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Weekend Zendesk Chat Support Jobs in Raleigh, NC

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

... chat, web sessions, and phone calls). Maintain the help desk ticketing system, proactively ... Experience with Zendesk or comparable CRM systems. * (Preferred) Familiarity with a variety of AI ...

Five Below

Support Lead Full Time

Raleigh, NC

$13/hr

... evening, weekends and may include overnight shifts and travel (as required) Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.00 BE AWARE OF ...

Five Below

Support Lead Part Time

Garner, NC

$11.50/hr

... evening, weekends and may include overnight shifts and travel (as required) Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF ...

Five Below

Support Lead Part Time

Holly Springs, NC

$12.50/hr

... evening, weekends and may include overnight shifts and travel (as required) Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $12.50 BE AWARE OF ...

Five Below

Support Lead Part Time

Durham, NC · On-site

$11.50/hr

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF ...

Five Below

Support Lead Part Time

Holly Springs, NC · On-site

$12.50/hr

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $12.50 BE AWARE OF ...

Five Below

Support Lead Part Time

Garner, NC · On-site

$11.50/hr

... evening, weekends and may include overnight shifts and travel (as required) • Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF ...

Five Below

Support Lead Full Time

Raleigh, NC · On-site

$13/hr

... evening, weekends and may include overnight shifts and travel (as required) • Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.00 BE AWARE OF ...

Mantra Health

Care Operations Associate

Durham, NC

... support inquiries via phone, email, and chat, providing accurate, policy-aligned responses and ... Proficiency in Zendesk, Slack, Google Workspace, and experience working within CRM and EHR systems ...

GRAIL

IT Help Desk Specialist

Durham, NC

Occasional evening, weekend, or on-call support may be required to support system maintenance ... Experience with IT Service Management (ITSM) tools such as ServiceNow, Jira, or Zendesk. * CompTIA ...

New

GRAIL

IT Help Desk Specialist

Durham, NC

Occasional evening, weekend, or on-call support may be required to support system maintenance ... Experience with IT Service Management (ITSM) tools such as ServiceNow, Jira, or Zendesk. * CompTIA ...

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All JobsZendesk Chat Support JobsWeekend Zendesk Chat Support JobsWeekend Zendesk Chat Support Jobs in Raleigh, NC

Weekend Zendesk Chat Support information

See Raleigh, NC salary details

$14

$25

$43

How much do weekend zendesk chat support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for weekend zendesk chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What are Weekend Zendesk Chat Support roles?

Weekend Zendesk Chat Support roles involve providing customer assistance through live chat on the Zendesk platform during weekends. These professionals help customers resolve issues, answer questions, and offer guidance about products or services in real time. The role typically requires strong communication skills, familiarity with customer service practices, and the ability to work independently during weekend hours. Responsibilities may also include documenting interactions, escalating complex issues, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Weekend Zendesk Chat Support agent, and why are they important?

To excel as a Weekend Zendesk Chat Support agent, you need strong written communication, customer service experience, and familiarity with troubleshooting processes, often supported by a high school diploma or equivalent. Proficiency with Zendesk's chat platform, ticketing systems, and basic CRM tools is typically expected. Exceptional problem-solving abilities, patience, and the ability to multitask effectively are standout soft skills in this role. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth operation during weekend shifts when direct supervision may be limited.

What is the difference between Weekend Zendesk Chat Support vs Customer Service Representative?

AspectWeekend Zendesk Chat SupportCustomer Service Representative
CredentialsBasic customer service skills, sometimes Zendesk certificationHigh school diploma or equivalent, customer service experience
Work EnvironmentOnline, remote chat support during weekendsIn-office or remote, handling calls and emails
Industry UsageCommon in tech, e-commerce, and service sectorsWidespread across various industries including retail, telecom, and hospitality

Weekend Zendesk Chat Support focuses on online chat assistance during weekends, requiring specific platform knowledge. Customer Service Representatives handle a broader range of communication channels and may work weekdays or weekends. Both roles involve customer interaction but differ in scope, tools, and scheduling.

What are some common challenges faced by Weekend Zendesk Chat Support agents and how can they be managed?

