ZipRecruiter

Log In

1

Support Manager Jobs in Hamlet, NC (NOW HIRING)

Chico's FAS

Support Associate - PT - Soma

Southern Pines, NC · On-site

$14.50 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

Kraken Kinetics

IT Support Specialist

Pinehurst, NC · On-site

$60K - $75K/yr

Manage device lifecycle tasks: imaging, issuance, configuration, maintenance, and retirement for Windows, macOS, and iOS devices. * Support new hire onboarding and departing employee offboarding ...

Kraken Kinetics

IT Support Specialist

Pinehurst, NC · On-site

$60 - $80/hr

Manage device lifecycle tasks: imaging, issuance, configuration, maintenance, and retirement for Windows, macOS, and iOS devices. * Support new hire onboarding and departing employee offboarding ...

Kraken Kinetics

IT Support Specialist

Pinehurst, NC · On-site

$60K - $75K/yr

Manage device lifecycle tasks: imaging, issuance, configuration, maintenance, and retirement for Windows, macOS, and iOS devices. * Support new hire onboarding and departing employee offboarding ...

Kraken Kinetics

Quality Manager

Pinehurst, NC · On-site

$75K - $115K/yr

Plan, conduct, and manage internal audits and support customer and third-party audits * Conduct management reviews and maintain quality performance metrics Inspection, Testing & Product Acceptance

Kraken Kinetics

Quality Manager

Pinehurst, NC · On-site

$80 - $100/hr

Plan, conduct, and manage internal audits and support customer and third‑party audits * Conduct management reviews and maintain quality performance metrics Inspection, Testing & Product Acceptance

Kraken Kinetics

Quality Manager

Pinehurst, NC · On-site

$75K - $115K/yr

Plan, conduct, and manage internal audits and support customer and third-party audits * Conduct management reviews and maintain quality performance metrics Inspection, Testing & Product Acceptance

previous pagenext page

Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Hamlet, NC

Support Manager information

See Hamlet, NC salary details

$18.6K

$56.1K

$99.9K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Hamlet, NC is $56,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,700.00 and $75,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Hamlet, NC are hiring for Support Manager jobs?

Cities near Hamlet, NC with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Hamlet, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,077 per year, or $27 per hour.

Pathology Office Support

FirstHealth of the Carolinas, Inc.

Pinehurst, NC • On-site

$13.75 - $18/hr

Full-time

Re-posted yesterday

FirstHealth of the Carolinas rating

7.3

Company rating: 7.3 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

264th of 898 rated healthcare providers

Job description

Overview
Transcription services and office functions associated with the Pathology section.
Responsibilities
Coordinates and performs routine and complex tasks using acquired skills of the principles of office, transcription and computer management to facilitate the report, distribution and management of pathology data for use in the treatment of disease, continuation of patient care and billing. Performs specimen processing to various send-out reference labs and incorporates results into pathology reports upon completion. Dispatch pathology staff for various procedures. Effective communication skills for telephone inquiries, requesting pathology materials, contacting physician offices for various requests and or clarification, communication with reference laboratories, other departments and other medical facilities. Maintains inventory for various reference labs, shipping containers and shipping materials. Maintain schedules for pathologists at various locations. Printing and maintain OR schedule and cytology procedure schedule for pathologists. Maintain slides and blocks, per CAP requirements and send-out policy. Prepares departmental tumor boards, legal cases and autopsy documentation. Provides backup support for additional departmental needs including other duties as assigned.
Qualifications
A high school diploma, medical terminology, typing, and computer skills. Previous experience in all areas of pathology lab office.

What FirstHealth of the Carolinas employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

FirstHealth logo

About FirstHealth

Sourced by ZipRecruiter

FirstHealth of the Carolinas is a private, Not for Profit Health care Network Headquartered in Pinehurst, NC. Its 6,100 Employees serve 15 counties in the mid Carolinas. Licensed for four hospitals with 610 beds, FirstHealth demonstrates a commitment to treating the whole patient and providing Quality Health care for the entire Community especially those in need. FirstHealth’s organizational culture is guided by its Core Purpose and Core Values and is committed to Patient Safety, Quality and Performance Excellence.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Pinehurst, NC, US

Year founded

1995

View All FirstHealth Jobs

Apply