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Product Support Analyst Jobs (NOW HIRING)

McKesson

Sr. Product Support Analyst

Irving, TX

$28 - $30/hr

The Product Support Analyst will provide essential service to our internal and external clients regarding our web-based 340B software. Compensation * Target compensation for this role is $28.00 - $30 ...

InComm Payments

Product Support Analyst I

Sandy, UT · On-site

We are continuously expanding our support activities with new products, and we work in a multi ... Ability to analyze and solve problems. * Multi-task in a fast-paced and changing environment.

mthree

Production Support Analyst

Manhattan, NY · On-site

Job Summary : mthree is seeking a Production Support Analyst to join their Front Office facing Prime Brokerage, Funding, Equity Finance and Securities Lending Trading and Risk group at a major ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Mthreerecruitingportal is a major investment bank seeking a Production Support Analyst to join their Front Office team. The role involves providing 1st and 2nd line support for Equity Fund ...

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Product Support Analyst information

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How much do product support analyst jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for product support analyst in the United States is $38.09, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $48.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Product Support Analyst, and why are they important?

To thrive as a Product Support Analyst, you need strong analytical skills, a solid understanding of the product or technology, and typically a degree in information technology, computer science, or a related field. Familiarity with ticketing systems like Zendesk or Jira, as well as troubleshooting tools and CRM platforms, is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and collaborating with internal teams. These skills ensure timely issue resolution, customer satisfaction, and overall product improvement.

What does a product support analyst do?

A product support analyst provides technical assistance and troubleshooting for products or software, helping customers resolve issues and ensuring proper functionality. They often use diagnostic tools, document problems, and communicate solutions to users, requiring strong communication skills and technical knowledge. The role may involve working with cross-functional teams and maintaining support documentation.

What is a product analyst's salary?

The average salary for a product analyst typically ranges from $60,000 to $90,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as bonuses and professional development opportunities.

What is the difference between Product Support Analyst vs Customer Support Specialist?

AspectProduct Support AnalystCustomer Support Specialist
Required CredentialsTypically requires a technical degree or certifications in IT or related fieldsUsually requires a high school diploma or equivalent; some roles prefer customer service certifications
Work EnvironmentPrimarily technical, involving troubleshooting and analyzing product issuesCustomer-facing, focusing on resolving user inquiries and complaints
Employer & Industry UsageCommon in tech, software, and hardware companiesWidespread across retail, telecom, and service industries
Search & Comparison IntentOften compared for technical support roles in product managementCompared for customer service roles in support centers

The Product Support Analyst focuses on technical troubleshooting, analyzing product issues, and working closely with development teams. In contrast, the Customer Support Specialist handles direct customer interactions, resolving inquiries and complaints. While both roles support users, the Product Support Analyst is more technical, whereas the Customer Support Specialist emphasizes customer communication skills.

What jobs in the US pay 300,000 a year?

For a Product Support Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or leadership roles within large organizations. High salaries in this field may be achieved through managerial positions, consulting, or working in industries with high compensation standards, such as technology or finance. Most roles at this level also demand advanced certifications and extensive industry expertise.

What are some common challenges faced by Product Support Analysts, and how can they be effectively managed?

Product Support Analysts often encounter challenges such as managing high volumes of support tickets, resolving complex technical issues, and communicating effectively with both customers and internal teams. To successfully handle these challenges, analysts benefit from strong problem-solving skills, patience, and a collaborative mindset. Building product knowledge, leveraging support tools, and maintaining clear documentation also help streamline the support process and ensure timely, accurate solutions for users.

What tech jobs pay $400,000 a year?

Product Support Analysts typically do not earn $400,000 annually; such high salaries are more common in executive roles like Chief Technology Officers or specialized positions such as senior software engineers, data scientists, or cloud architects with extensive experience and advanced skills. Achieving this level often requires a combination of expertise, certifications, leadership responsibilities, and working in high-demand industries or companies. Compensation at this level may also include bonuses, stock options, or profit sharing.
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What are popular job titles related to Product Support Analyst jobs? For Product Support Analyst jobs, the most frequently searched job titles are:
Product Support Analyst jobs near you
Infographic showing various Product Support Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $79,234 per year, or $38.1 per hour.
Product Support Analyst (Messaging)

Product Support Analyst (Messaging)

Bandwidth

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 24 days ago

Job description

Who We Are:
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
What We Are Looking For:
A Product Support Analyst (Messaging) will be the first point of contact for customers experiencing technical issues with SMS/MMS services, focusing on basic troubleshooting and query resolution. The role includes assisting in monitoring message deliverability and managing the initial stages of NNID provisioning. You will collaborate closely with senior team members, escalating complex issues and contributing to the overall efficiency of our technical support services.
What You'll Do:
  • Technical Support for SMPP/MM4 Connections: Troubleshoot and resolve issues related to SMPP and MM4 connections, including diagnosing connectivity and protocol issues.
  • Message Deliverability Oversight: Monitor and optimize the deliverability of SMS/MMS messages, addressing delays or failures in message transmission.
  • Provisioning of NNIDs: Manage the provisioning and configuration of NetNumber IDs (NNIDs) necessary for messaging services.
  • Customer Support: Provide direct support to customers experiencing difficulties, offering solutions via phone, email, or ticking system.
  • Documentation and Reporting: Maintain records of technical issues and resolutions; prepare reports on service performance and issues.
  • Collaboration with Development Teams: Work with software developers to communicate customer feedback and assist in new features or fixes.
  • Learning and Development: Participate in training sessions to improve technical skills.
  • Incident Management: Handle incident detection, reporting, and resolution, coordinating with various teams for comprehensive solutions.
  • Feedback Collection: Gather customer feedback to improve products and services.

What You Need:
  • Education:
    • Bachelor's degree (or higher)
    • Preferred fields of study include Telecommunications, Business, Information Technology, Computer Science, or a related field.
  • Experience:
    • 2+ years experience in software/telecom support roles
  • Knowledge:
    • Telecom Operations: Basic Understanding of SMS/MMS Technologies: Familiarity with the fundamentals of SMS and MMS, including common issues and standard industry practices.
    • Customer Service Skills: Knowledge of customer support principles and techniques, focusing on effective communication and problem-solving.
    • Introductory Technical Skills: Basic knowledge of SMPP, API, and MM4 protocols, with an ability to follow established procedures for troubleshooting and support.
  • Skills:
    • Analytical Thinking: Strong ability to analyze complex data, understand, and make data-driven decisions.
    • Multi-Tasking: Excellent capability to manage and prioritize multiple cases and tasks effectively in a dynamic environment.
    • Problem-solving: Skilled in identifying issues, developing solutions, and implementing effective case resolution.
    • Communication and Relationship Building: Effective verbal and written communication skills, with the ability to build and maintain relationships with carriers and internal stakeholders.

The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...
  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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