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Fiber Customer Support Analyst Jobs in Minnesota

THOMSON REUTERS

Applications Support Analyst

Eagan, MN · On-site

Analyze customer and application issues, assess scope of impact, conduct basic root-cause analysis ... Experience with issue-tracking or support tools such as JIRA, Azure DevOps, Zendesk, GSI, or ...

Thomson Reuters

Applications Support Analyst

Eagan, MN · On-site

Analyze customer and application issues, assess scope of impact, conduct basic root-cause analysis ... Support projects of varying scope and complexity that require technical expertise; participate in ...

Dlapiper

Litigation Support Analyst

Minneapolis, MN · Hybrid

$46.15 - $73.38/hr

... customer satisfaction. Must have demonstrated proficiency in the entire litigation support process ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Van Meter

Sales Support Analyst

Cottage Grove, MN · On-site

$77K - $85K/yr

The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...

Van Meter Inc

Sales Support Analyst

Cottage Grove, MN · On-site

$77K - $85K/yr

The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...

Van Meter Inc.

Sales Support Analyst

Cottage Grove, MN · On-site

$77K - $85K/yr

The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...

Van Meter Inc.

Sales Support Analyst

Cottage Grove, MN · On-site

The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...

Sevita Health

Positive Support Analyst

Saint Cloud, MN · On-site

$57K/yr

... the company's Customer Service Standards. * Report any instance of alleged abuse or neglect ... Support and train staff in implementing Individual Support Plans (i.e.: behavior intervention plans ...

Sevita Health

Positive Support Analyst

Saint Paul, MN · On-site

$57K/yr

... the company's Customer Service Standards. * Report any instance of alleged abuse or neglect ... Support and train staff in implementing Individual Support Plans (i.e.: behavior intervention plans ...

TEKsystems

Desktop Support Analyst

Minneapolis, MN · On-site

$24.25 - $32.50/hr

Processing requests o Process new service requests from the analysis and definition of customer ... Desktop troubleshooting and support o Install, physically move, maintain and troubleshoot various ...

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All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Minnesota

Fiber Customer Support Analyst information

See Minnesota salary details

$12

$27

$39

How much do fiber customer support analyst jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for fiber customer support analyst in Minnesota is $27.35, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $38.85 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are popular job titles related to Fiber Customer Support Analyst jobs in Minnesota?

For Fiber Customer Support Analyst jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Fiber Customer Support Analyst jobs in Minnesota look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Minnesota are:

What cities in Minnesota are hiring for Fiber Customer Support Analyst jobs?

Cities in Minnesota with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you

Voice Services Customer Support Analyst

Minneapolis, MN • On-site

ITR Group
IT Services • 1 - 10 employees
Learn more about ITR Groupexternal

$33 - $46/hr

Other

Medical, Dental, Retirement

Posted 3 days ago

New

Job description


  • Hybrid onsite role: 4 days week downtown Minneapolis
  • Work Authorization requirements: US Citizen or GC holder
  • Duration: 1 year contract with extensions


As a Voice Services Business Analyst, you will join the Technology Services team, You will support enterprise voice and unified communications environment by providing business analysis, operational support, and administration of voice technologies. This position supports a comprehensive voice service solution for users.


Responsibilities

  • Contribute to the overall success of the Phone Services offering by providing a superior customer service experience and support throughout the onboarding process.
  • Collect and document business and technical requirements to set up voice services for offices.
  • Serve as a primary contact for customers onboarding to Voice Services and act as an escalation point for customer service issues when necessary.
  • Identify and drive opportunities to improve the overall end-to-end service experience through onboarding, training, support, and documentation.


Experience and Qualifications

  • Enjoy helping others and meeting customer expectations.
  • Ability to work effectively with a range of resources, both onshore and offshore.
  • Resourceful and committed to providing solutions to business needs.
  • Superior written and verbal communication skills.
  • Strong organizational skills with the ability to manage priorities and meet deadlines.
  • 2-5 years of experience preferred.


ITR Group offers a competitive compensation and benefits package, including medical, dental, and 401(k) for eligible employees. The W2 pay range for this type of role is approximately $33.00 - 46.00 per billable hour. This range is an estimate and not a guarantee of compensation. The final rate will be determined by factors such as experience, market trends, and specific job assignments. Discover more about how ITR Group connects top talent with leading client opportunities.


ITR Group is an Equal Opportunity Employer. We do not discriminate against applicants on the basis of their race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission.

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About ITR Group

Sourced by ZipRecruiter

At ITR Group, we relish the challenge of the ever evolving IT services industry and enjoy being the strategic edge that’s key to our clients’ success. At the same time, we want our consultants to know they have an advocate and a home base. As one of the region’s longest lasting IT consulting groups, these are all elements of our secret sauce, the Everyday Excellence that has helped us thrive.

Industry

It services

Company size

1 - 10 Employees

Headquarters location

Mendota Heights, MN, US

Year founded

1997

Social media

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