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Technical Support Representative Jobs in Raleigh, NC

JS Consulting

Prod Support

Raleigh, NC · On-site

Banking operations knowledge and/or technical skills is a plus. * Experience supporting both in-house developed and SaaS hosted applications. * Experience with ServiceNow - add/update/resolving ...

Tata Consultancy Service Limited

Prod Support

Cary, NC · On-site

$80K - $95K/yr

Prod Support Must Have Technical/Functional Skills - Strong understanding of Linux/Unix administration and network infrastructure; Experience in Java J2EE, Camunda workflows - SQL querying and ...

DSI

Retail Support Specialist

Apex, NC · On-site

$26/hr

Serve as the primary AT&T representative for these partners, leading in-store support for retail ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Raleigh, NC · On-site

$26/hr

Serve as the primary AT&T representative for these partners, leading in-store support for retail ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Apex, NC

$26/hr

Serve as the primary AT&T representative for these partners, leading in-store support for retail ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Raleigh, NC · On-site

$26/hr

Serve as the primary AT&T representative for these partners, leading in-store support for retail ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Apex, NC · On-site

$26/hr

Serve as the primary AT&T representative for these partners, leading in-store support for retail ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Raleigh, NC · On-site

$26/hr

Serve as the primary AT&T representative for these partners, leading in-store support for retail ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing ... S. and Canada provide a broad range of technical expertise in defense, civil, and health ...

Buhler Inc.

Onsite Support Engineer

Cary, NC · On-site

Provide technical support externally and internally. * Develop, organize and provide customer ... Ensure professional representation of Bühler at customer sites. * Support customer projects and ...

WCPSS

Internal Support Services Technician

Raleigh, NC · On-site

$33K - $41K/yr

Overview POSITION TITLE (Oracle title) INTERNAL SUPPORT SERVICES (ISS) TECHNICIAN WORKING TITLE ISS Technician-Surplus SCHOOL/DEPARTMENT Purchasing LOCATION Rock Quarry, Raleigh, NC PAY GRADE ...

WCPSS

Internal Support Services Technician

Raleigh, NC · On-site

$33K - $41K/yr

Overview POSITION TITLE (Oracle title) INTERNAL SUPPORT SERVICES (ISS) TECHNICIAN WORKING TITLE ISS Technician-Surplus SCHOOL/DEPARTMENT Purchasing LOCATION Rock Quarry, Raleigh, NC PAY GRADE ...

RTX

Technical Writer-Wilson, North Carolina

Micro, NC

$43K - $82K/yr

Support adherence to site Change Control Board process. Collaborate with subject matter experts to ... The salary range provided is a good faith estimate representative of all experience levels. RTX ...

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Technical Support Representative information

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How much do technical support representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technical support representative in Raleigh, NC is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.37 per hour, depending on experience, location, and employer.

What is a technical support representative?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.

What does a technical support representative do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are the key skills and qualifications needed to thrive as a technical support representative?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are some common challenges faced by technical support representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

How much does a technical support representative make?

The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level roles typically start at lower wages, while experienced technicians with certifications can earn higher salaries. Many positions also offer benefits such as health insurance and opportunities for skill development with tools like remote support software.
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The top searched job categories for Technical Support Representative jobs in Raleigh, NC are:

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Cities near Raleigh, NC with the most Technical Support Representative job openings:

Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $42,716 per year, or $20.5 per hour.

Technical Client Specialist AMD Technology 764126

Morrisville, NC • On-site

Adecco
Recruiting and Staffing Services • 10K+ employees
Learn more about Adeccoexternal

$59.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Conduct detailed presentations and demonstrations of embedded AMD products and solutions to customers, partners, and stakeholders.

  • Serve as a trusted advisor by collaborating with sales teams and supporting customer pursuits and opportunity identification.

  • Identify and lead industry vertical solutions technical workshops and perform customer application rationalization workshops/assessments.

Job description

Technical Client Specialist - AMD Technology (764126)
Your opportunity to join a high-level team at our Global Fortune 500 Computing Technology Client in Morrisville, NC! 
Position Overview: We are seeking a highly skilled and motivated Technical Client Specialist to join the North America Technical Sales team, focusing on PC devices powered by AMD technology. This role involves performing in-depth product presentations and demonstrations, providing technical expertise, and acting as a trusted advisor to customers, partners, and internal teams.
Reporting Structure: Embedded within the North America Technical Sales team Raleigh (Morrisville) Located.  Our client maintains a hybrid schedule, mandatory three-days-in-office, policy.  No Remote Work. You must reside in the Raleigh, NC market to perform in this role.
Key Responsibilities:

  • Product Presentations and Demonstrations: Conduct detailed presentations and demonstrations of embedded AMD products and solutions to end-user customers, channel partners, and internal/external stakeholders at our client and AMD.

  • Industry Knowledge: Demonstrate strong knowledge of the PC industry, including applications, deployment, security, and connectivity best practices to effectively solution-sell.

  • Trusted Advisor: Serve as the trusted advisor for North America AMD technology and solutions, collaborating closely with client Technical and Field Sales and 4P teams.

  • Sales Support: Engage with sales teams to support customer pursuits and opportunity identification for the team’s AMD products and recommended solutions.

  • Solution Identification: Work with the Services team to identify solutions that accelerate the adoption of AMD technology and differentiate AMD as technology leader that solves customers challenges

  • AMD Collaboration: Support AMD Field Sales and Field Application Engineers on  solutions, customer engagements, and RFPs.

  • Training and Development: Provide training on AMD solutions to all Sellers, Sit with Inside Sales in B6 and lead technical training for Technical Client Advisors.

  • Workshops and Assessments: Identify and lead industry vertical solutions technical workshops and perform customer application rationalization workshops/assessments.

Qualifications:

  • Strong technical background in PC industry applications, deployment, security, and connectivity.

  • Proven experience in technical sales or client specialist roles.

  • Excellent presentation and demonstration skills.

  • Ability to work collaboratively with sales teams and technical staff.

  • Strong problem-solving skills and the ability to identify and implement effective solutions.

  • Experience with AMD technology and high-quality PC products is highly desirable.

 What’s in it for you?

  • Excellent, professional work environment.

  • Our cutting-edge technology client’s name is a huge resume-builder!

  • Comprehensive suite of available benefits.

  • Opportunity to be hired directly by our client.

  • Competitive pay ranging from $50.00/hour to $62.50/hour, depending on background, experience, and qualifications.

Apply now!


Pay Details: $59.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.