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Product Support Analyst Jobs (NOW HIRING)

Apexon

Production Support Analyst

Nashville, TN · Remote

Production Support Analyst Location: Remote Position: 1 Role Overview: We are seeking an experienced Production Support Analyst to support ISL program and help ensure the reliability, stability, and ...

Eclaro

Production Support Analyst

Charlotte, NC · On-site

$125K - $150K/yr

Production Support Analyst Job Number: 26-00541 Pursue excellence in your career! ECLARO is seeking a Production Support Analyst Solutions professional for our client in Charlotte, NC. Our client is ...

eTeam

Production Support Analyst

Job Summary : eTeam is seeking a Production Support Analyst to enhance operational excellence in Medicaid systems. The role involves real-time monitoring, incident response, and collaboration across ...

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Product Support Analyst information

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How much do product support analyst jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for product support analyst in the United States is $38.09, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $48.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Product Support Analyst, and why are they important?

To thrive as a Product Support Analyst, you need strong analytical skills, a solid understanding of the product or technology, and typically a degree in information technology, computer science, or a related field. Familiarity with ticketing systems like Zendesk or Jira, as well as troubleshooting tools and CRM platforms, is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and collaborating with internal teams. These skills ensure timely issue resolution, customer satisfaction, and overall product improvement.

Are product analysts in demand?

Product Support Analysts are in demand as companies increasingly rely on data-driven decision-making and customer support. The role often requires skills in data analysis, communication, and familiarity with tools like CRM and ticketing systems, making it a stable career choice with growth opportunities.

What does a product support analyst do?

A product support analyst provides technical assistance and troubleshooting for software or hardware products, helping customers resolve issues and ensuring product functionality. They often use diagnostic tools, document support cases, and communicate solutions effectively, typically working in customer service or technical support environments. Strong communication skills and knowledge of the product are essential for success in this role.

What is the difference between Product Support Analyst vs Customer Support Specialist?

AspectProduct Support AnalystCustomer Support Specialist
Required CredentialsTypically requires a technical degree or certifications in IT or related fieldsUsually requires a high school diploma or equivalent; some roles prefer customer service certifications
Work EnvironmentPrimarily technical, involving troubleshooting and analyzing product issuesCustomer-facing, focusing on resolving user inquiries and complaints
Employer & Industry UsageCommon in tech, software, and hardware companiesWidespread across retail, telecom, and service industries
Search & Comparison IntentOften compared for technical support roles in product managementCompared for customer service roles in support centers

The Product Support Analyst focuses on technical troubleshooting, analyzing product issues, and working closely with development teams. In contrast, the Customer Support Specialist handles direct customer interactions, resolving inquiries and complaints. While both roles support users, the Product Support Analyst is more technical, whereas the Customer Support Specialist emphasizes customer communication skills.

What skills do you need to be a production support analyst?

A production support analyst needs strong technical skills in troubleshooting, system monitoring, and understanding of IT infrastructure. Knowledge of scripting, databases, and ticketing tools is essential, along with good communication skills to coordinate with teams and users. Certifications like ITIL can also be beneficial for managing support processes.

What are some common challenges faced by Product Support Analysts, and how can they be effectively managed?

Product Support Analysts often encounter challenges such as managing high volumes of support tickets, resolving complex technical issues, and communicating effectively with both customers and internal teams. To successfully handle these challenges, analysts benefit from strong problem-solving skills, patience, and a collaborative mindset. Building product knowledge, leveraging support tools, and maintaining clear documentation also help streamline the support process and ensure timely, accurate solutions for users.

How much does a support analyst make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.
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Product Support Analyst jobs near you
Infographic showing various Product Support Analyst job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 5% Part Time, and 21% Contract. Highlights an 63% In-person, 5% Hybrid, and 32% Remote job distribution, with an average salary of $79,234 per year, or $38.1 per hour.
IT Product Support Analyst

IT Product Support Analyst

Servpro Industries, LLC

Gallatin, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Servpro rating

6.0

Company rating: 6.0 out of 10

Based on 310 frontline employees who took The Breakroom Quiz

21st of 56 rated cleaning companies

Job description

What we offer
  • Excellent health benefits plan, which includes medical, vision and dental options
  • 401(k) with company match
  • Company profit sharing plan
  • Generous paid time-off and paid holidays
  • Paid parental leave
  • 2 free on-site fitness rooms
  • Employee Assistance Program
  • Employee Resource Groups
  • Personal and professional development program

Job Summary
The Product Support Analyst will report directly to the Product Support Manager. They are responsible for providing excellent technical support to SERVPRO'S critical franchise-facing business systems. Responsibilities encompass support for SERVRPO's in-house developed software, including the support and installation of applications for Franchises nationwide and corporate employees.
You will
  • Provide technical support for software and systems, and to ensure that problems are resolved in a timely manner. Respond to and resolve issues across the SERVPRO ecosystem related to proprietary SERVPRO applications and sanctioned 3rd party integration products.
  • Assist in pre and postproduction releases of application releases (some are after hours).
  • Assist in the identification of most reported issues.
  • Assist in creating requirements for new or improved application features.
  • Cover incoming Help Desk calls when call volume and wait times are at critical levels.
  • Provide other duties and functions as requested by Management.
  • Analyze error trends to reduce downtime
  • Possible travel to Franchises nationwide for application support or install needs as requested.

You have
  • Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
  • Ability to work in a fast paced, high pressure, office environment.
  • Ability to use computers and software for long periods of time.
  • Strong analytical/problem solving skills.
  • Possess a strong desire for quality customer service and support.
  • Ability to work independently.
  • Ability to work in a team environment.
  • Self-motivated, self-directed, results-oriented, and customer-focused.
  • Ability to respond to change and able to handle ambiguity.
  • Excellent time management, organization, and prioritization skills.
  • Understanding of web based and mobile applications.

Education
  • Associate degree in Information Technology or related field is preferred.

About SERVPRO
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

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