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Support Manager Jobs in Hamlet, NC (NOW HIRING)

Captain D's

Cashier

Laurinburg, NC

$9.50 - $12.75/hr

Support manager, front-of-house, and back-of-house operations * Learn and follow company procedures Requirements: * Must be at least 16 years old. Schedule: * Varies; includes nights/weekends ...

Captain D's

Cook

Laurinburg, NC · On-site

$11.25 - $15/hr

Support manager, back-of-house, and front-of-house operations * Learn and follow company procedures Requirements: * Must be at least 16 years old. Schedule: * Varies; includes nights/weekends ...

Captain D's

Cook

Rockingham, NC

$11.75 - $15.75/hr

Support manager, back-of-house, and front-of-house operations * Learn and follow company procedures Requirements: * Must be at least 16 years old. Schedule: * Varies; includes nights/weekends ...

W&B Healthcare

Peer Support Specialist

Red Springs, NC · On-site

$15 - $19.25/hr

Enhance clients' coping, communication, and self-management skills * Assist clients in system navigation, including advocacy, appointments, and benefit access * Provide crisis and post-crisis support ...

EnrollHere

Technical Support Specialist

Pinehurst, NC · On-site

The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for ... Proven ability to manage multiple priorities in a fast-paced, remote environment. Benefits We ...

EnrollHere

Technical Support Specialist

Pinehurst, NC · Remote

The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for ... Proven ability to manage multiple priorities in a fast-paced, remote environment. Benefits We ...

EnrollHere

Technical Support Specialist

Pinehurst, NC · On-site

The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for ... Proven ability to manage multiple priorities in a fast-paced, remote environment. Benefits We ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Hamlet, NC

Support Manager information

See Hamlet, NC salary details

$18.6K

$56.1K

$99.9K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Hamlet, NC is $56,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,700.00 and $75,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What cities near Hamlet, NC are hiring for Support Manager jobs?

Cities near Hamlet, NC with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Hamlet, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,077 per year, or $27 per hour.

Cashier

Captain D's

Laurinburg, NC

$9.50 - $12.75/hr

Other

Re-posted 23 days ago

Captain D's rating

4.9

Company rating: 4.9 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

66th of 106 rated fast food restaurants

Job description

What makes Captain D’s a great place to work?


It's our people! We've built a culture that is committed to developing and empowering our people. We understand that taking care of our team is the most valuable ingredient for success.


As a Cashier, you'll be the face of Captain D’s — greeting and serving guests, keeping guest areas and store clean, and other related responsibilities. This is a great entry-level opportunity with room to grow.


Key Responsibilities:

  • Deliver warm, friendly guest service
  • Accurately handle register transactions for customers
  • Follow food safety and cleanliness standards
  • Support manager, front-of-house, and back-of-house operations
  • Learn and follow company procedures


Requirements:

  • Must be at least 16 years old.


Schedule:

  • Varies; includes nights/weekends/holidays


Apply now to become a Captain D's Cashier.

We are looking forward to adding you as the newest member of our family.


**This is a franchise owned location.**

What Captain D's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Captain D's logo

About Captain D's

Sourced by ZipRecruiter

We are an industry leading fast casual restaurant chain that has been serving guests great food for over 50 years. The food and service are awesome.

Industry

Restaurants

Company size

1,001 - 5,000 Employees

Headquarters location

Nashville, TN, US

Year founded

1969

Social media

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