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Virtual Support Jobs in Raleigh, NC (NOW HIRING)

Duncan Parnell

Operations Support Specialist

Morrisville, NC · On-site

$48K - $64K/yr

The Operations Support Specialist provides operational and administrative support to the Geospatial ... Partner with the Team Lead to maintain virtual warranty inventory and ensure timely, accurate ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

Provision, configure, and secure virtual machines and cloud infrastructure, applying best practices ... Tier 2 Cloud Support Position Requirements: * Must be a US Citizen (No exceptions; green card ...

New

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC · On-site

Provision, configure, and secure virtual machines and cloud infrastructure, applying best practices ... Tier 2 Cloud Support Position Requirements: * Must be a US Citizen (No exceptions; green card ...

New

NCSU

Temporary Technology Support Technician

Raleigh, NC

$32K - $41K/yr

... a Linux virtual computing environment. The position will require the technician to provide training and programming support to students and employees. The position will also provide website ...

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Virtual Support information

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$14

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$43

How much do virtual support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for virtual support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Support Specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What is a Virtual Support specialist?

A Virtual Support specialist is a professional who provides customer service, technical assistance, or administrative support remotely, typically via email, chat, or phone. They help clients or customers resolve issues, answer inquiries, and ensure a smooth digital experience without being physically present in an office. Virtual Support roles are common in various industries, including tech, retail, healthcare, and finance. This job requires strong communication skills, technical aptitude, and the ability to multitask effectively in a remote environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

What Are Virtual Support Jobs?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are some common challenges faced by Virtual Support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.
More about Virtual Support jobs
What are the most commonly searched types of Support jobs in Raleigh, NC? The most popular types of Support jobs in Raleigh, NC are:
What are popular job titles related to Virtual Support jobs in Raleigh, NC? For Virtual Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Virtual Support jobs in Raleigh, NC look for? The top searched job categories for Virtual Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Support jobs? Cities near Raleigh, NC with the most Virtual Support job openings:
Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

Operations Support Specialist

DUNCAN PARNELL INC

Morrisville, NC • On-site

$48K - $64K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Description

The Operations Support Specialist provides operational and administrative support to the Geospatial Customer Success and Operations team. This role is responsible for processing warranty and annual maintenance orders submitted by the Customer Success Team, Sales Team, and customers, while also supporting purchasing activities and the creation of end-customer warranty certificates. The position plays a key role in ensuring accurate, timely, and efficient service delivery.


Summary of Job Duties 

  • Process warranty and annual maintenance orders submitted by the Customer Success Team, Sales Team, and customers.
  • Purchase inventory required to fulfill warranty and annual maintenance orders.
  • Register customer information to serial numbers to ensure accurate warranty coverage.
  • Prepare warranty documentation for the Customer Success Team to present to customers.
  • Partner with the Team Lead to maintain virtual warranty inventory and ensure timely, accurate warranty assignments.
  • Participate in monthly virtual inventory reviews with the Team Lead and Shared Services Manager and reconcile counts with ERP records.
  • Prepare weekly, monthly, and quarterly reports as directed by the Team Lead and Shared Services Manager.
  • Perform other duties as assigned by the Team Lead.

Requirements

  • Demonstrated ability to interact with customers and employees in a positive, proactive manner.
  • Strong attention to detail and commitment to accuracy.
  • Technical writing skills preferred.
  • Ability to travel overnight as needed during the training period.
  • Proven time management skills, with the ability to multitask, prioritize independently, and meet deadlines.
  • Strong organizational skills with consistent follow-through.
  • Two or more years of related work experience preferred.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, as well as P21 and Salesforce.  

Compensation and Benefits Include:

  • Competitive Salary
  • Medical, dental, vision, accident, life, & long-term disability insurance available
  • Medical and dependent care FSA or HSA
  • 401(k) retirement plan
  • Paid parental leave
  • PTO & Holidays

Disclaimer

The statements above are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be a complete list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside their normal responsibilities as needed. 


Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

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