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Field Technical Support Rep Jobs (NOW HIRING)

Hp

Field Technical Support Representative

Three Rivers, MI · On-site

$24 - $34/hr

Field Technical Support Representative Description - About HP At HP, you'll have a chance to create tools, technology, and solutions that reshape the way the world works in the future. If you're ...

New

AYS

Technical Support Representative

Orlando, FL · On-site

Technical Support Representative Company Overview: AYS Inc is a leading provider of technical ... High school diploma or equivalent, Bachelor's degree in a related field preferred * Minimum of 2 ...

EBSCO

Technical Support Representative

$37.06K - $52.94K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

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How much do field technical support rep jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for field technical support rep in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Field Technical Support Representative, and why are they important?

To thrive as a Field Technical Support Representative, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically a degree or certification in IT or a related field. Proficiency with diagnostic tools, ticketing systems, and remote support platforms is commonly required. Excellent communication, problem-solving, and customer service skills help you build trust and resolve issues efficiently with clients. These skills are critical for minimizing downtime, ensuring customer satisfaction, and maintaining reliable technology operations in the field.

What are some common challenges faced by Field Technical Support Reps, and how can they be managed effectively?

Field Technical Support Reps often encounter challenges such as troubleshooting hardware or software issues on-site, adapting to different client environments, and managing unexpected problems under time constraints. Effective communication skills are crucial for explaining technical solutions to clients who may not have IT backgrounds. Staying organized, keeping up with ongoing technical training, and collaborating closely with remote support teams can help manage these challenges and ensure successful customer outcomes.

What is a Field Technical Support Rep?

A Field Technical Support Representative is a professional who provides on-site technical assistance and support for products or services, often directly at customer locations. Their responsibilities include troubleshooting hardware and software issues, installing or repairing equipment, and training customers on product usage. Field Technical Support Reps act as the bridge between customers and the company, ensuring technical problems are resolved efficiently to maintain customer satisfaction. They often travel to different sites, work independently, and need strong problem-solving and communication skills. This role is common in industries such as IT, telecommunications, and manufacturing.

What does a technical support rep do?

A technical support representative assists customers or users by diagnosing and resolving hardware, software, or network issues. They often provide troubleshooting guidance via phone, email, or remote access, and may document solutions or escalate complex problems to specialized teams.

What is the difference between Field Technical Support Rep vs Customer Support Specialist?

AspectField Technical Support RepCustomer Support Specialist
CredentialsTechnical certifications often preferredCustomer service training or certifications
Work EnvironmentOn-site or on-field technical support at client locationsCall centers, online chat, or office-based support
Industry UsageCommon in technology, manufacturing, and telecom sectorsWidespread across various industries including retail and services
Primary FocusTechnical troubleshooting and hardware/software supportCustomer inquiries, issue resolution, and service assistance

The main difference between a Field Technical Support Rep and a Customer Support Specialist lies in their work environment and focus. The Field Technical Support Rep typically provides hands-on technical assistance at client sites, requiring technical certifications. In contrast, the Customer Support Specialist primarily handles customer inquiries remotely, focusing on service and communication skills. Both roles are essential in their respective industries, but they serve different customer needs and work settings.

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What job categories do people searching Field Technical Support Rep jobs look for? The top searched job categories for Field Technical Support Rep jobs are:
Field Technical Support Rep jobs near you
Field Technical Support Rep - Plano

Field Technical Support Rep - Plano

Georgia IT Inc

Plano, TX • On-site

$19.25 - $25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Field Technical Support Rep

Provides on-site field support to customers. Performs complex installations, repairs, upgrades and maintenance on shared workspace hardware/software and equipment. Education: High School or equivalent. Experience: 7+ years. Supports Shared Workspace environment in and around the AT&T Dallas HQ facility. This includes Targus docking stations, PCs, peripherals, Conference room equipment (phones, Polycom units, telepresence units, large displays, etc.). Candidate must be able to work in a fast paced, executive-rich environment. Strong Interpersonal skills are required as are attention to detail, organization, procedure following, documentation, team work and flexible technical skills. Prior experience with ticketing systems is preferred. Ability to work under SLAs and juggle priorities also helpful.

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About Georgia IT

Sourced by ZipRecruiter

A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

Social media

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