ZipRecruiter

Log In

1

Help Desk Data Analyst Jobs in Ohio (NOW HIRING)

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

Tickets to be worked by the candidate will include IT Voice and Data Infrastructure, E-Call Systems ... Strong analytical ability • After hours / On Call support is required Career Level Required ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

Tickets to be worked by the candidate will include IT Voice and Data Infrastructure, E-Call Systems ... Strong analytical ability · After hours / On Call support is required Career Level Required ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be ... Should be a methodical with the ability to analyze, make decisions and solve problems * While ...

Revolution Group

Help Desk Engineer

Westerville, OH

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be ... Should be a methodical with the ability to analyze, make decisions and solve problems * While ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be ... Should be a methodical with the ability to analyze, make decisions and solve problems * While ...

DCS CORPORATION

Help Desk Specialist

Dayton, OH · On-site

The Help Desk Specialist will be responsible for providing I.T. support to local and remote ... The ideal candidate will have a mix of support and customer service experience, strong analytical ...

DCS Corp

Help Desk Specialist

Dayton, OH

The Help Desk Specialist will be responsible for providing I.T. support to local and remote ... The ideal candidate will have a mix of support and customer service experience, strong analytical ...

Chenega Analytic Business Solutions, LLC

$23.25 - $31.50/hr

... Analytic Business Solutions (CABS) provides federal agencies and commercial customers with trusted ... The Help Desk Technician will provide support services in a crucial role in maintaining and ...

New

DCS Corporation

Help Desk Specialist

Dayton, OH · On-site

The Help Desk Specialist will be responsible for providing I.T. support to local and remote ... The ideal candidate will have a mix of support and customer service experience, strong analytical ...

Delaware Nation Industries

Supervise and coordinate help desk and field service personnel performing problem analysis, troubleshooting, periodic maintenance, and end-user support. * Ensure all incidents and service requests ...

DNI Delaware Nation Industries

Supervise and coordinate help desk and field service personnel performing problem analysis, troubleshooting, periodic maintenance, and end-user support. * Ensure all incidents and service requests ...

STI

Help Desk Analyst ::Franklin or Madison

Franklin, OH · On-site

$19 - $25.75/hr

DRC-Help Desk Analyst 2-HDA2 Client: State of Ohio Location: Onsite Description: AM-Brian Gross Interviews will be onsite. Location TBD after candidate screening. Candidates will work onsite in ...

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone support, jira, server administrator, network analysis, comptia Top Skills Details ticketing system ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Data Analyst JobsHelp Desk Data Analyst Jobs in Ohio

Help Desk Data Analyst information

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

What are popular job titles related to Help Desk Data Analyst jobs in Ohio?

For Help Desk Data Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Help Desk Data Analyst jobs in Ohio look for?

The top searched job categories for Help Desk Data Analyst jobs in Ohio are:

What cities in Ohio are hiring for Help Desk Data Analyst jobs?

Cities in Ohio with the most Help Desk Data Analyst job openings:

Help Desk Data Analyst jobs near you

IT Help Desk

Audit Tel

Cincinnati, OH • On-site

$38K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Why Us?
Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies don't support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional.
We offer great starting salaries, retirement plans, health benefits, and bonuses.
Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.
We have supported our troops throughout the years and love working with veterans.
IT Help Desk Technician
Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician full time in Cincinnati OH. The candidate will open support tickets from clients, properly identify and assign tickets to the correct group. Tickets to be worked by the candidate will include IT Voice and Data Infrastructure, E-Call Systems, and Wireless support. This position requires some experience but motivation and the willingness to learn and go above and beyond are determining factors as well.
Skills and Qualifications
• Candidates should have previous experience working in Help Desk Support or IT Support.
• The candidate should be process-driven, have an excellent attention to detail and be creative in finding solutions to new challenges
• Have the ability to handle multiple projects simultaneously and under tight deadlines
• Strong communications skills to effectively communicate technical information to non-technical customers
• Experience in troubleshooting technical issues within telecommunications networks preferred
• Vendor Management skills
• Experience with ticketing systems
• Must be able to work in a fast paced environment with minimal supervision
• Must have outstanding customer service and teamwork skills
• Excellent written and verbal communications skills required
• Strong analytical ability
• After hours / On Call support is required
Career Level Required
Experienced (Non-Manager)
Experience Required
1 to 2 Years
Education Required
College preferred or High School
Job Status
Full Time
Benefits:
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off
  • Retirement Plan
  • Work From Home Days Provided

Schedule:
  • 8 hour shift
  • Monday to Friday
  • On-Call Rotation

Supplemental pay types:
  • Quarterly Bonuses and Quarterly Pay Increase

Starting Salary Range: $38,500 to $45,000

Apply