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Remote Zendesk Chat Support Jobs in Raleigh, NC (NOW HIRING)

Definiti

Regional Sales Director - Eastern US

Cary, NC · On-site +1

Most roles are fully remote, so you need to be comfortable using technology, be productive in a ... Definiti supports your professional growth through comprehensive training and industry credentials ...

Definiti

Regional Sales Director - Western US

Cary, NC · On-site +1

Most roles are fully remote, so you need to be comfortable using technology, be productive in a ... Definiti supports your professional growth through comprehensive training and industry credentials ...

City of Durham, NC

Customer Engagement Agent

Durham, NC · On-site +1

$52K - $69K/yr

Temporary with benefits (More than 1000 hours) Remote Employment: Flexible/Hybrid Job Number: 26 ... Provide Tier 0 and Tier 1 end user technical support to end users via phone, email, chat, or in ...

Pendo

Lead, Center of Excellence

Raleigh, NC · On-site +1

This role is based in Raleigh, NC or US remote, and follows Pendo's hybrid model: in-office 3 days ... Expand CoE support into high-impact lifecycle areas - onboarding and adoption, retention and churn ...

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All JobsZendesk Chat Support JobsRemote Zendesk Chat Support JobsRemote Zendesk Chat Support Jobs in Raleigh, NC

Remote Zendesk Chat Support information

See Raleigh, NC salary details

$30.6K

$61.3K

$105.5K

How much do remote zendesk chat support jobs pay per year?

As of Aug 9, 2026, the average yearly pay for remote zendesk chat support in Raleigh, NC is $61,332.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $71,900.00 per year, depending on experience, location, and employer.

What is the difference between Remote Zendesk Chat Support vs Remote Live Chat Agent?

AspectRemote Zendesk Chat SupportRemote Live Chat Agent
Primary RoleManage customer interactions via Zendesk Chat platformHandle live chat inquiries across various platforms
Required SkillsZendesk platform knowledge, customer service skillsCustomer service, communication, multi-platform familiarity
Work EnvironmentRemote, customer support centers, tech companiesRemote, e-commerce, service industries
CertificationsZendesk certification helpful but not mandatoryCustomer service certifications beneficial

Remote Zendesk Chat Support and Remote Live Chat Agent roles both involve assisting customers via live chat. Zendesk Support specialists focus specifically on managing interactions within the Zendesk platform, often requiring platform-specific knowledge. Live Chat Agents may handle inquiries across multiple platforms and industries. Both roles are remote, customer-focused, and require strong communication skills, but Zendesk Support roles emphasize platform expertise, while Live Chat Agents may need broader multi-platform experience.

What are the most commonly searched types of Zendesk Chat Support jobs in Raleigh, NC? The most popular types of Zendesk Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Remote Zendesk Chat Support jobs in Raleigh, NC? For Remote Zendesk Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Zendesk Chat Support jobs in Raleigh, NC look for? The top searched job categories for Remote Zendesk Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Zendesk Chat Support jobs? Cities near Raleigh, NC with the most Remote Zendesk Chat Support job openings:
Remote Zendesk Chat Support jobs near you
Infographic showing various Remote Zendesk Chat Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Remote job distribution, with an average salary of $61,332 per year, or $29.5 per hour.

Regional Sales Director - Eastern US

Definiti

Cary, NC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Job Type
Full-time
Description
Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.
Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what's next for their retirement plans.
PURPOSE OF POSITION
The Regional Sales Director is responsible for wholesaling Definiti retirement plan services in assigned territory. Create new financial advisor relationships that will ultimately sell Definiti retirement solutions - including traditional Defined Contribution/Defined Benefit administration TPA services (including Cash Balance as well as Actuarial), 3(16) services, pension outsourcing, and full-scope retirement consulting. These solutions will be sold through all financial intermediaries that reside in assigned territory - across all plan size markets. The ideal candidate for this opportunity will reside in the assigned territory.
PRIMARY DUTIES AND RESPONSIBILITIES
  • Wholesale Definiti retirement solutions in assigned region
  • Develop new financial advisor relationships that will generate proposals and sales in assigned region
  • Obtain sales goal in assigned territory by prospecting new clients
  • Maintain a network of advisors, consultants, platform wholesalers, DCIO partners, and other retirement service-focused professionals
  • Foster plan sponsor relationships through direct meetings with key contacts and partners
  • Manage travel, entertainment, and distribution partnership budgets where necessary
  • Manage a territory of targeted relationships
  • Maintain appropriate data to analyze challenges, success, and opportunities
  • Partner with leadership to create and implement strategies for accelerated growth

Requirements
COMPETENCIES REQUIRED
  • Territory Management: Strategically plan and prioritize accounts, allocate time effectively, and ensure consistent coverage across the territory
  • Pipeline Building: Generate leads through prospecting, networking, and leveraging marketing support to create a strong and sustainable sales funnel
  • Relationship Building: Develop intermediary relationships, such as Financial Advisors, Benefit Brokers, CPAs, etc.
  • Exceptional communication, interpersonal, and time management skills

EDUCATION AND QUALIFICATIONS
  • High School Diploma or GED required
  • Bachelor's degree preferred
  • Five years of proven sales experience with minimum two to three years in the retirement or financial services space.
  • Ability to manage a region with established advisor connections in that region.
  • Solid working knowledge of retirement plan services preferred
  • Travel required within territory; approximately 50% or as needed

REMOTE WORKING REQUIREMENTS
As a remote-first company, we have compiled expectations for a successful remote work environment:
  • Ability to build rapport with others remotely while working productively with limited in-person interaction
  • Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely
  • Designate a quiet, and well-lit space free of as many distractions as possible
  • Be online and available to work during designated business hours in local time zone
  • Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relevant conversations, and file sharing. Familiarity with Microsoft Teams is a plus
  • Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint

BENEFITS
Definiti has a dynamic, growth-focused culture, and we are committed to offering attractive employee-centric benefits, including:
  • A virtual-first work philosophy for most jobs
  • 401(k) with up to 4% match
  • Flexible PTO allows you to take the time you need for wellness, vacations, and personal matters. We foster a trusting environment where employees manage their workloads responsibly. Time off doesn't accrue.
  • 12 paid holidays, 2 paid floating holidays, and your birthday is a holiday
  • Paid Parental Leave
  • A variety of medical, dental and vision plan options including Definiti subsidized premiums
  • Company-paid life insurance and short-term disability insurance
  • Bonus plan eligibility

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