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Field Technical Support Rep Jobs (NOW HIRING)

Alarm.com

Technical Support Representative

Spokane, WA

$19 - $22/hr

Job Summary As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use. You will provide ...

Vehlo

Technical Support Representative

Tulsa, OK · On-site

$17/hr

What You Bring: * 0 - 2 years of previous experience in a technical support role * Excellent verbal and interpersonal communication skills * Enjoys working with clients and sales reps over the phone

VEHLO

Technical Support Representative

Tulsa, OK

$17/hr

What You Bring: * 0 - 2 years of previous experience in a technical support role * Excellent verbal and interpersonal communication skills * Enjoys working with clients and sales reps over the phone

CVS Health

Technical Support Representative

Island, KY

$17 - $34.15/hr

As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute ...

Shentel

Technical Support Rep I

Lancaster, PA · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

Axis

Technical Support Representative

Chelmsford, MA · Hybrid

$56K/yr

Job Title Technical Support Representative Looking for a new start? Think bigger. Think Axis! At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide ...

Shentel

Technical Support Rep I

Waynesboro, VA · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

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Field Technical Support Rep information

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How much do field technical support rep jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for field technical support rep in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Field Technical Support Rep vs Customer Support Specialist?

AspectField Technical Support RepCustomer Support Specialist
CredentialsTechnical certifications often preferredCustomer service training or certifications
Work EnvironmentOn-site or on-field technical support at client locationsCall centers, online chat, or office-based support
Industry UsageCommon in technology, manufacturing, and telecom sectorsWidespread across various industries including retail and services
Primary FocusTechnical troubleshooting and hardware/software supportCustomer inquiries, issue resolution, and service assistance

The main difference between a Field Technical Support Rep and a Customer Support Specialist lies in their work environment and focus. The Field Technical Support Rep typically provides hands-on technical assistance at client sites, requiring technical certifications. In contrast, the Customer Support Specialist primarily handles customer inquiries remotely, focusing on service and communication skills. Both roles are essential in their respective industries, but they serve different customer needs and work settings.

What are the key skills and qualifications needed to thrive as a Field Technical Support Representative, and why are they important?

To thrive as a Field Technical Support Representative, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically a degree or certification in IT or a related field. Proficiency with diagnostic tools, ticketing systems, and remote support platforms is commonly required. Excellent communication, problem-solving, and customer service skills help you build trust and resolve issues efficiently with clients. These skills are critical for minimizing downtime, ensuring customer satisfaction, and maintaining reliable technology operations in the field.

What are some common challenges faced by Field Technical Support Reps, and how can they be managed effectively?

Field Technical Support Reps often encounter challenges such as troubleshooting hardware or software issues on-site, adapting to different client environments, and managing unexpected problems under time constraints. Effective communication skills are crucial for explaining technical solutions to clients who may not have IT backgrounds. Staying organized, keeping up with ongoing technical training, and collaborating closely with remote support teams can help manage these challenges and ensure successful customer outcomes.

What is a Field Technical Support Rep?

A Field Technical Support Representative is a professional who provides on-site technical assistance and support for products or services, often directly at customer locations. Their responsibilities include troubleshooting hardware and software issues, installing or repairing equipment, and training customers on product usage. Field Technical Support Reps act as the bridge between customers and the company, ensuring technical problems are resolved efficiently to maintain customer satisfaction. They often travel to different sites, work independently, and need strong problem-solving and communication skills. This role is common in industries such as IT, telecommunications, and manufacturing.
More about Field Technical Support Rep jobs
What job categories do people searching Field Technical Support Rep jobs look for? The top searched job categories for Field Technical Support Rep jobs are:
Field Technical Support Rep jobs near you

Technical Support Representative

Beautyhealth

Long Beach, CA

$20 - $23/hr

Full-time

Posted 10 days ago

Job description

About Us

Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer's relationship with their skin, their bodies and their self-confidence.

Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

Job Description:

The Technical Support Representative will work with internal and external customers to provide support, resolve issues, and ensure a positive customer experience. This role focuses on troubleshooting, case management, and customer support rather than advanced technical engineering work.

Whatyou'lldo:

Primary Responsibilities:

  • Appropriately action daily reports and provide status updatesin a timely manner

  • Keeping meticulous records and technical support logs, follows established company procedures and but not limited to solving problems over the phone.

  • Gather and provide examples current trends to share with other stakeholders toidentifyand implement improvements for manufacturing and education.

  • Potential to train internal associates as well as stakeholders in external markets

  • Interacting with and providing support to stakeholders across the globe

  • Handling multiple channels of inquires specific to escalations

  • Handling of escalations that require rigorous and meticulous troubleshooting as well as escalated customer complaints

  • Troubleshoot complex issues.

  • Providing expedited support for prioritized cases

  • Diagnose orvalidateerrors or technical problems anddetermineproper solutions.

  • Provide senior guidance and approval to request field service or create Return Material Authorizations (RMAs) and track RMAs until back in house to confirm proper receipt of the equipment to theappropriate department.

  • Arranges for repair of equipment as well as sends out loaners (as necessary) if troubleshooting fails

  • Tracking onsite equipment repair, including collaboration with the Repair team to ensure there is no unnecessary delay

  • Providing Daily/Weekly audits tomaintainaccuracy in documentation

  • Additionalduties as assigned by Manager.

What you need to know:

Experience/Skills/Education:

Required:

  • High school diploma or GEDrequired

  • Customer experience focused

  • Detail oriented

  • Contactcenteror help desk background

  • Excellent oral / written communication

  • Ability to work as a team or independently

  • Exceptional technical aptitude with proven experience in electronics, including but not limited to electronic wiring, control boards, I/0 boards

  • Occasionally able to lift to 20lbs

Desired:

  • Works on side projects designed to improve business operations and efficiency

  • Basic to Intermediate skills in Excel and Smartsheet applications

  • Bilingual (Spanish)

We mean it when we say you'll LOVE this role.

Base Pay: $20.00 - $23.00/hour

Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities.

Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers.Please no phone calls or emails.

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