Production Support Manager
Durham, NC · On-site
We are looking for Production Support Manager in Durham NC for 12 months Contract Job details mentioned below Title:Production Support Manager Location:Durham NC - 27701 Duration:12 months Contract ...
Production Support Manager
Durham, NC · On-site
We are looking for Production Support Manager in Durham NC for 12 months Contract Job details mentioned below Title:Production Support Manager Location:Durham NC - 27701 Duration:12 months Contract ...
Product Support Specialist
Raleigh, NC · On-site
Manage technical issues by investigating and troubleshooting problems, escalating user issues ... our product and support offerings * Represent Lucid by growing and managing a Lucid product ...
Product Support Specialist
Raleigh, NC · On-site
Manage technical issues by investigating and troubleshooting problems, escalating user issues ... our product and support offerings * Represent Lucid by growing and managing a Lucid product ...
Product Support Specialist
Raleigh, NC · On-site
Manage technical issues by investigating and troubleshooting problems, escalating user issues ... our product and support offerings * Represent Lucid by growing and managing a Lucid product ...
Product Support Specialist
Raleigh, NC · On-site
Manage technical issues by investigating and troubleshooting problems, escalating user issues ... our product and support offerings * Represent Lucid by growing and managing a Lucid product ...
Production Support Manager/Helpdesk Manager Duration: 12+ months Location: Durham, NC Client: Direct Client Description : This position will act as the Production Support Manager for the NC FAST Help ...
Production Support Manager/Helpdesk Manager Duration: 12+ months Location: Durham, NC Client: Direct Client Description : This position will act as the Production Support Manager for the NC FAST Help ...
NIOX is a medical device company focused on point of care asthma diagnosis and management. Our ... The Product Support Technician role is part of the Global Technical Operations team and have two ...
NIOX is a medical device company focused on point of care asthma diagnosis and management. Our ... The Product Support Technician role is part of the Global Technical Operations team and have two ...
Manage US equipment calibration • Coordinate and perform procedural (support process) and technical product training (functionality & troubleshooting) • Perform testing of competitor devices
Manage US equipment calibration • Coordinate and perform procedural (support process) and technical product training (functionality & troubleshooting) • Perform testing of competitor devices
Expand Linder's presence in assigned territory, providing product support to customers, and ... M • Conduct routine machine visits completing 50-point walk around inspection and present to ...
Expand Linder's presence in assigned territory, providing product support to customers, and ... M • Conduct routine machine visits completing 50-point walk around inspection and present to ...
Expand Linder's presence in assigned territory, providing product support to customers, and ... Maintain DAILY call reports on CRM * Develop strong working relationship with mainline salesperson ...
Quick apply
Expand Linder's presence in assigned territory, providing product support to customers, and ... Maintain DAILY call reports on CRM * Develop strong working relationship with mainline salesperson ...
Laboratory Product Support
Clayton, NC · On-site
$28 - $30/hr
Supports stability program operations by managing sample inventory, maintaining compliance ... products. Responsibilities: * Manage stability sample inventory, documentation, labeling, storage ...
New
Quick apply
Laboratory Product Support
Clayton, NC · On-site
$28 - $30/hr
Supports stability program operations by managing sample inventory, maintaining compliance ... products. Responsibilities: * Manage stability sample inventory, documentation, labeling, storage ...
New
Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...
Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...
Product Support Rep I
Raleigh, NC · On-site
Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...
Product Support Rep I
Raleigh, NC · On-site
Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...
Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...
Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...
Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...
Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...
Domestic relocation assistance supported. DESCRIPTION: Join our innovative team where you'll drive ... Lead end-to-end product management including strategy development, roadmap planning ...
Domestic relocation assistance supported. DESCRIPTION: Join our innovative team where you'll drive ... Lead end-to-end product management including strategy development, roadmap planning ...
A Product Support Analyst (Messaging) will be the first point of contact for customers experiencing ... Manage the provisioning and configuration of NetNumber IDs (NNIDs) necessary for messaging services.
A Product Support Analyst (Messaging) will be the first point of contact for customers experiencing ... Manage the provisioning and configuration of NetNumber IDs (NNIDs) necessary for messaging services.
Product Support Rep I
Raleigh, NC · On-site
Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...
Product Support Rep I
Raleigh, NC · On-site
Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...
