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Product Support Jobs in Raleigh, NC (NOW HIRING)

Best Buy

SWAT Product Flow Specialist

Cary, NC · On-site

A Best Buy SWAT Product Flow Specialist ensures inventory integrity in the store through a variety ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

SuCitta Stealth

Production Support Analyst

Cary, NC · On-site

Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle ... product specification, bill of material, packaging instructions, label revisions and SDSs where ...

SuCitta Stealth

Production Support Analyst

Cary, NC · On-site

... product specification, bill of material, packaging instructions, label revisions and SDSs where ... Supports Atticus quality objectives by measuring and reporting Key Performance Indicators (KPI ...

Capital Bank

Production Support Analyst

Cary, NC

... product specification, bill of material, packaging instructions, label revisions and SDSs where ... Supports Atticus quality objectives by measuring and reporting Key Performance Indicators (KPI ...

Capital Bank

Production Support Analyst

Cary, NC · On-site

Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle ... product specification, bill of material, packaging instructions, label revisions and SDSs where ...

Infojini Inc

Production Support Manager

Durham, NC

We are looking for Production Support Manager in Durham NC for 12 months Contract Job details mentioned below Title:Production Support Manager Location:Durham NC - 27701 Duration:12 months Contract ...

KIOTI Tractor

Jr. Product Engineer

Wendell, NC · On-site

Non-Management JOB SUMMARY We are seeking a versatile and motivated Jr. Product Engineer to support the Director of the Product Business Department, who leads the full product portfolio across ...

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Showing results 21-40

All JobsProduct Support JobsProduct Support Jobs in Raleigh, NC

Product Support information

See Raleigh, NC salary details

$5

$19

$32

How much do product support jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for product support in Raleigh, NC is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $26.63 per hour, depending on experience, location, and employer.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

How does the Product Support role typically interact with other departments, and what collaboration skills are important for success?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What are the key skills and qualifications needed to thrive as a Product Support specialist, and why are they important?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

What is a Product Support role?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.
What are popular job titles related to Product Support jobs in Raleigh, NC? For Product Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Product Support jobs in Raleigh, NC look for? The top searched job categories for Product Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Product Support jobs? Cities near Raleigh, NC with the most Product Support job openings:
Product Support jobs near you
Infographic showing various Product Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 75% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $41,054 per year, or $19.7 per hour.

SBL Product & Data Support Manager

Royal Bank of Canada

Raleigh, NC • On-site

Full-time

Re-posted 11 days ago

Job description

Job Description
What is the Opportunity?
Securities Based Lending is a key business for RBC Bank that provides adjudication and servicing of Securities Based Lending for U.S. Wealth Management clients. The role of Analyst, SBL Reporting and Product Support reports into the Senior Manager, SBL Product and Data Owner.
The Analyst, SBL Reporting and Product Support supports the Senior Manager, SBL Product & Data Owner to drive continuous improvement in critical business applications (e.g., CoMs, CCMS, Creditlink, Collateral Manager) and ensures robust data governance, analytics, and compliance. This role bridges business strategy, technology, and data governance to enable scalable, insightful, and compliant SBL operations.
What will you do?
Analytics & Business Intelligence
  • Tool Expertise: Utilize SQL, Tableau, Snowflake, Power BI, and other platforms to gather, clean, and analyze data.
  • Risk & Performance Frameworks: Maintain and recommend enhancements to frameworks for Key Risk Indicators (KRIs), KPIs, and portfolio limits.

Portfolio Management Support
  • Portfolio Insights: Enhance MIS environments with policy exception reporting, performance tracking, and vintage analysis to support active portfolio management.
  • Audit & Regulatory Support: Provide reporting for audits, regulatory requests, and operations as needed.

Business Application Improvements
  • Data Model Management: Support Product Owner in maintaining the EODC Collateral Data model and GFT data flows, ensuring accuracy for downstream systems (e.g., Core, CITADL, Axiom).
  • System Enhancements: Collaborate with Product Owners to improve/test applications and ensure data availability for reporting.
  • Release Validation: Represent the business during core application releases/hot fixes to validate data integrity, feeds, and policy adherence.

Stakeholder Collaboration
  • Data Consultation: Advise 1LOD, 2LOD, and IT partners on data sourcing and usage for reporting.
  • Issue Resolution: Investigate and resolve data discrepancies with upstream/downstream partners.
  • Data Compliance: Ensure adherence to enterprise data retention and destruction standards for SBL data.
  • Analytics Advocacy: Promote data-driven decision-making across RBC to foster an analytics-centric culture.

SLA Monitoring & Third-Party Oversight
  • Proactive SLA Monitoring: Continuously track third-party performance against agreed SLAs.
  • Breach Reporting & Escalation: Document and report SLA breaches to management within defined timelines, including root cause analysis and corrective action plans.
  • Joint Governance Meetings: Conduct regular meetings with third-party representatives to review performance, discuss improvements, and align on future expectations.
  • Risk-Based Assessments: Evaluate third-party risks (e.g., cybersecurity, operational resilience) during SLA reviews and adjust monitoring frequency based on criticality.

Administrative Task Management
  • JIRA: Maintain and update JIRA stories for accurate project tracking.
  • Confluence: Organize and refresh Confluence pages to ensure accessible documentation.
  • Collaboration: Collaborate with teams to align content with daily tasks and project goals.

This role bridges business strategy, technology, and data governance to enable scalable, insightful, and compliant SBL operations.
What do you need to succeed?
Must-have:
  • 5+ years of relevant progressive systems and analytics experience, preferably within the financial industry and/or relevant line of business
  • Experience in statistical analysis and complex data interpretation with the ability to present information and insights to all layers of the organization in a concise, clear, and timely manner.
  • Proven ability to sift through data, identify critical information, analyze, develop hypotheses, and make recommendations required.
  • Ability to develop strong partnerships across a multi-layered organization required.
  • Advanced SQL skills required. Experience querying big data environments preferred (e.g. Hadoop, Hive, Impala, Snowflake, Databricks).
  • Demonstrate in-depth understanding of all relevant business and SBL related operating systems (i.e. RIBS, CoMs, CCMS, Creditlink)
  • Experience applying statistical techniques examples include - regression analysis, clustering, attribution models, decision trees, ensembles, etc.
  • Experience with statistical languages (such as R, MATLAB, SPSS, SAS, Stata, etc.) preferred
  • Excellent task management capabilities to appropriately prioritize projects based on business impact and critical timelines
  • Experience in Product, Business Intelligence, and/or Marketing data analytics and mining.
  • Deep data mining and technical skills and experience translating data into consumable messages.
  • Superior and proven experience in the application of experimental design and statistical analysis of results coupled with strong understanding of technical skills in SAS, SQL, or Teradata.
  • Bachelor's Degree in Mathematics, Statistics, Machine Learning or Computer Science, or related degree, or equivalent combination of education and experience.

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work

#LI-Post
#TECHPJ
Job Skills
Big Data Management, Budgeting, Business Performance Management, Critical Thinking, Knowledge Organization, Long Term Planning, Performance Management (PM)
Additional Job Details
Address:
8081 ARCO CORPORATE DRIVE:RALEIGH
City:
Raleigh
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-06-18
Application Deadline:
2026-08-03
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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