal skills.
  • Skilled in conflict resolution.
  • Ability to effectively collaborate with internal teams and external stakeholders with a positive attitude, professionalism, resourcefulness, and integrity.
  • Excellent organizational skills and attention to detail

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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