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Product Support Manager Jobs in Raleigh, NC (NOW HIRING)

Capital Bank

Production Support Analyst

Cary, NC · On-site

The Production Support Analyst will report directly to the Manager, Production & Planning. Responsibilities Works closely with production / formulation facilities (i.e. 3rd party toller manufactures ...

Q2

Product Manager

Cary, NC

... support to raise money and awareness together. SUMMARY Q2 is seeking an experiencedCommercial ... Experience managing product financials, forecasting, budgeting, and measuring product performance.

SuCitta Stealth

Production Support Analyst

Cary, NC · On-site

The Production Support Analyst will report directly to the Manager, Production & Planning. Responsibilities Works closely with production / formulation facilities (i.e. 3rd party toller manufactures ...

SuCitta Stealth

Production Support Analyst

Cary, NC · On-site

The Production Support Analyst will report directly to the Manager, Production & Planning. Responsibilities · Works closely with production / formulation facilities (i.e. 3rd party toller ...

Capital Bank

Production Support Analyst

Cary, NC · On-site

The Production Support Analyst will report directly to the Manager, Production & Planning. Responsibilities • Works closely with production / formulation facilities (i.e. 3rd party toller ...

Abrigo

Support Analyst

Raleigh, NC · On-site

The Product Support Analyst will be an asset to the brand and must represent the company in a professional and courteous manner. This person will report to the Manager, Support. This position will be ...

Abrigo

Support Analyst

Raleigh, NC · On-site +1

The Product Support Analyst will be an asset to the brand and must represent the company in a professional and courteous manner. This person will report to the Manager, Support. This position will be ...

Abrigo

Support Analyst

Raleigh, NC · On-site +1

The Product Support Analyst will be an asset to the brand and must represent the company in a professional and courteous manner. This person will report to the Manager, Support. This position will be ...

Sageworks

Support Analyst

Raleigh, NC · On-site +1

The Product Support Analyst will be an asset to the brand and must represent the company in a professional and courteous manner. This person will report to the Manager, Support. This position will be ...

Broadcom

Senior Product Owner

Durham, NC

$104K - $166K/yr

Manager, VM:Secure and multiple others run on z/OS, z/VM and z/VSE(VSEn) platforms of the Mainframe ... Support, and other cross functional teams in alignment with the Product Roadmap. Success in this ...

Clever Devices Ltd.

Product Manager

Apex, NC · On-site

$105K - $160K/yr

Support sales by providing training and sales tools * When requested support orals demonstrations to support closing business * Investigates product issues at customer sites as part of the customer ...

nVent

Product Manager

Raleigh, NC · Hybrid

Join nVent as a Product Manager focused on engineered hardware solutions that support data center ... This role supports nVent's Data Center Solutions technology platform, contributing to ...

ServiceTrade

Product Manager

Durham, NC · On-site

You'll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves. On the Product Management team, you'll have the ...

IQVIA

Product Manager

Durham, NC · On-site

$88K - $220K/yr

As a Product Manager you will harness the power of cutting-edge technology to create solutions that ... Supports development of the product road map leading development of new features. * Works with ...

Nebulon Dynamics Limited

Product Manager

Raleigh, NC · On-site +1

Collaborate with customer support teams to ensure timely issue resolution and customer satisfaction ... Experience: * 5+ years of product management experience, with a focus on eCommerce platforms.

IQVIA

Product Manager

Durham, NC

$88K - $220K/yr

As a Product Manager you will harness the power of cutting-edge technology to create solutions that ... Supports development of the product road map leading development of new features. * Works with ...

NetApp

Technical Support Engineer

Morrisville, NC · On-site

You will work closely with cross-functional teams, including engineering, product management, and ... Provide advanced technical support to customers via phone, email, and chat. * Troubleshoot and ...

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Raleigh, NC

Product Support Manager information

See Raleigh, NC salary details

$38.4K

$89.5K

$159.4K

How much do product support manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for product support manager in Raleigh, NC is $89,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $102,500.00 per year, depending on experience, location, and employer.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

Is product support a stressful job?

