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Product Support Jobs in Raleigh, NC (NOW HIRING)

Almac Group

Product Support Specialist

Durham, NC · On-site

The Product Support Specialist will be responsible for providing critical front-end support to internal and external users of Almac software products. This role provides global support to guarantee ...

Lucid Software

Product Support Specialist

Raleigh, NC · On-site

As a Technical Product Support Specialist on the Customer Operations team, you will be on the front lines interacting with Lucid's customers. You will be expected to drive solutions with professional ...

Lucid Software

Product Support Specialist

Raleigh, NC · On-site

As a Technical Product Support Specialist on the Customer Operations team, you will be on the front lines interacting with Lucid's customers. You will be expected to drive solutions with professional ...

NIOX

Product Support Technician

Morrisville, NC · On-site

The Product Support Technician role is part of the Global Technical Operations team and have two main areas of responsibility: Technical Support and Technical Center duties. This role is based in our ...

NIOX

Product Support Technician

Morrisville, NC · On-site

The Product Support Technician role is part of the Global Technical Operations team and have two main areas of responsibility: Technical Support and Technical Center duties. This role is based in our ...

System One

Laboratory Product Support

Clayton, NC · On-site

$28 - $30/hr

Laboratory Product Support Location: Clayton, NC Type: 12 month contract Compensation: $28-30/hour, depending on qualifications Work Model: Onsite Hours: 40.0 Overview: Supports stability program ...

System One

Laboratory Product Support

Clayton, NC · On-site

$28 - $30/hr

Laboratory Product Support Location: Clayton, NC Type: 12 month contract Compensation: $28-30/hour, depending on qualifications Work Model: Onsite Hours: 40.0 Overview: Supports stability program ...

System One

Laboratory Product Support

Clayton, NC · On-site

$28 - $30/hr

Laboratory Product Support Location: Clayton, NC Type: 12 month contract Compensation: $28-30/hour, depending on qualifications Work Model: Onsite Hours: 40.0 Overview: Supports stability program ...

Railinc

Product Support Specialist I

Cary, NC · On-site

The Product Support Specialist I combines customer support with data analysis to resolve complex issues across Railinc's product suite. This role goes beyond ticket management - you investigate data ...

Sysco

Product Support Advisor-Grocery

Raleigh, NC · On-site

$20 - $22/hr

Responsible for managing and supporting the implementation of corporate category strategies and initiatives within operation company (OpCo) Supports operation company (OpCo) sales staff with product ...

gpec

Product Support Sales Manager - EPG

Garner, NC · On-site

Primary Function The Product Support Sales Manager is responsible for managing all sales activities and sales personnel for the assigned business segment to achieve revenue, profitability, and ...

gpec

Product Support Sales Manager - EPG

Garner, NC · On-site

Primary Function The Product Support Sales Manager is responsible for managing all sales activities and sales personnel for the assigned business segment to achieve revenue, profitability, and ...

gpec

Product Support Sales Manager - EPG

Garner, NC · On-site

Primary Function The Product Support Sales Manager is responsible for managing all sales activities and sales personnel for the assigned business segment to achieve revenue, profitability, and ...

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All JobsProduct Support JobsProduct Support Jobs in Raleigh, NC

Product Support information

See Raleigh, NC salary details

$5

$19

$32

How much do product support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for product support in Raleigh, NC is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $26.63 per hour, depending on experience, location, and employer.

What is a product support?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.

What skills and qualifications are needed for product support?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

How does product support interact with other departments?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

Is product support a stressful job?

Product support roles can be stressful due to the need to handle customer issues quickly and effectively, often under tight deadlines. The job requires strong communication skills, problem-solving abilities, and sometimes working in high-pressure situations, especially during product outages or technical crises.

What does product support do?

Product support professionals assist customers with troubleshooting, resolving technical issues, and providing guidance on product usage. They often communicate via phone, email, or chat and may use tools like ticketing systems to track and manage customer inquiries, ensuring customer satisfaction and product functionality.

