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Virtual Support Jobs in Durham, NC (NOW HIRING)

IT Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

Support key IT and Business programs including but not limited to Systems Support (Desktop and Server), VMware Horizon Virtual Desktop, Office 365 Online, Exchange Online, as well applicable end user ...

Virtual Physician

Durham, NC · On-site

$200/hr

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

Virtual Physician

Apex, NC · On-site

$200/hr

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

Virtual Physician

Apex, NC · On-site

$200/hr

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

Virtual Physician

Oxford, NC · On-site

$200/hr

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

Our commitment to innovation and physician support has made us a trusted name in virtual medicine. We offer substantial flexibility, allowing physicians to set their own schedules and work from ...

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Virtual Support information

See Durham, NC salary details

$13

$25

$43

How much do virtual support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual support in Durham, NC is $25.17, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $27.40 per hour, depending on experience, location, and employer.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

How do I become a virtual support?

To become a virtual support professional, you should develop strong communication and organizational skills, familiarize yourself with common tools like email, chat, and project management software, and consider obtaining relevant certifications if needed. Gaining experience through freelance platforms or internships can also help build your portfolio and credibility in remote support roles.

What are the most commonly searched types of Support jobs in Durham, NC?

The most popular types of Support jobs in Durham, NC are:

What are popular job titles related to Virtual Support jobs in Durham, NC?

For Virtual Support jobs in Durham, NC, the most frequently searched job titles are:

What job categories do people searching Virtual Support jobs in Durham, NC look for?

The top searched job categories for Virtual Support jobs in Durham, NC are:

What cities near Durham, NC are hiring for Virtual Support jobs?

Cities near Durham, NC with the most Virtual Support job openings:

Infographic showing various Virtual Support job openings in Durham, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $52,354 per year, or $25.2 per hour.

Senior Registered Virtual Client Service Associate

Raymond James Financial Services

Raleigh, NC • On-site

$18.75 - $25.75/hr

Other

Posted 6 days ago


Job description

Under general supervision, uses specialized skills gained through training and experience to provide proactive, virtual support to financial advisors. Provide efficient, high quality client service, account maintenance, and administrative support to advisors within the scope of the program. Follows established standard operating procedures to perform tasks, projects, and assist clients. Receives general guidance and direction to perform other work with substantial variety and complexity requiring decision making responsibility.

Essential Duties and Responsibilities

  • Communicates with assigned advisors proactively on a daily basis to ensure needs are being met and necessary support is being provided.

  • Manages client account maintenance activities which includes, but is not limited to opening/maintaining accounts, submitting forms, money movement, monitoring transactions and transfers, etc.

  • Delivers client support which includes, but is not limited to client meeting preparation, running reports, meeting follow up, and special outreach projects, etc.

  • Provides high caliber service to clients by responding to inquiries and requests promptly.

  • Researches complex client situations, communicates with home office departments to seek a timely resolution, while managing client’s expectations until resolved.

  • Participates in ongoing training and education to ensure the most efficient usages of technology and firm resources.

  • Performs other duties and responsibilities as assigned.

  • Coordinates /oversees the transition process for new client transition of accounts with other functional areas to ensure a professional process from initial client contact through transition of accounts ensuring proper execution of every step of the new client onboarding process.

  • Assists with prospective clients, provides consultation and education regarding the Raymond James and Associates platform.

Knowledge of

  • Company’s working structure, policies, mission, and strategies.

  • General office practices, procedures, and methods.

  • Financial industry experience

  • Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.

  • Work independently.

  • Provide a high level of customer service.

Skill in

  • Proficient use of Microsoft program suite, with advanced excel knowledge

  • Able to analyze account information

  • Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.

  • Provide the most efficient usage of technology and firm resources to enhance the client experience

Ability to

  • Help drive utilization/adoption to key tools and resources

  • Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.

  • Work independently.

  • Provide a high level of customer service.

Educational/Previous Experience Requirements

  • Associate’s degree and five (5) years of licensed financial services industry service experience.•

  • Branch experience preferred

  • ~or~

  • An equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

  • SIE required provided that an exemption or grandfathering cannot be applied.

  • Series 7 required.

  • Series 63, 65 and/or 66 as required by state.

  • Ability to obtain additional securities and advisory state registrations if required by state.


Raymond James Financial Services logo

About Raymond James Financial Services

Sourced by ZipRecruiter

Your financial goals, aspirations and investment needs are just that – yours. And your financial plan should reflect that. So rather than ask you to settle for an off-the-shelf investment program, we’re here to provide you with personalized financial planning based on your goals, your time frame and your particular tolerance for risk. We can provide you with just the right combination of financial services, support and guidance that make the most sense for you. We’ll also be there to help you each step of the way in the pursuit of your personal financial goals.

Industry

Accounting services

Company size

11 - 50 Employees

Headquarters location

Rockville, MD, US