ZipRecruiter

Log In

1

Fiber Customer Support Analyst Jobs in Minnesota

Van Meter Inc

Sales Support Analyst

Cottage Grove, MN · On-site

$77K - $85K/yr

The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...

Van Meter Inc.

Sales Support Analyst

Cottage Grove, MN · On-site

$77K - $85K/yr

The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...

Dlapiper

Litigation Support Analyst

Minneapolis, MN · Hybrid

$46.15 - $73.38/hr

... customer satisfaction. Must have demonstrated proficiency in the entire litigation support process ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Van Meter

Sales Support Analyst

Cottage Grove, MN · On-site

$77K - $85K/yr

The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...

Sevita

Positive Support Analyst

Buffalo, MN · On-site

$57K/yr

... the company's Customer Service Standards. * Report any instance of alleged abuse or neglect ... Support and train staff in implementing Individual Support Plans (i.e.: behavior intervention plans ...

New

Schwans

Sr Technical Support Analyst

Marshall, MN · On-site

$54K - $89K/yr

As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and ... Ability to provide strong customer service including written and verbal communication * Solid ...

US Bank

Credit Support Analyst

Marshall, MN · On-site

$25.63 - $34.18/hr

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Supports Business Banking Relationship Managers and Underwriters with financial analysis spreading ...

next page

Showing results 1-20

All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Minnesota

Fiber Customer Support Analyst information

See Minnesota salary details

$12

$27

$39

How much do fiber customer support analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for fiber customer support analyst in Minnesota is $27.35, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $38.85 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are popular job titles related to Fiber Customer Support Analyst jobs in Minnesota?

For Fiber Customer Support Analyst jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Fiber Customer Support Analyst jobs in Minnesota look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Minnesota are:

What cities in Minnesota are hiring for Fiber Customer Support Analyst jobs?

Cities in Minnesota with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you

Systems Support Analyst

Invictus Capital Partners / Verus Mortgage Capital

Bloomington, MN • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Systems Support Analyst
Department: System Implementation
Employment Type: Full Time
Location: Bloomington, MN
Reporting To: Application Support & IT Operations Manager
Compensation: $70,000 - $80,000 / year
Description
Verus Mortgage Capital is seeking a flexible, motivated Systems Support Analyst who enjoys new challenges and thrives in a fast-paced development environment. As we expand our technology capabilities, we are seeking an associate to take on the primary role of ensuring access and stability for our suite of internal and external business applications. This role offers an opportunity to grow and expand your abilities to adopt increasing responsibilities and increase your impact on the company.
As an Systems Support Analyst, you will provide troubleshooting and escalation of issues.
Success in this role will require the candidate to be able to listen to business needs, promptly prioritize and respond to requests, and collaborate to deliver solutions. Associates must be able to effectively work in both remote and in-office environments. Candidates must possess the interpersonal skills to facilitate a cohesive work relationship with both internal and external partners at various levels. The ability to work and thrive both independently and collaboratively within an entrepreneurial small-team environment is a must.
Responsibilities and Duties:
  • Provide application configuration and support for internal system users.
  • Troubleshoot issues and communicate with users and support team through resolution.
  • Monitor application health and performance. Proactively escalate issues and potential issues to minimize disruption to users.
  • Work within different Databases for each supported application.
  • Prioritize and balance tasks across multiple applications.
  • Create knowledge base documentation for End User Support.
  • Participate in the documentation of business requirements, communication of issues and potential solutions to software vendors, in coordination with Product Owners.
  • Interact effectively with both technical and non-technical users.

Education and Experience:
  • Bachelor's Degree or 5 + years of relevant experience.
  • High school diploma or equivalent required.
  • 2 - 4 years of experience supporting Mortgage Origination and Acquisition systems OR 2 - 4 years of experience in the Mortgage Industry.
  • 1 - 2 years of experience in multiple areas of information technology required including computer programming, or management information systems.
  • Experience with ITIL and best practices.
  • Ability to work collaboratively in a team environment and to manage multiple time-sensitive responsibilities and requests with minimal supervision.
  • Excellent written and verbal communication skills. Must be able to collaborate with all users across the Enterprise and render clearly written, accurate instructions.
  • Complex problem-solving capabilities. Robust critical and analytical thinking skills with strong attention to detail. Ability to exercise independent judgment in interpreting issues and identifying solutions.
  • Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint), Adobe
  • Intermediate to advanced experience with using Microsoft Excel formulas, functions and pivot tables and VLOOKUP's. SharePoint experience a plus.

Preferred:
  • Knowledge of or experience with ticket-tracking collaboration software (such as ServiceNow, Jira or similar).
  • Understanding mortgage banking and securitization practices and/or data is a strong plus.
  • Ability to understand systems and become a subject matter expert of applications.
  • Experience with relational databases (e.g. SQL Server, including use of T-SQL) , including writing ad-hoc queries and building out custom reporting in SQL. Proven proficiency and comfort with coding in various languages (e.g. most commonly: SQL, and VBA. Knowledge of other programming languages is a plus.)

Key Competencies:
  • Application Support & Troubleshooting: Provides technical support, resolves application issues, and ensures the stability and performance of mortgage origination and acquisition systems.
  • Technical & Systems Expertise: Demonstrates strong understanding of mortgage technology platforms, databases, SQL, and business applications to support users and system functionality.
  • Analytical Problem Solving: Diagnoses complex technical issues, identifies root causes, and develops effective solutions that minimize business disruption.
  • Stakeholder Communication & Customer Support: Delivers responsive professional support while effectively communicating with both technical and non-technical users across the organization.
  • Organization & Prioritization: Successfully manages multiple applications, support requests, and competing priorities in a fast-paced environment.
  • Continuous Improvement & Documentation: Develops knowledge base documentation, supports business requirements, and identifies opportunities to improve application performance and user experience.

How This Role Demonstrates Our Values:
  • Integrity: Delivers reliable application support while maintaining data accuracy, system integrity, and adherence to established IT and business processes.
  • Collaboration: Works closely with Product Owners, business users, IT teams, vendors, and external partners to resolve issues and deliver effective technology solutions.
  • Excellence: Provides high-quality technical support, maintains application stability, and contributes to efficient mortgage operations.
  • Critical Curiosity: Continuously expands technical expertise, investigates system issues, and identifies opportunities to improve applications, processes, and user experience.

Benefits
  • Competitive compensation package, including base salary and performance-based bonus opportunities
  • 401(k) plan with 100% company match up to 4%
  • Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
  • Generous paid time off: 20 days PTO, company holidays, and sick time
  • Paid parental leave
  • Company-paid life insurance and disability coverage
  • Employee Assistance Program (EAP): mental health, financial, and wellness support
  • Professional development: tuition reimbursement and growth opportunities
  • Commuter and transit benefits

Successful applicants will exemplify strong ethics, integrity, respect for others, accountability for decisions and actions, and good citizenship.
Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions.
All job duties and responsibilities must be performed within the guidelines of the Verus Residential Mortgage Employee Handbook and established company policies and procedures. It is the responsibility of each employee to maintain confidentiality of the company, its clients and to follow applicable laws and regulations in the performance of duties.
Verus Mortgage Capital is an equal opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person's race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person's disability or medical condition.

Apply