Domestic relocation assistance supported. DESCRIPTION: Join our innovative team where you'll drive ... Lead end-to-end product management including strategy development, roadmap planning ...
Domestic relocation assistance supported. DESCRIPTION: Join our innovative team where you'll drive ... Lead end-to-end product management including strategy development, roadmap planning ...
S. Wealth Management clients. The role of Analyst, SBL Reporting and Product Support reports into the Senior Manager, SBL Product and Data Owner. The Analyst, SBL Reporting and Product Support ...
S. Wealth Management clients. The role of Analyst, SBL Reporting and Product Support reports into the Senior Manager, SBL Product and Data Owner. The Analyst, SBL Reporting and Product Support ...
Domestic relocation assistance supported. DESCRIPTION: Join our innovative team where you'll drive ... Lead end-to-end product management including strategy development, roadmap planning ...
Domestic relocation assistance supported. DESCRIPTION: Join our innovative team where you'll drive ... Lead end-to-end product management including strategy development, roadmap planning ...
Domestic relocation assistance supported. DESCRIPTION: Join our innovative team where you'll drive ... Lead end-to-end product management including strategy development, roadmap planning ...
Domestic relocation assistance supported. DESCRIPTION: Join our innovative team where you'll drive ... Lead end-to-end product management including strategy development, roadmap planning ...
Product Support Manager information
See Raleigh, NC salary details
$38.4K - $49.4K
14% of jobs
$49.4K - $60.4K
4% of jobs
$65.5K is the 25th percentile. Wages below this are outliers.
$60.4K - $71.4K
16% of jobs
The median wage is $77.3K / yr.
$71.4K - $82.4K
31% of jobs
$82.4K - $93.4K
5% of jobs
$98.9K is the 75th percentile. Wages above this are outliers.
$93.4K - $104.4K
10% of jobs
$104.4K - $115.4K
4% of jobs
$115.4K - $126.4K
0% of jobs
$126.4K - $137.4K
0% of jobs
$137.4K - $148.4K
5% of jobs
$148.4K - $159.4K
10% of jobs
$38.4K
$89.5K
$159.4K
How much do product support manager jobs pay per year?
As of Aug 8, 2026, the average yearly pay for product support manager in Raleigh, NC is $89,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $102,500.00 per year, depending on experience, location, and employer.
How does a product support manager typically collaborate with other departments to resolve customer issues?
Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.
Is product support a stressful job?
Product Support Managers often handle customer issues, technical troubleshooting, and coordinate with teams, which can be demanding and require strong problem-solving skills. The role may involve managing high-pressure situations, especially during product outages or urgent requests, but effective communication and organization can help mitigate stress levels.
What is a product support manager?
A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.
What is the difference between Product Support Manager vs Customer Service Manager?
| Aspect | Product Support Manager | Customer Service Manager |
|---|---|---|
| Required Credentials | Bachelor's degree in Business, Engineering, or related field; technical knowledge often preferred | Bachelor's degree in Business, Communications, or related field |
| Work Environment | Technical support teams, product-focused departments | Customer service centers, call centers, client-facing teams |
| Employer & Industry Usage | Tech companies, software firms, hardware manufacturers | Retail, telecom, service industries |
| Common Search & Comparison Intent | Understanding technical support roles, product-related problem solving | Customer interaction, service quality management |
The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.
What is a typical product support manager salary?
A product support manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and the position often requires strong communication and technical skills.
What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?
To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.
What are popular job titles related to Product Support Manager jobs in Raleigh, NC? For Product Support Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Raleigh, NC look for? The top searched job categories for Product Support Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Product Support Manager jobs? Cities near Raleigh, NC with the most Product Support Manager job openings:
Job description
Company Description
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.
Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package
Job Description
Hi,
This is Anthony from Infojini Consulting. Hope you are doing well!
We are looking for Production Support Manager in Durham NC for 12 months Contract
Job details mentioned below
Title:Production Support Manager
Location:Durham NC - 27701
Duration:12 months Contract
CLient: State of NC-486827
Qualifications
Required
Solid knowledge and experience with browser based applications.
Experience researching, analyzing and interpreting automated system problems.
Very good oral and written communication skills to effectively deal with all levels of the organization.
Solid experience leading a team.
Experience analyzing and projecting the needs of a team to ensure success.
Experience implementing and managing a help desk operation.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Infojini
Sourced by ZipRecruiter
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Columbia, MD, US
Year founded
2006