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Product Support Jobs in Raleigh, NC (NOW HIRING)

Lucid Software

Product Support Specialist

Raleigh, NC · On-site

As a Technical Product Support Specialist on the Customer Operations team, you will be on the front lines interacting with Lucid's customers. You will be expected to drive solutions with professional ...

NIOX

Product Support Technician

Morrisville, NC

The Product Support Technician role is part of the Global Technical Operations team and have two main areas of responsibility: Technical Support and Technical Center duties. This role is based in our ...

NIOX

Product Support Technician

Morrisville, NC · On-site

The Product Support Technician role is part of the Global Technical Operations team and have two main areas of responsibility: Technical Support and Technical Center duties. This role is based in our ...

System One

Laboratory Product Support

Clayton, NC · On-site

$28 - $30/hr

Laboratory Product Support Location: Clayton, NC Type: 12 month contract Compensation: $28-30/hour, depending on qualifications Work Model: Onsite Hours: 40.0 Overview: Supports stability program ...

New

gpec

Product Support Rep I

Raleigh, NC

Responsible for the sale of all product support offerings within an assigned geographical territory and/or assigned accounts. * Maintain adequate contact with existing customers while aggressively ...

gpec

Product Support Rep I

Raleigh, NC

Responsible for the sale of all product support offerings within an assigned geographical territory and/or assigned accounts. * Maintain adequate contact with existing customers while aggressively ...

gpec

Product Support Rep I

Raleigh, NC · On-site

Responsible for the sale of all product support offerings within an assigned geographical territory and/or assigned accounts. * Maintain adequate contact with existing customers while aggressively ...

Gregory Poole

Product Support Rep I

Raleigh, NC · On-site

Responsible for the sale of all product support offerings within an assigned geographical territory and/or assigned accounts. * Maintain adequate contact with existing customers while aggressively ...

Sysco

Product Support Advisor-Grocery

Raleigh, NC · On-site

$20 - $22/hr

Responsible for managing and supporting the implementation of corporate category strategies and initiatives within operation company (OpCo) Supports operation company (OpCo) sales staff with product ...

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All JobsProduct Support JobsProduct Support Jobs in Raleigh, NC

Product Support information

See Raleigh, NC salary details

$5

$19

$32

How much do product support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for product support in Raleigh, NC is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $26.63 per hour, depending on experience, location, and employer.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

Is product support a stressful job?

Product support roles can be stressful due to the need to handle customer issues quickly and effectively, often under tight deadlines. The job requires strong communication skills, problem-solving abilities, and sometimes working in high-pressure situations, especially during product outages or technical crises.

How does product support interact with other departments?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What skills and qualifications are needed for product support?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

What is a product support?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.

What does product support do?

Product support professionals assist customers with troubleshooting, resolving technical issues, and providing guidance on product usage. They often communicate via phone, email, or chat and may use tools like ticketing systems to track and manage customer inquiries, ensuring customer satisfaction and product functionality.
What are the most commonly searched types of Product Support jobs in Raleigh, NC? The most popular types of Product Support jobs in Raleigh, NC are:
What are popular job titles related to Product Support jobs in Raleigh, NC? For Product Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Product Support jobs in Raleigh, NC look for? The top searched job categories for Product Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Product Support jobs? Cities near Raleigh, NC with the most Product Support job openings:
Product Support jobs near you
Infographic showing various Product Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,054 per year, or $19.7 per hour.

Product Support Specialist

Qualified Staffing

Youngsville, NC

$19 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Customer Experience & Product Support Specialist

$19-20/hr | Full-Time | Youngsville, NC - Monday-Friday 8:30A-5:30P

Are you passionate about providing exceptional customer service while helping customers find the right solution? We're looking for a motivated Customer Experience & Product Support Specialist to join a growing team that prides itself on delivering outstanding service and support.

In this role, you'll assist customers by answering questions, recommending products, confirming product compatibility, processing orders, and creating support cases when needed. If you enjoy solving problems, learning new products, and providing a best-in-class customer experience, we'd love to hear from you.

Responsibilities:
  • Assist customers by phone, email, chat, and social media
  • Recommend products and confirm product compatibility
  • Process orders and create support cases
  • Navigate multiple computer systems while assisting customers
  • Collaborate with internal departments to ensure customer satisfaction
  • Deliver professional, friendly, and solution-oriented service
What We're Looking For:
  • Outstanding communication and customer service skills
  • Strong computer and data entry skills
  • Ability to multitask in a fast-paced environment
  • Excellent attention to detail and organizational skills
  • Positive attitude and problem-solving mindset
  • Microsoft Office experience
  • Previous customer support or administrative experience preferred
  • Associate's or Bachelor's degree is a plus
Why Join Us?
  • Full-time, permanent position
  • Medical, Dental & Vision Insurance
  • Retirement plan
  • Paid vacation & sick time
  • Fun, team-oriented work environment
  • Opportunities to learn and grow
If you're someone who enjoys helping people, solving problems, and being part of a supportive team, we'd love to connect with you!

INDWak
Qualified Staffing logo

About Qualified Staffing

Sourced by ZipRecruiter

Welcome to Qualified Staffing - Your Staffing Solution at Work. Since 1988, we have proudly served businesses and job seekers with honesty, integrity and passion. Staffing solutions provided for manufacturing, warehouse, clerical, professional, technical and call center needs. We are ready to go to work for you!

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Flint, MI, US

Year founded

1988

Social media

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