Product Support Managers often handle customer issues, technical troubleshooting, and coordinate with teams, which can be demanding and require strong problem-solving skills. The role may involve managing high-pressure situations, especially during product outages or urgent requests, but effective communication and organization can help mitigate stress levels.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What is a typical product support manager salary?

A product support manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and the position often requires strong communication and technical skills.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.
What are popular job titles related to Product Support Manager jobs in Raleigh, NC? For Product Support Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Raleigh, NC look for? The top searched job categories for Product Support Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Product Support Manager jobs? Cities near Raleigh, NC with the most Product Support Manager job openings:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,487 per year, or $43 per hour.

Product Management Specialist

Itron, Inc

Raleigh, NC

Full-time

Medical, Retirement, PTO

Re-posted 21 days ago

Itron rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

112th of 156 rated electronics manufacturers

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

We are seeking a motivated, growthoriented Product Management Specialist to support the development, commercialization, and lifecycle management of our North American water metering portfolio, with a strong focus on solidstate meters and smart metering technologies.
This role is ideal for individuals looking to grow into a full Product Manager role within 2-3 years through handson experience, crossfunctional collaboration, and mentorship from senior product leaders. You will join an internationally distributed Product Management team and report directly to a Senior Product Manager.
In this role, you will build deep product expertise to authentically support internal teams-such as Sales, Marketing, Operations, Engineering, and Quality-as well as external customers and channel partners. You will participate in customer engagements, product demonstrations, and industry events while supporting the collection of valuable market and customer insights.You will also support competitive evaluations, business case development, and the creation of customercentric value propositions. This position requires agility, accountability, and an innovative mindset as you contribute to product launches, lifecycle management, financial analysis, and the execution of annual marketing plans.
Duties and Responsibilities
  • Develop a strong understanding of the water metering and smart metering portfolio; prepare clear presentations for internal and external stakeholders.
  • Support Sales during customer meetings, product demonstrations, and technical discussions, ensuring an authentic, customercentric experience.
  • Participate in industry trade shows and conferences to collect market and competitive insights.
  • Collaborate with Marketing to support product launch planning and development of collateral, tools, and enablement materials.
  • Review customer specifications; support bid and tender responses; assess product compliance; and identify gaps or development needs driven by market, regulatory, or technical requirements.
  • Evaluate competitive offerings and assist in shaping business cases, value propositions, and pricing inputs.
  • Manage internal product databases, including part creation, pricing support, and financial data analysis with accuracy and accountability.
  • Participate in crossfunctional teams-Engineering, Operations, Quality, Sales-to resolve daytoday product lifecycle issues in an agile and collaborative way.
  • Monitor product inquiries and ensure timely, customerfocused resolution.
  • Contribute to the execution of annual marketing plans and achievement of departmental KPIs.
  • Support forecasting, budgeting, and portfolio financial performance as responsibilities expand.
  • Participate in the development of market requirement documents, monetization models, and product management processes as you grow into the role.
Required Skills & Experience
  • 2-3 years of relevant experience in product support, applications engineering, utilities, IoT, or a related technical/commercial field.
  • Foundational understanding of IoT and communications technologies (e.g., RF, cellular, smart metering ecosystems).
  • Ability to analyze market and customer data to support customercentric product decisions.
  • Strong communication and collaboration skills with the ability to engage authentically across multidisciplinary and international teams.
  • Demonstrated agility in managing multiple tasks and commitments in a fastpaced environment.
  • Ability to interpret customer specifications and support technical reviews.
  • Comfort with financial analysis and use of internal data systems.
  • Bachelor's degree in Electronics, Mechanical Engineering, or related field-or equivalent relevant experience.
Preferred Skills & Experience
  • Experience with water metering, utilities, or related infrastructure sectors.
  • Exposure to competitive analysis, market evaluation, or business case development.
  • Familiarity with lifecycle management processes and crossfunctional product development.
  • Experience supporting or participating in product launch activities.
  • Understanding of regulatory or compliance requirements affecting utility and energy technology solutions.
  • Travel expectations10%-30%, also occasionally internationally
Benefits Info:This position also includes a competitive benefit package including financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
#LI-QW1

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.


Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

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