Technical Support Representative Jobs in Raleigh, NC

About the Department
You will be joining Fill & Finish Expansions (FFEx), which is responsible for all major expansion activities within aseptic production, solid dosage forms, finished products, fill & finish warehousing, and QC across all production areas in Product Supply. The area is anchored in Product Supply, Quality & IT, which globally employ approx. 20,000 of Novo Nordisk's 50,000 employees.
FFEx is a newly established and growing area with the responsibility to design, plan, and build all new aseptic filling capacity across Novo Nordisk to serve the needs of millions of patients. We do it by rethinking our production facilities with the use of modern technology, as we are setting the standards for the aseptic production of the future. Facilities designed today which we will still be proud of 20 years from now. FF Expansions has a global approach, where you will be working with multiple sites and cultures across the world.
What we offer you:
• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance - effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance
• Life & Disability Insurance
• Employee Referral Awards
At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.
The Position
Coach, support, and develop technical competencies on shift needed to support successful execution of production and maintenance processes.
Relationships
Reports to Manager.
Essential Functions

• Acts as a maintenance advocate, coordinating daily schedule, removing barriers and enabling maintenance to run optimally
• Serves as coach and technical mentor for maintenance technicians
• Execute process confirmation of maintenance standards used on shift and work with process team to find ideas to proactively improve quality and compliance
• Coach maintenance Event Response process
• Visualize/track events and actions
• Confirm maintenance technicians understand and follow processes
• Check that solutions are verified to work and shared across shifts
• Manage development plan for maintenance technicians on shift
• Execute shift maintenance plan, review and close work orders
• Ensure maintenance work is properly documented in SAP and log books
• Implements process improvements
• Follow all safety & environmental requirements in the performance of duties
• Other accountabilities as assigned

Physical Requirements
Moves equipment &/or supplies weighing up to 33 pounds within the facility using various body positions. Routinely operates & inspects manufacturing equipment using hands. Ability to be on feet for up to a 12-hour shift. May require corrected vision to 20/25 based on role. May require color vision based on role. Occasionally ascends/descends a ladder. May be required to work at elevated heights. Occasionally works around odorous &/or hazardous materials. May be required to wear latex gloves. Occasionally performs critical job functions in extremely cold work environments. Occasionally positions oneself within confined spaces for inspection, repair & maintenance of equipment. Ability to work in loud noise environments with hearing protection. Occasionally works in outdoor weather conditions. Able to pass a driving exam for powered industrial trucks. Does not require a valid drivers license.
Qualifications

• Bachelor's Degree in a technical field of study from an accredited university required
• May consider an Associate's Degree in a technical field of study from an accredited university required with a minimum of seven (7) years of maintenance or manufacturing experience required, preferably in a pharmaceutical manufacturing environment
• May consider a High School Diploma or equivalent with a minimum of nine (9) years of maintenance or manufacturing experience required, preferably in a pharmaceutical manufacturing environment
• Minimum of five (5) years of maintenance or manufacturing experience required, preferably in a pharmaceutical manufacturing environment
• Leadership experience (direct or indirect) preferred
• Knowledgeable in one or more of the following high-speed or automated systems: Filling, Formulation, Inspection, Assembly, Bulk manufacturing, Packaging, Utilities, or HVAC preferred
• Experience driving process improvements/design using systematic methodologies preferred, preferably Lean and Six Sigma
• Proven expertise in mentoring/developing, change management, planning/organizing, managing execution, and revising the work plan for complex problems solved by cross functional teams preferred

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk, we're not chasing quick fixes - we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger - a legacy of impact that reaches far beyond today.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.