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Technical Product Support Jobs (NOW HIRING)

Amat

Technical Product Support Engineer

Santa Clara, CA · On-site

$110K - $152K/yr

Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who ...

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Technical Product Support information

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How much do technical product support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical product support in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What is technical product support?

Technical Product Support refers to professionals who assist customers and clients in resolving technical issues related to a company's products or services. They provide troubleshooting guidance, answer questions about product functionality, and help ensure users have a positive experience. These specialists may offer support via phone, email, chat, or remote desktop tools. Their work is crucial for maintaining customer satisfaction and product reliability. Often, they also relay user feedback to product development teams for potential improvements.

How does a technical product support professional typically collaborate with engineering and product teams to resolve customer issues?

Technical Product Support professionals often act as a bridge between customers and internal teams. When faced with complex issues, they document the problem in detail and communicate it to engineering or product management, sometimes participating in troubleshooting calls or meetings. Effective collaboration involves providing clear feedback, advocating for the customer's needs, and following up to ensure timely resolution. This cross-functional teamwork is essential for delivering solutions, enhancing the product, and improving the overall customer experience.

What are the key skills and qualifications needed to thrive as a technical product support specialist, and why are they important?

To thrive as a Technical Product Support specialist, you need a solid understanding of the specific product, troubleshooting skills, and often a background in IT or computer science. Familiarity with ticketing systems, remote support tools, CRM platforms, and sometimes certifications like CompTIA A+ or ITIL are typically required. Excellent communication, patience, and problem-solving abilities help you effectively resolve issues and build customer trust. These skills ensure timely and accurate technical assistance, leading to higher customer satisfaction and product reliability.

What is the difference between Technical Product Support vs Technical Support Specialist?

AspectTechnical Product SupportTechnical Support Specialist
Required CredentialsTypically certifications in product-specific technologies, technical degreesOften similar certifications, technical degrees, or relevant experience
Work EnvironmentCustomer-facing, often involves troubleshooting specific products or softwareCustomer or internal support, troubleshooting hardware/software issues
Employer & Industry UsageCommon in tech, manufacturing, and software companiesWidespread across IT, telecom, and tech industries

Technical Product Support and Technical Support Specialist roles share many similarities, including required certifications and work environments. However, Technical Product Support often focuses more on specific products or software, providing specialized assistance, while Technical Support Specialists may handle a broader range of technical issues across various products or systems.

More about Technical Product Support jobs

What states have the most Technical Product Support jobs?

States with the most job openings for Technical Product Support jobs include:

What job categories do people searching Technical Product Support jobs look for?

The top searched job categories for Technical Product Support jobs are:

Technical Product Support jobs near you
Infographic showing various Technical Product Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,236 per year, or $20.3 per hour.

Technical Product Support Specialist

SITECH Texoma

Oklahoma City, OK • On-site

$50 - $70/hr

Other

Medical, Dental, Vision, Life

Posted 3 days ago

New

Key responsibilities

  • Provide operational support, demonstrations, and training for technical solutions related to site positioning systems, UAV & Photogrammetry applications, and Total Station & UTS technologies.

  • Assist customers and internal teams by troubleshooting hardware and software issues and developing technical proposals and configurations for potential sales.

  • Train internal personnel and end user customers on the assigned technologies and support the delivery of training and education programs.

Job description

The Technical Product Support Spl is responsible for-depth demonstrations, training and operational support for technical solutions related to site positioning systems. This position will also be a responsible for providing professional services solutions for our customers.

What You’ll Do
  • Maintain Subject Matter Expert (SME) level knowledge of UAV & Photogrammetry application
  • Develop and demonstrate strong communication skills with end user customers, internal sales resources, external sales resources, and internal product support resources.
  • Develop and demonstrate the skills necessary to support the assigned technologies.
  • Train internal personnel on the assigned technologies.
  • Train end user customers on the assigned technologies.
  • Responsible for delivery of training & education for Total Station & UTS
  • Assist with our ability to run Trimble machine control on competitive infrastructure
  • Identify, troubleshoot and escape/resolve uncommon hardware and software issues from team members and/or customers.
  • Provide customer relationship management, prospecting and lead development activities in support of business development, sales growth and customer satisfaction.
  • Develop quotations and present configurations / proposals to customers for potential sales.
  • Maintain Subject Matter Expert (SME) level knowledge of UAV & Photogrammetry application.
What You’ll Need
  • Bachelor's degree (B. A.) from four-year college or university; or five to ten years related experience and/or training; or equivalent combination of education and experience in a technology related field.
  • Excellent written and oral communication skills. The ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. The ability to write reports, business correspondence, and procedure manuals, effectively communicate technical information and respond to questions from groups of managers, clients, and customers.
  • The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Mathematic skills: The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply concepts of basic algebra and geometry.
Why Work With Us
  • We like to take care of business and have fun doing it!
  • We offer health, dental, vision, life, and more as a comprehensive benefits package.
  • Don’t you want to work with awesome people?
Important Information

While performing the duties of this job, the employee is regularly required to sit, talk or hear.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Required travel up to 10%.

This position is not considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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