Weekend Zendesk Chat Support agents often encounter higher chat volumes and more urgent customer issues, as weekend shifts typically have reduced staffing and limited access to escalation teams. Managing time efficiently, staying organized, and quickly identifying problems are key to maintaining service quality. Proactively using Zendesk’s automation and macros can help streamline responses, while maintaining clear communication with both customers and teammates through internal notes ensures continuity. Building strong knowledge of common issues and self-service resources also helps agents resolve queries independently and efficiently.
What are the most commonly searched types of Zendesk Chat Support jobs in Raleigh, NC? The most popular types of Zendesk Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Weekend Zendesk Chat Support jobs in Raleigh, NC? For Weekend Zendesk Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Weekend Zendesk Chat Support jobs in Raleigh, NC look for? The top searched job categories for Weekend Zendesk Chat Support jobs in Raleigh, NC are:
Weekend Zendesk Chat Support jobs near you
Customer Support Specialist

Customer Support Specialist

Strawbridge Studios

Durham, NC • On-site

$45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Strawbridge Studios rating

4.5

Company rating: 4.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

9th of 11 rated photography companies

Job description

Customer Support Specialist

Location: Strawbridge Studios Inc
Compensation: $45,000 Annual Salary (paid biweekly)
Additional Perks: 401K and Profit Sharing + Optional Health, Dental, and Vision Plans
Time Off: 4 Weeks PTO

Who we are: 

Strawbridge Studios is a family-operated school photography company with a rich history within the portrait industry. Started in 1923, Strawbridge Studios has grown from a local portrait studio to an interstate photography operation, currently servicing 28 states and Washington, D.C. That is right! With over 100 years in the business, we are still growing as a company! The Strawbridge’s believe it has always been the people who have made this company successful.  Which is why we need you!   

We are seeking a dedicated Customer Support team, comprised of people who are passionate about serving our customers. Someone who is highly professional and enthusiastic about providing quality service to each of our customers. We stand strong on our Three Rules: Do your best, Do what is right, Treat others the way you want to be treated. If this is you, we would love to have you be a part of our Strawbridge family.  

What we do: 

At Strawbridge Studios, we photograph sports and school pictures all over the country. Each photograph of sports and school pictures is produced and shipped back to schools and homes every day from within our Durham, NC, facility.  To learn more about who we are, please visit https://www.strawbridge.net/about-us/

Our Vision:

Through our vision, we understand the importance of capturing the students’ memories, frozen in time. For this reason, we are committed and passionate about providing the highest quality of service to each customer. We are dedicated to effectively listening to our customers, resolving issues promptly, and providing customer satisfaction. We will professionally conduct ourselves by having integrity, accountability, and being passionate about the work we do each day. We are committed to always striving towards excellence.

 Customer Support Specialist Key Role and Responsibilities:

  • Answer inbound calls with some outbound calls.
  • Assist customers using multiple communication channels (phones, emails, and live chat) through the Zendesk system.
  • Research and resolve customer issues.
  • De-escalate customer complaints while maintaining a professional manner.

Customer Support Specialist Qualifications and Requirements: 

  • Must be able to work a scheduled shift: Monday through Friday 8AM – 5PM.
  • Must maintain a good attendance record. 
  • High school diploma or equivalent.
  • Self-starter with the ability to work within a fast-paced team environment.
  • Proficient typing and computer skills.
  • Knowledge of Microsoft Office or Google Suite.
  • Excellent verbal and written communication skills.
  • Detail-oriented with the ability to effectively organize and prioritize multiple tasks.
  • Accomplish established metric goals through phone, email, and live chat systems.
  • Must conduct themselves professionally and respectfully. 

Preferred but not required:

  • Some knowledge of the portrait industry.
  • Previous experience working within a Call Center environment.
  • Knowledge of Zendesk and Live Chat software.
  • Bilingual: Spanish/English speaking. 

Compensation: 

  • $45,000 Salary, which will be paid out biweekly 
  • 4 Weeks Paid Time OFF -(2 of these weeks will be for building closures during the Christmas Holiday and the July 4th Holiday, as our facilities shut down for IT Maintenance.) 
  • Optional Health, Dental, and Vision plans are available 
  • 401K eligibility after one year of employment.

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