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Support Manager Jobs in Raeford, NC (NOW HIRING)

eClercx

Associate Process Manager-IT

Fayetteville, NC · On-site

We are seeking an experienced IT Help Desk Support professional to join our team in Fayetteville ... Manage and resolve IT help desk tickets in a timely manner * Provide onsite support for desktops ...

Captain D's

Cashier

Laurinburg, NC

$9.50 - $12.75/hr

Support manager, front-of-house, and back-of-house operations * Learn and follow company procedures Requirements: * Must be at least 16 years old. Schedule: * Varies; includes nights/weekends ...

Captain D's

Cashier

Rockingham, NC

$10 - $13.50/hr

Support manager, front-of-house, and back-of-house operations * Learn and follow company procedures Requirements: * Must be at least 16 years old. Schedule: * Varies; includes nights/weekends ...

Captain D's

Cook

Laurinburg, NC · On-site

$11.25 - $15/hr

Support manager, back-of-house, and front-of-house operations * Learn and follow company procedures Requirements: * Must be at least 16 years old. Schedule: * Varies; includes nights/weekends ...

Home Depot

Store Support

Fayetteville, NC · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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See Raeford, NC salary details

$18.6K

$56K

$99.8K

How much do support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for support manager in Raeford, NC is $56,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,700.00 and $75,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Raeford, NC? The most popular types of Support jobs in Raeford, NC are:
What cities near Raeford, NC are hiring for Support Manager jobs? Cities near Raeford, NC with the most Support Manager job openings:
Support Manager jobs near you

IT Support Lead

Advanced IT Concepts LLC

Fort Liberty, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 hours ago

Job description




Job Title: IT Support Lead

Location: Fort Bragg, NC

Reports to: Program Manager

This position is designated as Key Personnel and is subject to Government review and approval.

*Contingent on award*

Company Overview

Advanced IT Concepts (AITC) is a rapidly growing engineering and technology services company specializing in systems engineering and integration, test and training systems support, range instrumentation and modernization, enterprise IT services, and mission-focused professional services. We support Department of Defense and federal government customers with expertise in live-fire and training range systems, network and communications infrastructure, systems lifecycle engineering, audiovisual and simulation systems, cybersecurity, program and project management, and global field service and sustainment. Our team provides end-to-end solutions spanning system design, integration, deployment, sustainment, and lifecycle modernization to ensure mission readiness for complex training and operational environments.

Advanced IT is an ISO 9001:2015 certified organization, operating under a disciplined quality management framework that ensures consistent delivery, continuous improvement, and customer satisfaction. All employees are trained in and required to adhere to Advanced IT’s established quality standards, policies, and procedures to ensure reliable, compliant, and high-quality performance across all programs and projects.


Security Clearance: Secret


Position Summary
Provides technical leadership for IT support operations for DoD environments, ensuring secure, reliable, and compliant delivery of services across datacenter, virtualization, network, and storage platforms. Leads day-to-day support activities, coordinates incident response, and partners with cybersecurity stakeholders to sustain risk management and authorization requirements. This position supports Quality Control objectives by ensuring IT services, cybersecurity controls, and system availability meet contract performance requirements through documented activities, metrics, and corrective actions as defined in the program Quality Control Plan.

Key Responsibilities
  • Lead and supervise a technical team providing Tier 2/3 support for DoD systems and mission environments.
  • Oversee daily IT operations including datacenter services, virtualization platforms, networks, and storage systems to meet availability and performance objectives.
  • Coordinate security incident response activities, including triage, containment, eradication, recovery, and after-action reporting.
  • Manage vulnerability identification and remediation efforts; support vulnerability management and penetration testing activities as required.
  • Support security assessment and authorization (A&A) activities and sustain Authorization to Operate (ATO) posture in coordination with cybersecurity stakeholders.
  • Execute and sustain NIST Risk Management Framework (RMF) processes, documentation, and continuous monitoring activities.
  • Develop, improve, and enforce SOPs, technical standards, and configuration baselines aligned to cybersecurity principles and best practices.
  • Provide status reporting, metrics, and briefings to leadership; coordinate with customers and stakeholders to prioritize work and manage risk.
  • Ensure personnel maintain required training, certifications, and Continuous Professional Development (CPD).
  • Support Quality Control activities by documenting inspections, audits, vulnerability remediation actions, and corrective measures related to IT systems, cybersecurity posture, and service delivery.
  • Support continuity of operations by identifying, documenting, and mitigating technical risks that could impact system availability, security posture, or mission execution.
Required Qualifications
  • Bachelor’s degree in an IT-related field OR Associate degree with ten (10) years of IT Lead experience.
  • Current DCWF Information Systems Security Manager (ISSM – 722) certification (e.g., CISSP, CISM, or equivalent).
  • Minimum of twenty (20) hours annual Continuous Professional Development (CPD).
  • Demonstrated expertise in:
    • Cybersecurity principles and best practices
    • NIST RMF processes
    • Security incident response
    • Vulnerability management and penetration testing
    • Security assessment and authorization
  • Experience supervising technical teams supporting DoD systems.
  • Experience managing datacenter, virtualization, network, and storage environments.
Preferred Qualifications
  • Advanced RMF/ATO sustainment experience in eMASS.
  • Experience supporting SOF-specific mission command training enclaves.
  • Prior interaction with ISSMs and Authorizing Officials.
Additional Notes

Work may be performed in secure spaces and may require adherence to customer site policies and established change/control procedures. Off-hours support may be required for planned maintenance windows or incident response.


Compensation

Salary and benefits will be commensurate with experience, expertise, education, and potential. All hired individuals are eligible to participate in a wide range of benefits including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.


Advanced IT provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws and offers equal opportunity for VEVRAA Protected Veterans. Advanced IT, will not discriminate against employees and job applicants who inquire about, discuss, or disclose compensation information.


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