ZipRecruiter

Log In

1

Weekend Zendesk Chat Support Jobs in Raleigh, NC

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

... chat, web sessions, and phone calls). Maintain the help desk ticketing system, proactively ... Experience with Zendesk or comparable CRM systems. * (Preferred) Familiarity with a variety of AI ...

Five Below

Support Lead Part Time

Holly Springs, NC

$12.50/hr

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $12.50 BE AWARE OF ...

Five Below

Support Lead Part Time

Holly Springs, NC · On-site

$12.50/hr

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $12.50 BE AWARE OF ...

Comsult Connect

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Provide product information and support to customers to assist them in making informed decisions ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Provide product information and support to customers to assist them in making informed decisions ...

Five Below

Merchandise Manager

Durham, NC · On-site

$15/hr

Supports the onboarding and ongoing training of associates, helping them learn store policies ... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ...

Five Below

Merchandise Manager

Durham, NC · On-site

$15/hr

Supports the onboarding and ongoing training of associates, helping them learn store policies ... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ...

Five Below

Customer Experience Manager

Morrisville, NC · On-site

$15/hr

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... and support we offer! From health coverage to financial and personal wellness, we've got you ...

Five Below

Customer Experience Manager

Morrisville, NC · On-site

$15/hr

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... and support we offer! From health coverage to financial and personal wellness, we've got you ...

McDonald's

Night Shift

Raleigh, NC · On-site

$12/hr

If you're looking for a part-time job that supports your full-time ambition, you've come to the ... So what does a member of our Crew Team get to do?? • Chat with customers and help them download ...

McDonald's

Night Shift

Knightdale, NC · On-site

$12/hr

If you're looking for a part-time job that supports your full-time ambition, you've come to the ... So what does a member of our Crew Team get to do?? • Chat with customers and help them download ...

next page

Showing results 1-20

People also search for

All JobsWeekend Zendesk Chat Support JobsWeekend Zendesk Chat Support Jobs in Raleigh, NC

Weekend Zendesk Chat Support information

See Raleigh, NC salary details

$14

$25

$43

How much do weekend zendesk chat support jobs pay per hour?

As of May 28, 2026, the average hourly pay for weekend zendesk chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Weekend Zendesk Chat Support agent, and why are they important?

To excel as a Weekend Zendesk Chat Support agent, you need strong written communication, customer service experience, and familiarity with troubleshooting processes, often supported by a high school diploma or equivalent. Proficiency with Zendesk's chat platform, ticketing systems, and basic CRM tools is typically expected. Exceptional problem-solving abilities, patience, and the ability to multitask effectively are standout soft skills in this role. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth operation during weekend shifts when direct supervision may be limited.

What are some common challenges faced by Weekend Zendesk Chat Support agents and how can they be managed?

Weekend Zendesk Chat Support agents often encounter higher chat volumes and more urgent customer issues, as weekend shifts typically have reduced staffing and limited access to escalation teams. Managing time efficiently, staying organized, and quickly identifying problems are key to maintaining service quality. Proactively using Zendesk’s automation and macros can help streamline responses, while maintaining clear communication with both customers and teammates through internal notes ensures continuity. Building strong knowledge of common issues and self-service resources also helps agents resolve queries independently and efficiently.

What are Weekend Zendesk Chat Support roles?

Weekend Zendesk Chat Support roles involve providing customer assistance through live chat on the Zendesk platform during weekends. These professionals help customers resolve issues, answer questions, and offer guidance about products or services in real time. The role typically requires strong communication skills, familiarity with customer service practices, and the ability to work independently during weekend hours. Responsibilities may also include documenting interactions, escalating complex issues, and ensuring customer satisfaction.

What is the difference between Weekend Zendesk Chat Support vs Customer Service Representative?

AspectWeekend Zendesk Chat SupportCustomer Service Representative
CredentialsBasic customer service skills, sometimes Zendesk certificationHigh school diploma or equivalent, customer service experience
Work EnvironmentOnline, remote chat support during weekendsIn-office or remote, handling calls and emails
Industry UsageCommon in tech, e-commerce, and service sectorsWidespread across various industries including retail, telecom, and hospitality

Weekend Zendesk Chat Support focuses on online chat assistance during weekends, requiring specific platform knowledge. Customer Service Representatives handle a broader range of communication channels and may work weekdays or weekends. Both roles involve customer interaction but differ in scope, tools, and scheduling.

What are the most commonly searched types of Zendesk Chat Support jobs in Raleigh, NC? The most popular types of Zendesk Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Weekend Zendesk Chat Support jobs in Raleigh, NC? For Weekend Zendesk Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Weekend Zendesk Chat Support jobs in Raleigh, NC look for? The top searched job categories for Weekend Zendesk Chat Support jobs in Raleigh, NC are:
Weekend Zendesk Chat Support jobs near you

Online Customer Support Representative (On-Site)

American Welding and Gas

Raleigh, NC • On-site

$15.50 - $21.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About the Job
American Welding & Gas Company is seeking an Online Customer Support Representative with experience in the industrial products sector to join our corporate headquarters in Raleigh, NC. This position requires on-site attendance Monday through Friday.
In this role, you will be the primary point of contact for customers navigating our web store, assisting them with technical product inquiries, order placement, and post-purchase support. No prior industrial experience is required, but a strong willingness to learn technical product details is essential.
Key Responsibilities:
  • Inquiry Management: Respond to customer questions via phone, email, and live chat regarding industrial part specifications, availability, pricing, or site navigation.
  • Order Processing: Assist customers in completing online purchases and manually enter or modify orders within our ERP/CRM systems.
  • Technical Support: Provide basic troubleshooting for industrial products using provided digital manuals and knowledge bases.
  • Listing Support: Assist the e-commerce team by identifying inaccuracies in online product descriptions or technical data sheets.
Required Skills & Qualifications:
  • Education: High School Diploma or equivalent required; some college coursework is a plus.
  • Communication: This is a customer facing role and you must be comfortable communicating with customers both external and internal. Ability to explain technical product details in simple, professional terms to various customer types.
  • Technical Aptitude: Comfortable learning new software, including e-commerce platforms (like Shopify, BigCommerce or Magento) and basic spreadsheet tools (Excel/Google Sheets).
  • Detail Orientation: High accuracy in data entry for part numbers, quantities, and shipping addresses to prevent costly errors.
  • Problem Solving: Resourceful approach to finding product alternatives when items are out of stock.
  • Experience: 0-2 years in a customer-facing role; previous experience in retail, warehouse, or call center environments is beneficial.
Nice-to-Haves:
  • Familiarity with industrial tools, hardware, or MRO (Maintenance, Repair, and Operations) supplies.
  • Experience with CRM software like Salesforce or Zendesk.
  • Basic understanding of SEO or digital marketing for product listings

American Welding & Gas is a manufacturer and distributor of industrial gases as well as a provider of all your welding supply needs. We are a family and teammate owned company that is headquartered in Raleigh, North Carolina. Our company provides industrial, medical and specialty gases as well as food and beverage gases across the United States, from Montana to Pennsylvania and down through Texas and Florida. With a team of over 800 employees, over 100 retail locations and 22 fill plants we pride ourselves in our customer service, expertise, assets and resources that allow us to reach a large and diversified customer base of the highest quality.
American Welding & Gas is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
About the Company

Apply