Production Support Manager
Durham, NC · On-site
We are looking for Production Support Manager in Durham NC for 12 months Contract Job details mentioned below Title:Production Support Manager Location:Durham NC - 27701 Duration:12 months Contract ...
Production Support Manager
Durham, NC · On-site
We are looking for Production Support Manager in Durham NC for 12 months Contract Job details mentioned below Title:Production Support Manager Location:Durham NC - 27701 Duration:12 months Contract ...
The Operations & Administrative Manager serves as a critical member of our support team, helping ensure the efficient operation of our administrative, logistics, fleet, HR, and office functions. The ...
The Operations & Administrative Manager serves as a critical member of our support team, helping ensure the efficient operation of our administrative, logistics, fleet, HR, and office functions. The ...
Operations Support Manager
Durham, NC · On-site
The Operations & Administrative Manager serves as a critical member of our support team, helping ensure the efficient operation of our administrative, logistics, fleet, HR, and office functions. The ...
Operations Support Manager
Durham, NC · On-site
The Operations & Administrative Manager serves as a critical member of our support team, helping ensure the efficient operation of our administrative, logistics, fleet, HR, and office functions. The ...
... GPO support, ect..) as well as to assist with T3 level customer support for the consolidated ... Management -Good communication and Documentation Qualifications Local Candidates prefer first ...
... GPO support, ect..) as well as to assist with T3 level customer support for the consolidated ... Management -Good communication and Documentation Qualifications Local Candidates prefer first ...
Sales Support Manager
$118K - $150K/yr
* Manages the coordination of activities of a section or department with responsibility for meeting financial commitments, including costs, methods, and staffing. * Frequently interacts with ...
New
Sales Support Manager
$118K - $150K/yr
* Manages the coordination of activities of a section or department with responsibility for meeting financial commitments, including costs, methods, and staffing. * Frequently interacts with ...
New
Customer Support Manager
Raleigh, NC · On-site
$63K - $69K/yr
We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support ...
Customer Support Manager
Raleigh, NC · On-site
$63K - $69K/yr
We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support ...
Customer Support Manager
Raleigh, NC · On-site
$63K - $69K/yr
We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support ...
Customer Support Manager
Raleigh, NC · On-site
$63K - $69K/yr
We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support ...
Overview Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear ...
Overview Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear ...
Service Operations Support Manager
$97K - $143K/yr
Leadership & Team Management Lead and support the day-to-day operations of the UPS Parts team. Establish performance goals and service levels while coaching and developing team members. Promote a ...
New
Service Operations Support Manager
$97K - $143K/yr
Leadership & Team Management Lead and support the day-to-day operations of the UPS Parts team. Establish performance goals and service levels while coaching and developing team members. Promote a ...
New
Service Operations Support Manager
Raleigh, NC · On-site
$97K - $143K/yr
Leadership & Team Management • Lead and support the day-to-day operations of the UPS Parts team. • Establish performance goals and service levels while coaching and developing team members. • ...
New
Service Operations Support Manager
Raleigh, NC · On-site
$97K - $143K/yr
Leadership & Team Management • Lead and support the day-to-day operations of the UPS Parts team. • Establish performance goals and service levels while coaching and developing team members. • ...
New
Overview Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear ...
New
Overview Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear ...
New
Overview Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear ...
New
Overview Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear ...
New
Overview Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear ...
New
Overview Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear ...
New
Production Support Manager/Helpdesk Manager Duration: 12+ months Location: Durham, NC Client: Direct Client Description : This position will act as the Production Support Manager for the NC FAST Help ...
Production Support Manager/Helpdesk Manager Duration: 12+ months Location: Durham, NC Client: Direct Client Description : This position will act as the Production Support Manager for the NC FAST Help ...
SCMs must have the ability to manage customer support contracts from inception to completion, while leading a team of support specialists and engineers at a high level. Experience with financials ...
SCMs must have the ability to manage customer support contracts from inception to completion, while leading a team of support specialists and engineers at a high level. Experience with financials ...
S. Wealth Management clients. The role of Analyst, SBL Reporting and Product Support reports into the Senior Manager, SBL Product and Data Owner. The Analyst, SBL Reporting and Product Support ...
