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Technical Support Representative Jobs in Raleigh, NC

Sterling Engineering Inc.

Sales Support Rep

Raleigh, NC · On-site

$25/hr

Title: Sales Support Representative Location: Raleigh NC Hire Type: Contract Compensation: $25hr ... Experience in manufacturing, industrial, or technical environments preferred. * Strong ...

New

Vitaledge Technologies

Customer Support Rep

Cary, NC · Remote

$17.25 - $22.25/hr

Customer Support Representative As a Customer Support Representative, you will be the first line of defense for customer inquiries, ensuring prompt and effective resolution of technical and ...

Litera

Manager, Technical Support

Raleigh, NC · On-site

This role spans both tactical oversight and long-term planning, similar to what leading technical support roles describe as merging strategic leadership with daily team management. Key ...

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All JobsTechnical Support Representative JobsTechnical Support Representative Jobs in Raleigh, NC

Technical Support Representative information

See Raleigh, NC salary details

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How much do technical support representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for technical support representative in Raleigh, NC is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.37 per hour, depending on experience, location, and employer.

What is the role of a technical support representative?

A technical support representative assists customers by diagnosing and resolving technical issues related to products or services. They communicate solutions clearly, often using troubleshooting tools and knowledge bases, and may document interactions for future reference. Strong communication skills and technical knowledge are essential for this role.

What Does a Technical Support Representative Do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are some common challenges faced by Technical Support Representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What job makes $10,000 a month without a degree?

A Technical Support Representative typically does not earn $10,000 a month without specialized skills or experience; high earnings in this role are uncommon. However, some sales, freelance consulting, or tech-related roles such as software developers or cybersecurity specialists can reach or exceed this income level with relevant skills, certifications, and experience. These positions often require technical knowledge, problem-solving abilities, and sometimes self-employment or contract work.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human support representatives. Tech support roles still require human skills for complex problem-solving, customer interaction, and troubleshooting that AI cannot perform independently.

What does a technical service representative do?

A Technical Support Representative assists customers by diagnosing and resolving technical issues related to products or services. They often use troubleshooting tools, communicate solutions clearly, and may document interactions in support systems. Strong communication skills and technical knowledge are essential for this role.

What are the key skills and qualifications needed to thrive as a Technical Support Representative, and why are they important?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are Technical Support Representatives?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.
More about Technical Support Representative jobs
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What job categories do people searching Technical Support Representative jobs in Raleigh, NC look for? The top searched job categories for Technical Support Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Technical Support Representative jobs? Cities near Raleigh, NC with the most Technical Support Representative job openings:
Technical Support Representative jobs near you

Technical Customer Support Representative

HirexHire

Raleigh, NC • On-site

Full-time

Posted 14 days ago

Job description

ABOUT US
HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client's everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.
We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.
OUR CLIENT
Location: Raleigh, NC HQ (Remote)
Industry: Government Technology (SaaS)
Company Size: 50+
What They Do: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data.
Contact HirexHire for more client information
THE ROLE
Our client is seeking a Technical Customer Support Representative to serve as the front line of the customer experience for their SaaS platform. This role is responsible for managing inbound support requests, guiding customers through platform functionality, and ensuring timely resolution of issues. You will support both day-to-day inquiries and time-sensitive customer workflows, including live or scheduled events, while partnering closely with internal teams to deliver a seamless and high-quality customer experience. This position requires strong communication, sound judgement, and the ability to remain calm in high-priority situations, with a primary focus on supporting customers during Pacific Time Zone business hours.
WHAT YOU WILL DO
  • Manage inbound customer support requests via chat, email, and screenshare with timely and professional communication.
  • Troubleshoot platform usage, configuration questions, and basic technical issues.
  • Support customers in preparing for and executing time-sensitive workflows, including live or scheduled events.
  • Provide real-time assistance for high-priority customer scenarios.
  • Identify, document, and escalate bugs or complex issues with clear and actionable context.
  • Collaborate with Customer Success, Implementation, and technical teams on complex or high-visibility accounts.
  • Maintain accurate documentation of issues, feature requests, and edge cases.
  • Contribute to internal knowledge base and support documentation.
  • Identify opportunities to improve customer outcomes and platform utilization.

WHAT YOU WILL NEED
  • 2-4 years of experience in customer support, customer success, or a similar role, preferably within a SaaS environment.
  • Ability to independently troubleshoot and resolve moderately complex technical issues such as permissions, configurations, or integrations.
  • Experience managing a support queue with competing priorities, including time-sensitive workflows.
  • Comfort investigating issues across systems such as admin settings, browser behavior, and basic API responses.
  • Experience documenting bugs and collaborating with engineering teams using tools like Azure DevOps or similar systems.
  • Familiarity with tools such as Intercom, Slack, and ticketing or workflow platforms.
  • Strong communication skills with the ability to guide non-technical users clearly and effectively.
  • Ability to navigate ambiguity and drive customer issues to resolution.
  • Strong organizational skills, attention to detail, and sound judgement on when to escalate issues.
  • Comfortable working Pacific Time Zone hours with occasional flexibility for time-sensitive support needs.

Apply