Production Support Manager
Durham, NC · On-site
We are looking for Production Support Manager in Durham NC for 12 months Contract Job details mentioned below Title:Production Support Manager Location:Durham NC - 27701 Duration:12 months Contract ...
Production Support Manager
Durham, NC · On-site
We are looking for Production Support Manager in Durham NC for 12 months Contract Job details mentioned below Title:Production Support Manager Location:Durham NC - 27701 Duration:12 months Contract ...
... GPO support, ect..) as well as to assist with T3 level customer support for the consolidated ... Management -Good communication and Documentation Qualifications Local Candidates prefer first ...
... GPO support, ect..) as well as to assist with T3 level customer support for the consolidated ... Management -Good communication and Documentation Qualifications Local Candidates prefer first ...
Customer Support Manager
Raleigh, NC · On-site
$63K - $69K/yr
We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support ...
Customer Support Manager
Raleigh, NC · On-site
$63K - $69K/yr
We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support ...
Operations Support Manager
Durham, NC · On-site
Position Type: Operations Date Posted: 10/24/2025 Location: Maintenance Services Date Available: 01/02/2026 Position Number: Assignment Type: Position Term: 150408 Full-Time 12 MOE FTE:
Operations Support Manager
Durham, NC · On-site
Position Type: Operations Date Posted: 10/24/2025 Location: Maintenance Services Date Available: 01/02/2026 Position Number: Assignment Type: Position Term: 150408 Full-Time 12 MOE FTE:
Operations Support Manager
Durham, NC · On-site
Position Type: Operations Date Posted: 10/24/2025 Location: Maintenance Services Date Available: 01/02/2026 Position Number: Assignment Type: Position Term: 150408 Full-Time 12 MOE FTE:
Operations Support Manager
Durham, NC · On-site
Position Type: Operations Date Posted: 10/24/2025 Location: Maintenance Services Date Available: 01/02/2026 Position Number: Assignment Type: Position Term: 150408 Full-Time 12 MOE FTE:
Customer Support Manager
Raleigh, NC · On-site
$63K - $69K/yr
We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support ...
Customer Support Manager
Raleigh, NC · On-site
$63K - $69K/yr
We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support ...
Customer Support Manager
Raleigh, NC · Remote
Contact HirexHire for more client information THE ROLE Our client is seeking a Customer Support Manager to lead and scale their Technical Support function within a fast-paced SaaS environment. This ...
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Customer Support Manager
Raleigh, NC · Remote
Contact HirexHire for more client information THE ROLE Our client is seeking a Customer Support Manager to lead and scale their Technical Support function within a fast-paced SaaS environment. This ...
Production Support Manager/Helpdesk Manager Duration: 12+ months Location: Durham, NC Client: Direct Client Description : This position will act as the Production Support Manager for the NC FAST Help ...
Production Support Manager/Helpdesk Manager Duration: 12+ months Location: Durham, NC Client: Direct Client Description : This position will act as the Production Support Manager for the NC FAST Help ...
Fleet Field Support Manager
$106.37K - $158.97K/yr
Communicates facility support observations, findings, and corrective action issues to the Group Fleet Director, Corporate Management, and support field staff, as needed. * Travel, as required, to ...
Fleet Field Support Manager
$106.37K - $158.97K/yr
Communicates facility support observations, findings, and corrective action issues to the Group Fleet Director, Corporate Management, and support field staff, as needed. * Travel, as required, to ...
Sr. Customer Support Manager Location: Morrisville, NC Shift: 12 pm - 9 pm The Customer Support Manager is responsible for all aspects of customer post-sales support to our US based customers and ...
Sr. Customer Support Manager Location: Morrisville, NC Shift: 12 pm - 9 pm The Customer Support Manager is responsible for all aspects of customer post-sales support to our US based customers and ...
Manager Cloud Support (RapidScale)
Raleigh, NC · On-site
$101.50K - $169.10K/yr
We're hiring a Manager to lead our Cloud Support organization. In this role, you'll oversee existing customer care teams while helping evolve our Tier 3 support function into a world class ...
Manager Cloud Support (RapidScale)
Raleigh, NC · On-site
$101.50K - $169.10K/yr
We're hiring a Manager to lead our Cloud Support organization. In this role, you'll oversee existing customer care teams while helping evolve our Tier 3 support function into a world class ...
Manager Cloud Support (RapidScale)
$101.50K - $169.10K/yr
We're hiring a Manager to lead our Cloud Support organization. In this role, you'll oversee existing customer care teams while helping evolve our Tier 3 support function into a world class ...
Manager Cloud Support (RapidScale)
$101.50K - $169.10K/yr
We're hiring a Manager to lead our Cloud Support organization. In this role, you'll oversee existing customer care teams while helping evolve our Tier 3 support function into a world class ...
Senior Manager, Customer Support (Shift - 12 pm -9 pm EST)
Morrisville, NC · On-site
$155.50K - $233.30K/yr
Sr. Customer Support Manager Location: Morrisville, NC Shift: 12 pm - 9 pm The Customer Support Manager is responsible for all aspects of customer post-sales support to our US based customers and ...
Senior Manager, Customer Support (Shift - 12 pm -9 pm EST)
Morrisville, NC · On-site
$155.50K - $233.30K/yr
Sr. Customer Support Manager Location: Morrisville, NC Shift: 12 pm - 9 pm The Customer Support Manager is responsible for all aspects of customer post-sales support to our US based customers and ...
