ZipRecruiter

Log In

1

Technical Product Support Jobs in Texas (NOW HIRING)

Amat

Technical Product Support Engineer IV

Austin, TX · On-site

$116K - $159K/yr

It will also provide support for other customer technical issues related to equipment, programs, installations, and upgrades. The role will respond to situations where first-line product support ...

Weatherford

Technical Manager / Product Support

Houston, TX · On-site

$155K - $180K/yr

Previous technical leadership, engineering, product-line, field-support, or project-execution responsibility is required. * Offshore and deepwater TRS experience is preferred. * Proven experience ...

New

Humana

Technical Product Leader

Dallas, TX · On-site +1

$165K - $190K/yr

Support vendor evaluations, technology assessments, and implementation projects. Use your skills to ... Product Management, Technical Product Management, IT Leadership, Lead Development, Solution ...

Humana

Technical Product Leader

Dallas, TX · On-site +1

$165K - $190K/yr

Support vendor evaluations, technology assessments, and implementation projects. Use your skills to ... Product Management, Technical Product Management, IT Leadership, Lead Development, Solution ...

Humana

Technical Product Leader

Dallas, TX · On-site +1

$165K - $190K/yr

Support vendor evaluations, technology assessments, and implementation projects. Use your skills to ... Product Management, Technical Product Management, IT Leadership, Lead Development, Solution ...

Us Bank

Technical Product Manager

Irving, TX · On-site

$120 - $141/hr

Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization's goals and market needs. Engages with key stakeholders to define ...

Koerber

Technical Product Lead

Irving, TX · On-site

$159K - $184K/yr

We are seeking a Technical Product Lead to support Korber's Material Handling Equipment (MHE) product portfolio by owning requirements definition, backlog prioritization, and day-to-day execution in ...

Körber Group

Technical Product Lead

Irving, TX · On-site +1

$160K - $185K/yr

We are seeking a Technical Product Lead to support Körber's Material Handling Equipment (MHE) product portfolio by owning requirements definition, backlog prioritization, and day-to-day execution in ...

Mindlance

Technical Product Manager

Irving, TX · On-site

$155K - $179K/yr

... Support release readiness and Go / No‐Go activities. • Act as a technical liaison across ... product ownership background. • Experience supporting digital profile, enrollment, or account ...

US Bank

Technical Product Manager

Irving, TX

$160K - $185K/yr

Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization's goals and market needs. Engages with key stakeholders to define ...

ClinDCast LLC

Technical Product Manager

Irving, TX · On-site

$60 - $65/hr

API SME & Technical Product Manager Location: Irving, TX 75039 (Onsite) Experience: 14+ Years Job ... Work cross-functionally with sales, marketing, and support teams to drive a successful GTM strategy ...

BigCommerce Pty.

Technical Product Manager

Austin, TX · On-site

$120 - $150/hr

Lead Technical Product Manager*** to drive the execution and evolution of **Catalyst**, BigCommerce ... support, hosting infrastructure, and architectural modernization against finite team capacity*

Commerce Inc

Technical Product Manager

Austin, TX · On-site

$123 - $217/hr

## Lead Technical Product ManagerApplyremote type: Hybridlocations: Austin, TXtime type: Full ... support, hosting infrastructure, and architectural modernization against finite team capacity*

Scalence L.L.C.

Technical Product Manager

Dallas, TX · On-site

$165K - $191K/yr

... support teams to ensure alignment and successful product delivery • Plan and execute product ... • Strong technical background in UI technologies (React, Next.js, Node.js) and experience ...

next page

Showing results 1-20

All JobsTechnical Product Support JobsTechnical Product Support Jobs in Texas

Technical Product Support information

See Texas salary details

$4

$18

$31

How much do technical product support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for technical product support in Texas is $18.92, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $25.53 per hour, depending on experience, location, and employer.

What is technical product support?

Technical Product Support refers to professionals who assist customers and clients in resolving technical issues related to a company's products or services. They provide troubleshooting guidance, answer questions about product functionality, and help ensure users have a positive experience. These specialists may offer support via phone, email, chat, or remote desktop tools. Their work is crucial for maintaining customer satisfaction and product reliability. Often, they also relay user feedback to product development teams for potential improvements.

