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Live Chat Jobs in Raleigh, NC (NOW HIRING)

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. * Resolve customer complaints or issues by actively listening and providing solutions promptly.

Comsult Connect

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. * Resolve customer complaints or issues by actively listening and providing solutions promptly.

Lennar

Internet Sales Coordinator

Morrisville, NC

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. * Maintain and update digital and community reference materials. * Guide customers through the sales process ...

Lennar

Internet Sales Coordinator

Raleigh, NC · On-site

$18.25 - $25/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. * Maintain and update digital and community reference materials. * Guide customers through the sales process ...

Lennar

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. * Maintain and update digital and community reference materials. * Guide customers through the sales process ...

Lennar Homes

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. Maintain and update digital and community reference materials. Guide customers through the sales process ...

Lennar

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. * Maintain and update digital and community reference materials. * Guide customers through the sales process ...

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All JobsLive Chat JobsLive Chat Jobs in Raleigh, NC

Live Chat information

See Raleigh, NC salary details

$22.8K

$57.8K

$84.1K

How much do live chat jobs pay per year?

As of Aug 23, 2026, the average yearly pay for live chat in Raleigh, NC is $57,838.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,000.00 and $83,600.00 per year, depending on experience, location, and employer.

What is a live chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What are the typical challenges faced by live chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.

What are live chat jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

More about Live Chat jobs

What are the most commonly searched types of Live Chat jobs in Raleigh, NC?

The most popular types of Live Chat jobs in Raleigh, NC are:

What are popular job titles related to Live Chat jobs in Raleigh, NC?

For Live Chat jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Live Chat jobs in Raleigh, NC look for?

The top searched job categories for Live Chat jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Live Chat jobs?

Cities near Raleigh, NC with the most Live Chat job openings:

Live Chat jobs near you
Infographic showing various Live Chat job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $57,838 per year, or $27.8 per hour.

Customer Support Specialist

Strawbridge Studios

Durham, NC • On-site

$45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Strawbridge Studios rating

4.5

Company rating: 4.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

10th of 12 rated photography companies

Job description

Customer Support Specialist

Location: Strawbridge Studios Inc
Compensation: $45,000 Annual Salary (paid biweekly)
Additional Perks: 401K and Profit Sharing + Optional Health, Dental, and Vision Plans
Time Off: 4 Weeks PTO

Who we are: 

Strawbridge Studios is a family-operated school photography company with a rich history within the portrait industry. Started in 1923, Strawbridge Studios has grown from a local portrait studio to an interstate photography operation, currently servicing 28 states and Washington, D.C. That is right! With over 100 years in the business, we are still growing as a company! The Strawbridge’s believe it has always been the people who have made this company successful.  Which is why we need you!   

We are seeking a dedicated Customer Support team, comprised of people who are passionate about serving our customers. Someone who is highly professional and enthusiastic about providing quality service to each of our customers. We stand strong on our Three Rules: Do your best, Do what is right, Treat others the way you want to be treated. If this is you, we would love to have you be a part of our Strawbridge family.  

What we do: 

At Strawbridge Studios, we photograph sports and school pictures all over the country. Each photograph of sports and school pictures is produced and shipped back to schools and homes every day from within our Durham, NC, facility.  To learn more about who we are, please visit https://www.strawbridge.net/about-us/

Our Vision:

Through our vision, we understand the importance of capturing the students’ memories, frozen in time. For this reason, we are committed and passionate about providing the highest quality of service to each customer. We are dedicated to effectively listening to our customers, resolving issues promptly, and providing customer satisfaction. We will professionally conduct ourselves by having integrity, accountability, and being passionate about the work we do each day. We are committed to always striving towards excellence.

 Customer Support Specialist Key Role and Responsibilities:

  • Answer inbound calls with some outbound calls.
  • Assist customers using multiple communication channels (phones, emails, and live chat) through the Zendesk system.
  • Research and resolve customer issues.
  • De-escalate customer complaints while maintaining a professional manner.

Customer Support Specialist Qualifications and Requirements: 

  • Must be able to work a scheduled shift: Monday through Friday 8AM – 5PM.
  • Must maintain a good attendance record. 
  • High school diploma or equivalent.
  • Self-starter with the ability to work within a fast-paced team environment.
  • Proficient typing and computer skills.
  • Knowledge of Microsoft Office or Google Suite.
  • Excellent verbal and written communication skills.
  • Detail-oriented with the ability to effectively organize and prioritize multiple tasks.
  • Accomplish established metric goals through phone, email, and live chat systems.
  • Must conduct themselves professionally and respectfully. 

Preferred but not required:

  • Some knowledge of the portrait industry.
  • Previous experience working within a Call Center environment.
  • Knowledge of Zendesk and Live Chat software.
  • Bilingual: Spanish/English speaking. 

Compensation: 

  • $45,000 Salary, which will be paid out biweekly 
  • 4 Weeks Paid Time OFF -(2 of these weeks will be for building closures during the Christmas Holiday and the July 4th Holiday, as our facilities shut down for IT Maintenance.) 
  • Optional Health, Dental, and Vision plans are available 
  • 401K eligibility after one year of employment.

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