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Remote Zendesk Chat Support Jobs in Raleigh, NC (NOW HIRING)

Dot Compliance

Customer Support Team Lead

Raleigh, NC · Remote

Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service ... Flexible PTO and remote-first work environment * Professional development and leadership training

Dot Compliance

Customer Support Team Lead

Raleigh, NC · On-site +1

Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service ... Flexible PTO and remote-first work environment * Professional development and leadership training

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Guidebook

Customer Support Representative

Raleigh, NC · Remote

$50K - $55K/yr

Skilled at collaborating with a remote team working across multiple time zones * Experience with ... Zendesk, Fin (Intercom), Claude, Slack, Jira, Salesforce, and any modern CMS * Familiarity with the ...

New

Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

Skilled at collaborating with a remote team working across multiple time zones * Experience with ... Zendesk, Fin (Intercom), Claude, Slack, Jira, Salesforce, and any modern CMS * Familiarity with the ...

New

ClinDCast LLC

EHR Epic Analyst

Cary, NC · Remote

Remote (Based in Raleigh, NC) Position Type: Contract We are seeking an experienced EHR Epic ... Support Epic implementation, configuration, and maintenance for clinical applications.

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

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Showing results 1-20

All JobsZendesk Chat Support JobsRemote Zendesk Chat Support JobsRemote Zendesk Chat Support Jobs in Raleigh, NC

Remote Zendesk Chat Support information

See Raleigh, NC salary details

$30.6K

$61.3K

$105.5K

How much do remote zendesk chat support jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote zendesk chat support in Raleigh, NC is $61,332.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $71,900.00 per year, depending on experience, location, and employer.

What is the difference between Remote Zendesk Chat Support vs Remote Live Chat Agent?

AspectRemote Zendesk Chat SupportRemote Live Chat Agent
Primary RoleManage customer interactions via Zendesk Chat platformHandle live chat inquiries across various platforms
Required SkillsZendesk platform knowledge, customer service skillsCustomer service, communication, multi-platform familiarity
Work EnvironmentRemote, customer support centers, tech companiesRemote, e-commerce, service industries
CertificationsZendesk certification helpful but not mandatoryCustomer service certifications beneficial

Remote Zendesk Chat Support and Remote Live Chat Agent roles both involve assisting customers via live chat. Zendesk Support specialists focus specifically on managing interactions within the Zendesk platform, often requiring platform-specific knowledge. Live Chat Agents may handle inquiries across multiple platforms and industries. Both roles are remote, customer-focused, and require strong communication skills, but Zendesk Support roles emphasize platform expertise, while Live Chat Agents may need broader multi-platform experience.

Does remote Zendesk Chat Support allow remote work?

Remote Zendesk Chat Support roles typically allow agents to work from home, provided they have a reliable internet connection and the necessary technical setup. These positions often involve using Zendesk's chat platform and may require specific scheduling or availability requirements. Employers generally offer flexible or fixed schedules depending on the company's policies.

How do you become a remote Zendesk Chat Support agent?

To become a remote Zendesk Chat Support agent, candidates typically need customer service experience, strong communication skills, and familiarity with Zendesk or similar support platforms. Many employers require a high school diploma or equivalent and may prefer prior experience in chat or email support. Training is often provided, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Zendesk Chat Support jobs in Raleigh, NC?

The most popular types of Zendesk Chat Support jobs in Raleigh, NC are:

What are popular job titles related to Remote Zendesk Chat Support jobs in Raleigh, NC?

For Remote Zendesk Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk Chat Support jobs in Raleigh, NC look for?

The top searched job categories for Remote Zendesk Chat Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Zendesk Chat Support jobs?

Cities near Raleigh, NC with the most Remote Zendesk Chat Support job openings:

Remote Zendesk Chat Support jobs near you
Infographic showing various Remote Zendesk Chat Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, 2% Temporary, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $61,332 per year, or $29.5 per hour.

Customer Support Team Lead

Dot Compliance

Raleigh, NC • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology provider, Salesforce.com. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.

Role Overview

As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers. You will be responsible for driving regional operational excellence, coaching and developing Customer Support Engineers, and collaborating with cross-functional teams to ensure support cases are handled to the organization's service levels. This role is a strong next step for someone looking to grow their leadership as our global team scales.

Key Responsibilities

Day-to-Day Support Activities

  • Manage an active caseload as a product expert and serve as the primary escalation point to directly resolve critical regional customer issues.
  • Participate in on-call rotation (once every 4-6 weeks) alongside other US-based team members.

Leadership & Team Management

  • Lead, mentor, and develop a small team, conducting regular one-on-ones and coaching
  • Manage onboarding, and training programs to support team growth and operational consistency.

Operational Excellence

  • Oversee daily queue health, ensure SLA adherence, and drive team KPIs (like CSAT and response times) while optimizing support processes and maintaining our Knowledge Base.

Cross-Functional Collaboration

  • Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate customer or product issues and ensure seamless case handling and timely resolution of cross-functional issues.



Requirements:
  • 5+ years of experience in Customer Support for SaaS or enterprise software.
  • 2+ years managing teams or informal leadership roles within a Support organization.
  • Experience with Salesforce administration or highly customizable softwares
  • Proven ability to carry an active support caseload while contributing to team operations and performance.
  • Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service Cloud, Intercom, Freshdesk).
  • Excellent proactive communication and cross-functional collaboration skills.
  • Familiarity with AI-powered support tools, knowledge management, and proactive support strategies-Preferred.
  • Bachelor's degree or equivalent experience in Technology, Business, Management, or a related field-Preferred.

Benefits:

  • 401(k) plan with company match
  • Paid parental leave
  • Comprehensive health, dental, and vision insurance
  • Monthly stipend for internet and mobile phone expenses
  • Flexible PTO and remote-first work environment
  • Professional development and leadership training