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Call Center Customer Service Jobs in Raleigh, NC

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift: 7:30 AM - 3:30 PM * Swing Shift: 3:30 PM - 12:00 AM * Midnight Shift: 12:00 AM - 8:00 AM Role ...

RALEIGH MEDICAL GROUP PA

Call Center Representative

Cary, NC · On-site

$15.75 - $19.75/hr

The Call Center Representative plays an important role in delivering exceptional customer service while helping maintain efficient daily operations in a fast-paced specialty practice environment.

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls ... Professional phone etiquette with strong customer service skills * Ability to show empathy when ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Job Title: Call Center Representative Client: McKesson Pay Rate: $20.40/hour on W2 Duration: 3 ... Professional phone etiquette with strong customer service skills * Ability to show empathy when ...

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent ... Labor Category - Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible ...

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All JobsCall Center Customer Service JobsCall Center Customer Service Jobs in Raleigh, NC

Call Center Customer Service information

See Raleigh, NC salary details

$10

$17

$26

How much do call center customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call center customer service in Raleigh, NC is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.
What are popular job titles related to Call Center Customer Service jobs in Raleigh, NC? For Call Center Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center Customer Service jobs in Raleigh, NC look for? The top searched job categories for Call Center Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center Customer Service jobs? Cities near Raleigh, NC with the most Call Center Customer Service job openings:
Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,498 per year, or $17.5 per hour.

Call Center Customer Service Professional - IV

Indotronix International Corporation

Cary, NC • On-site

$62/hr

Other

Posted 21 days ago

Job description

Call Center Customer Service Professional - IV | Cary, North Carolina, United States Call Center Customer Service Professional - IV Location: Cary, NC | Hybrid (On-site: Tue-Thu, Remote: Mon & Fri) | Full Time [About the Role] Join a dynamic, 24/7/365 service operations team as a Call Center Customer Service Professional - IV. In this high-impact position, you will leverage your extensive technical support background to provide exceptional service, resolve complex problems, and ensure operational excellence for our customers. This hybrid role offers you a balanced work environment with opportunities for ongoing learning and advancement. [Responsibilities] - Serve as the critical point of contact for inbound customer service calls, performing in-depth diagnostics and troubleshooting to resolve technical issues rapidly. - Execute proactive outbound communications to internal teams and external customers to accelerate task completion, resolve escalations, and deliver clear user education on established processes. - Strategically escalate issues to management, specialized support teams, or external repair organizations to minimize downtime and expedite resolutions. - Keep customers informed with consistent, clear updates on ticket status, expected resolution times, and final outcomes, building strong relationships and ensuring high satisfaction. - Adapt to a rotating 24/7/365 shift schedule, starting with comprehensive day shift training and opportunities to move across shifts based on business needs. [Required Skills and Experience] - 7-10 years of hands-on experience in technical support, customer service, or service desk environments - Strong diagnostic and troubleshooting abilities - Outstanding communication and customer engagement skills - US Citizen with eligibility for Public Trust clearance - Ability to thrive in a fast-paced, multi-shift operation [Preferred Skills] - Prior Verizon service experience (highly valued) [Benefits] - Competitive compensation up to $62/hr - Hybrid work model for enhanced work-life balance - Comprehensive training and professional development - Exposure to mission-critical technology and high-impact customer interactions - Collaborative, supportive team culture - Career advancement within a nationally recognized organization [How to Apply] If you are dedicated to delivering exceptional customer experiences and meet the qualifications, apply now to join our Cary, NC team. Local candidates only.

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About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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