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Technical Support Representative Jobs in Raleigh, NC

VitalEdge Technologies

Customer Support Rep

Cary, NC · On-site

$17.25 - $22.25/hr

Customer Support Representative As a Customer Support Representative, you will be the first line of defense for customer inquiries, ensuring prompt and effective resolution of technical and ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

When issues require deeper technical intervention, draft clear, required-standard escalations to the next level of support. * Product Knowledge & Enablement: Develop an incredibly strong working ...

Relay

Technical Support Specialist III

Raleigh, NC

We are seeking a Technical Support Specialist III to serve as the team's deepest technical expert and primary internal resource for complex problem-solving, documentation standards, and peer ...

Relay

Technical Support Specialist III

Raleigh, NC · On-site

We are seeking a Technical Support Specialist III to serve as the team's deepest technical expert and primary internal resource for complex problem-solving, documentation standards, and peer ...

XCEED

Senior Technical Support Specialist

Raleigh, NC · On-site

Required : • 5+ years of professional experience in IT support, systems administration, or MSP work • Strong technical foundation in: Microsoft 365, Exchange Online, Azure AD • Windows Server ...

Judge Group, Inc.

Technical Support - R&D

Raleigh, NC · On-site

$32 - $34/hr

Technical Support - R&d Location: Raleigh, NC Duration: 3+ Months Contract We are seeking a dedicated and enthusiastic in-offfice IT Support Specialist to join our on-site team. As a specialist, you ...

Fairview

Technical Systems Support

Raleigh, NC · On-site

Description: The Technical Systems Support position will play a vital role in maintaining our ... client representatives. * Document findings, risk levels, proof-of-concept exploits, and ...

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Technical Support Representative information

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How much do technical support representative jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for technical support representative in Raleigh, NC is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.37 per hour, depending on experience, location, and employer.

What is the role of a technical support representative?

A technical support representative assists customers by diagnosing and resolving technical issues related to products or services. They communicate solutions clearly, often using troubleshooting tools and knowledge bases, and may document interactions for future reference. Strong communication skills and technical knowledge are essential for this role.

What Does a Technical Support Representative Do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are some common challenges faced by Technical Support Representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

Is IT hard to get a tech support job?

Getting a technical support representative position can vary in difficulty depending on the required skills and experience. Entry-level roles often require basic knowledge of computer systems, troubleshooting, and customer service, while more advanced positions may need certifications like CompTIA A+ or relevant technical expertise. Building relevant skills and gaining certifications can improve job prospects in this field.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human support representatives. Tech support roles still require human skills such as troubleshooting complex issues, customer communication, and problem-solving, making AI a tool to augment rather than replace the job. Support representatives often use AI-powered tools to improve efficiency and focus on more complex tasks.

What does a technical service rep do?

A Technical Support Representative assists customers by diagnosing and resolving technical issues related to products or services. They communicate solutions via phone, email, or chat, often using troubleshooting tools and technical knowledge to ensure customer satisfaction and proper product functioning.

What are the key skills and qualifications needed to thrive as a Technical Support Representative, and why are they important?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are Technical Support Representatives?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.
More about Technical Support Representative jobs
What are popular job titles related to Technical Support Representative jobs in Raleigh, NC? For Technical Support Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Technical Support Representative jobs in Raleigh, NC look for? The top searched job categories for Technical Support Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Technical Support Representative jobs? Cities near Raleigh, NC with the most Technical Support Representative job openings:
Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,716 per year, or $20.5 per hour.

Customer Support Rep

VitalEdge Technologies

Cary, NC • On-site

$17.25 - $22.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Support Representative

As a Customer Support Representative, you will be the first line of defense for customer inquiries, ensuring prompt and effective resolution of technical and operational issues. Your ability to diagnose problems, provide solutions, and enhance support processes will be critical in driving customer success. Additionally, you will work closely with the account management team to improve the overall customer experience and provide feedback to product and development teams for continuous improvement.

Responsibilities

  • Manage and prioritize support tickets received through the Zendesk portal
  • Troubleshoot customer issues, identifying root causes and implementing resolutions
  • Develop in-depth expertise in our suite of applications to assist customers effectively
  • Collaborate with product and development teams to resolve complex technical issues
  • Work closely with account managers to ensure customer concerns are addressed comprehensively
  • Provide clear and professional communication with customers through multiple channels
  • Lead customer discussions and training sessions on application usage and best practices
  • Identify trends in customer support requests and provide insights for product improvements
  • Maintain detailed documentation of customer interactions and resolutions

Required Skills & Education

  • 1-2 years of experience providing customer support in SaaS environment
  • Bachelor's degree
  • Rental business experience in the heavy equipment industry
  • Strong understanding of rental operations, ideally with experience at a rental counter
  • Exceptional interpersonal and problem-solving skills
  • Strong verbal and written communication abilities
  • Ability to lead virtual meetings and training sessions
  • Self-starter with excellent time management and multitasking skills
  • Passion for technology and learning new software applications
  • Ability to coordinate with remote development teams, including during non-traditional business hours
  • Effective in a fast-paced, team-oriented environment

Preferred Experience

  • Background in business administration, customer service, or information technology
  • Familiarity with Zendesk and other customer support tools

VitalEdge is an Equal Opportunity Employer

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