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Product Support Analyst Jobs in Texas (NOW HIRING)

McKesson

Sr. Product Support Analyst

Irving, TX

$28 - $30/hr

The Product Support Analyst will provide essential service to our internal and external clients regarding our web-based 340B software. Compensation * Target compensation for this role is $28.00 - $30 ...

McKesson

Sr. Product Support Analyst

Irving, TX

$28 - $30/hr

The Product Support Analyst will provide essential service to our internal and external clients regarding our web-based 340B software. Compensation * Target compensation for this role is $28.00 - $30 ...

Etech

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Product Support Analyst - Websites & Inventory Systems

San Antonio, TX · On-site

$16 - $18/hr

As a Product Support Analyst, you will help dealerships maximize the performance of their websites, inventory systems, lead generation tools, and digital solutions. This role combines technical ...

Sageworks

Support Analyst

Austin, TX · On-site +1

The Product Support Analyst will be an asset to the brand and must represent the company in a professional and courteous manner. This person will report to the Manager, Support. This position will be ...

SmartIPlace

ETRM Support Analyst

Houston, TX · On-site

ETRM Support Analyst Location: Houston, TX, 77001 Job Overview The Trade Floor ETRM Support Analyst ... Configure and maintain TPXL pricing setups, contracts, counterparties, books, portfolios, products ...

BravoTech

Application Support Analyst

Irving, TX · On-site

Application Support Analyst Location: Hybrid About the Role We are seeking an experienced ... Monitor production systems and resolve application issues while meeting established SLAs.

Permian Resources

Peloton Support Analyst

Midland, TX · On-site

This role provides production support and continuous improvement for Peloton applications across ... issue triage, root cause analysis, resolution, and user communication) * Troubleshoot and ...

Apex Systems

ETRM Support Analyst

Houston, TX · On-site

Job#: 3045630 ETRM Support Analyst Location: Houston, Texas (Onsite) Schedule: 9/80 Contract: 12 ... Configure and maintain TPXL pricing setups, contracts, counterparties, books, portfolios, products ...

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All JobsProduct Support Analyst JobsProduct Support Analyst Jobs in Texas

Product Support Analyst information

See Texas salary details

$13

$35

$62

How much do product support analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for product support analyst in Texas is $35.49, according to ZipRecruiter salary data. Most workers in this role earn between $26.88 and $45.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support analyst?

To thrive as a Product Support Analyst, you need strong analytical skills, a solid understanding of the product or technology, and typically a degree in information technology, computer science, or a related field. Familiarity with ticketing systems like Zendesk or Jira, as well as troubleshooting tools and CRM platforms, is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and collaborating with internal teams. These skills ensure timely issue resolution, customer satisfaction, and overall product improvement.

What are some common challenges faced by product support analysts, and how can they be effectively managed?

Product Support Analysts often encounter challenges such as managing high volumes of support tickets, resolving complex technical issues, and communicating effectively with both customers and internal teams. To successfully handle these challenges, analysts benefit from strong problem-solving skills, patience, and a collaborative mindset. Building product knowledge, leveraging support tools, and maintaining clear documentation also help streamline the support process and ensure timely, accurate solutions for users.

What is the difference between Product Support Analyst vs Customer Support Specialist?

AspectProduct Support AnalystCustomer Support Specialist
Required CredentialsTypically requires a technical degree or certifications in IT or related fieldsUsually requires a high school diploma or equivalent; some roles prefer customer service certifications
Work EnvironmentPrimarily technical, involving troubleshooting and analyzing product issuesCustomer-facing, focusing on resolving user inquiries and complaints
Employer & Industry UsageCommon in tech, software, and hardware companiesWidespread across retail, telecom, and service industries
Search & Comparison IntentOften compared for technical support roles in product managementCompared for customer service roles in support centers

The Product Support Analyst focuses on technical troubleshooting, analyzing product issues, and working closely with development teams. In contrast, the Customer Support Specialist handles direct customer interactions, resolving inquiries and complaints. While both roles support users, the Product Support Analyst is more technical, whereas the Customer Support Specialist emphasizes customer communication skills.

Is production support a stressful job?

Product Support Analysts often work in fast-paced environments where resolving technical issues quickly is essential, which can lead to stress, especially during high-priority incidents or system outages. The role requires strong problem-solving skills, attention to detail, and the ability to manage multiple tasks under pressure, but workload and stress levels vary depending on the organization and support structure.

What does a product support analyst do?

A product support analyst provides technical assistance and troubleshooting for products or software, helping customers resolve issues and ensuring proper functionality. They often use diagnostic tools, document problems, and communicate solutions to users or internal teams. Strong communication skills and knowledge of the product are essential for effective support.

What are popular job titles related to Product Support Analyst jobs in Texas?

For Product Support Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Product Support Analyst jobs in Texas look for?

The top searched job categories for Product Support Analyst jobs in Texas are:

What cities in Texas are hiring for Product Support Analyst jobs?

Cities in Texas with the most Product Support Analyst job openings:

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Product Support Analyst jobs near you
Infographic showing various Product Support Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,819 per year, or $35.5 per hour.

Product Support Analyst

Texas State Library and Archives Commision

Austin, TX • On-site

Full-time

Re-posted 2 hours ago

Job description

Testing Methodologies and Tools: Proficiency in UAT processes, test plan creation, and familiarity with QA tools.
Experience with system architectures, databases, and scripting languages to facilitate effective testing and troubles.
Exceptional working knowledge of testing tools/softwares (i.e. SQL, JIRA, Swagger, Postman, TOAD, etc).
Knowledge of industry-specific domains:(i.e. Education, Data Standards, Texas Education Requirements, TEA, etc).
Analytical Thinking: Strong problem-solving skills to identify, analyze, and resolve defects during testing/prod review.
The ability to meticulously examine test results, document findings, and ensure adherence to quality standards.
Excellent communication skills to effectively work with cross-functional team.
Prior experience in handling escalated support tickets or working in high-level technical support roles.
Detail-oriented with a focus on quality standards.
Technical knowledge of system architectures and scripting.
Experience in automated testing frameworks.

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