ZipRecruiter

Log In

1

Virtual Support Jobs in Raleigh, NC (NOW HIRING)

Pwc

Executive Concierge

Raleigh, NC · On-site

$35K - $124K/yr

You are expected to demonstrate technical knowledge and proficiency in Microsoft Office Suite, social media tools, and other emerging mobile and virtual support technologies. Responsibilities ...

AO ASPIRE

Be Seen First

Remote Sales Representative

Raleigh, NC · Remote

$1.0K - $500K/yr

Through ongoing training, virtual support systems, and performance-based advancement opportunities, we help individuals build long-term careers while making a meaningful impact for veterans and ...

QuickMD

Virtual Physician

Lillington, NC · On-site

$200/hr

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

QuickMD

Virtual Physician

Clayton, NC · On-site

$200/hr

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

QuickMD

Virtual Physician

Creedmoor, NC · On-site

$200/hr

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

QuickMD

Virtual Physician

Morrisville, NC · On-site

$200/hr

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

QuickMD

Virtual Physician

Benson, NC · On-site

$200/hr

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

QuickMD

Virtual Physician

Fuquay Varina, NC · On-site

$200/hr

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

QuickMD

Virtual Physician

Lillington, NC · On-site

$200/hr

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

QuickMD

Virtual Physician

Durham, NC · On-site

$200/hr

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

next page

Showing results 1-20

All JobsSupport JobsVirtual Support JobsVirtual Support Jobs in Raleigh, NC

Virtual Support information

See Raleigh, NC salary details

$14

$25

$43

How much do virtual support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

How do you become a virtual support?

To become a virtual support professional, you typically need strong communication and organizational skills, proficiency with tools like email, chat, and project management software, and a reliable internet connection. Many roles require prior experience in customer service or administrative tasks, and some employers may prefer certifications in relevant areas. Gaining experience through freelance platforms or internships can also help establish your qualifications.
More about Virtual Support jobs
What are the most commonly searched types of Support jobs in Raleigh, NC? The most popular types of Support jobs in Raleigh, NC are:
What are popular job titles related to Virtual Support jobs in Raleigh, NC? For Virtual Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Virtual Support jobs in Raleigh, NC look for? The top searched job categories for Virtual Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Support jobs? Cities near Raleigh, NC with the most Virtual Support job openings:
Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

Virtual Patient Support Specialist

Syneos Health/ inVentiv Health Commercial LLC

Raleigh, NC • On-site

$16.50 - $20.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Syneos Health rating

8.1

Company rating: 8.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

38th of 86 rated pharmaceutical

Job description

Description

You're a proactive problem-solver and have the ability to make customers feel like your friend.

In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel. You will:

  • Provide timely and accurate responses to inbound calls, emails, and other communications from customers.
  • Build rapport and establish positive relationships with customers by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns.
  • Identify and resolve customer issues or escalate to appropriate internal teams as needed.
  • Maintain detailed and accurate records of customer interactions and transactions in our contact center software system.
  • Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements.

Essential Requirements:

  • High School diploma or equivalent; bachelor's degree or equivalent preferred.
  • 1-3 years of experience in customer service, call center operations, or related fields.
  • Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences.
  • Ability to multitask and work efficiently in a fast-paced, high-pressure environment.

Desired Requirements:

  • Experience in the pharmaceutical or healthcare industry.
  • Excellent problem-solving and critical thinking skills, with a focus on providing solutions that meet the needs of the customer.
  • Willingness to work flexible hours as needed.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)


At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.


499991009

What Syneos Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply