Product Support Manager Jobs in Raleigh, NC (NOW HIRING)

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location:

This is an onsite position in Morrisville, North Carolina. Residency near the site is required. Domestic relocation assistance supported.

DESCRIPTION:

Join our innovative team where you'll drive product strategy, commercialization, and growth for a portfolio of BioProduction supply chain solutions and services. In this impactful role, you'll help shape the future of our product and services portfolio while enabling customers to make the world healthier, cleaner, and safer.

Working in a collaborative environment, you'll lead portfolio strategy, commercialization planning, new offering introductions, and lifecycle optimization. You will partner with commercial, supply chain, operations, quality, finance, and legal teams to identify market opportunities, define customer-centric solutions, and successfully launch differentiated offerings. Specifically, you will:

• Drive revenue growth and profitability through strategic pricing, value proposition development, portfolio management, and commercialization execution. Represent customer needs to ensure solutions exceed expectations and maintain competitive advantage in the market.
• Lead end-to-end product management including strategy development, roadmap planning, commercialization, launch execution, and lifecycle optimization.
• Develop business cases, pricing strategies, and go-to-market plans for new products and service offerings.
• Partner with strategic customers to identify unmet needs, validate new concepts, and support pilot implementations.
• Collaborate cross-functionally to translate customer requirements into scalable, repeatable solutions.
• Support revenue growth initiatives through portfolio expansion, market analysis, competitive intelligence, and customer engagement activities.
• Establish and monitor key business performance metrics, customer outcomes, and portfolio growth objectives.
• Represent the product portfolio with customers, commercial teams, and senior leadership through presentations, business reviews, and strategic planning activities.

REQUIREMENTS:

• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in product management, product commercialization, business development, strategy, supply chain, operations, or related roles within life sciences, healthcare, logistics, or industrial markets.
• Preferred Fields of Study: Life Sciences, Engineering, Supply Chain, Operations, Business, or related field.
• Professional certifications in Product Management, Supply Chain, Project Management, or related disciplines beneficial.
• Strong understanding of product lifecycle management, commercialization, and new offering development processes.
• Demonstrated ability to develop and execute growth strategies that drive revenue and profitability.
• Experience conducting market analysis, competitive intelligence, customer discovery, and voice-of-customer activities.
• Proven record of successful product, service, or business model launches and commercialization.
• Excellence in financial modeling, pricing strategy, forecasting, and P&L management.
• Effective cross-functional collaboration and influence skills within matrix organizations.
• Strong analytical, strategic thinking, and problem-solving capabilities.
• Excellent written, verbal, and executive-level communication skills.
• Ability to translate complex technical and operational concepts into customer value propositions.
• Experience within regulated environments, pharmaceutical manufacturing, supply chain, logistics, or related industries preferred.
• Ability to travel up to 25–30% (2–3 times per month).

Compensation and Benefits

The salary range estimated for this position based in North Carolina is $130,000 - $173,000.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards