Looking for a senior production support analyst for a 6 month contract to hire to join the Derivatives platform support team within the Client's Securities Division. Will be responsible for providing ...
Looking for a senior production support analyst for a 6 month contract to hire to join the Derivatives platform support team within the Client's Securities Division. Will be responsible for providing ...
Production Support Analyst
Arlington, VA · On-site
$85K - $95K/yr
We are seeking a Production Support Analyst to join the Operations team. This is a high-visibility role with significant upward mobility potential, supporting over 70 applications and 4 DOS missions
Quick apply
Production Support Analyst
Arlington, VA · On-site
$85K - $95K/yr
We are seeking a Production Support Analyst to join the Operations team. This is a high-visibility role with significant upward mobility potential, supporting over 70 applications and 4 DOS missions
We are looking for a Production Support Analyst to join one of our clients, a word leading financial firm. This role will be based in South Jordan. - Interested in Supporting distributed Platform ...
We are looking for a Production Support Analyst to join one of our clients, a word leading financial firm. This role will be based in South Jordan. - Interested in Supporting distributed Platform ...
Production Support Analyst
Charlotte, NC · On-site
ECLARO is seeking a Production Support Analyst Solutions professional for their client, an innovative financial technology company transforming digital banking and payments. The role focuses on ...
Production Support Analyst
Charlotte, NC · On-site
ECLARO is seeking a Production Support Analyst Solutions professional for their client, an innovative financial technology company transforming digital banking and payments. The role focuses on ...
We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are looking for someone with excellent written and verbal communication skills, energetic, good ...
We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are looking for someone with excellent written and verbal communication skills, energetic, good ...
We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are looking for someone with excellent written and verbal communication skills, energetic, good ...
We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are looking for someone with excellent written and verbal communication skills, energetic, good ...
Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle ... product specification, bill of material, packaging instructions, label revisions and SDSs where ...
Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle ... product specification, bill of material, packaging instructions, label revisions and SDSs where ...
Production Support Analyst
Baltimore, MD · On-site
Hi We have an immediate opening for a production support analyst in (Baltimore, MD) . The main skills needed are Splunk, AWS, SQL and one scripting language. The interview process will be one and ...
Production Support Analyst
Baltimore, MD · On-site
Hi We have an immediate opening for a production support analyst in (Baltimore, MD) . The main skills needed are Splunk, AWS, SQL and one scripting language. The interview process will be one and ...
• Production support experience - 247 support, fast paced • Cloud and AWS knowledge (such as ... cause analysis skills for investigation of incidents impacting technology availability • 24x7 ...
• Production support experience - 247 support, fast paced • Cloud and AWS knowledge (such as ... cause analysis skills for investigation of incidents impacting technology availability • 24x7 ...
The Production Support Analyst coordinates the timely update of information to and from internal databases using pre-defined import and export tools. This involves the processing of multiple new ...
The Production Support Analyst coordinates the timely update of information to and from internal databases using pre-defined import and export tools. This involves the processing of multiple new ...
The Production Support Analyst coordinates the timely update of information to and from internal databases using pre-defined import and export tools. This involves the processing of multiple new ...
The Production Support Analyst coordinates the timely update of information to and from internal databases using pre-defined import and export tools. This involves the processing of multiple new ...
... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... day-to-day production incidents through issue and pattern identification. Contribute to the ...
... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... day-to-day production incidents through issue and pattern identification. Contribute to the ...
Support Analyst
Cleveland, OH · On-site
... productivity and profitability through innovations in business and technology. Industry and ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...
Support Analyst
Cleveland, OH · On-site
... productivity and profitability through innovations in business and technology. Industry and ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...
Support Analyst
San Francisco, CA · On-site
The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face. This position requires an ...
Support Analyst
San Francisco, CA · On-site
The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face. This position requires an ...
... with product managers and business analysts to help prioritize and plan production fixes for ... Provide day-to-day business support in and ensure that processes and data functionality meet ...
... with product managers and business analysts to help prioritize and plan production fixes for ... Provide day-to-day business support in and ensure that processes and data functionality meet ...
Provides production support on multiple platforms. Works on multiple projects as a team member and may lead projects of moderate complexity. May coach more junior technical staff. *Please note that ...
Provides production support on multiple platforms. Works on multiple projects as a team member and may lead projects of moderate complexity. May coach more junior technical staff. *Please note that ...
Provides production support on multiple platforms. Works on multiple projects as a team member and may lead projects of moderate complexity. May coach more junior technical staff. *Please note that ...
Quick apply
Provides production support on multiple platforms. Works on multiple projects as a team member and may lead projects of moderate complexity. May coach more junior technical staff. *Please note that ...
Description The Systems Production Support Analysts will work with various mortgage lenders to provide system support and resolution for work items submitted related to active loans by performing ...
Description The Systems Production Support Analysts will work with various mortgage lenders to provide system support and resolution for work items submitted related to active loans by performing ...
... production support or similar role Strong working knowledge of office applications (i.e. MS Excel, MS Word, Visio, and PowerPoint) Written and verbal communications are clear, concise and achieve ...
... production support or similar role Strong working knowledge of office applications (i.e. MS Excel, MS Word, Visio, and PowerPoint) Written and verbal communications are clear, concise and achieve ...
Job Summary As a Senior Production Support Analyst, you will be responsible for supporting an internally developed annuity administration system/platform and will have the responsibility to monitor ...
