Tier I Technical Support Representative Jobs (NOW HIRING)

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure. Program Overview RDG (Risk Decision Group) provides nationwide background investigations compliant with national government standards to include support of continuous vetting for over 110 government agencies. About The Role Peraton is seeking to fill a critical role for a Technical Support Representative for our Loveland, CO office. This is a hybrid position. * Act as the initial point of contact for all computer and system related concerns. Review incoming requests, both computer generated and verbal, sort and prioritize for proper action
* Provides Tier I technical support for software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions
* Installing and configuring hardware and software
* Provide timely and accurate customer feedback
* Uses automated information systems to analyze and troubleshoot issues
* Resolves problems or escalates to senior technical support as necessary
* Supports users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company
* Supporting the roll-out of new applications
* Conducts technical research for source of information required in support of requests related to ongoing programs
* Instruct users in the use of PCs and networks
* Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem
Qualifications Required Qualifications: * US Citizenship
* Must be able to obtain and maintain a Top Secret eligible clearance; Active federal background investigation with a T5 adjudication is preferred
* Requires High School diploma
* Requires 1 to 2 years of customer service experience
* Good written and verbal communication
* Must reside near Loveland, CO Preferred Qualifications: * Prior experience in technical support or a similar role
* Demonstrated ability to work both independently and collaboratively with a team
* Well-rounded working knowledge of IT concepts and best practices#RDG Details Target Salary Range: $30,000 - $48,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits. Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.