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Technical Support Representative Jobs in Raleigh, NC

Adecco

Technician Support Representative

Raleigh, NC · On-site

$19 - $21/hr

... Representative in Raleigh, North Carolina. This role is in person / onsite. Please read below and ... Technical Support ACD lines. · Performs outbound calls as assigned. · Documents contacts and ...

Baxter

Technical Support Specialist

Raleigh, NC · Remote

$64K - $88K/yr

As a Technical Support Specialist within Care Communications, you will provide remote technical ... The above range represents the expected salary range for this position. The actual salary rate may ...

ABB

VFD Technical Support Specialist

Cary, NC · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...

Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Technical Support - Own a queue of customer tickets, hopping on a phone/video call when needed ...

Guidebook

Customer Support Representative

Raleigh, NC · Remote

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Technical Support - Own a queue of customer tickets, hopping on a phone/video call when needed ...

Guidebook

Customer Support Representative

Raleigh, NC · On-site

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Key responsibilities Technical Support - Own a queue of customer tickets, hopping on a phone/video ...

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Technical Support Representative information

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How much do technical support representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technical support representative in Raleigh, NC is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.37 per hour, depending on experience, location, and employer.

What is a technical support representative?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.

What does a technical support representative do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are the key skills and qualifications needed to thrive as a technical support representative?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are some common challenges faced by technical support representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

How much does a technical support representative make?

The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level roles typically start at lower wages, while experienced technicians with certifications can earn higher salaries. Many positions also offer benefits such as health insurance and opportunities for skill development with tools like remote support software.
More about Technical Support Representative jobs

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The top searched job categories for Technical Support Representative jobs in Raleigh, NC are:

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Cities near Raleigh, NC with the most Technical Support Representative job openings:

Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $42,716 per year, or $20.5 per hour.

Technician Support Representative

Raleigh, NC • On-site

Adecco
Recruiting and Staffing Services • 10K+ employees
Learn more about Adeccoexternal

$19 - $21/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Adecco Healthcare & Life Sciences is assisting our client with hiring a Technician Support Representative in Raleigh, North Carolina. This role is in person / onsite. Please read below and apply with an updated resume for consideration.

Location:         Raleigh, North Carolina

Type:               Three-month contract to hire opportunity!

Schedule:        Monday through Friday, 8am to 5pm

Pay:                 $19.00 to $21.00 an hour

Responsibilities of the Technician Support Representative:

·         Communicates with internal and external departments.

·         Answers inbound calls from Technical Support ACD lines.

·         Performs outbound calls as assigned.

·         Documents contacts and follow ups in system database.

·         Documents and reports on product trends and customer complaints.

·         Ensure accurate client information is documented and processed.

·         Maintains ISO and JCAHO standards.

·         Assists field representatives with technical and procedural issues.

·         Processes and distributes outbound data and paperwork.

·         Accurately complete Medicare Call logs and daily checklist.

·         Maintain cleanliness and organization of work areas.

·         Maintains confidentiality of all records.

Qualifications of the Technician Support Representative:

·         High School Diploma or GED

·         Prior customer service experience

·         Knowledge of Medicare, private insurance/managed care is a plus

·         Strong verbal and written communication skills

Why work for Adecco?

·         Weekly Pay

·         401(k) Plan

·         Skills Training

·         Excellent medical, dental, and vision benefits


Pay Details: $19.00 to $21.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.