S. Wealth Management clients. The role of Analyst, SBL Reporting and Product Support reports into the Senior Manager, SBL Product and Data Owner. The Analyst, SBL Reporting and Product Support ...
Primary Function The Product Support Sales Manager is responsible for managing all sales activities and sales personnel for the assigned business segment to achieve revenue, profitability, and ...
Primary Function The Product Support Sales Manager is responsible for managing all sales activities and sales personnel for the assigned business segment to achieve revenue, profitability, and ...
Primary Function The Product Support Sales Manager is responsible for managing all sales activities and sales personnel for the assigned business segment to achieve revenue, profitability, and ...
Primary Function The Product Support Sales Manager is responsible for managing all sales activities and sales personnel for the assigned business segment to achieve revenue, profitability, and ...
Primary Function The Product Support Sales Manager is responsible for managing all sales activities and sales personnel for the assigned business segment to achieve revenue, profitability, and ...
Primary Function The Product Support Sales Manager is responsible for managing all sales activities and sales personnel for the assigned business segment to achieve revenue, profitability, and ...
Description Regional Operations Support Manager Location: Remote but must reside near one of our current locations in the Mid-Atlantic Region. Jacksonville, FL; Ocean Isle Beach and Raleigh, North ...
Description Regional Operations Support Manager Location: Remote but must reside near one of our current locations in the Mid-Atlantic Region. Jacksonville, FL; Ocean Isle Beach and Raleigh, North ...
Support Manager information
See Raleigh, NC salary details
$21.9K - $30.6K
9% of jobs
$30.6K - $39.3K
15% of jobs
$40.3K is the 25th percentile. Wages below this are outliers.
$39.3K - $48K
14% of jobs
$48K - $56.7K
9% of jobs
The median wage is $61K / yr.
$56.7K - $65.4K
9% of jobs
$65.4K - $74.1K
10% of jobs
$74.1K - $82.8K
11% of jobs
$83.5K is the 75th percentile. Wages above this are outliers.
$82.8K - $91.5K
6% of jobs
$91.5K - $100.2K
14% of jobs
$100.2K - $108.9K
2% of jobs
$108.9K - $117.6K
3% of jobs
$21.9K
$66K
$117.6K
How much do support manager jobs pay per year?
As of Aug 31, 2026, the average yearly pay for support manager in Raleigh, NC is $66,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $88,500.00 per year, depending on experience, location, and employer.
What does a support manager do?
A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?
Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.
What are the key skills and qualifications needed to thrive as a support manager, and why are they important?
To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.
What is the difference between Support Manager vs Customer Service Supervisor?
| Aspect | Support Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, develops support strategies | Supervises customer service representatives, handles daily customer interactions |
| Required Skills | Leadership, technical knowledge, problem-solving | Communication, conflict resolution, customer focus |
| Work Environment | Support centers, technical environments | Call centers, retail, service industries |
| Common Certifications | ITIL, customer service management certifications | Customer service certifications, leadership training |
The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.
How much do support managers make in the US?
Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.
What is the role of a support manager?
A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Raleigh, NC?
The most popular types of Support jobs in Raleigh, NC are:
What are popular job titles related to Support Manager jobs in Raleigh, NC?
For Support Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Support Manager jobs in Raleigh, NC look for?
The top searched job categories for Support Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Support Manager jobs?
Cities near Raleigh, NC with the most Support Manager job openings:
Job description
Company Description
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.
Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package
Job Description
Hi,
This is Anthony from Infojini Consulting. Hope you are doing well!
We are looking for Production Support Manager in Durham NC for 12 months Contract
Job details mentioned below
Title:Production Support Manager
Location:Durham NC - 27701
Duration:12 months Contract
CLient: State of NC-486827
Qualifications
Required
Solid knowledge and experience with browser based applications.
Experience researching, analyzing and interpreting automated system problems.
Very good oral and written communication skills to effectively deal with all levels of the organization.
Solid experience leading a team.
Experience analyzing and projecting the needs of a team to ensure success.
Experience implementing and managing a help desk operation.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Infojini
Sourced by ZipRecruiter
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Columbia, MD, US
Year founded
2006