Be Seen First
Durham, NC · Remote
$45K - $70K/yr
Manage customer inquiries through calls, email, live chat, and social media * Resolve customer issues promptly and effectively * Maintain accurate data entry and documentation of customer ...
New
Quick apply
Be Seen First
Durham, NC · Remote
$45K - $70K/yr
Manage customer inquiries through calls, email, live chat, and social media * Resolve customer issues promptly and effectively * Maintain accurate data entry and documentation of customer ...
New
Be Seen First
Durham, NC · Remote
$45K - $70K/yr
Manage customer inquiries through calls, email, live chat, and social media * Resolve customer issues promptly and effectively * Maintain accurate data entry and documentation of customer ...
New
Quick apply
Be Seen First
Durham, NC · Remote
$45K - $70K/yr
Manage customer inquiries through calls, email, live chat, and social media * Resolve customer issues promptly and effectively * Maintain accurate data entry and documentation of customer ...
New
Be Seen First
Raleigh, NC · Remote
$45K - $70K/yr
Manage customer inquiries through calls, email, live chat, and social media * Resolve customer issues promptly and effectively * Maintain accurate data entry and documentation of customer ...
New
Quick apply
Be Seen First
Raleigh, NC · Remote
$45K - $70K/yr
Manage customer inquiries through calls, email, live chat, and social media * Resolve customer issues promptly and effectively * Maintain accurate data entry and documentation of customer ...
New
Be Seen First
Durham, NC · Remote
$45K - $70K/yr
Manage customer inquiries through calls, email, live chat, and social media * Resolve customer issues promptly and effectively * Maintain accurate data entry and documentation of customer ...
New
Quick apply
Be Seen First
Durham, NC · Remote
$45K - $70K/yr
Manage customer inquiries through calls, email, live chat, and social media * Resolve customer issues promptly and effectively * Maintain accurate data entry and documentation of customer ...
New
Be Seen First
Raleigh, NC · Remote
$45K - $70K/yr
Manage customer inquiries through calls, email, live chat, and social media * Resolve customer issues promptly and effectively * Maintain accurate data entry and documentation of customer ...
New
Quick apply
Be Seen First
Raleigh, NC · Remote
$45K - $70K/yr
Manage customer inquiries through calls, email, live chat, and social media * Resolve customer issues promptly and effectively * Maintain accurate data entry and documentation of customer ...
New
Be Seen First
Raleigh, NC · Remote
$45K - $70K/yr
Manage customer inquiries through calls, email, live chat, and social media * Resolve customer issues promptly and effectively * Maintain accurate data entry and documentation of customer ...
New
Quick apply
Be Seen First
Raleigh, NC · Remote
$45K - $70K/yr
Manage customer inquiries through calls, email, live chat, and social media * Resolve customer issues promptly and effectively * Maintain accurate data entry and documentation of customer ...
New
Raleigh, NC · On-site +1
$15.25 - $20/hr
Serve as the first point of contact for customer support (primarily via email, phone, and live chat). * Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer ...
Raleigh, NC · On-site +1
$15.25 - $20/hr
Serve as the first point of contact for customer support (primarily via email, phone, and live chat). * Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer ...
Raleigh, NC · On-site
$15.50 - $21.25/hr
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. * Resolve customer complaints or issues by actively listening and providing solutions promptly.
Raleigh, NC · On-site
$15.50 - $21.25/hr
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. * Resolve customer complaints or issues by actively listening and providing solutions promptly.
$15.50 - $21.25/hr
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. * Resolve customer complaints or issues by actively listening and providing solutions promptly.
$15.50 - $21.25/hr
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. * Resolve customer complaints or issues by actively listening and providing solutions promptly.
Raleigh, NC · On-site
$17.50 - $23.50/hr
Serve as the primary contact for clients via ticketing, phone, and live chat, addressing inquiries, troubleshooting technical issues, and guiding users through platform features. * Investigate and ...
Quick apply
Raleigh, NC · On-site
$17.50 - $23.50/hr
Serve as the primary contact for clients via ticketing, phone, and live chat, addressing inquiries, troubleshooting technical issues, and guiding users through platform features. * Investigate and ...
