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Technical Support Representative Jobs in Raleigh, NC

Fairview

Technical Systems Support

Raleigh, NC · On-site

Description: The Technical Systems Support position will play a vital role in maintaining our ... client representatives. * Document findings, risk levels, proof-of-concept exploits, and ...

Streamline

Customer Support Representative

Durham, NC

$14.50 - $19.75/hr

Provide administrative support to keep things running smoothly. * Utilize AI technology and office tools to streamline operations. Requirements What You Need: * 1+ year of experience in a customer ...

Avacend Inc

Customer Support Representative

Cary, NC · On-site

$2 - $15/hr

Work Schedule : Schedule: Monday - Friday; 11:30am - 8pm w/a rotating Saturday from 9am - 6pm every 6-8 weeks (when working Saturday, day off will be Tuesday, Wednesday, Thursday or Friday) Work ...

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All JobsTechnical Support Representative JobsTechnical Support Representative Jobs in Raleigh, NC

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How much do technical support representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for technical support representative in Raleigh, NC is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.37 per hour, depending on experience, location, and employer.

What is the role of a technical support representative?

A technical support representative assists customers by diagnosing and resolving technical issues related to products or services. They communicate solutions clearly, often using troubleshooting tools and knowledge bases, and may document interactions for future reference. Strong communication skills and technical knowledge are essential for this role.

What Does a Technical Support Representative Do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are some common challenges faced by Technical Support Representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What job makes $10,000 a month without a degree?

A Technical Support Representative typically does not earn $10,000 a month without specialized skills or experience; high earnings in this role are uncommon. However, some sales, freelance consulting, or tech-related roles such as software developers or cybersecurity specialists can reach or exceed this income level with relevant skills, certifications, and experience. These positions often require technical knowledge, problem-solving abilities, and sometimes self-employment or contract work.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human support representatives. Tech support roles still require human skills for complex problem-solving, customer interaction, and troubleshooting that AI cannot perform independently.

What does a technical service representative do?

A Technical Support Representative assists customers by diagnosing and resolving technical issues related to products or services. They often use troubleshooting tools, communicate solutions clearly, and may document interactions in support systems. Strong communication skills and technical knowledge are essential for this role.

What are the key skills and qualifications needed to thrive as a Technical Support Representative, and why are they important?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are Technical Support Representatives?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.
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Technical Support Representative jobs near you
Technical Systems Support

Technical Systems Support

Fairview Investment Services LLC

Raleigh, NC • On-site

Full-time

Posted 9 days ago

Job description

The Technical Systems Support position will play a vital role in maintaining our IT infrastructure while providing outstanding support to our users. You will manage system performance, ensure network security, and respond to internal user technical issues. This will help to create a seamless technology experience for ViewPoint Partners.
Job Responsibilities
  • Assist with onboarding and setup of new users, devices, and system access.
  • Maintain, monitor, and optimize company networks, systems, servers, workstations, and other IT infrastructure components.
  • Implement and support security protocols, backup solutions, and disaster recovery processes to ensure business continuity.
  • Perform regular system maintenance, updates, patch management, and endpoint security administration.
  • Troubleshoot and resolve hardware, software, connectivity, and system performance issues for end users.
  • Communicate technical issues, outages, and resolutions to users and management.
  • Serve as an escalation point for advanced technical support requests via phone, email, chat, or in-person support.
  • Document technical issues, troubleshooting steps, and resolutions within the internal ticketing system.
  • Provide user training and guidance on company software, hardware, and cybersecurity best practices.
  • Assist with external penetration and vulnerability testing engagements by coordinating with internal staff and client representatives.
  • Document findings, risk levels, proof-of-concept exploits, and remediation recommendations in penetration testing assessments for clients.
  • Maintain accurate documentation related to IT systems, security procedures, configurations, and incident response activities.
  • Conduct routine vulnerability scans and assist in maintaining security compliance standards and policies.

Requirements
Bachelor's Degree or proven experience in administration within a corporate environment and proven help desk support experience.
3-5 Years Tech Support Experience with Cyber Security a plus
Familiarity with network protocols, firewalls, VPNs, cybersecurity
Excellent problem-solving and communication skills.
Ability to work independently and collaboratively in a team environment.
Must possess an intrinsic drive to excel coupled with holding values in line with ViewPoint Partners principles.
Ability to lead projects assigned to deadlines, while maintaining strong team orientation
Ability to think ahead, plan and manage time efficiently.
Preferred Skills:
Experience with cloud services
Knowledge of virtualization technologies
IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Solutions Expert, CCNA) are a plus.
Working knowledge of: SQL System Administration, Windows,Microsoft Office (all related software), network administration, backup solutions, replication, firewall management, general cyber security

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