... Chat/Voice systems, Payments, Fulfillment, Delivery, and Customer Care. This role looks beyond the ... supporting end-to-end specialist and Customer journey, including, but not limited to enhancing how ...
... Chat/Voice systems, Payments, Fulfillment, Delivery, and Customer Care. This role looks beyond the ... supporting end-to-end specialist and Customer journey, including, but not limited to enhancing how ...
The people here at Apple don't just create products - they build the kind of wonder that ... Voice, Chat, Payments, Fulfillment, Order Support, and emerging digital experience programs ...
The people here at Apple don't just create products - they build the kind of wonder that ... Voice, Chat, Payments, Fulfillment, Order Support, and emerging digital experience programs ...
Our Customer Systems and Support (CSS) team within ASO is responsible for partnering cross ... Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs.
Our Customer Systems and Support (CSS) team within ASO is responsible for partnering cross ... Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs.
... Chat/Voice systems, Payments, Fulfillment, Delivery, and Customer Care. This role looks beyond the ... supporting end-to-end specialist and Customer journey, including, but not limited to enhancing how ...
... Chat/Voice systems, Payments, Fulfillment, Delivery, and Customer Care. This role looks beyond the ... supporting end-to-end specialist and Customer journey, including, but not limited to enhancing how ...
Sr. Project Manager - Digital Support (ASO)
Austin, TX · On-site
$129K - $130K/yr
The people here at Apple don't just create products - they build the kind of wonder that ... Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs.
Sr. Project Manager - Digital Support (ASO)
Austin, TX · On-site
$129K - $130K/yr
The people here at Apple don't just create products - they build the kind of wonder that ... Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs.
The people here at Apple don't just create products - they build the kind of wonder that ... Our Customer Systems and Support (CSS) team within ASO is responsible for partnering cross ...
The people here at Apple don't just create products - they build the kind of wonder that ... Our Customer Systems and Support (CSS) team within ASO is responsible for partnering cross ...
The people here at Apple don't just create products - they build the kind of wonder that ... Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs.
The people here at Apple don't just create products - they build the kind of wonder that ... Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs.
AI & Data Security Engineer
$184K - $277K/yr
Medical
Dental
Retirement
At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences ... Define and enforce data access policies for LLM-powered chat applications, governing usage of ...
AI & Data Security Engineer
$184K - $277K/yr
Medical
Dental
Retirement
At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences ... Define and enforce data access policies for LLM-powered chat applications, governing usage of ...
AI & Data Security Engineer
$184K - $277K/yr
Medical
Dental
Retirement
At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences ... Define and enforce data access policies for LLM-powered chat applications, governing usage of ...
AI & Data Security Engineer
$184K - $277K/yr
Medical
Dental
Retirement
At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences ... Define and enforce data access policies for LLM-powered chat applications, governing usage of ...
AI & Data Security Engineer
Austin, TX · On-site
$120 - $160/hr
At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences ... Define and enforce data access policies for LLM-powered chat applications, governing usage of ...
AI & Data Security Engineer
Austin, TX · On-site
$120 - $160/hr
At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences ... Define and enforce data access policies for LLM-powered chat applications, governing usage of ...
The people here at Apple don't just create products - they build the kind of wonder that ... Our Customer Systems and Support team within ASO is responsible for partnering cross functionally ...
The people here at Apple don't just create products - they build the kind of wonder that ... Our Customer Systems and Support team within ASO is responsible for partnering cross functionally ...
The people here at Apple don't just create products - they build the kind of wonder that ... Our Customer Systems and Support (CSS) team within ASO is responsible for partnering cross ...
The people here at Apple don't just create products - they build the kind of wonder that ... Our Customer Systems and Support (CSS) team within ASO is responsible for partnering cross ...
The people here at Apple don't just create products - they build the kind of wonder that ... Our Customer Systems and Support team within ASO is responsible for partnering cross functionally ...
The people here at Apple don't just create products - they build the kind of wonder that ... Our Customer Systems and Support team within ASO is responsible for partnering cross functionally ...
Technology Support Specialist
Austin, TX · On-site
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... Apple macOS * Performs troubleshooting of networking, telecommunications, mobile devices ...
Quick apply
Technology Support Specialist
Austin, TX · On-site
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... Apple macOS * Performs troubleshooting of networking, telecommunications, mobile devices ...
Technology Support Specialist
Austin, TX · On-site
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... Apple macOS * Performs troubleshooting of networking, telecommunications, mobile devices ...
