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Technical Support Representative Jobs in Raleigh, NC

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

When issues require deeper technical intervention, draft clear, required-standard escalations to the next level of support. * Product Knowledge & Enablement: Develop an incredibly strong working ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...

Flowserve

Sales Support Representative

Raleigh, NC · On-site

$18.50 - $25.25/hr

The Sales Support Representative (SSR) is the primary point of contact for the customer and ... technical and commercial requirements. - Drive daily tactical customer proposals in addition to ...

QuestBlue Systems, Inc

Be Seen First

Local Number Portability & Technical Support Associate

Morrisville, NC · On-site

$24 - $27/hr

About the Role QuestBlue is seeking an LNP, Messaging & Technical Support Associate to join our team. This position will primarily be responsible for managing Local Number Portability (LNP) and 10DLC ...

New

Varonis

Front Line Support Representative

Morrisville, NC

$13.75 - $16.75/hr

Front Line Support Representative The Company: Varonis(Nasdaq: VRNS) is a leader in data security ... We provide first-touch support for IT professionals from all over the world; resolving technical ...

varonis

Front Line Support Representative

Morrisville, NC · On-site

$13.75 - $16.75/hr

Description Front Line Support Representative The Company: Varonis (Nasdaq: VRNS) is a leader in ... We provide first-touch support for IT professionals from all over the world; resolving technical ...

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All JobsTechnical Support Representative JobsTechnical Support Representative Jobs in Raleigh, NC

Technical Support Representative information

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How much do technical support representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for technical support representative in Raleigh, NC is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.37 per hour, depending on experience, location, and employer.

What is a technical support representative?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.

What does a technical support representative do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are the key skills and qualifications needed to thrive as a technical support representative?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are some common challenges faced by technical support representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

How much does a technical support representative make?

The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level roles typically start at lower wages, while experienced technicians with certifications can earn higher salaries. Many positions also offer benefits such as health insurance and opportunities for skill development with tools like remote support software.
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For Technical Support Representative jobs in Raleigh, NC, the most frequently searched job titles are:

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The top searched job categories for Technical Support Representative jobs in Raleigh, NC are:

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Cities near Raleigh, NC with the most Technical Support Representative job openings:

Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,719 per year, or $20.5 per hour.

Technical Support Specialist

Core Managed

Raleigh, NC • On-site

$45K - $50K/yr

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Job description

Core Managedis looking for an IT tech that has the desire to join a fast-growing company. This will be a junior level, fast paced position, and you will be doing level 1 support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical users and exceptional time management skills. Here you will be exposed to a wide range of advanced technologies and be able to work side by side with senior team members to increase your knowledge. Our clients are cutting edge, so even new staff have the opportunity to work with all the latest cloud and cybersecurity technologies.
What makes us cool:
  • Fun team that is focused on everyone's success
  • Laid back atmosphere free of internal politics
  • Constantly learning new tech on the job
  • We offer a 401K, health benefits, competitive pay and vacation

The Position:
This position is for people who don't mind working hard and talking to people every day. We want you to develop relationships with our clients and staff. In some cases you'll be assigned to work at a client's location. We are on the same team working towards the same common goals. Big egos need not apply. Teamwork makes the dream work!
Need to Have:
  • Focus and ability to avoid distractions
  • Persistence in problem solving
  • Humility to be able to ask for necessary help and support
  • Commitment to a high level of quality work
  • Ownership of assigned tasks
  • Being able to adapt quickly
  • Punctuality and a clean business appearance
  • Desire to help others
  • Ability to learn quickly
  • Time management skills
  • Ability to develop relationships with clients and internal staff
  • Follow process and identify possible improvements
  • Exemplary written and verbal communication skills

What we will do for you:
  • Provide a work environment that is truly fun to be in
  • Give you an opportunity to work on the latest cutting-edge tech
  • Give you a path for promotion
  • Teach you about:
    • Servers
    • Networking
    • Firewalls (Fortinet | Fortigate)
    • Hyper-V
    • Microsoft 365
    • Azure
    • Exchange
    • Active Directory
    • Cybersecurity

Requirements:
  • Bachelor's degree preferred; associate degree required
  • Reliable vehicle
  • Pass a drug test and background check
  • Occasionally work evenings and weekends (IT never stops)

HR Stuff:
  • Full medical benefits (1st Day)
  • Annual Bonus
  • 18 days of PTO
  • 401K with 4% match
  • Full-time
  • Salary 45-50k
  • In office position near Raleigh, NC

Company's website:
  • https://www.coremanaged.com/

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