ZipRecruiter

Log In

1

Tier I Technical Support Representative Jobs (NOW HIRING)

KeenLogic

Tier I Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.50/hr

Tier I Help Desk Agent KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the ... They provide frontline technical support for routine software, hardware, and connectivity issues ...

KeenLogic

Tier I Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Tier I Help Desk Agent KeenLogic is seeking to hire aTier I Help Desk Agent supporting the United ... They provide frontline technical support for routine software, hardware, and connectivity issues ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA · On-site

$23 - $25/hr

The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If remote resolution of the issue is not possible the Tier II Tech will escalate the ticket to the Tier ...

StarTouch Inc

Tier II Technical Support

Bellingham, WA · On-site

$23 - $25/hr

The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If remote resolution of the issue is not possible the Tier II Tech will escalate the ticket to the Tier ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA · On-site

The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If remote resolution of the issue is not possible the Tier II Tech will escalate the ticket to the Tier ...

next page

Showing results 1-20

All JobsTier I Technical Support Representative Jobs

Tier I Technical Support Representative information

See salary details

$12

$21

$31

How much do tier i technical support representative jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for tier i technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What jobs pay $4000 a week without a degree?

A Tier I Technical Support Representative typically earns less than $4,000 weekly, as this role usually offers hourly wages or salaries below that threshold. High-paying jobs that can reach $4,000 a week without a degree often include specialized trades, sales positions, or roles requiring certifications and experience, such as commercial truck driving, real estate, or certain tech certifications like Cisco or CompTIA. These roles often emphasize skills and experience over formal degrees.

What are Tier I Technical Support Representatives?

Tier I Technical Support Representatives are entry-level professionals who provide basic technical assistance and support to customers experiencing issues with products or services. They typically handle initial customer inquiries, troubleshoot common problems, and escalate more complex issues to higher-level support teams if necessary. Their goal is to quickly resolve customer concerns, offer guidance, and ensure a positive support experience. Tier I representatives often work via phone, email, or chat, and follow established protocols to diagnose and resolve issues efficiently.

What is Tier 1 2 and 3 technical support?

Tier 1 technical support representatives handle basic customer issues, such as password resets and troubleshooting common problems, often using remote tools. Tier 2 support addresses more complex issues that require deeper technical knowledge, while Tier 3 involves highly specialized experts who resolve advanced or persistent problems, often collaborating with product development. These levels help structure support teams to efficiently resolve customer issues based on complexity and expertise.

What is the difference between Tier I Technical Support Representative vs Help Desk Technician?

AspectTier I Technical Support RepresentativeHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), high school diplomaSimilar certifications, often the same entry-level requirements
Work EnvironmentCall centers, remote support, on-siteHelp desks, call centers, remote support
Employer & Industry UsageIT support, tech companies, service providersIT departments, managed service providers, corporate support
Common Search & ComparisonYesYes

Both roles involve providing basic technical support, troubleshooting common issues, and assisting users. The main difference lies in terminology and specific employer preferences, but their responsibilities and required skills are largely similar, making them often interchangeable in job searches.

What are the key skills and qualifications needed to thrive as a Tier I Technical Support Representative, and why are they important?

To thrive as a Tier I Technical Support Representative, you need a solid understanding of basic computer systems, troubleshooting techniques, and strong communication skills, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Exceptional patience, active listening, and a customer-focused attitude help representatives resolve issues efficiently and create positive experiences. These skills ensure timely and effective problem-solving, fostering customer satisfaction and maintaining company reputation.

What is Tier 1 tech support job description?

A Tier 1 Technical Support Representative provides initial assistance to customers by troubleshooting basic hardware and software issues, answering questions, and guiding users through problem resolution. They typically use remote tools, maintain documentation, and escalate complex problems to higher support levels as needed. Strong communication skills and basic technical knowledge are essential for this role.

What are some common challenges faced by Tier I Technical Support Representatives, and how can they effectively handle them?

Tier I Technical Support Representatives often encounter challenges such as troubleshooting a wide range of technical issues with limited initial information, managing high call volumes, and communicating technical solutions to users with varying levels of technical knowledge. To handle these challenges effectively, it's important to stay patient, ask clear and targeted questions to gather necessary details, and follow established troubleshooting protocols. Developing strong communication skills and utilizing available knowledge bases or escalation procedures can also help ensure issues are resolved efficiently, making the support experience positive for both users and the team.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support representatives to focus on more complex problems. However, AI tools complement human agents rather than fully replacing them, and the role of a Tier I Technical Support Representative involves customer interaction, problem diagnosis, and using AI systems effectively. Human skills such as communication and problem-solving remain essential in providing quality support.
More about Tier I Technical Support Representative jobs
What job categories do people searching Tier I Technical Support Representative jobs look for? The top searched job categories for Tier I Technical Support Representative jobs are:
Tier I Technical Support Representative jobs near you
Infographic showing various Tier I Technical Support Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.
Tier I Technical Support Specialist

Tier I Technical Support Specialist

VivaQuant, Inc.

Saint Paul, MN • On-site

$26 - $28/hr

Full-time

Posted 10 days ago

Job description

Turn your troubleshooting skills into better outcomes for clinics and patients. As a Tier I Technical Support Specialist, you’ll be the front-line partner helping healthcare teams resolve issues quickly and confidently.

About the role
You’ll join our Customer Service team as the first technical point of contact for clinics and patients and be at the forefront of a new shift pattern (evenings and weekends) to support our growth. In this role, you’ll:

  • Answer inbound calls and emails about device use, portal workflows, and monitoring processes.
  • Troubleshoot issues, capture clear case details, and resolve or escalate with strong judgment.
  • Partner with field teams and Tier II specialists to keep clinics running smoothly and patients supported.
  • You’ll help shape how customers experience our technology and will play an important indirect role in revenue growth by strengthening relationships and supporting device utilization.

About you
You might be a fit if you:

  • Enjoy solving problems and explaining technical concepts in plain language.
  • Are comfortable managing a mix of phone, email, and case work with clear documentation.
  • Can balance empathy with action—listening carefully while moving issues toward resolution.
  • Experience in technical support, healthcare customer service, or a similar environment is a plus, but we’re open to strong communicators with a troubleshooting mindset.

Why join us

  • Impact: you’ll be the voice that turns complex issues into clear solutions for clinics and patients.
  • Growth: Tier I is a front-line role with clear paths into advanced technical support (Tier II) and other areas.
  • Collaboration: you’ll work closely with Sales, Clinical Specialists, and Tier II to support real-world care.


This is an onsite position at our Arden Hills, MN facility.