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Field Technical Support Rep Jobs (NOW HIRING)

Luxer One

Technical Support Representative

Mcclellan, CA · Hybrid

$22 - $25/hr

... centric Technical Support Representative to join our expanding department. We are looking for ... Coordinate field technician visits, including parts shipment and job scope creation * Work ...

Collabera

Technical Support Representative

Irvine, CA · On-site

They are seeking a Technical Support Representative to ensure the proper operation of technology applications and equipment, providing desk-side assistance and resolving technology support issues.

Elm Street Technology

Technical Support Rep

$25/hr

Job Type Full-time Description The Technical Support Representative is an integral team member on ... An Associate's or Bachelor's Degree in Computer Science, Information Technology, or a related field ...

VALD

Technical Support Representative

Charlotte, NC · On-site +1

As a Technical Support Representative, you need to be a product expert of the entire VALD suite - knowing our systems inside and out. Full training will be provided to ensure you develop a deep ...

VALD

Technical Support Representative

Charlotte, NC · On-site +1

As a Technical Support Representative, you need to be a product expert of the entire VALD suite - knowing our systems inside and out. Full training will be provided to ensure you develop a deep ...

Vehlo

Technical Support Representative

Troy, MI · On-site

$17/hr

Technical Support Representative About Vehlo We started Vehlo in 2019 with a simple goal: to be the ... field and are looking to gain hands-on experience in both software quality assurance and technical ...

shentel

Technical Support Rep I

Waynesboro, VA · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Harrisonburg, VA · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Waynesboro, VA · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

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All JobsField Technical Support Rep Jobs

Field Technical Support Rep information

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How much do field technical support rep jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for field technical support rep in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Field Technical Support Rep vs Customer Support Specialist?

AspectField Technical Support RepCustomer Support Specialist
CredentialsTechnical certifications often preferredCustomer service training or certifications
Work EnvironmentOn-site or on-field technical support at client locationsCall centers, online chat, or office-based support
Industry UsageCommon in technology, manufacturing, and telecom sectorsWidespread across various industries including retail and services
Primary FocusTechnical troubleshooting and hardware/software supportCustomer inquiries, issue resolution, and service assistance

The main difference between a Field Technical Support Rep and a Customer Support Specialist lies in their work environment and focus. The Field Technical Support Rep typically provides hands-on technical assistance at client sites, requiring technical certifications. In contrast, the Customer Support Specialist primarily handles customer inquiries remotely, focusing on service and communication skills. Both roles are essential in their respective industries, but they serve different customer needs and work settings.

What are the key skills and qualifications needed to thrive as a field technical support rep?

To thrive as a Field Technical Support Representative, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically a degree or certification in IT or a related field. Proficiency with diagnostic tools, ticketing systems, and remote support platforms is commonly required. Excellent communication, problem-solving, and customer service skills help you build trust and resolve issues efficiently with clients. These skills are critical for minimizing downtime, ensuring customer satisfaction, and maintaining reliable technology operations in the field.

What are some common challenges faced by field technical support reps, and how can they be managed effectively?

Field Technical Support Reps often encounter challenges such as troubleshooting hardware or software issues on-site, adapting to different client environments, and managing unexpected problems under time constraints. Effective communication skills are crucial for explaining technical solutions to clients who may not have IT backgrounds. Staying organized, keeping up with ongoing technical training, and collaborating closely with remote support teams can help manage these challenges and ensure successful customer outcomes.

What is a field technical support rep?

A Field Technical Support Representative is a professional who provides on-site technical assistance and support for products or services, often directly at customer locations. Their responsibilities include troubleshooting hardware and software issues, installing or repairing equipment, and training customers on product usage. Field Technical Support Reps act as the bridge between customers and the company, ensuring technical problems are resolved efficiently to maintain customer satisfaction. They often travel to different sites, work independently, and need strong problem-solving and communication skills. This role is common in industries such as IT, telecommunications, and manufacturing.

How much does a field technical support representative make?

The average salary for a field technical support representative typically ranges from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced technicians with certifications can earn higher wages, often supplemented with overtime or on-call pay.
More about Field Technical Support Rep jobs
What job categories do people searching Field Technical Support Rep jobs look for? The top searched job categories for Field Technical Support Rep jobs are:
Field Technical Support Rep jobs near you
Infographic showing various Field Technical Support Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,982 per year, or $22.6 per hour.

Technical Support Representative

Luxer One

Mcclellan, CA • Hybrid

$22 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

At Luxer One, we’re committed to making life simpler by automating package acceptance and providing solutions for the asynchronous exchange of items. Whether solving the problem in multifamily apartments, placing lockers in Libraries for convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.

The Luxer One Customer Success team is actively seeking a highly motivated, tech savvy, enthusiastic, self-driven, customer-centric Technical Support Representative to join our expanding department. We are looking for someone who thrives in phone-based interactions, excels in de-escalation, and consistently delivers a world-class customer experience. In this role, you will be pivotal in providing comprehensive technical support to property management staff and Field Technicians, addressing issues related to power, internet connectivity, and hardware. Join us in ensuring our customers receive dependable, flawless long term solutions every time.
Responsibilities:
  • Handle inbound/outbound calls and emails from property managers and field technicians
  • Conduct remote troubleshooting of Luxer One systems using specialized tools
  • Manage tickets from initiation to resolution, ensuring timely follow-up and achieving first call resolution
  • Collaborate on special projects as directed by management
  • Assist field technicians with technical inquiries during system repairs
  • Identify causes of technical issues, propose long term solutions, and implement permanent fixes in locker systems
  • Coordinate field technician visits, including parts shipment and job scope creation
  • Work collaboratively within a team to manage daily workload and priorities


Requirements
  • 1-3 years of call center technical customer service experience
  • Experience with managing a high volume of calls/tickets on a daily basis.
  • Proficient in the iOS/OS ecosystem
  • Exceptional verbal and written communication skills
  • CompTIA A+/Network+ or equivalent certification.
  • Strong troubleshooting, problem-solving, and multitasking abilities
  • Enthusiastic, driven, and quick to adapt to new technologies in a fast-paced environment
  • Excellent time management skills with a proactive, solution-oriented mindset
  • Ability to research and absorb information while engaging with clients
  • Positive attitude, self-starter, adaptable, and empathetic


Benefits
Luxer Has Got You Covered!
  • You will have a 401k with up to 4.5% matching, untracked vacation, and a hybrid work schedule.
  • We promote education through tuition reimbursement.
  • You will also have medical, dental, vision, and life insurance programs, as well as employee assistance programs.
  • You’ll have opportunities to advance.
  • We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored and grow.
  • We promoted 42% of our employees last year!
Luxer One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.