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Virtual Support Jobs in Raleigh, NC (NOW HIRING)

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Remote Sales Representative

Raleigh, NC · Remote

$1.0K - $500K/yr

Through ongoing training, virtual support systems, and performance-based advancement opportunities, we help individuals build long-term careers while making a meaningful impact for veterans and ...

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Raleigh, NC onsite resource * 3 5+ years of experience supporting enterprise endpoint technologies. * Hands on experience with Azure Virtual Desktop (AVD / VDI) environments. * Strong expertise with ...

Provide accurate and detailed documentation of reported problems for both phone and virtual support requests * Determine issue scope, impact, and priority while initiating the appropriate resolution ...

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Virtual Support information

See Raleigh, NC salary details

$14

$25

$43

How much do virtual support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for virtual support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Support Specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What is a Virtual Support specialist?

A Virtual Support specialist is a professional who provides customer service, technical assistance, or administrative support remotely, typically via email, chat, or phone. They help clients or customers resolve issues, answer inquiries, and ensure a smooth digital experience without being physically present in an office. Virtual Support roles are common in various industries, including tech, retail, healthcare, and finance. This job requires strong communication skills, technical aptitude, and the ability to multitask effectively in a remote environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

What Are Virtual Support Jobs?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are some common challenges faced by Virtual Support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.
What are the most commonly searched types of Support jobs in Raleigh, NC? The most popular types of Support jobs in Raleigh, NC are:
What are popular job titles related to Virtual Support jobs in Raleigh, NC? For Virtual Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Virtual Support jobs in Raleigh, NC look for? The top searched job categories for Virtual Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Support jobs? Cities near Raleigh, NC with the most Virtual Support job openings:
Infographic showing various Virtual Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.
Virtual Pharmaceutical Support Specialist

Virtual Pharmaceutical Support Specialist

Syneos Health/ inVentiv Health Commercial LLC

Raleigh, NC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Syneos Health rating

8.1

Company rating: 8.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

32nd of 74 rated pharmaceutical


Job description

Description

At Syneos Health, we challenge the status quo, we collaborate to deliver solutions, and we are passionate about changing lives...

We are looking for a talented individual to join our team as a Virtual Sales Specialist.

The Virtual Sales Specialist implements the client's marketing plan by delivering proficient sales presentations to a defined list of current and prospective customers. In the assigned territory, the VSS will plan and organize activities to ensure regular and consistent coverage of the territory according to a plan of action. Administration of territory information and compliance to reporting and regulatory requirements is imperative.

In this exciting opportunity, you are a great fit if you can...

  • Execute client-directed outbound calls, emails, and virtual strategic interactions with assigned targets and prospective customers to deliver effective sales presentations.
  • Clearly articulate clinical information to office staff using educational resources and support materials virtually.
  • Foster trust and credibility through consistent, professional communication in a virtual setting with HCPs and office staff.
  • Focus on total office support staff to drive product value by ensuring the office staff has the appropriate tools.

You are a great fit if you have...

  • Bachelor's Degree minimum required
  • 1+ years of B2B and/or pharmaceutical sales experience
  • Strong Account Management and collaboration skills required
  • Technical/computer proficiency
  • Self-motivated with strong performance orientation; expert selling skills including customer engagement and relationship-building success via e-promotion
  • Effective prioritization and planning while ensuring adherence to compliance guidelines

We would love for you to have...

  • 1+ years of vaccine sales experience and/or "Buy and Bill" experience preferred
  • 1+ years of virtual/inside healthcare sales experience is strongly preferred
  • The ability to quickly learn and convey complex product information to healthcare professionals

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.


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