They are seeking a Hybrid Cloud Power and Cooling Support Manager to lead the technical strategy and operational support for high-density infrastructure, ensuring effective management of power and ...
They are seeking a Hybrid Cloud Power and Cooling Support Manager to lead the technical strategy and operational support for high-density infrastructure, ensuring effective management of power and ...
Manager Cloud Support (RapidScale)
Raleigh, NC · Hybrid
$101.50K - $169.10K/yr
We're hiring a Manager to lead our Cloud Support organization. In this role, you'll oversee existing customer care teams while helping evolve our Tier 3 support function into a world class ...
Manager Cloud Support (RapidScale)
Raleigh, NC · Hybrid
$101.50K - $169.10K/yr
We're hiring a Manager to lead our Cloud Support organization. In this role, you'll oversee existing customer care teams while helping evolve our Tier 3 support function into a world class ...
Manager, Technical Support
Raleigh, NC · On-site
We are looking for an experienced Support Manager to lead our frontline support function, delivering operational efficiency, coaching talent, and maintaining exceptional service standards. The ideal ...
Manager, Technical Support
Raleigh, NC · On-site
We are looking for an experienced Support Manager to lead our frontline support function, delivering operational efficiency, coaching talent, and maintaining exceptional service standards. The ideal ...
Manager, Technical Support
Raleigh, NC · On-site
We are looking for an experienced Support Manager to lead our frontline support function, delivering operational efficiency, coaching talent, and maintaining exceptional service standards. The ideal ...
Manager, Technical Support
Raleigh, NC · On-site
We are looking for an experienced Support Manager to lead our frontline support function, delivering operational efficiency, coaching talent, and maintaining exceptional service standards. The ideal ...
Manager, Technical Support
Raleigh, NC · On-site
We are looking for an experienced Support Manager to lead our frontline support function, delivering operational efficiency, coaching talent, and maintaining exceptional service standards. The ideal ...
Manager, Technical Support
Raleigh, NC · On-site
We are looking for an experienced Support Manager to lead our frontline support function, delivering operational efficiency, coaching talent, and maintaining exceptional service standards. The ideal ...
Itron is seeking a Technical Support & Solutions Manager to build, lead, and elevate our enterprise support function for critical infrastructure customers. In this highimpact role, you will design ...
Itron is seeking a Technical Support & Solutions Manager to build, lead, and elevate our enterprise support function for critical infrastructure customers. In this highimpact role, you will design ...
Technical Support & Solutions Manager
Raleigh, NC · On-site +1
Itron is seeking a Technical Support & Solutions Manager to build, lead, and elevate our enterprise support function for critical infrastructure customers. In this high-impact role, you will design ...
Technical Support & Solutions Manager
Raleigh, NC · On-site +1
Itron is seeking a Technical Support & Solutions Manager to build, lead, and elevate our enterprise support function for critical infrastructure customers. In this high-impact role, you will design ...
Support Manager information
See Durham, NC salary details
$21.7K - $30.4K
9% of jobs
$30.4K - $39K
15% of jobs
$40K is the 25th percentile. Wages below this are outliers.
$39K - $47.7K
14% of jobs
$47.7K - $56.4K
9% of jobs
The median wage is $60.7K / yr.
$56.4K - $65K
9% of jobs
$65K - $73.7K
10% of jobs
$73.7K - $82.3K
11% of jobs
$83K is the 75th percentile. Wages above this are outliers.
$82.3K - $91K
6% of jobs
$91K - $99.6K
14% of jobs
$99.6K - $108.3K
2% of jobs
$108.3K - $116.9K
3% of jobs
$21.7K
$65.6K
$116.9K
How much do support manager jobs pay per year?
As of May 28, 2026, the average yearly pay for support manager in Durham, NC is $65,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $87,900.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?
To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.
What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?
Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.
What does a Support Manager do?
A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What is the difference between Support Manager vs Customer Service Supervisor?
| Aspect | Support Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, develops support strategies | Supervises customer service representatives, handles daily customer interactions |
| Required Skills | Leadership, technical knowledge, problem-solving | Communication, conflict resolution, customer focus |
| Work Environment | Support centers, technical environments | Call centers, retail, service industries |
| Common Certifications | ITIL, customer service management certifications | Customer service certifications, leadership training |
The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.
What are the most commonly searched types of Support jobs in Durham, NC? The most popular types of Support jobs in Durham, NC are:
What cities near Durham, NC are hiring for Support Manager jobs? Cities near Durham, NC with the most Support Manager job openings:
Job description
Company Description
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.
Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package
Job Description
Hi,
This is Anthony from Infojini Consulting. Hope you are doing well!
We are looking for Production Support Manager in Durham NC for 12 months Contract
Job details mentioned below
Title:Production Support Manager
Location:Durham NC - 27701
Duration:12 months Contract
CLient: State of NC-486827
Qualifications
Required
Solid knowledge and experience with browser based applications.
Experience researching, analyzing and interpreting automated system problems.
Very good oral and written communication skills to effectively deal with all levels of the organization.
Solid experience leading a team.
Experience analyzing and projecting the needs of a team to ensure success.
Experience implementing and managing a help desk operation.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Infojini
Sourced by ZipRecruiter
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Columbia, MD, US
Year founded
2006