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Tier I Technical Support Representative Jobs (NOW HIRING)

e-MDs

Software Support Representative Tier I

Austin, TX · On-site

Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite. This is accomplished through teamwork, clear ...

e-MDs

Software Support Representative Tier I

Austin, TX · On-site

Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite. This is accomplished through teamwork, clear ...

SolarWinds

Technical Support Representative

Austin, TX · On-site

About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...

e-MDs

Software Support Representative Tier I

Austin, TX · On-site

Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests ... Experience providing technical hands-on support in a professional hardware or software environment.

e-MDs

Software Support Representative Tier I

Austin, TX · On-site

Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests ... Experience providing technical hands-on support in a professional hardware or software environment.

e-MDs

Software Support Representative Tier I

Austin, TX · On-site

Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests ... Experience providing technical hands-on support in a professional hardware or software environment.

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Tier I Technical Support Representative information

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How much do tier i technical support representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for tier i technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is a Tier I Technical Support Representative?

Tier I Technical Support Representatives are entry-level professionals who provide basic technical assistance and support to customers experiencing issues with products or services. They typically handle initial customer inquiries, troubleshoot common problems, and escalate more complex issues to higher-level support teams if necessary. Their goal is to quickly resolve customer concerns, offer guidance, and ensure a positive support experience. Tier I representatives often work via phone, email, or chat, and follow established protocols to diagnose and resolve issues efficiently.

What is the difference between Tier I Technical Support Representative vs Help Desk Technician?

AspectTier I Technical Support RepresentativeHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), high school diplomaSimilar certifications, often the same entry-level requirements
Work EnvironmentCall centers, remote support, on-siteHelp desks, call centers, remote support
Employer & Industry UsageIT support, tech companies, service providersIT departments, managed service providers, corporate support
Common Search & ComparisonYesYes

Both roles involve providing basic technical support, troubleshooting common issues, and assisting users. The main difference lies in terminology and specific employer preferences, but their responsibilities and required skills are largely similar, making them often interchangeable in job searches.

What skills and qualifications are needed to thrive as a Tier I Technical Support Representative?

To thrive as a Tier I Technical Support Representative, you need a solid understanding of basic computer systems, troubleshooting techniques, and strong communication skills, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Exceptional patience, active listening, and a customer-focused attitude help representatives resolve issues efficiently and create positive experiences. These skills ensure timely and effective problem-solving, fostering customer satisfaction and maintaining company reputation.

What are common challenges faced by Tier I Technical Support Representatives, and how can they effectively handle them?

Tier I Technical Support Representatives often encounter challenges such as troubleshooting a wide range of technical issues with limited initial information, managing high call volumes, and communicating technical solutions to users with varying levels of technical knowledge. To handle these challenges effectively, it's important to stay patient, ask clear and targeted questions to gather necessary details, and follow established troubleshooting protocols. Developing strong communication skills and utilizing available knowledge bases or escalation procedures can also help ensure issues are resolved efficiently, making the support experience positive for both users and the team.
More about Tier I Technical Support Representative jobs
What job categories do people searching Tier I Technical Support Representative jobs look for? The top searched job categories for Tier I Technical Support Representative jobs are:
Tier I Technical Support Representative jobs near you
Infographic showing various Tier I Technical Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Specialist - Tier I

Sign In / Register - Job Candidate Account

Hickory, NC

Full-time

Re-posted yesterday

Job description

  1. JOB SUMMARY

The Technical Support Specialist, Tier I position is an entry-level position in a dynamic team of motivated, talented individuals who are inspired to develop a strong team of technical support specialists. The Technical Support Specialist, Tier I is responsible for providing phone, chat and email support. This is a non-exempt position with a standard five day work week.

  1. JOB RESPONSIBILITIES

? Take and log calls

? Provide first line support and assistance over the telephone to accurately diagnose the cause of staff's computer/software issues

? Fix if possible, or refer to tier 2 support engineers

? Occasional work includes hardware repair

? Installs, configures and maintains computer workstation hardware, software and peripheral equipment

? Professional interaction with AASC physicians/nurse practitioners and staff

? Respond to support desk requests and resolve issues as first contact or escalate internally.

? Provide documentation of processes and solutions to enable team collaboration

? Update support ticketing system

? Installs and configures computer workstation hardware, software, and peripheral equipment

? Collaborate with computer users to provide technical support and to assist in the resolution of software and hardware problems

? Performs other tasks or assumes other responsibilities as may be assigned by immediate supervisor or higher.

  1. REQUIREMENTS:

? Some experience with or familiarity with computers

? Learn new skills independently to effectively solve problems.

? Must have scheduling flexibility for after hours and weekend tasks/projects. Skill in explaining technical concepts.

? Ability to effectively communicate verbally and in writing.

? Ability to work in a team and independently. Be self-motivated.

? Work with other team members to ensure continuity and communication.

? Must have excellent organizational, documentation and communications skills with attention to details and follow up.

? Must be able to work effectively under deadline pressures and environments with minimal supervision.

? Must be able to effectively determine cause, effect and solutions, in a timely manner, to various hardware and/or software problems.

? Must be able to react to change in a productive, timely manner.

  1. QUALIFICATIONS:

? 2 years of college minimum, preferred

? Friendly & easy communicator

? Able to work individually unsupervised, or as part of a team

? Good time-keeper

? Good listener

? Capable of following instructions

  1. PHYSICAL REQUIREMENTS:

Physical demands are moderate. Requires standing, walking, sitting, and kneeling for possibly extended periods of time.Occasional lifting of items weighing approximately 30 to 50 pounds. Vision and hearing must be correctable to normalrange. Must have manual dexterity and hand-eye coordination sufficient to provide moderate level of PC and IT network maintenance.

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