Technology Support Specialist
Austin, TX · On-site
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... Apple macOS * Performs troubleshooting of networking, telecommunications, mobile devices ...
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... Apple macOS * Performs troubleshooting of networking, telecommunications, mobile devices ...
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... Apple macOS * Performs troubleshooting of networking, telecommunications, mobile devices ...
Technology Support Specialist
Austin, TX · On-site
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... Apple macOS * Performs troubleshooting of networking, telecommunications, mobile devices ...
Technology Support Specialist
Austin, TX · On-site
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... Apple macOS * Performs troubleshooting of networking, telecommunications, mobile devices ...
Data Scientist
Austin, TX · On-site
$100 - $130/hr
Apple is a place where extraordinary people gather to do their lives best work. Together we create ... Serve as a Data Scientist on the Employee Productivity & Support team. Act as the technical lead ...
Data Scientist
Austin, TX · On-site
$100 - $130/hr
Apple is a place where extraordinary people gather to do their lives best work. Together we create ... Serve as a Data Scientist on the Employee Productivity & Support team. Act as the technical lead ...
... chat. * Assist customers with a variety of technical support needs for total home set up within a ... Technical certifications such as Comp TIA, A+, MSFT Certification, Apple ACMT or Apple Certified ...
... chat. * Assist customers with a variety of technical support needs for total home set up within a ... Technical certifications such as Comp TIA, A+, MSFT Certification, Apple ACMT or Apple Certified ...
... chat. * Assist customers with a variety of technical support needs for total home set up within a ... Technical certifications such as Comp TIA, A+, MSFT Certification, Apple ACMT or Apple Certified ...
... chat. * Assist customers with a variety of technical support needs for total home set up within a ... Technical certifications such as Comp TIA, A+, MSFT Certification, Apple ACMT or Apple Certified ...
Apple Chat Support information
See Texas salary details
$13.44 - $16
14% of jobs
$17.35 is the 25th percentile. Wages below this are outliers.
$16 - $18.57
21% of jobs
$18.57 - $21.13
14% of jobs
The median wage is $21.28 / hr.
$21.13 - $23.70
18% of jobs
$25.45 is the 75th percentile. Wages above this are outliers.
$23.70 - $26.26
12% of jobs
$26.26 - $28.83
6% of jobs
$28.83 - $31.39
4% of jobs
$31.39 - $33.96
3% of jobs
$33.96 - $36.53
3% of jobs
$36.53 - $39.09
3% of jobs
$39.09 - $41.66
1% of jobs
$13
$24
$41
How much do apple chat support jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for apple chat support in Texas is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.
What are the most common challenges faced by Apple Chat Support representatives, and how can they be addressed?
Apple Chat Support representatives often face challenges such as managing multiple customer inquiries simultaneously, troubleshooting unfamiliar technical issues, and maintaining composure with frustrated users. To address these, Apple provides thorough training and easy access to internal knowledge bases and escalation channels. Representatives benefit from staying organized and asking clarifying questions to ensure they fully understand customer concerns. Collaborating with team leads and peers is also encouraged, allowing faster problem-solving and professional growth. By leveraging available resources and fostering strong communication within the team, most challenges can be effectively managed.
What is an Apple Chat Support?
An Apple Chat Support job involves assisting customers with inquiries, troubleshooting technical issues, and providing support for Apple products and services through online chat. Support advisors help customers resolve problems, offer product recommendations, and guide them through troubleshooting steps. This role requires strong communication skills, problem-solving abilities, and knowledge of Apple products. Chat support agents typically work remotely or in Apple support centers, ensuring customers receive timely and effective assistance.
What skills and qualifications are needed for Apple Chat Support?
To thrive as an Apple Chat Support representative, you need strong problem-solving abilities, excellent written communication skills, and a basic understanding of Apple products and systems, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) tools, live chat platforms, and possibly Apple’s internal troubleshooting resources is typically expected. High emotional intelligence, patience, and a customer-focused attitude set top performers apart in this role. These skills ensure fast, clear, and empathetic support for customers, leading to high satisfaction and efficient issue resolution.
What are the most commonly searched types of Apple Chat Support jobs in Texas?
The most popular types of Apple Chat Support jobs in Texas are:
What are popular job titles related to Apple Chat Support jobs in Texas?
For Apple Chat Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Apple Chat Support jobs in Texas look for?