Answer customer calls and establish follow-up with sales appointments Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates Continuous follow-up with ...
Answer customer calls and establish follow-up with sales appointments Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates Continuous follow-up with ...
Answer customer calls and establish follow-up with sales appointments Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates Continuous follow-up with ...
Answer customer calls and establish follow-up with sales appointments Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates Continuous follow-up with ...
Answer customer calls and establish follow-up with sales appointments Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates Continuous follow-up with ...
Answer customer calls and establish follow-up with sales appointments Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates Continuous follow-up with ...
Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates * Continuous follow-up with interested leads for 90 days as well as following up with leads that are ...
Quick apply
Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates * Continuous follow-up with interested leads for 90 days as well as following up with leads that are ...
Answer customer calls and establish follow-up with sales appointments Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates Continuous follow-up with ...
Answer customer calls and establish follow-up with sales appointments Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates Continuous follow-up with ...
Answer customer calls and establish follow-up with sales appointments Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates Continuous follow-up with ...
Answer customer calls and establish follow-up with sales appointments Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates Continuous follow-up with ...
Answer customer calls and establish follow-up with sales appointments Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates Continuous follow-up with ...
Answer customer calls and establish follow-up with sales appointments Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates Continuous follow-up with ...
Raleigh, NC · On-site
$13 - $16/hr
Field customer inquiries, concerns, and requests in a professional andtimelymanner via various forms of communication including phone calls (25+ daily),emailand live chat * Sell tickets and travel ...
Raleigh, NC · On-site
$13 - $16/hr
Field customer inquiries, concerns, and requests in a professional andtimelymanner via various forms of communication including phone calls (25+ daily),emailand live chat * Sell tickets and travel ...
Raleigh, NC · On-site
$13 - $16/hr
Field customer inquiries, concerns, and requests in a professional andtimelymanner via various forms of communication including phone calls (25+ daily),emailand live chat * Sell tickets and travel ...
Raleigh, NC · On-site
$13 - $16/hr
Field customer inquiries, concerns, and requests in a professional andtimelymanner via various forms of communication including phone calls (25+ daily),emailand live chat * Sell tickets and travel ...
Morrisville, NC · On-site
$17.50 - $24/hr
Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. * Maintain and update digital and community reference materials. * Guide customers through the sales process ...
Morrisville, NC · On-site
$17.50 - $24/hr
Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. * Maintain and update digital and community reference materials. * Guide customers through the sales process ...
$22.8K - $28.4K
23% of jobs
$30.5K is the 25th percentile. Wages below this are outliers.
$28.4K - $34K
4% of jobs
The median wage is $38.7K / yr.
$34K - $39.5K
27% of jobs
$39.5K - $45.1K
1% of jobs
$45.1K - $50.7K
0% of jobs
$50.7K - $56.2K
0% of jobs
$56.2K - $61.8K
0% of jobs
$61.8K - $67.4K
0% of jobs
$67.4K - $73K
0% of jobs
$73K - $78.5K
0% of jobs
$81K is the 75th percentile. Wages above this are outliers.
$78.5K - $84.1K
45% of jobs
$22.8K
$57.8K
$84.1K
| Aspect | Live Chat | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training on chat software | High school diploma; customer service training often preferred |
| Work Environment | Remote or office-based; digital communication | Office or call center; phone and in-person interactions |
| Industry Usage | Online retail, tech support, service industries | Retail, telecom, banking, hospitality |
| Communication Mode | Text-based chat in real-time | Phone, in-person, or email |
Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.
Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.
$45K - $70K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 6 hours ago
8.5
Based on 587 frontline employees who took The Breakroom Quiz
33rd of 518 rated manufacturers
The Call Center Customer Care Representative (Remote) plays a crucial role in delivering exceptional customer support through various communication channels such as calls, email, live chat, and social media. Working within a large, cross-functional team, the representative manages inquiries, resolves issues, and maintains comprehensive documentation while operating with guided decision-making and full discretion within company policies. This role offers flexible scheduling and requires effective remote coordination to ensure seamless service delivery.
Responsibilities
Preferred Qualifications
