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Field Technical Support Rep Jobs (NOW HIRING)

VALD

Technical Support Representative

Charlotte, NC · On-site +1

As a Technical Support Representative, you need to be a product expert of the entire VALD suite - knowing our systems inside and out. Full training will be provided to ensure you develop a deep ...

shentel

Technical Support Rep I

Front Royal, VA

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Front Royal, VA

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

Smarty

Technical Support Representative

Orem, UT · On-site

$50K - $60K/yr

We're looking for a full-time Technical Support Representative who's equal parts curious, capable ... Bachelor's or Associate's degree in IT or a related field, or equivalent experience * Some ...

shentel

Technical Support Rep I

Lancaster, PA

As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Front Royal, VA

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Lynchburg, VA · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Front Royal, VA

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Lancaster, PA · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

OpenEye

Technical Support Representative

Liberty Lake, WA · On-site

$19 - $22/hr

Job Summary As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use. You will provide ...

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Field Technical Support Rep information

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How much do field technical support rep jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for field technical support rep in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Field Technical Support Rep vs Customer Support Specialist?

AspectField Technical Support RepCustomer Support Specialist
CredentialsTechnical certifications often preferredCustomer service training or certifications
Work EnvironmentOn-site or on-field technical support at client locationsCall centers, online chat, or office-based support
Industry UsageCommon in technology, manufacturing, and telecom sectorsWidespread across various industries including retail and services
Primary FocusTechnical troubleshooting and hardware/software supportCustomer inquiries, issue resolution, and service assistance

The main difference between a Field Technical Support Rep and a Customer Support Specialist lies in their work environment and focus. The Field Technical Support Rep typically provides hands-on technical assistance at client sites, requiring technical certifications. In contrast, the Customer Support Specialist primarily handles customer inquiries remotely, focusing on service and communication skills. Both roles are essential in their respective industries, but they serve different customer needs and work settings.

What are the key skills and qualifications needed to thrive as a Field Technical Support Representative, and why are they important?

To thrive as a Field Technical Support Representative, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically a degree or certification in IT or a related field. Proficiency with diagnostic tools, ticketing systems, and remote support platforms is commonly required. Excellent communication, problem-solving, and customer service skills help you build trust and resolve issues efficiently with clients. These skills are critical for minimizing downtime, ensuring customer satisfaction, and maintaining reliable technology operations in the field.

What are some common challenges faced by Field Technical Support Reps, and how can they be managed effectively?

Field Technical Support Reps often encounter challenges such as troubleshooting hardware or software issues on-site, adapting to different client environments, and managing unexpected problems under time constraints. Effective communication skills are crucial for explaining technical solutions to clients who may not have IT backgrounds. Staying organized, keeping up with ongoing technical training, and collaborating closely with remote support teams can help manage these challenges and ensure successful customer outcomes.

What is a Field Technical Support Rep?

A Field Technical Support Representative is a professional who provides on-site technical assistance and support for products or services, often directly at customer locations. Their responsibilities include troubleshooting hardware and software issues, installing or repairing equipment, and training customers on product usage. Field Technical Support Reps act as the bridge between customers and the company, ensuring technical problems are resolved efficiently to maintain customer satisfaction. They often travel to different sites, work independently, and need strong problem-solving and communication skills. This role is common in industries such as IT, telecommunications, and manufacturing.
More about Field Technical Support Rep jobs
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Field Technical Support Rep jobs near you

Technical Support Representative

Generac

Waukesha, WI

Full-time

Posted 27 days ago

Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

292nd of 419 rated machine equipment manufacturers

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.


Ready to Power a Smarter World with us?


The Technical Support Representative III is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing troubleshooting support, and authorizing warranty repairs (including sending parts) under limited supervision and minimal guidance from Supervisor. Assist customers (external and internal) in a variety of questions, requests, and issues. Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution.

Major Responsibilities

  • Answer inbound calls and respond to emails from Dealer Technicians and answers standard to complex questions over the phone, email or in person
  • Provide accurate, timely, and descriptive notes during calls
  • Solve a range of routine to complex problems
  • Document unknown problems
  • Troubleshoot with the dealer technician to resolve increasingly complex issues with the product in the field
  • Gather and prepare documentation regarding product failure and make recommendations
  • Perform on-site troubleshooting, diagnosis, and repair as required
  • Track and analyze product failure trends
  • Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically. Makes decisions on warranty concessions.
  • Mentor less experienced technical service representatives
  • Serve as technical expert for team and escalated calls
  • Advocate for product or document changes

Minimum Job Requirements
Education
Associates Degree or equivalent experience in relevant technical field
3 years related technical experience
Knowledge / Skills / Abilities

  • Strong understanding of basic mechanical and electrical (AC/DC) theory
  • Excellent Customer Service skills
  • Excellent written and verbal communication skills in a professional and technical manner
  • Active listening skills
  • Deep understanding and knowledge of inverter and solar+battery function
  • Ability to remain calm in high- stress situations
  • Strong knowledge of Microsoft office suit
  • Leadership and team competencies
  • Ability to effectively communicate technical concepts, regardless of varying degrees of customers' technical experience
  • Ability to work independently and make decisions in the best interest of the customer and the company
  • Advanced trouble shooting skills with emphasis on creative problem solving
  • Advanced knowledge of system integration and device programming


Office Environment:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.The employee is regularly required to stand and walk.On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders.The employee must occasionallylift upto 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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