The top searched job categories for Apple Chat Support jobs in Texas are:
What cities in Texas are hiring for Apple Chat Support jobs?
Cities in Texas with the most Apple Chat Support job openings:
Product Manager, Customer Support Shopping Applications, Apple Store Online
Austin, TX • On-site
Full-time
Posted 18 days ago
Apple rating
8.0
Based on 677 frontline employees who took The Breakroom Quiz
7th of 30 rated technology retailers
Job description
Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
Our team within Apple Store Online is responsible for delivering scalable, efficient, and customer centric technical solutions to serve our Retail Customers and Call Center Specialists globally. We continuously pursue excellence by evaluating and rethinking the customer journey through the online shopping experience, including Digital Programs, Chat/Voice systems, Payments, Fulfillment, Delivery, and Customer Care. This role looks beyond the immediate to thoughtfully innovate on the details leveraging the latest cutting edge technology to elevate the shopping experience globally.
Description
In this individual contributor role, you will own a product portfolio and partner cross functionally to strategize and deliver projects and initiatives that drive a world class customer experience. You will build new applications or features used by customers and Retail Contact Center (RCC) Specialists.You will develop a deep understanding of the customer online journey and RCC community experience to design and analyze solutions and processes, including Generative AI and LLM capabilities. You will turn these concepts into reality by collaborating across project management, engineering, AIML, design, and operational teams.
This role will Ideate and implement generative solutions within the contact center infrastructure supporting end-to-end specialist and Customer journey, including, but not limited to enhancing how we route engagements, enable Omnichannel/multimodal experiences, personalize the experience for Specialist and Customers, and introduce solutions that speed ramp for specialists.
Minimum Qualifications
4+ years of professional experience in Product Management for e-commerce or a consumer digital product development
Record of leading complex technical projects with direct ownership of a product portfolio.
Demonstrated ability to communicate effectively and influence at all levels of an organization
Experience leveraging data and insights to deliver customer-facing digital products and capabilities globally
BA/BS degree or 7+ years professional experience in a directly relatable role
Preferred Qualifications
Experience with E-commerce environment, specially in order and support processes, customer contact methodologies, contact center applications and processes
Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall)
Understanding of and application of AI within a contact center environment
Capable of leading technical discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter
Demonstrated experience being an interface between business and technical teams.
Experience in one or more of the following
UI/UX design
macOS experience
Experience with User Acceptance Testing (UAT) and best practices
BA/BS in Computer Science or a technical degree
Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
Our team within Apple Store Online is responsible for delivering scalable, efficient, and customer centric technical solutions to serve our Retail Customers and Call Center Specialists globally. We continuously pursue excellence by evaluating and rethinking the customer journey through the online shopping experience, including Digital Programs, Chat/Voice systems, Payments, Fulfillment, Delivery, and Customer Care. This role looks beyond the immediate to thoughtfully innovate on the details leveraging the latest cutting edge technology to elevate the shopping experience globally.
Description
In this individual contributor role, you will own a product portfolio and partner cross functionally to strategize and deliver projects and initiatives that drive a world class customer experience. You will build new applications or features used by customers and Retail Contact Center (RCC) Specialists.You will develop a deep understanding of the customer online journey and RCC community experience to design and analyze solutions and processes, including Generative AI and LLM capabilities. You will turn these concepts into reality by collaborating across project management, engineering, AIML, design, and operational teams.
This role will Ideate and implement generative solutions within the contact center infrastructure supporting end-to-end specialist and Customer journey, including, but not limited to enhancing how we route engagements, enable Omnichannel/multimodal experiences, personalize the experience for Specialist and Customers, and introduce solutions that speed ramp for specialists.
Minimum Qualifications
4+ years of professional experience in Product Management for e-commerce or a consumer digital product development
Record of leading complex technical projects with direct ownership of a product portfolio.
Demonstrated ability to communicate effectively and influence at all levels of an organization
Experience leveraging data and insights to deliver customer-facing digital products and capabilities globally
BA/BS degree or 7+ years professional experience in a directly relatable role
Preferred Qualifications
Experience with E-commerce environment, specially in order and support processes, customer contact methodologies, contact center applications and processes
Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall)
Understanding of and application of AI within a contact center environment
Capable of leading technical discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter
Demonstrated experience being an interface between business and technical teams.
Experience in one or more of the following
UI/UX design
macOS experience
Experience with User Acceptance Testing (UAT) and best practices
BA/BS in Computer Science or a technical degree
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976