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Technical Product Support Jobs (NOW HIRING)

Amat

Technical Product Support Engineer III (E3)

Boise, ID · On-site

$96K - $132K/yr

It will also provide support for other customer technical issues related to equipment, programs, installations, and upgrades. The role will respond to situations where first-line product support ...

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How much do technical product support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for technical product support in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Product Support specialist, and why are they important?

To thrive as a Technical Product Support specialist, you need a solid understanding of the specific product, troubleshooting skills, and often a background in IT or computer science. Familiarity with ticketing systems, remote support tools, CRM platforms, and sometimes certifications like CompTIA A+ or ITIL are typically required. Excellent communication, patience, and problem-solving abilities help you effectively resolve issues and build customer trust. These skills ensure timely and accurate technical assistance, leading to higher customer satisfaction and product reliability.

What is the difference between Technical Product Support vs Technical Support Specialist?

AspectTechnical Product SupportTechnical Support Specialist
Required CredentialsTypically certifications in product-specific technologies, technical degreesOften similar certifications, technical degrees, or relevant experience
Work EnvironmentCustomer-facing, often involves troubleshooting specific products or softwareCustomer or internal support, troubleshooting hardware/software issues
Employer & Industry UsageCommon in tech, manufacturing, and software companiesWidespread across IT, telecom, and tech industries

Technical Product Support and Technical Support Specialist roles share many similarities, including required certifications and work environments. However, Technical Product Support often focuses more on specific products or software, providing specialized assistance, while Technical Support Specialists may handle a broader range of technical issues across various products or systems.

How does a Technical Product Support professional typically collaborate with engineering and product teams to resolve customer issues?

Technical Product Support professionals often act as a bridge between customers and internal teams. When faced with complex issues, they document the problem in detail and communicate it to engineering or product management, sometimes participating in troubleshooting calls or meetings. Effective collaboration involves providing clear feedback, advocating for the customer's needs, and following up to ensure timely resolution. This cross-functional teamwork is essential for delivering solutions, enhancing the product, and improving the overall customer experience.

What is Technical Product Support?

Technical Product Support refers to professionals who assist customers and clients in resolving technical issues related to a company's products or services. They provide troubleshooting guidance, answer questions about product functionality, and help ensure users have a positive experience. These specialists may offer support via phone, email, chat, or remote desktop tools. Their work is crucial for maintaining customer satisfaction and product reliability. Often, they also relay user feedback to product development teams for potential improvements.
More about Technical Product Support jobs
What states have the most Technical Product Support jobs? States with the most job openings for Technical Product Support jobs include:
What job categories do people searching Technical Product Support jobs look for? The top searched job categories for Technical Product Support jobs are:
Technical Product Support jobs near you
Infographic showing various Technical Product Support job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $42,236 per year, or $20.3 per hour.
Technical Product Support Specialist II

Technical Product Support Specialist II

Thermo Fisher Scientific

Lenexa, KS • On-site

Full-time

Posted 5 days ago

Thermo Fisher Scientific rating

7.7

Company rating: 7.7 out of 10

Based on 417 frontline employees who took The Breakroom Quiz

200th of 534 rated manufacturers

Job description

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
What Makes This Opportunity Unique
At Thermo Fisher Scientific, we are fully committed to excellence and innovation. As a Technical Support Specialist II, you will have a pivotal role in providing outstanding service and ensuring customer happiness. Join our enthusiastic team and excel in a dynamic environment where your demonstrated expertise will be highly regarded and your professional development will be cultivated.
Key Responsibilities
  • Deliver dedicated Technical Support for the Microbiology Division's product lines across all market segments.
  • Adhere to Thermo Fisher Scientific protocols, consistencies, and procedures to ensure right-first-time operations.
  • Ensure that customer happiness objectives are met or exceeded.
  • Deliver a high level of customer service to both internal and external customers.
  • Collaborate with sales, customer service, management, quality, and other departments to improve customer experience.
  • Collaborate with team members to exchange information and effectively implement solutions.
  • Process customer calls and emails within Service Level Agreements (SLAs), offering technical assistance and follow-up.
  • Record daily interactions with accurate information within ERP systems.
  • Address product discrepancies, document appropriately, and follow up.
  • Notify customers of Quality Systems field notifications per Standard Operating Procedures (SOP).
  • Provide proactive technical support to customers requiring special handling from assigned regions.
  • Assist Account Managers with technical information, product comparisons, substitutions, and alternates.
  • Support Customer Service and other personnel regarding product inquiries, availability, and catalog numbers.
  • Advise account managers of potential selling opportunities within accounts.
  • Keep product information up to date by working with Brand and Marketing Managers.
  • Support and practice Practical Process Improvement (PPI) methodology.
  • Leverage AI for process improvement.
  • Attend professional workshops and seminars as assigned.
  • Present training topics on current trends in microbiology.
  • Promote the Microbiology Division at tradeshows and events.
  • Stay updated on new product introductions, technologies, market changes, competitors' products, and new customer applications.
  • Demonstrate high levels of customer-facing soft skills.
  • Assist Customer Service with orders and phone calls as needed.
  • Report any actual or potential safety hazards to the appropriate personnel.
  • Travel up to 25% for onsite customer visits and validations.

Minimum Requirements/Qualifications
  • Bachelor of Science degree in Medical Technology, Clinical Laboratory Sciences, Microbiology, or Biology.
  • Hands-on experience in clinical, food safety, pharma, or molecular laboratory settings.
  • Excellent oral and written communication, and problem-solving skills.
  • Capacity to coordinate and prioritize tasks, be proactive, take initiative, resolve problems, follow through, and handle various responsibilities.
  • Proficiency in Microsoft Office, including Word, Outlook, and Excel.
  • Strong interpersonal, self-motivational, and negotiating skills.
  • Prefer experience in customer care and handling incoming and outgoing calls.
  • Experience in molecular microbiology, including RT-PCR, is a plus.
  • Fluency in French preferred.
  • Familiarity with instrumentation for blood culture and AST is an advantage.
  • Ability to travel, as needed <25%.

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