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Weekend Zendesk Chat Support Jobs in Raleigh, NC

3M

Weekend Maintenance Mechanic - 6AM-6PM

Garner, NC · On-site

$32.54/hr

Supporting Your Well-being 3M offers many programs to help you live your best life - both ... Chat with Max For assistance with searching through our current job openings or for more ...

3M

Weekend Maintenance Mechanic - 6AM-6PM

Garner, NC · On-site

$32.54/hr

Supporting Your Well-being 3M offers many programs to help you live your best life - both ... Chat with Max For assistance with searching through our current job openings or for more ...

Comsult Connect

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Provide product information and support to customers to assist them in making informed decisions ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Provide product information and support to customers to assist them in making informed decisions ...

Five Below

FT lead

Garner, NC · On-site

$13/hr

Supports the onboarding and ongoing training of associates, helping them learn store policies ... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ...

New

Five Below

Customer Experience Manager

Morrisville, NC · On-site

$15/hr

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... and support we offer! From health coverage to financial and personal wellness, we've got you ...

Five Below

Customer Experience Manager

Morrisville, NC · On-site

$15/hr

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... and support we offer! From health coverage to financial and personal wellness, we've got you ...

Campbell University

Financial Aid Counselor

Buies Creek, NC · On-site

$31K - $41K/yr

Collaborate with other departments (e.g., Admissions, Registrar, Bursar) to support student ... Availability to work occasional evening and weekend hours * This position demands accuracy, honesty ...

McDonald's

Night Shift

Knightdale, NC · On-site

$12/hr

If you're looking for a part-time job that supports your full-time ambition, you've come to the ... So what does a member of our Crew Team get to do?? • Chat with customers and help them download ...

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Showing results 21-40

All JobsZendesk Chat Support JobsWeekend Zendesk Chat Support JobsWeekend Zendesk Chat Support Jobs in Raleigh, NC

Weekend Zendesk Chat Support information

See Raleigh, NC salary details

$14

$25

$43

How much do weekend zendesk chat support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for weekend zendesk chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is a Weekend Zendesk Chat Support?

Weekend Zendesk Chat Support roles involve providing customer assistance through live chat on the Zendesk platform during weekends. These professionals help customers resolve issues, answer questions, and offer guidance about products or services in real time. The role typically requires strong communication skills, familiarity with customer service practices, and the ability to work independently during weekend hours. Responsibilities may also include documenting interactions, escalating complex issues, and ensuring customer satisfaction.

What skills and qualifications are needed to thrive as a Weekend Zendesk Chat Support?

To excel as a Weekend Zendesk Chat Support agent, you need strong written communication, customer service experience, and familiarity with troubleshooting processes, often supported by a high school diploma or equivalent. Proficiency with Zendesk's chat platform, ticketing systems, and basic CRM tools is typically expected. Exceptional problem-solving abilities, patience, and the ability to multitask effectively are standout soft skills in this role. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth operation during weekend shifts when direct supervision may be limited.

What is the difference between Weekend Zendesk Chat Support vs Customer Service Representative?

AspectWeekend Zendesk Chat SupportCustomer Service Representative
CredentialsBasic customer service skills, sometimes Zendesk certificationHigh school diploma or equivalent, customer service experience
Work EnvironmentOnline, remote chat support during weekendsIn-office or remote, handling calls and emails
Industry UsageCommon in tech, e-commerce, and service sectorsWidespread across various industries including retail, telecom, and hospitality

Weekend Zendesk Chat Support focuses on online chat assistance during weekends, requiring specific platform knowledge. Customer Service Representatives handle a broader range of communication channels and may work weekdays or weekends. Both roles involve customer interaction but differ in scope, tools, and scheduling.

What are common challenges faced by Weekend Zendesk Chat Support and how can they be managed?

Weekend Zendesk Chat Support agents often encounter higher chat volumes and more urgent customer issues, as weekend shifts typically have reduced staffing and limited access to escalation teams. Managing time efficiently, staying organized, and quickly identifying problems are key to maintaining service quality. Proactively using Zendesk’s automation and macros can help streamline responses, while maintaining clear communication with both customers and teammates through internal notes ensures continuity. Building strong knowledge of common issues and self-service resources also helps agents resolve queries independently and efficiently.
What are the most commonly searched types of Zendesk Chat Support jobs in Raleigh, NC? The most popular types of Zendesk Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Weekend Zendesk Chat Support jobs in Raleigh, NC? For Weekend Zendesk Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Weekend Zendesk Chat Support jobs in Raleigh, NC look for? The top searched job categories for Weekend Zendesk Chat Support jobs in Raleigh, NC are:
Weekend Zendesk Chat Support jobs near you

Interactive Distributive Generation (IDG) Operator I (Customer Support, Power Distribution, Monitori

PowerSecure

Durham, NC • On-site

Full-time

Re-posted 4 days ago

Job description

Minimum Qualifications: (Education, Experience, Knowledge, and Skills):
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to work a rotating shift which includes 1st shift, 2nd shift, 3rd shift, weekends and holidays in a 24/7/365 environment. Shifts may fluctuate to meet workload and staffing needs.
  • Must be proficient in working with MS Excel, MS Word and PDF tools and ability to learn new systems and technology quickly.
  • High school diploma/GED required, Associate Degree or higher preferred.
  • Experience working on an operations style team with customer interface is an asset.
  • Ability to work independently in an intense and dynamic work environment and as a team player.
  • Excellent oral and written communication skills including phone etiquette and customer service skills.
  • Superior attention to detail, accuracy of work, and ability to multitask in a fast paced environment.
  • Ability to quickly analyze data and execute appropriate response according to procedure.
  • Accurately log detailed information and retrieve data as required.
  • Reliable internet connection and phone service for remote work-from-home
    shifts.
  • Quickly develop understanding of our proprietary PowerControl Monitoring Platform software used for most job responsibilities.

Job Duties and Responsibilities:
  • Develop comprehensive understanding of applications and stay informed of production changes that could affect functionality and procedure.
  • Create, save and share PDF, MS Word, and MS Excel documents.
  • Ability to understand and immediately respond to phone, chat and email communications and log information accurately.
  • Monitor all system alarms, create service tickets and inform customers of actions.
  • Promptly communicate power outages to utility companies on behalf of our customers.
  • Monitor all Microgrid fuel and DEF levels, place orders with fuel suppliers proactively, confirm receipt of orders, follow up and accurately log delivery information for each order.
  • Remotely test Microgrids at precise times in the specified manner, accurately communicate test results to customers, promptly create service tickets for any issues noted.
  • Evening, night, weekend and holiday shifts required in our 24/7/365 monitoring environment.
  • Create and review monthly summary reports for assigned customers for accuracy and deliver on time.
  • Schedule Microgrids for load management operations to start and stop at exact and precise times across all time zones.
  • Work with our Service Department to dispatch technicians for emergencies.
  • Handle ad hoc requests and take on new procedures as required.
  • Assure all tasks and logging actions are complete before ending shift to assure smooth transition at shift change.

Longer shifts and change of normal shift rotation may be required during major storms when "Storm Mode Operations" are declared by Director of PowerControl.
Physical Demands and Work Environment:
Reading Comprehension, Active Listening, Writing, Speaking, Color vision (to interpret color coded graphs), Systems Analysis, Active Learning, Critical Thinking, Time Management. Must be available for all shift work, including weekends and holidays.
Work-from-home setting with most tasks accomplished by computer or phone. Preferred candidate would be within travel distance of our Durham location to work from that office as needed.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities at any time, based on business needs.
PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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