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Technical Product Support Jobs in Texas (NOW HIRING)

Amat

Technical Product Support Engineer IV

Austin, TX · On-site

$116K - $159K/yr

It will also provide support for other customer technical issues related to equipment, programs, installations, and upgrades. The role will respond to situations where first-line product support ...

Humana

Technical Product Leader

Dallas, TX · On-site +1

$165K - $190K/yr

Support vendor evaluations, technology assessments, and implementation projects. Use your skills to ... Product Management, Technical Product Management, IT Leadership, Lead Development, Solution ...

New

Humana

Technical Product Leader

Dallas, TX · On-site +1

$165K - $190K/yr

Support vendor evaluations, technology assessments, and implementation projects. Use your skills to ... Product Management, Technical Product Management, IT Leadership, Lead Development, Solution ...

New

Humana

Technical Product Leader

Dallas, TX · On-site +1

$165K - $190K/yr

Support vendor evaluations, technology assessments, and implementation projects. Use your skills to ... Product Management, Technical Product Management, IT Leadership, Lead Development, Solution ...

Us Bank

Technical Product Manager

Irving, TX · On-site

$120 - $141/hr

Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization's goals and market needs. Engages with key stakeholders to define ...

Körber Group

Technical Product Lead

Irving, TX · On-site +1

$160K - $185K/yr

We are seeking a Technical Product Lead to support Körber's Material Handling Equipment (MHE) product portfolio by owning requirements definition, backlog prioritization, and day-to-day execution in ...

Koerber

Technical Product Lead

Irving, TX · On-site

$159K - $184K/yr

We are seeking a Technical Product Lead to support Korber's Material Handling Equipment (MHE) product portfolio by owning requirements definition, backlog prioritization, and day-to-day execution in ...

US Bank

Technical Product Manager

Irving, TX

$160K - $185K/yr

Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization's goals and market needs. Engages with key stakeholders to define ...

Mindlance

Technical Product Manager

Irving, TX · On-site

$155K - $179K/yr

... Support release readiness and Go / No‐Go activities. • Act as a technical liaison across ... product ownership background. • Experience supporting digital profile, enrollment, or account ...

ClinDCast LLC

Technical Product Manager

Irving, TX · On-site

$60 - $65/hr

API SME & Technical Product Manager Location: Irving, TX 75039 (Onsite) Experience: 14+ Years Job ... Work cross-functionally with sales, marketing, and support teams to drive a successful GTM strategy ...

BigCommerce Pty.

Technical Product Manager

Austin, TX · On-site

$120 - $150/hr

Lead Technical Product Manager*** to drive the execution and evolution of **Catalyst**, BigCommerce ... support, hosting infrastructure, and architectural modernization against finite team capacity*

Commerce Inc

Technical Product Manager

Austin, TX · On-site

$123 - $217/hr

## Lead Technical Product ManagerApplyremote type: Hybridlocations: Austin, TXtime type: Full ... support, hosting infrastructure, and architectural modernization against finite team capacity*

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Technical Product Support information

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How much do technical product support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for technical product support in Texas is $18.92, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $25.53 per hour, depending on experience, location, and employer.

What is technical product support?

Technical Product Support refers to professionals who assist customers and clients in resolving technical issues related to a company's products or services. They provide troubleshooting guidance, answer questions about product functionality, and help ensure users have a positive experience. These specialists may offer support via phone, email, chat, or remote desktop tools. Their work is crucial for maintaining customer satisfaction and product reliability. Often, they also relay user feedback to product development teams for potential improvements.

How does a technical product support professional typically collaborate with engineering and product teams to resolve customer issues?

Technical Product Support professionals often act as a bridge between customers and internal teams. When faced with complex issues, they document the problem in detail and communicate it to engineering or product management, sometimes participating in troubleshooting calls or meetings. Effective collaboration involves providing clear feedback, advocating for the customer's needs, and following up to ensure timely resolution. This cross-functional teamwork is essential for delivering solutions, enhancing the product, and improving the overall customer experience.

What are the key skills and qualifications needed to thrive as a technical product support specialist, and why are they important?

To thrive as a Technical Product Support specialist, you need a solid understanding of the specific product, troubleshooting skills, and often a background in IT or computer science. Familiarity with ticketing systems, remote support tools, CRM platforms, and sometimes certifications like CompTIA A+ or ITIL are typically required. Excellent communication, patience, and problem-solving abilities help you effectively resolve issues and build customer trust. These skills ensure timely and accurate technical assistance, leading to higher customer satisfaction and product reliability.

What is the difference between Technical Product Support vs Technical Support Specialist?

AspectTechnical Product SupportTechnical Support Specialist
Required CredentialsTypically certifications in product-specific technologies, technical degreesOften similar certifications, technical degrees, or relevant experience
Work EnvironmentCustomer-facing, often involves troubleshooting specific products or softwareCustomer or internal support, troubleshooting hardware/software issues
Employer & Industry UsageCommon in tech, manufacturing, and software companiesWidespread across IT, telecom, and tech industries

Technical Product Support and Technical Support Specialist roles share many similarities, including required certifications and work environments. However, Technical Product Support often focuses more on specific products or software, providing specialized assistance, while Technical Support Specialists may handle a broader range of technical issues across various products or systems.

What are popular job titles related to Technical Product Support jobs in Texas?

For Technical Product Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Technical Product Support jobs in Texas look for?

The top searched job categories for Technical Product Support jobs in Texas are:

Technical Product Support jobs near you
Infographic showing various Technical Product Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,349 per year, or $18.9 per hour.

Technical Product Support Specialist

Houston, TX • On-site

Digilock
Electrical Equipment, Appliance, and Component Manufacturing • 51 - 200 employees
Learn more about Digilockexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

We want to hear from you if you are passionate about helping customers and providing exceptional technical support!


As a Technical Product Support Specialist on our Customer Success Team, your primary goal will be to ensure that every user has a positive experience with our products. This role centers around offering technical product support, troubleshooting issues, and assisting customers in maximizing the benefits of our products.


In this position, you will communicate and document customer issues, troubleshoot and test products, and provide support through email, phone, and video calls.

This exciting and dynamic role is crucial to our company’s success. We take pride in making every customer feel valued, supported, and satisfied! Join us!


**This role is full-time and 100% on-site in our Houston, TX**


Responsibilities:

  • Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products (don't worry - we will train you 😀)
  • Troubleshoot reported problems and get a full understanding of what the customer is asking for and why.
  • Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base.
  • Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s).
  • Identify process improvements and other product features to reduce the number of customer inquiries.
  • Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels.
  • Preform Receptionist duties including answering the phone, letting visitors in, and printing checks.
  • Just be awesome and flexible.


Requirements:

  • Minimum of 2 years working in a Product Support or Customer Service role.
  • Not afraid of taking an unhappy customer and turning them into a happy one.
  • Strong analytical and critical thinking skills.
  • Able to work independently or in a team.
  • Strong organizational skills.
  • Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups.
  • Ability to learn new products, concepts, and eagerness to explore new technology.
  • Strong organizational and time management skills, with the ability to prioritize tasks effectively.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite and other relevant software applications.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Attention to detail and accuracy in all work tasks.


Why Should You Apply?

At Digilock, you will have the chance to work with great people on exciting projects. Part of being in a growing company is that change is constant. We embrace change and aim to innovate with passion. This is what drives us and our company forward.


We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.

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About Digilock

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

51 - 200 Employees

Headquarters location

Petaluma, CA, US

Year founded

1981

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