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Remote Wordpress Support Jobs (NOW HIRING)

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$141K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Pavago

WordPress Developer

S. Hours Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (flexibility ... Support non-technical team members with CMS usage What Makes You a Strong Fit * You are both ...

VIVA USA INC

WordPress Developer

Chicago, IL · On-site +1

... support student engagement and institutional priorities. This position goes beyond basic site ... Remote VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity ...

New

Lancesoft

Integration Specialist - WordPress Developer

IL · On-site +1

$60/hr

Remote Integration Specialist - WordPress Developer The client is seeking an Integration Specialist ... Supports structured content models using tools such as Advanced Custom Fields or equivalent ...

New

Perseus Group

WordPress Web Developer - Contract

$48.88 - $59.74/hr

Support and extend a multilingual website, including adding new languages with proper SEO structure ... Remote * Eligibility: Based in North America * Availability: Must be available during EST working ...

Xenetix Software, LLC.

WordPress Developer

Lehi, UT · On-site +1

All positions are remote capable, so we can work with anyone anywhere, except Space, but that ... Supports existing applications and new applications under development.. * Edits and reviews ...

Xenetix Software, LLC.

WordPress Developer

Lehi, UT · Remote

All positions are remote capable, so we can work with anyone anywhere, except Space, but that ... Supports existing applications and new applications under development.. * Edits and reviews ...

Radish Lab

Developer Talent Pool

New York, NY · On-site +1

We are seeking an experienced WordPress developer who is comfortable leading web projects. As a ... As a remote position, you will have the flexibility to work from anywhere. You will collaborate ...

Teal Media

Senior WordPress Backend Developer

Chicago, IL · On-site +1

$115K - $135K/yr

Lead & Support the Team * Mentor developers across the team through thoughtful feedback, pairing ... Remote (US) Salary The salary range for this role is $115,000 - $135,000, commensurate with ...

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How much do remote wordpress support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for remote wordpress support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Wordpress Support position, and why are they important?

To thrive as a Remote Wordpress Support, you need a strong grasp of WordPress site administration, troubleshooting, and basic web development concepts, often supported by hands-on experience or relevant training. Familiarity with tools such as cPanel, FTP clients, popular WordPress plugins, and ticketing systems, along with any WordPress-specific certifications, can be highly beneficial. Excellent problem-solving abilities, patience, clear communication, and the capacity to work independently are standout soft skills for this position. These qualities ensure you can efficiently resolve site issues while providing clear and supportive assistance to users in a virtual environment.

What are the typical daily responsibilities for someone in a Remote WordPress Support role?

In a Remote WordPress Support role, you’ll spend your days assisting users with troubleshooting site issues, updating plugins and themes, and answering technical questions through email, chat, or a support ticket platform. You may also work on diagnosing performance problems, implementing security best practices, and providing guidance on WordPress features. Collaboration with developers, designers, or customer service teams is common to ensure comprehensive problem resolution. Staying organized and proactive in managing multiple support requests is key to succeeding in this remote, fast-paced setting.

What is a Remote WordPress Support job?

A Remote WordPress Support job involves assisting clients with troubleshooting, maintaining, and optimizing their WordPress websites from a remote location. Responsibilities typically include resolving technical issues, updating plugins and themes, improving site performance, and providing guidance on best practices. This role requires strong problem-solving skills, familiarity with WordPress CMS, and knowledge of hosting environments, security, and site customization. Communication with clients is typically done via email, chat, or support tickets.

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Remote Wordpress Support jobs near you

WordPress Support Engineer

Rocket.net

Jupiter, FL • Remote

$141K/yr

Full-time

PTO

Re-posted 27 days ago

Job description

We’re looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they’ve come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled.

Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them.


Responsibilities

  • Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution.
  • Provide customer support through Live Chat, Tickets and Slack.
  • Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.
  • Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues.
  • Write KBs and technical articles for our blog to further distribute knowledge within the community.
  • Convert recurring issues into feature requests for the development team and be the customer’s voice in the company to help improve the product.
  • Assist our customers with migrating their WordPress site’s to Rocket.net.
  • Provide critical assistance when it comes to pointing DNS to Rocket.net.
  • Provide customers with a “WOW!” experience.

Requirements

  • 2+ years experience with WordPress.
  • Excellent written and verbal communication skills (English).
  • You have previous experience with Live Chat and/or helpdesk tools.
  • Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc).
  • Knowledge with linux command line (SSH) including WP-CLI.
  • Extensive experience with troubleshooting WordPress.
  • Experience with Page Builders and Caching Plugins.
  • Experience with Cloudflare and advanced understanding of DNS.
  • Experience in optimizing WordPress a huge plus.
  • Experience in PHP to write custom plugins for WordPress a huge plus.
  • Knowledge of Redis, CDN, WAF, and page caching will be a huge plus.

Benefits

So what are the advantages of working with a pretty amazing tech company?

  • Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
  • Flexible Vacation. Never get denied a vacation request ever again.
  • Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at Rocket.net!

Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.