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How much do product support analyst jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for product support analyst in the United States is $38.09, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $48.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Product Support Analyst, and why are they important?

To thrive as a Product Support Analyst, you need strong analytical skills, a solid understanding of the product or technology, and typically a degree in information technology, computer science, or a related field. Familiarity with ticketing systems like Zendesk or Jira, as well as troubleshooting tools and CRM platforms, is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and collaborating with internal teams. These skills ensure timely issue resolution, customer satisfaction, and overall product improvement.

Are product analysts in demand?

Product Support Analysts are in demand as companies increasingly rely on data-driven decision-making and customer support. The role often requires skills in data analysis, communication, and familiarity with tools like CRM and ticketing systems, making it a stable career choice with growth opportunities.

What does a product support analyst do?

A product support analyst provides technical assistance and troubleshooting for software or hardware products, helping customers resolve issues and ensuring product functionality. They often use diagnostic tools, document support cases, and communicate solutions effectively, typically working in customer service or technical support environments. Strong communication skills and knowledge of the product are essential for success in this role.

What is the difference between Product Support Analyst vs Customer Support Specialist?

AspectProduct Support AnalystCustomer Support Specialist
Required CredentialsTypically requires a technical degree or certifications in IT or related fieldsUsually requires a high school diploma or equivalent; some roles prefer customer service certifications
Work EnvironmentPrimarily technical, involving troubleshooting and analyzing product issuesCustomer-facing, focusing on resolving user inquiries and complaints
Employer & Industry UsageCommon in tech, software, and hardware companiesWidespread across retail, telecom, and service industries
Search & Comparison IntentOften compared for technical support roles in product managementCompared for customer service roles in support centers

The Product Support Analyst focuses on technical troubleshooting, analyzing product issues, and working closely with development teams. In contrast, the Customer Support Specialist handles direct customer interactions, resolving inquiries and complaints. While both roles support users, the Product Support Analyst is more technical, whereas the Customer Support Specialist emphasizes customer communication skills.

What skills do you need to be a production support analyst?

A production support analyst needs strong technical skills in troubleshooting, system monitoring, and understanding of IT infrastructure. Knowledge of scripting, databases, and ticketing tools is essential, along with good communication skills to coordinate with teams and users. Certifications like ITIL can also be beneficial for managing support processes.

What are some common challenges faced by Product Support Analysts, and how can they be effectively managed?

Product Support Analysts often encounter challenges such as managing high volumes of support tickets, resolving complex technical issues, and communicating effectively with both customers and internal teams. To successfully handle these challenges, analysts benefit from strong problem-solving skills, patience, and a collaborative mindset. Building product knowledge, leveraging support tools, and maintaining clear documentation also help streamline the support process and ensure timely, accurate solutions for users.

How much does a support analyst make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.
More about Product Support Analyst jobs
What cities are hiring for Product Support Analyst jobs? Cities with the most Product Support Analyst job openings:
Who are the top companies hiring for Product Support Analyst jobs? The top employers for Product Support Analyst jobs are:
What states have the most Product Support Analyst jobs? States with the most job openings for Product Support Analyst jobs include:
Infographic showing various Product Support Analyst job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 5% Part Time, and 21% Contract. Highlights an 63% In-person, 5% Hybrid, and 32% Remote job distribution, with an average salary of $79,234 per year, or $38.1 per hour.
Senior Product Support Analyst

Senior Product Support Analyst

BOOZ, ALLEN & HAMILTON, INC.

Washington, DC • Hybrid

$69K - $158K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 28 days ago


Booz Allen Hamilton rating

8.8

Company rating: 8.8 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

9th of 57 rated business consultants


Job description

Senior Product Support Analyst
The Opportunity:
As a Senior Product Support Analyst, you know the importance of delivering strategic, data-driven logistics solutions that enable product success and long-term sustainability. On our team, you'll play a pivotal role in lifecycle logistics to support critical national defense missions. In this role, you'll play a key part in furthering the national security requirements of cutting edge remote and autonomous systems You'll use your knowledge of integrated product support to assist Product Support Managers and Logistics Leaders to develop and implement Product Support Strategies, Life Cycle Sustainment Plans, and execution of all Integrated Product Support elements in support of mission objectives.
Your contributions will directly impact the ability of the client to accelerate the development, acqui sit ion, and fielding of unmanned technologies. The client strives to move away from legacy, slow, multi-year acqui sit ion cycles toward a modern, modular, and fast-paced "rapid prototyping" model. This is your opportunity to be part of a high-impact team, driving innovation where technology meets mission outcomes.
Work with us as we accelerate outcomes for the nation through technology.
Join us. The world can't wait.
What You'll Do:
  • Provide logistics support to a Middle Tier Acquisition, ACAT Acquisition, or Sustainment Program Office contributing to the planning, coordination, and execution of program logistics and sustainment activities across the acqui sit ion lifecycle.
  • Support the development and maintenance of logistics documentation and deliverables.
  • Assist with planning and coordination of logistics activities to support program acqui sit ion and sustainment objectives.
  • E nga ge with stakeholders and build relationships with program acqui sit ion, logistics, and field activity teams to facilitate decisions and effectiveness.
  • Support Navy budget program review processes including Baseline Assessment Memorandum ( BAM ) and Program Objective Memorandum ( POM ).
  • E nga ge with stakeholders across program acqui sit ion, logistics, engineering, and field activity teams to facilitate coordination and support program execution.
  • Develop presentations, facilitate brief updates, provide meeting support, and track action items in support of program leadership.
  • Collect, organize, and analyze logistics and program data to support planning, reporting, and risk identification.
  • Manage and prioritize multiple tasks while working independently and collaboratively in a fast-paced program environment.
  • Develop presentations, facilitate brief updates, provide meeting support, and track action items.

Join us. The world can't wait.
You Have:
  • 4+ years of experience supporting Navy logistics, acqui sit ion, or program management activities
  • Experience supporting DoD Program Management Offices
  • Experience supporting program documentation, briefings, and meeting coordination
  • Experience with using Micro sof t Office 365 Suite, including Word, Excel, PowerPoint, Teams, and SharePoint
  • A bility to take initiative, manage competing priorities, and operate with minimal supervision
  • Ability to pay strict attention to detail
  • Top Secret clearance
  • Bachelor's degree

Nice If You Have:
  • Experience supporting a NAVSEA Warfare Center or working at an Original Equipment Manufacturer (OEM) for Naval Weapons Systems
  • Experience in a Middle Tier of Acquisition (MTA) Program Office
  • Experience supporting Integrated Product Support ( IPS ) or lifecycle sustainment planning activities for Navy acqui sit ion programs
  • Experience with Navy supply chain, provisioning process, or Navy funding processes, including OPN-8 funding and Baseline Assessment Memorandum ( BAM ) processes
  • Experience developing logistics deliverables, such as Interim Supply Support Plans ( ISSPs ) and sustainment documentation
  • Experience coordinating with cross-functional teams, including engineering, acqui sit ion, logistics, and fleet stakeholders
  • Knowledge of Department of Defense acqui sit ion lifecycle processes, including DoD 5000 series and sustainment planning
  • Possession of strong analytical, research, organizational, and problem-solving skills
  • Master's degree
  • Lifecycle Logistics (LCL) or Program Management (PM) DAWIA Foundational Certification

Clearance :
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914