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Technical Product Support Jobs (NOW HIRING)

ASM

Engineer, Technical Product Support

Phoenix, AZ

As a Technical Product Support (TPS) Engineer at ASM , you'll be at the forefront of innovation-partnering directly with customers and engineering teams to bring cuttingedge products from development ...

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How much do technical product support jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for technical product support in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Product Support specialist, and why are they important?

To thrive as a Technical Product Support specialist, you need a solid understanding of the specific product, troubleshooting skills, and often a background in IT or computer science. Familiarity with ticketing systems, remote support tools, CRM platforms, and sometimes certifications like CompTIA A+ or ITIL are typically required. Excellent communication, patience, and problem-solving abilities help you effectively resolve issues and build customer trust. These skills ensure timely and accurate technical assistance, leading to higher customer satisfaction and product reliability.

What is the difference between Technical Product Support vs Technical Support Specialist?

AspectTechnical Product SupportTechnical Support Specialist
Required CredentialsTypically certifications in product-specific technologies, technical degreesOften similar certifications, technical degrees, or relevant experience
Work EnvironmentCustomer-facing, often involves troubleshooting specific products or softwareCustomer or internal support, troubleshooting hardware/software issues
Employer & Industry UsageCommon in tech, manufacturing, and software companiesWidespread across IT, telecom, and tech industries

Technical Product Support and Technical Support Specialist roles share many similarities, including required certifications and work environments. However, Technical Product Support often focuses more on specific products or software, providing specialized assistance, while Technical Support Specialists may handle a broader range of technical issues across various products or systems.

How does a Technical Product Support professional typically collaborate with engineering and product teams to resolve customer issues?

Technical Product Support professionals often act as a bridge between customers and internal teams. When faced with complex issues, they document the problem in detail and communicate it to engineering or product management, sometimes participating in troubleshooting calls or meetings. Effective collaboration involves providing clear feedback, advocating for the customer's needs, and following up to ensure timely resolution. This cross-functional teamwork is essential for delivering solutions, enhancing the product, and improving the overall customer experience.

What is Technical Product Support?

Technical Product Support refers to professionals who assist customers and clients in resolving technical issues related to a company's products or services. They provide troubleshooting guidance, answer questions about product functionality, and help ensure users have a positive experience. These specialists may offer support via phone, email, chat, or remote desktop tools. Their work is crucial for maintaining customer satisfaction and product reliability. Often, they also relay user feedback to product development teams for potential improvements.
More about Technical Product Support jobs
What states have the most Technical Product Support jobs? States with the most job openings for Technical Product Support jobs include:
What job categories do people searching Technical Product Support jobs look for? The top searched job categories for Technical Product Support jobs are:
Technical Product Support jobs near you
Infographic showing various Technical Product Support job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 76% Full Time, 5% Part Time, 1% Temporary, 15% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,236 per year, or $20.3 per hour.
Technical Product Support Rep

Technical Product Support Rep

Dorman Products

Shiremanstown, PA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Dorman Products rating

7.7

Company rating: 7.7 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

185th of 515 rated manufacturers

Job description

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products.  Today, we have more than 3,800 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, reaching a revenue of $2.13 billion in 2025.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

As a key member of our support team, you will provide direct assistance to Dormancustomers by sharing technical installation information. Your positive and proactive attitude will be essential incultivating lasting relationships with both internal and external stakeholders.

Primary Duties
  • Deliver technical support by helping customers identify the right heavy-duty truck parts from Dayton's and our vendor's catalogs, explaining product specifications, compatibility, and application details.
  • Respond to customer inquiries and provide effective solutions concerning heavy-duty parts.
  • Record quality control issues in a database and notify appropriate party of potential issues.
  • Contribute to the continuous improvement of the technical information library, supporting our goals forenhanced service.
  • Enhance your business acumen by engaging in ongoing product training and staying updated on newofferings, both internally and for customer-facing engagements.
  • Edit and refine product instructions to ensure clarity and accuracy.
  • Collaborate with cross-functional teams to resolve technical issues and enhance overall customerexperience.
  • Process and track customer orders for special order parts with attention to detail.
  • Undertake additional duties as required to support the effectiveness of the department.
Qualifications
  • Proficient in MS Office Suite, particularly Excel and Outlook, to manage data efficiently and communicateeffectively.
  • Strong ability to read and interpret schematics and blueprints, enabling effective technical support.
  • Physical Requirements: Ability to lift up to 50 pounds as needed. Primarily an office-based administrativeposition, with occasional requirements for physical reaching, carrying, and active listening.
Education / Experience
  • Minimum of 1+ years of experience in parts counter operations, customer service, or relevant roles within theheavy-duty or automotive industry.

#LI-NO1

#DaytonParts

The US base salary range for this full-time position is $20.14 to $27.26. This role is also eligible for a bonus. The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job-related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate.

As a Dorman US contributor, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid time off (sick/vacation), and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and paid time off starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  EEO/AA Employer M/F/D/V.  www.DormanProducts.com

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