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Help Desk Data Analyst Jobs in Ohio (NOW HIRING)

Help Desk Analyst 2

Franklin, OH ยท On-site

$19 - $25.75/hr

* Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business ...

Help Desk Technician

Dayton, OH ยท On-site

$19 - $25.50/hr

Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial customers with ... The Help Desk Technician will provide support services in a crucial role in maintaining and ...

New

Help Desk Analyst 2/HDA2 (39574)

Columbus, OH ยท On-site

$19.75 - $27/hr

There may be travel required within the City of Columbus. -Responds to technology service desk ... analysis, or closely related field and two (2) years of experience providing technical hardware ...

... a friendly, helpful way, including reaching out to them for resolution, building trust, and ... acquire data Ability to multi-task Ability to focus on objectives while being detail-oriented ...

Help Desk Technician (Tier 1)

Toledo, OH ยท On-site

$20 - $23/hr

As a technology company, we're very data driven. Help Desk Technicians will be measured on: * Primary (Direct Ownership) * % First Touch Ticket Resolution * % Tickets w/ KB Used * Total Tickets ...

Help Desk Technician (Tier 1)

Toledo, OH ยท On-site

$20 - $23/hr

As a technology company, we're very data driven. Help Desk Technicians will be measured on: * Primary (Direct Ownership) * % First Touch Ticket Resolution * % Tickets w/ KB Used * Total Tickets ...

Help Desk Technician (Tier 1)

Toledo, OH ยท On-site

$20 - $23/hr

As a technology company, we're very data driven. Help Desk Technicians will be measured on: * Primary (Direct Ownership) * % First Touch Ticket Resolution * % Tickets w/ KB Used * Total Tickets ...

Help Desk Analyst - Franklin, OH

Franklin, OH ยท On-site

$19 - $25.75/hr

Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business ...

Data Analyst

Mason, OH ยท On-site +1

Data Analysts play a crucial role in helping businesses make informed decisions about their products, services, and marketing campaigns. Job duties include collecting and cleaning data from various ...

$62.80 - $102.76/hr

Combining business intelligence, AI, and cloud technologies, you will help transform raw data into ... As a Data Analyst, you will support reporting, business intelligence, and automation initiatives ...

New

Showing results 41-60

Help Desk Data Analyst information

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

What cities in Ohio are hiring for Help Desk Data Analyst jobs?

Cities in Ohio with the most Help Desk Data Analyst job openings:

Help Desk Analyst 2

STI

Franklin, OH โ€ข On-site

$19 - $25.75/hr

Full-time

Re-posted 17 days ago


Job description

  • Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
  • Diagnoses, analyzes, and resolves issues for customers across multiple technological domains
  • Strong experience supporting Windows 11
  • Experience with file server management, active directory, GPO settings
  • Very extensive knowledge with Windows 11, active directory, GPO settings
  • Demonstrates strong technical proficiency in operating systems (Windows, macOS)
  • Experience with the Service Now IT service management application.