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Product Support Analyst Jobs in Ohio (NOW HIRING)

VPL, Inc

Product Support Analyst

Westerville, OH · On-site

VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your opportunity to shine, providing top-notch support on freight management and specialty pharmacy ...

VPL, Inc

Product Support Analyst

Westerville, OH · On-site

VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your opportunity to shine, providing top-notch support on freight management and specialty pharmacy ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

... productivity and profitability through innovations in business and technology. Industry and ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...

Acumen Solutions

Support Analyst

Cleveland, OH

... productivity and profitability through innovations in business and technology. Industry and ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

Harris

(Remote) Support Analyst

New Hampshire, OH · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

Worldpay

System Support Analyst I

Cincinnati, OH · Hybrid

Provides 24 x 7 on-call support for all assigned production-related systems. * Develops and ... May conduct code-level software analyses to identify root cause of bugs and/or system modifications ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities ... Your expertise will keep users productive, systems reliable, and support operations running ...

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All JobsProduct Support Analyst JobsProduct Support Analyst Jobs in Ohio

Product Support Analyst information

See Ohio salary details

$13

$36

$64

How much do product support analyst jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for product support analyst in Ohio is $36.22, according to ZipRecruiter salary data. Most workers in this role earn between $27.40 and $46.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support analyst?

To thrive as a Product Support Analyst, you need strong analytical skills, a solid understanding of the product or technology, and typically a degree in information technology, computer science, or a related field. Familiarity with ticketing systems like Zendesk or Jira, as well as troubleshooting tools and CRM platforms, is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and collaborating with internal teams. These skills ensure timely issue resolution, customer satisfaction, and overall product improvement.

What are some common challenges faced by product support analysts, and how can they be effectively managed?

Product Support Analysts often encounter challenges such as managing high volumes of support tickets, resolving complex technical issues, and communicating effectively with both customers and internal teams. To successfully handle these challenges, analysts benefit from strong problem-solving skills, patience, and a collaborative mindset. Building product knowledge, leveraging support tools, and maintaining clear documentation also help streamline the support process and ensure timely, accurate solutions for users.

What is the difference between Product Support Analyst vs Customer Support Specialist?

AspectProduct Support AnalystCustomer Support Specialist
Required CredentialsTypically requires a technical degree or certifications in IT or related fieldsUsually requires a high school diploma or equivalent; some roles prefer customer service certifications
Work EnvironmentPrimarily technical, involving troubleshooting and analyzing product issuesCustomer-facing, focusing on resolving user inquiries and complaints
Employer & Industry UsageCommon in tech, software, and hardware companiesWidespread across retail, telecom, and service industries
Search & Comparison IntentOften compared for technical support roles in product managementCompared for customer service roles in support centers

The Product Support Analyst focuses on technical troubleshooting, analyzing product issues, and working closely with development teams. In contrast, the Customer Support Specialist handles direct customer interactions, resolving inquiries and complaints. While both roles support users, the Product Support Analyst is more technical, whereas the Customer Support Specialist emphasizes customer communication skills.

Is production support a stressful job?

Product Support Analysts often work in fast-paced environments where resolving technical issues quickly is essential, which can lead to stress, especially during high-priority incidents or system outages. The role requires strong problem-solving skills, attention to detail, and the ability to manage multiple tasks under pressure, but workload and stress levels vary depending on the organization and support structure.

What does a product support analyst do?

A product support analyst provides technical assistance and troubleshooting for products or software, helping customers resolve issues and ensuring proper functionality. They often use diagnostic tools, document problems, and communicate solutions to users or internal teams. Strong communication skills and knowledge of the product are essential for effective support.

What are popular job titles related to Product Support Analyst jobs in Ohio?

For Product Support Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Product Support Analyst jobs in Ohio look for?

The top searched job categories for Product Support Analyst jobs in Ohio are:

What are popular job titles related to Product Support Analyst jobs in OH?

For Product Support Analyst jobs in OH, the most frequently searched job titles are:

Product Support Analyst jobs near you
Infographic showing various Product Support Analyst job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $75,328 per year, or $36.2 per hour.

Product Support Analyst

Westerville, OH • On-site

VPL, Inc
Couriers and Messengers Services • 51 - 200 employees
Learn more about VPL, Incexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description


Who We Are
VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping, tracking, and analytics, VPL helps pharmacies and supply chain teams improve operational efficiency, gain visibility into performance, and make smarter logistics decisions.


Who We're Looking For

Ready to launch your career and be the face of exceptional customer care? VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your opportunity to shine, providing top-notch support on freight management and specialty pharmacy topics-all while learning and growing in a dynamic, supportive environment. If you have a positive attitude that inspires customers and teammates alike, a passion for learning and growing (we'll cheer you on every step of the way), and comfort with technology and SaaS solutions this is the role for you! This position is open to candidates located in the United States, except for California, Washington, Oregon, New York, and Colorado.

What You'll Do

  • Communicate Technical Solutions:Clearly articulate technology and product usage to business and technical users to drive understanding and adoption.
  • Solve Complex Problems:Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers.
  • Drive Customer Success:Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions.
  • Manage Multiple Priorities:Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail.
  • Communicate Effectively:Use excellent written and verbal communication skills to engage with internal teams and customers.
  • Understand Business Processes:Utilize your knowledge of our business processes, to guide customers effectively.


What You'll Bring

  • Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support
  • 1+ years' experience in a customer-focused environment desired
  • Proven expertise in customer service
  • Experience using a Customer Relationship Management (CRM)system
  • Enthusiastic attitude and an engaging businesslike approach
  • Excellent oral and written communications skills
  • Experience with Microsoft Officerequired
  • Creative problem solver
  • Demonstrated ability to research to resolve customerinquiries
  • Ability to interact effectively with internal and external partners


Benefits & Perks


  • Time Off:Unlimited Time Off (UTO) policy for full time employees.
  • Holidays:10 company-paid holidays and 3 floating holidays each full calendar year.
  • Freein office Snacks and Drinks.
  • Health Coverage:Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
  • Wellness Support:Medical plan-aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
  • Employee Assistance Program (EAP):Confidential support and resources for mental health, financial guidance, and life challenges.
  • Retirement Savings:401(k) plan with a 50% employer match up to 6%, fully vested on day one.
  • Life Insurance:Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
  • Additional Voluntary Benefits:Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
  • Family Support:Paid Parental Leave program.

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