Job Summary As a Senior Production Support Analyst, you will be responsible for supporting an internally developed annuity administration system/platform and will have the responsibility to monitor ...
Product Support Analyst information
See salary details
$14.66 - $19.47
3% of jobs
$19.47 - $24.28
2% of jobs
$28.79 is the 25th percentile. Wages below this are outliers.
$24.28 - $29.09
21% of jobs
The median wage is $33.59 / hr.
$29.09 - $33.89
25% of jobs
$33.89 - $38.70
20% of jobs
$41.83 is the 75th percentile. Wages above this are outliers.
$38.70 - $43.51
5% of jobs
$43.51 - $48.32
2% of jobs
$48.32 - $53.13
12% of jobs
$53.13 - $57.93
5% of jobs
$57.93 - $62.74
2% of jobs
$62.74 - $67.55
2% of jobs
$14
$38
$67
How much do product support analyst jobs pay per hour?
As of Jul 24, 2026, the average hourly pay for product support analyst in the United States is $38.09, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $48.80 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Product Support Analyst, and why are they important?
To thrive as a Product Support Analyst, you need strong analytical skills, a solid understanding of the product or technology, and typically a degree in information technology, computer science, or a related field. Familiarity with ticketing systems like Zendesk or Jira, as well as troubleshooting tools and CRM platforms, is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and collaborating with internal teams. These skills ensure timely issue resolution, customer satisfaction, and overall product improvement.
What does a product support analyst do?
A product support analyst provides technical assistance and troubleshooting for products or software, helping customers resolve issues and ensuring proper functionality. They often use diagnostic tools, document problems, and communicate solutions to users, requiring strong communication skills and technical knowledge. The role may involve working with cross-functional teams and maintaining support documentation.
What is a product analyst's salary?
The average salary for a product analyst typically ranges from $60,000 to $90,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as bonuses and professional development opportunities.
What is the difference between Product Support Analyst vs Customer Support Specialist?
| Aspect | Product Support Analyst | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically requires a technical degree or certifications in IT or related fields | Usually requires a high school diploma or equivalent; some roles prefer customer service certifications |
| Work Environment | Primarily technical, involving troubleshooting and analyzing product issues | Customer-facing, focusing on resolving user inquiries and complaints |
| Employer & Industry Usage | Common in tech, software, and hardware companies | Widespread across retail, telecom, and service industries |
| Search & Comparison Intent | Often compared for technical support roles in product management | Compared for customer service roles in support centers |
The Product Support Analyst focuses on technical troubleshooting, analyzing product issues, and working closely with development teams. In contrast, the Customer Support Specialist handles direct customer interactions, resolving inquiries and complaints. While both roles support users, the Product Support Analyst is more technical, whereas the Customer Support Specialist emphasizes customer communication skills.
What jobs in the US pay 300,000 a year?
For a Product Support Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or leadership roles within large organizations. High salaries in this field may be achieved through managerial positions, consulting, or working in industries with high compensation standards, such as technology or finance. Most roles at this level also demand advanced certifications and extensive industry expertise.
What are some common challenges faced by Product Support Analysts, and how can they be effectively managed?
Product Support Analysts often encounter challenges such as managing high volumes of support tickets, resolving complex technical issues, and communicating effectively with both customers and internal teams. To successfully handle these challenges, analysts benefit from strong problem-solving skills, patience, and a collaborative mindset. Building product knowledge, leveraging support tools, and maintaining clear documentation also help streamline the support process and ensure timely, accurate solutions for users.
What tech jobs pay $400,000 a year?
Product Support Analysts typically do not earn $400,000 annually; such high salaries are more common in executive roles like Chief Technology Officers or specialized positions such as senior software engineers, data scientists, or cloud architects with extensive experience and advanced skills. Achieving this level often requires a combination of expertise, certifications, leadership responsibilities, and working in high-demand industries or companies. Compensation at this level may also include bonuses, stock options, or profit sharing.
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What job categories do people searching Product Support Analyst jobs look for? The top searched job categories for Product Support Analyst jobs are:
What are popular job titles related to Product Support Analyst jobs? For Product Support Analyst jobs, the most frequently searched job titles are:
Job description
Company Description
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Job Description
Looking for a senior production support analyst for a 6 month contract to hire to join the Derivatives platform support team within the Client's Securities Division.
Will be responsible for providing all application level support for back office derivatives systems, regulatory reporting systems, data warehousing, and FCM (Futures Commissions Merchant) applications.
Will be both the technical support as well as the data analysis support within technology platform management.
Candidates must have strong backgrounds in development/support within an enterprise level investment banking environment as they will be automating existing support processes.
Will be providing central support for all OTC/Derivatives related applications, working closely with the middle office, operations and business partners to analyse and resolve all issues, and develop automated solutions for any and all support tasks.
Qualifications
5+ years hands on production support experience in a fast paced trading environment
5+ years of experience providing production support / analysis for derivatives systems applications
5+ years of experience providing production support / analysis for data warehousing applications
5+ years of experience providing production support / analysis for FCM (Future Commissions Merchant) applications
3-5+ years development experience
3+ years of SQL, Java, Unix Shells & Perl
Working knowledge of AutoSys and or other scheduling tools
Additional Information
To know more on this position or to schedule an interview, please contact;
Jiju Ninan at 704-893-3129