ZipRecruiter

Log In

1

Live Chat Jobs in Raleigh, NC (NOW HIRING)

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. * Resolve customer complaints or issues by actively listening and providing solutions promptly.

Lennar

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. * Maintain and update digital and community reference materials. * Guide customers through the sales process ...

Lennar

Internet Sales Coordinator

Raleigh, NC · On-site

$18.25 - $25/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. * Maintain and update digital and community reference materials. * Guide customers through the sales process ...

Lennar

Internet Sales Coordinator

Morrisville, NC

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. * Maintain and update digital and community reference materials. * Guide customers through the sales process ...

Lennar

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. * Maintain and update digital and community reference materials. * Guide customers through the sales process ...

Lennar Corporation

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. Maintain and update digital and community reference materials. Guide customers through the sales process ...

Lennar

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. * Maintain and update digital and community reference materials. * Guide customers through the sales process ...

Lennar Homes

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. Maintain and update digital and community reference materials. Guide customers through the sales process ...

Lennar Homes

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. Maintain and update digital and community reference materials. Guide customers through the sales process ...

eth

Interior Design Sales Professional

Cary, NC · On-site

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

eth

Interior Design Sales Professional

Cary, NC

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

eth

Interior Design Sales Professional

Cary, NC

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

eth

Interior Design Sales Professional

Cary, NC · On-site

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

eth

Interior Design Sales Professional

Cary, NC · On-site

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

next page

Showing results 1-20

All JobsLive Chat JobsLive Chat Jobs in Raleigh, NC

Live Chat information

See Raleigh, NC salary details

$22.8K

$57.8K

$84.1K

How much do live chat jobs pay per year?

As of Jul 14, 2026, the average yearly pay for live chat in Raleigh, NC is $57,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,000.00 and $83,600.00 per year, depending on experience, location, and employer.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

What Are Live Chat Jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What are the key skills and qualifications needed to thrive as a Live Chat Agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What is a Live Chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the typical challenges faced by Live Chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.
More about Live Chat jobs
What are the most commonly searched types of Live Chat jobs in Raleigh, NC? The most popular types of Live Chat jobs in Raleigh, NC are:
What are popular job titles related to Live Chat jobs in Raleigh, NC? For Live Chat jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Live Chat jobs in Raleigh, NC look for? The top searched job categories for Live Chat jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Live Chat jobs? Cities near Raleigh, NC with the most Live Chat job openings:
Live Chat jobs near you

Part Time Warranty Coordinator

Carrier Sales & Distribution LLC

Knightdale, NC • On-site

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Warranty Coordinator- HVAC Products | Carrier Enterprise| Carrolton-Texas or Raleigh -NC
Introduction:
Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Warranty Advocate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.
Company Website:
www.carrierenterprise.com
Objective:
The Warranty Claim Specialist will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication skills, attention to detail, and a strong commitment to providing outstanding customer service.
Key Responsibilities:
  • Respond promptly and professionally to customer inquiries regarding warranty claims via chat, email, and phone.
  • Assist customers in understanding their warranty coverage, terms, and conditions.
  • Process warranty claims efficiently, ensuring timely and accurate resolution.
  • Maintain detailed and accurate records of all customer interactions and claims in the CRM (Salesforce) system.
  • Provide customers with updates on the status of their warranty claims.
  • Collaborate with internal departments, such as technical support and logistics, to resolve customer issues.
  • Escalate complex or unresolved issues to the appropriate team members or supervisors.
  • Gather and document customer feedback to help improve products and services.
  • Stay informed about company products, services, and warranty policies.
  • Achieve or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.

Qualifications:
  • High school diploma or equivalent; college degree preferred.
  • Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years' warranty experience preferred, but not required.
  • Strong verbal and written communication skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to handle high-stress situations and manage multiple tasks simultaneously
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.

Preferred Qualifications:
  • Knowledge of ServiceBench
  • Knowledge of Salesforce
  • Experience working with general contractors in a B2B environment
  • Bi-lingual (English/Spanish)

Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Qualifications:
  • High school diploma or equivalent; college degree preferred.
  • Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years' warranty experience preferred, but not required.
  • Strong verbal and written communication skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to handle high-stress situations and manage multiple tasks simultaneously
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.

Apply