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Help Desk Data Analyst Jobs in Ohio (NOW HIRING)

Integra Connect Careers

Help Desk Analyst

Fairlawn, OH · Hybrid

$19.50 - $26.75/hr

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving ...

Integra Connect LLC

Help Desk Analyst

OH · On-site

$50K - $65K/yr

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving ...

ComResource

Help Desk Analyst

Columbus, OH

$19.75 - $27/hr

ComResource is looking for a Help Desk Analyst. Responsibilities: * Provide support for computer applications, hardware, printers, and phone and voicemail systems. * Research and respond to user ...

DwyerOmega

Help Desk Analyst

Westerville, OH · On-site

$22 - $29/hr

We are in search of a Help Desk Analyst to ensure that end-user computer hardware, software, and applications are functional and well-maintained. This role is responsible for process management of ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running ...

Pursuit Aerospace

Help Desk Analyst

Euclid, OH · On-site

$20 - $27.50/hr

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Atash Enterprises, LLC

Help Desk Analyst 2

Columbus, OH · On-site

$19.25 - $26.25/hr

Help Desk Analyst 2 Worksite Address: London Ohio Position Description: Job will be in person working in London, Ohio. equipment supplied ODRC expects a video support specialist extremely well ...

New

IDEALFORCE LLC

Help Desk Analyst 3/HDA3 (37950)

Columbus, OH

$19.75 - $27/hr

... Help Desk Analyst 3/HDA3 to join our customer in Columbus, OH. This is an ONSITE position and ... data communications/telecommunications systems equipment, & provide network support for both large ...

blueStone

PC Technician/Help Desk

Lordstown, OH

$17.25 - $23.50/hr

Company Description Our client, a large Automaker located in Lordstown OH, is seeking a PC Technician/Help Desk Analyst. The PC Technician/ Help Desk Analyst will provide PC Support and ...

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension Contract Position Summary • FCDC is seeking a Help Desk Contractor to join our team. • The ...

GPI Enterprises Inc.

Be Seen First

Help Desk Analyst

London, OH · On-site

$19.50 - $26.50/hr

... analytical and troubleshooting support for video endpoints and fiber networks • Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences • Prefer experience ...

New

GPI Enterprises Inc.

Be Seen First

Help Desk Analyst

London, OH · On-site

$19.50 - $26.50/hr

... analytical and troubleshooting support for video endpoints and fiber networks • Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences • Prefer experience ...

New

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Help Desk Data Analyst information

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Ohio? For Help Desk Data Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Ohio look for? The top searched job categories for Help Desk Data Analyst jobs in Ohio are:
What cities in Ohio are hiring for Help Desk Data Analyst jobs? Cities in Ohio with the most Help Desk Data Analyst job openings:
Help Desk Data Analyst jobs near you

Helpdesk Data Analyst

The Copper River Family of Companies

Beavercreek, OH • On-site

$19 - $26/hr

Other

Posted 10 days ago

Job description

TACG is seeking a motivated and detail-oriented Helpdesk Data Analyst to provide user access management and data analysis support for a Department of Defense logistics information system in Beavercreek, Ohio. This hybrid role is responsible for processing system access requests, troubleshooting user access issues, tracking service requests, maintaining performance metrics, and providing analytical support to internal stakeholders.

The ideal candidate possesses strong analytical skills, exceptional customer service, and experience supporting logistics or information systems within a Department of Defense or U.S. Air Force environment.

This position requires U.S. Citizenship for consideration.

Responsibilities (include but are not limited to):

  • Process new user access requests in accordance with established procedures while meeting Service Level Agreements (SLAs) and performance metrics.
  • Review, validate, and submit completed system access packages for security approval.
  • Troubleshoot and resolve issues related to user account access requests.
  • Track and maintain user access requests using internal tracking systems.
  • Respond to customer inquiries regarding system access, account status, and support requests.
  • Analyze data to identify trends, improve processes, and support operational decision-making.
  • Prepare reports, briefings, and documentation for management and stakeholders.
  • Monitor workflow performance and recommend process improvements.
  • Collaborate with security personnel and cross-functional teams to resolve user access issues.
  • Ensure compliance with organizational policies, security requirements, and customer service standards.
  • Support additional help desk and data analysis functions as assigned.

Essential Job Qualifications and Requirements:

  • Security Clearance
    • Ability to obtain and maintain a Secret Security Clearance
  • Education and Certifications:
    • Associate's or Bachelor's degree in Business, Statistics, Information Systems, Computer Science, or a related discipline; or five (5) years of equivalent experience
  • Required Experience and Skills:
    • Minimum three (3) years of experience supporting U.S. Air Force or Department of Defense logistics, maintenance, or supply operations
    • Strong analytical and problem-solving skills
    • Excellent written and verbal communication abilities
    • Experience working with Microsoft Office Suite, including Excel
    • Ability to manage multiple priorities while maintaining exceptional attention to detail
  • Preferred Qualifications
    • Experience supporting Enterprise Logistics Management System (ELMS) or similar logistics applications
    • Previous experience supporting help desk operations or user account administration
    • Experience preparing metrics, reports, and executive briefings
    • Knowledge of Service Level Agreements (SLAs) and performance reporting
    • Familiarity with Air Force logistics business processes
  • Knowledge, Skills & Abilities
    • Strong customer service orientation
    • Excellent organizational and time management skills
    • Ability to troubleshoot technical and procedural issues
    • Strong data management and reporting capabilities
    • Ability to analyze information and identify process improvements
    • Effective interpersonal communication skills
    • Ability to work independently and within a collaborative team environment
    • High degree of professionalism and integrity when handling sensitive information
  • Physical Requirements
    • Prolonged periods of sitting while working at a computer
    • Frequent use of computers, keyboards, and office equipment
    • Ability to communicate effectively in person, by telephone, and through electronic communications
    • Ability to occasionally lift up to 20 pounds

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