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Online Support Jobs in Raleigh, NC (NOW HIRING)

VIVA USA INC

Logistics Inventory Specialist

Cary, NC · On-site +1

$17.50 - $22/hr

For all CSEs and other partners, this position provides inventory support services over the phone and online. Support Customer Administration with the following: Resolution of service report errors ...

Learner Education

Online SAT / Test Prep Tutor

Durham, NC · Remote

$35/hr

At least 1 year of online tutoring or teaching experience * Direct experience with the Digital SAT ... Tutors who are able to support academic subjects alongside test prep often see the most consistent ...

Learner Education

Online SAT / Test Prep Tutor

Durham, NC · Remote

$35/hr

... year of online tutoring or teaching experience Direct experience with the Digital SAT Must have ... Tutors who are able to support academic subjects alongside test prep often see the most consistent ...

Varsity Tutors

Social Networking Tutor

Chapel Hill, NC · Remote

$18 - $40/hr

... online Social Networking tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Social Networking Tutor

Durham, NC · Remote

$18 - $40/hr

... online Social Networking tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Learner Education

Online Algebra Tutor

Chapel Hill, NC · Remote

$25/hr

... to 1 online tutoring. We believe that confidence, clarity, and genuine connection are the ... Our tutors support students across the United States through flexible, remote sessions that meet ...

Varsity Tutors

Social Networking Tutor

Raleigh, NC · Remote

$18 - $40/hr

... online Social Networking tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Learner Education

Online Biology Tutor

Chapel Hill, NC · Remote

$25/hr

... to 1 online tutoring. We believe that confidence, clarity, and genuine connection are the ... Our tutors support students across the United States through flexible, remote sessions that meet ...

Learner Education

Online Biology Tutor

Chapel Hill, NC · Remote

$25/hr

... to 1 online tutoring. We believe that confidence, clarity, and genuine connection are the ... Our tutors support students across the United States through flexible, remote sessions that meet ...

Learner Education

Online Calculus Tutor

Raleigh, NC · Remote

$25/hr

... to 1 online tutoring. We believe that confidence, clarity, and genuine connection are the ... Our tutors support students across the United States through flexible, remote sessions that meet ...

Learner Education

Online Calculus Tutor

Raleigh, NC · Remote

$25/hr

... to 1 online tutoring. We believe that confidence, clarity, and genuine connection are the ... Our tutors support students across the United States through flexible, remote sessions that meet ...

Varsity Tutors

Wordpress Tutor

Durham, NC · Remote

$18 - $40/hr

... to support students from WordPress beginners through intermediate users building professional websites, blogs, and online portfolios. * Effective Teaching Methods: Ability to identify concepts ...

Varsity Tutors

Wordpress Tutor

Chapel Hill, NC · Remote

$18 - $40/hr

... to support students from WordPress beginners through intermediate users building professional websites, blogs, and online portfolios. * Effective Teaching Methods: Ability to identify concepts ...

Varsity Tutors

Wordpress Tutor

Raleigh, NC · Remote

$18 - $40/hr

... to support students from WordPress beginners through intermediate users building professional websites, blogs, and online portfolios. * Effective Teaching Methods: Ability to identify concepts ...

Varsity Tutors

Guitar Tutor

Durham, NC · Remote

$18 - $40/hr

... online Guitar tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

NPTE Tutor

Raleigh, NC · Remote

$18 - $40/hr

... online NPTE tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Rhino Tutor

Durham, NC · Remote

$18 - $40/hr

... online Rhino tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Sketchup Tutor

Durham, NC · Remote

$18 - $40/hr

... online Sketchup tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Rhino Tutor

Chapel Hill, NC · Remote

$18 - $40/hr

... online Rhino tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

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Showing results 1-20

All JobsOnline Support JobsOnline Support Jobs in Raleigh, NC

Online Support information

See Raleigh, NC salary details

$11

$18

$25

How much do online support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online support in Raleigh, NC is $18.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.86 per hour, depending on experience, location, and employer.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

What are some common challenges faced by online support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as an online support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are online support jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are online support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.
More about Online Support jobs
What are the most commonly searched types of Support jobs in Raleigh, NC? The most popular types of Support jobs in Raleigh, NC are:
What are popular job titles related to Online Support jobs in Raleigh, NC? For Online Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Online Support jobs in Raleigh, NC look for? The top searched job categories for Online Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Online Support jobs? Cities near Raleigh, NC with the most Online Support job openings:
Online Support jobs near you
Infographic showing various Online Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 54% Full Time, 23% Part Time, and 23% Contract. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $37,591 per year, or $18.1 per hour.

Logistics Inventory Specialist

VIVA USA INC

Cary, NC • On-site, Remote

$17.50 - $22/hr

Contractor

Re-posted 9 days ago

Job description

Logistics Projects Professional
This position will be responsible for managing consignment, trunk stock and tool inventory for CX Field organization.
This position will assist the Field with their spare part and tool & test inventories and provide reporting and analysis as it pertains to inventory management. This position will also be responsible for preparing and performing physical inventory activities annually as per accounting guidelines.
Key interactions for this position would be with Customer Administration, Client Returns, Regional Service Managers, Customer Service Engineers, CSML, 3rd party Logistics provider (DHL), Finance, calibration provider (SIMCO), the Customer Care Center, and the Tool Center staff.
Specific responsibilities included in inventory management activities:
For all CSEs and other partners, this position provides inventory support services over the phone and online.
Support Customer Administration with the following:
Resolution of service report errors
Reversals for incorrect billings
Serial number error escalations as related to the installed base
Support Client Returns with the following:
Resolve return processing errors/issues
Proactively identify areas of improvement with end goal of reduced errors
Research and follow-up with CSML for missing parts
Physical Inventory
Coordinate and schedule with Field Management
Execute physical inventory activities with Field in a timely manner
Reconciliation of inventory between SAP, CSE, and Calibration with minimal variance
Work closely with and follow-up with CSEs and Management for escalations and material recounts
Follow-up with any transactions that were in error for CSE during physical inventory count
Error handling as it relates to inventory management
PO posting errors
Tool order failures
Reports and analysis as needed
This successful candidate will hold an Associate's Degree; BS in Supply Chain Logistics is preferred
Technical Skills: SAP, Microsoft Office
5-8 years of successful experience in area of responsibility and successful demonstration of key responsibilities and knowledge as presented above.
Ability to multi-task in a fast-paced environment
Decision making abilities
Top Required Skills
1. Problem-solving (inventory issues, workflow challenges).
2. Detail-oriented (to meet standards for accounting processes audits).
3. Self-motivated and productive in remote environment.
4. Flexibility/adaptability (workflow changes daily).
Preferred Experience
Material logistics background (ideal: 5-8 years, but 1-2 years considered).
SAP familiarity (client-modified platform).
Excel skills (basic lookups).
Nice-to-Have
Strong organizational skills and ability to handle varied tasks daily.
Notes:
Remote
Initial in-office orientation for equipment and training.
Schedule: Monday-Friday, 8:00 AM-5:00 PM
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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