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Field Technical Support Rep Jobs (NOW HIRING)

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

Generac

Technical Support Representative

Reno, NV

The Technical Support Representative III is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing ...

LHH US

Technical Support Rep

Rochelle Park, NJ · On-site

$50K - $60K/yr

Technical Support Representative Bergen County, NJ Our client, a leader in entertainment technology, is seeking a Technical Support Representative to provide high-quality technical assistance and ...

Xante corp

Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

WAZER

Technical Support Representative

Yonkers, NY · On-site

We are looking for a Technical Support Representative who is curious, mechanically inclined, and eager to help our customers turn their designs into usable parts. We are looking for energetic ...

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Field Technical Support Rep information

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How much do field technical support rep jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for field technical support rep in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Field Technical Support Rep vs Customer Support Specialist?

AspectField Technical Support RepCustomer Support Specialist
CredentialsTechnical certifications often preferredCustomer service training or certifications
Work EnvironmentOn-site or on-field technical support at client locationsCall centers, online chat, or office-based support
Industry UsageCommon in technology, manufacturing, and telecom sectorsWidespread across various industries including retail and services
Primary FocusTechnical troubleshooting and hardware/software supportCustomer inquiries, issue resolution, and service assistance

The main difference between a Field Technical Support Rep and a Customer Support Specialist lies in their work environment and focus. The Field Technical Support Rep typically provides hands-on technical assistance at client sites, requiring technical certifications. In contrast, the Customer Support Specialist primarily handles customer inquiries remotely, focusing on service and communication skills. Both roles are essential in their respective industries, but they serve different customer needs and work settings.

What are the key skills and qualifications needed to thrive as a Field Technical Support Representative, and why are they important?

To thrive as a Field Technical Support Representative, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically a degree or certification in IT or a related field. Proficiency with diagnostic tools, ticketing systems, and remote support platforms is commonly required. Excellent communication, problem-solving, and customer service skills help you build trust and resolve issues efficiently with clients. These skills are critical for minimizing downtime, ensuring customer satisfaction, and maintaining reliable technology operations in the field.

What are some common challenges faced by Field Technical Support Reps, and how can they be managed effectively?

Field Technical Support Reps often encounter challenges such as troubleshooting hardware or software issues on-site, adapting to different client environments, and managing unexpected problems under time constraints. Effective communication skills are crucial for explaining technical solutions to clients who may not have IT backgrounds. Staying organized, keeping up with ongoing technical training, and collaborating closely with remote support teams can help manage these challenges and ensure successful customer outcomes.

What is a Field Technical Support Rep?

A Field Technical Support Representative is a professional who provides on-site technical assistance and support for products or services, often directly at customer locations. Their responsibilities include troubleshooting hardware and software issues, installing or repairing equipment, and training customers on product usage. Field Technical Support Reps act as the bridge between customers and the company, ensuring technical problems are resolved efficiently to maintain customer satisfaction. They often travel to different sites, work independently, and need strong problem-solving and communication skills. This role is common in industries such as IT, telecommunications, and manufacturing.
More about Field Technical Support Rep jobs
What job categories do people searching Field Technical Support Rep jobs look for? The top searched job categories for Field Technical Support Rep jobs are:
Field Technical Support Rep jobs near you

Field Technical Support Rep HVAC

Carrier Sales & Distribution LLC

Omaha, NE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Field Technical Support Rep| Carrier Enterprise| Hybrid/Remote- Omaha Kansas
Introduction:
Carrier Enterprise (CE) currently has an exciting opportunity for a Technical Support Rep to Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and gain valuable experience in the HVAC/R distribution and wholesale industry.
Company Description
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
HVAC Field Technical Support Rep
Position Summary
The HVAC Field Technical Support Rep is a highly skilled professional responsible for delivering advanced post-sales technical support to contractors, dealers, and customers across multiple communication channels. This role manages inbound technical cases via phone, email, text, and digital platforms while also providing on-site field support through jobsite visits, equipment startups, system commissioning, and technical training.
The ideal candidate blends deep HVAC expertise with strong customer engagement skills and thrives in both remote troubleshooting and hands-on field environments. This position plays a critical role in ensuring proper equipment application, accelerating contractor proficiency, and enhancing the overall customer experience.
Key Responsibilities
  • Manage multi-channel support cases from intake through resolution across phone, email, text, and digital platforms with timely follow-up and high satisfaction standards
  • Diagnose and resolve complex HVAC issues while escalating critical problems appropriately and maintaining stakeholder communication
  • Conduct on-site technical support including equipment startups, commissioning, troubleshooting, and installation practice evaluation to minimize downtime
  • Deliver technical training to contractors, dealers, and internal teams in classroom and field settings, addressing knowledge gaps with targeted solutions
  • Build contractor relationships as a trusted technical partner while identifying supplemental sales opportunities and promoting company tools and resources
  • Support customer onboarding with product orientation and operational guidance emphasizing best practices in airflow, controls, and refrigerant management
  • Maintain operational documentation in case management systems and stay current on HVAC technologies, controls, and regulatory requirements
  • Drive business impact through regional service initiatives that improve quality, enhance contractor capability, and strengthen organizational partnerships

Qualifications
  • Associate degree (AA/AS) in HVAC or related field preferred.
  • Minimum 5+ years of combined HVAC technical and customer support experience.
  • Strong troubleshooting background across residential and commercial applications.
  • Proven ability to communicate complex technical concepts clearly.
  • Comfortable working both independently and collaboratively.
  • Strong PC proficiency and ability to learn technical platforms quickly.
  • Willingness to travel regionally for job site visits and training events.

Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Qualifications
  • Associate degree (AA/AS) in HVAC or related field preferred.
  • Minimum 5+ years of combined HVAC technical and customer support experience.
  • Strong troubleshooting background across residential and commercial applications.
  • Proven ability to communicate complex technical concepts clearly.
  • Comfortable working both independently and collaboratively.
  • Strong PC proficiency and ability to learn technical platforms quickly.
  • Willingness to travel regionally for job site visits and training events.

Apply