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Helpdesk Analyst Jobs in Minnesota (NOW HIRING)

Guida's Dairy

Business Analyst

Saint Paul, MN · On-site

Research emerging technologies or best practices that can help * Analyze and evaluate current business processes for areas of improvement; apply various techniques to business processes to create ...

Dairiconcepts, L.P.

Business Analyst

Saint Paul, MN · On-site

Research emerging technologies or best practices that can help * Analyze and evaluate current business processes for areas of improvement; apply various techniques to business processes to create ...

Robert Half

Help Desk/Desktop Support Analyst

Edina, MN · On-site

$22 - $24/hr

We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting ...

Tactile Medical

Data Analyst

New Brighton, MN · On-site

The Data Analyst will discover valuable information in large data sets and help Tactile Medical make smarter decisions to deliver better products and optimize operations. We are looking for a ...

The Dart Network

Financial Analyst

Eagan, MN · On-site

$80 - $100/hr

Dart Transit Group is seeking a curious, analytical, and forward-thinking Financial Strategy Analyst to help drive business performance through data-driven decision-making. The ideal candidate will ...

Tactile Medical

Data Analyst

New Brighton, MN · On-site

$61K - $86K/yr

The Data Analyst will discover valuable information in large data sets and help Tactile Medical make smarter decisions to deliver better products and optimize operations. We are looking for a ...

Vertical Insure

Data Analyst

Minneapolis, MN · On-site

$80 - $100/hr

You'll help us understand what's working, identify opportunities for growth, and build the ... Analyze customer, product, revenue, and operational data to identify trends and opportunities.

Vertical Insure

Data Analyst

Minneapolis, MN · On-site

$75K - $110K/yr

You'll help us understand what's working, identify opportunities for growth, and build the ... Analyze customer, product, revenue, and operational data to identify trends and opportunities.

Ports North

Business Analyst

Minneapolis, MN · On-site

$80 - $100/hr

Manage and maintain Jira stories, helping move prioritized work through development, testing, and release. * Gather, analyze, and document business and functional requirements for BPM initiatives.

New

beBright

Financial Analyst II

Minnetonka, MN · On-site

This cross-functional role builds the analysis and reporting that help leaders make data-driven decisions related to financial performance, organizational growth, operational efficiency, and emerging ...

BeBright

Financial Analyst II

Minnetonka, MN · On-site

This cross-functional role builds the analysis and reporting that help leaders make data-driven decisions related to financial performance, organizational growth, operational efficiency, and emerging ...

beBright

Financial Analyst II

Minnetonka, MN

This cross-functional role builds the analysis and reporting that help leaders make data-driven decisions related to financial performance, organizational growth, operational efficiency, and emerging ...

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All JobsHelpdesk Analyst JobsHelpdesk Analyst Jobs in Minnesota

Helpdesk Analyst information

See Minnesota salary details

$14

$23

$35

How much do helpdesk analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for helpdesk analyst in Minnesota is $23.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.35 per hour, depending on experience, location, and employer.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Minnesota?

For Helpdesk Analyst jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Helpdesk Analyst jobs in Minnesota look for?

The top searched job categories for Helpdesk Analyst jobs in Minnesota are:

What are popular job titles related to Helpdesk Analyst jobs in MN?

For Helpdesk Analyst jobs in MN, the most frequently searched job titles are:

Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in Minnesota as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, 6% Contract, and 1% Nights. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $49,074 per year, or $23.6 per hour.

Business Analyst

DAIRY FARMERS OF AMERICA

Saint Paul, MN • On-site

Full-time

Re-posted 24 days ago

Dairy Farmers Of America rating

7.2

Company rating: 7.2 out of 10

Based on 169 frontline employees who took The Breakroom Quiz

28th of 66 rated farming

Job description

General Purpose:

Review business operations and business metrics, assess evolving business ideas, liaise between groups and departments, and communicate recommendations for improving business operations. Assist the business with solving problems, setting new objectives or goals, and achieving desired results with objectives or goals. Lead small to moderately complex assignments and/or projects. Business analysts may be expected to have some knowledge about IT and key business software that can make processes or operational activity more efficient.

Job Duties and Responsibilities:

  • Analyze business processes, operational data, KPIs, and financial metircs to identify opportunities for process improvement and business efficiency.
  • Interview employees and observe the problem or process in action
  • Gather, review, and analyze business and industry data, including KPIs, financial reports and other key metrics using data analytics tools to help understand the situation
  • Research emerging technologies or best practices that can help
  • Analyze and evaluate current business processes for areas of improvement; apply various techniques to business processes to create more efficiency, come up with solutions that work, and obtain desired results (SWOT analysis, mind mapping, PESTLE analysis, brainstorming)
  • Administer, support, and continuously improve the Sage X3 ERP system across Manufacturing, Distribution, Finance, Inventory, Reporting, and EDI.
  • Analyze cost benefits
  • Assess options for process improvement, including business process modeling
  • Present ideas and findings to manager and/or key stakeholders
  • Lead moderately complex assignments/projects, develop projects, and monitor project performance
  • Develop and maintain documentation regarding various projects, processes and operations
  • Train employees and stakeholders on new practices or procedures
  • Recommend and coordinate the implementation of new systems, procedures, or changes
  • Develop and maintain SQL queries, views, stored procedures, Crystal Reports, and other reporting solutions to support business decision-making.
  • Identify and communicate with key stakeholders. Liaise between various business departments and groups. Collaborate with users, cross-functional teams, and stakeholders
  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.Other duties may be assigned as required

Education and Experience:

  • Undergraduate degree in business administration, finance, information technology, or related field
  • 4 to 8 years work experience, including experience testing and mapping various business processes and protocols
  • Certification and/or license - may be required during course of employment

Knowledge, Skills, and Abilities:

  • Solid knowledge of the supported industry and industry technology systems to gather data and problem solve
  • Skill in analytical thinking and problem solving
  • Able to deliver a clear yet compelling and realistic business case
  • Able to anticipate and recommend needed changes
  • Able to communicate clearly and effectively, both verbally and in writing
  • Able to communicate and translate complex technical topics into easy-to-understand concepts
  • Able to influence stakeholders to support proposed improvements and operational decisions
  • Able to conduct research into issues or situations
  • Able to devise creative solutions to problems (resourcefulness)
  • Able to manage multiple projects and participate in cross-functional environments
  • Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans

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