How does a technical product support professional typically collaborate with engineering and product teams to resolve customer issues?

Technical Product Support professionals often act as a bridge between customers and internal teams. When faced with complex issues, they document the problem in detail and communicate it to engineering or product management, sometimes participating in troubleshooting calls or meetings. Effective collaboration involves providing clear feedback, advocating for the customer's needs, and following up to ensure timely resolution. This cross-functional teamwork is essential for delivering solutions, enhancing the product, and improving the overall customer experience.

What are the key skills and qualifications needed to thrive as a technical product support specialist, and why are they important?

To thrive as a Technical Product Support specialist, you need a solid understanding of the specific product, troubleshooting skills, and often a background in IT or computer science. Familiarity with ticketing systems, remote support tools, CRM platforms, and sometimes certifications like CompTIA A+ or ITIL are typically required. Excellent communication, patience, and problem-solving abilities help you effectively resolve issues and build customer trust. These skills ensure timely and accurate technical assistance, leading to higher customer satisfaction and product reliability.

What is the difference between Technical Product Support vs Technical Support Specialist?

AspectTechnical Product SupportTechnical Support Specialist
Required CredentialsTypically certifications in product-specific technologies, technical degreesOften similar certifications, technical degrees, or relevant experience
Work EnvironmentCustomer-facing, often involves troubleshooting specific products or softwareCustomer or internal support, troubleshooting hardware/software issues
Employer & Industry UsageCommon in tech, manufacturing, and software companiesWidespread across IT, telecom, and tech industries

Technical Product Support and Technical Support Specialist roles share many similarities, including required certifications and work environments. However, Technical Product Support often focuses more on specific products or software, providing specialized assistance, while Technical Support Specialists may handle a broader range of technical issues across various products or systems.

What are popular job titles related to Technical Product Support jobs in Texas?

For Technical Product Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Technical Product Support jobs in Texas look for?

The top searched job categories for Technical Product Support jobs in Texas are:

Technical Product Support jobs near you
Infographic showing various Technical Product Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,349 per year, or $18.9 per hour.

Technical Product Support Specialist

Fort Worth, TX • On-site

ITW Food Equipment Group
Electrical Equipment, Appliance, and Component Manufacturing • 5 - 10K employees
Learn more about ITW Food Equipment Groupexternal

Full-time

Posted 16 days ago

Job description

Job Description:

SUMMARY

Join a team that supports over $1 billion in refrigeration equipment in the field. As a Technical Support Specialist, you will be the front line of product knowledge and technical expertise, providing outstanding phone support to independent service agents. This role is key to ensuring excellent customer service and maintaining the high performance of Traulsen’s refrigeration equipment.

Key Responsibilities

  • Deliver expert technical troubleshooting and repair assistance via phone to independent service agents

  • Manage and resolve equipment performance and service-related complaints from customers

  • Collaborate with Engineering and Quality teams to investigate and develop solutions for product issues

  • Support and lead in-house technical training sessions

  • Evaluate and process warranty claims within designated approval limits

  • Assist in implementing upgrade and retrofit programs as required

  • Contributes to the creation and updating of Owner’s Manuals, parts lists, and other technical documentation

  • Utilize Microsoft Office Suite and other company software to document incidents, track support interactions, and maintain service records

Qualifications

  • At a minimum, 2 years of experience in hardware technical support required. Technical support in refrigeration, HVAC, or electronics strongly preferred.

  • Field experience in HVAC or a related technical area strongly preferred.

  • Strong communication and listening skills

  • Proven customer service excellence

  • Dependable, reliable, and solution-oriented

  • Solid analytical and problem-solving abilities

  • Proficient in general computer use, including Microsoft Office Suite (Outlook, Word, Excel, etc.)

  • Comfortable with typing while on calls and managing multiple software systems simultaneously

  • Excellent phone etiquette and ability to communicate clearly and effectively over the phone

Education & Certifications

  • High school diploma or equivalent required

  • EPA 608 Type I or Universal certification required, or the ability to obtain one within the first 90 days of employment.

Physical Demands & Work Environment

  • Primarily office-based role with regular use of phones and computers

  • Occasional exposure to manufacturing and warehouse environments

Hours of Work

  • Monday – Friday 9:30am to 6:30pm

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 


As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 


All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

Apply