What are the most commonly searched types of Product Support jobs in Raleigh, NC?

The most popular types of Product Support jobs in Raleigh, NC are:

What are popular job titles related to Product Support jobs in Raleigh, NC?

For Product Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Product Support jobs in Raleigh, NC look for?

The top searched job categories for Product Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Product Support jobs?

Cities near Raleigh, NC with the most Product Support job openings:

Product Support jobs near you
Infographic showing various Product Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,054 per year, or $19.7 per hour.

Product Support Specialist

Almac Group

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Almac Group is currently seeking a Product Support Specialist for our Durham, NC location. The Product Support Specialist will be responsible for providing critical front-end support to internal and external users of Almac software products. This role provides global support to guarantee access to vital patient data through our software products and ensures product related issues during clinical trials are resolved. The individual will develop in-depth knowledge of Almac software products, data, and related processes that enable them to quickly assess and resolve issues.
Responsibilities include but are not limited to:
  • Product Support
    • Perform complex problem-solving tasks on behalf of customers and internal users to identify the root cause and provide remediation.
    • Perform frontline customer support to ensure that users experience high levels of customer satisfaction in both study set-up and support.
    • Develop and maintain a strong knowledge base of all products and services offered via the Almac Gateway.
    • Provide support for users of Almac Gateway Services via telephone and email.
    • Create and maintain user accounts for internal and external users as needed.
    • Track all support calls/emails using ServiceDesk.Set up data exchanges for new projects (e.g., IRF, Autoship etc.)
  • Additional Support
    • Analyze metrics to identify trends and highlight areas for product enhancement. Providing feedback to the Business Analysts regarding suggestions for product enhancement.
    • Maintain tracking spreadsheets for various products
    • Ensure all administrative work (including ticket closeout where applicable) is completed for support activities.
    • Provide training for internal and external users on Almac Gateway applications.
    • Provide administrative support by writing SOPs, user training material, work instructions etc.
    • Perform data change testing

Qualifications:
Required Experience / Education:
  • High School Diploma or equivalent
  • 1+ years' experience in clinical research
  • Competent in use of Microsoft office applications
  • Pharmaceutical Industry knowledge
  • Clinical Trials process knowledge
  • Availability to be on-call (outside work hours)

Preferred Experience / Education:
  • Bachelor's degree in Life Science, Business, Math or IT discipline
  • Experience equivalent to Bachelor's degree
  • Experience working with Almac's processes
  • Knowledge of Almac's internal business systems
  • GXP
  • Clinical Trials
  • 21CFRPart11

What can Almac Group offer you?
  • Medical, Vision & Dental benefits from the 1st of the month following start date
  • 20 days PTO per year, accrued monthly following start date
  • 12 holidays per year
  • Company paid Long and Short-term disability along with Life Insurance
  • 401k company contribution
  • Hybrid work available for applicable roles (after fully being onsite for 6 months)
  • Professional development programs/ continuous learning opportunities

Want to see our latest job opportunities? Follow us on LinkedIn
Almac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry. We are a privately owned organization that has organically grown over 50 years now employing over 7,500 highly skilled personnel worldwide. Our US Headquarters is located at Souderton, PA with additional operations scattered around the US and Europe. 'Partnering to Advance Human Health' is more than just a tagline - it is our way of life.
Embracing diversity is at the heart of enhancing Almac Group's unique culture and reflects our fundamental belief that all people deserve equality, inclusivity and the opportunity for advancement. We are committed to cultivating a welcoming, supportive, and inclusive environment for all. Together, we will build on the strength in our diversity and deliver exceptional solutions to advance human health globally.
RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role through our portal. Candidate Resumes/CV's not submitted through our portal or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Almac Group, Inc. is an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled - Proudly embracing diversity in all of its expressions.
EEO is the Law
EEO is the Law GINA Supplement
Almac provides reasonable accommodations to people with disabilities who need assistance completing the application process. Please email us at ADARequest@almacgroup.com to request assistance.

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