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Call Center Customer Service Jobs in Raleigh, NC

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift: 7:30 AM - 3:30 PM * Swing Shift: 3:30 PM - 12:00 AM * Midnight Shift: 12:00 AM - 8:00 AM Role ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Job Title: Call Center Representative Client: McKesson Pay Rate: $20.40/hour on W2 Duration: 3 ... Professional phone etiquette with strong customer service skills * Ability to show empathy when ...

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls ... Professional phone etiquette with strong customer service skills * Ability to show empathy when ...

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent ... Labor Category - Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible ...

Ultimate LLC

Bilingual Call Center Rep.

Raleigh, NC · On-site

$19 - $21/hr

... or GED REQUIRED Customer Service or Call Center experience Good work history Reliable ... Transportation Positive Attitude All qualified applicants will receive consideration for employment ...

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Call Center Customer Service information

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How much do call center customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for call center customer service in Raleigh, NC is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.70 per hour, depending on experience, location, and employer.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

Can I get a call center customer service job with no experience?

Yes, entry-level call center customer service jobs often do not require prior experience. Employers typically look for good communication skills, a positive attitude, and the ability to learn quickly; some positions may provide training. Having basic computer skills and a customer-focused mindset can improve your chances of securing such a role.

What does call center customer service do?

Call center customer service representatives handle customer inquiries, resolve issues, and provide information about products or services over phone, email, or chat. They use communication skills and may utilize customer management software to ensure efficient support and maintain customer satisfaction.

What are popular job titles related to Call Center Customer Service jobs in Raleigh, NC?

For Call Center Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Call Center Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Center Customer Service jobs?

Cities near Raleigh, NC with the most Call Center Customer Service job openings:

Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $36,500 per year, or $17.5 per hour.

Call Center Customer Service Professional

KellyMitchell Group

Cary, NC • On-site

$24 - $35/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 23 days ago

Job description

Job Summary
Our client is seeking a Call Center Customer Service Professional to join their team! This position is located in Cary, North Carolina.
Core Responsibilities
  • Serve as the primary point of contact for incoming customer service calls, conducting thorough initial diagnostics and executing necessary actions to correct technical problems
  • Managed outbound resolution and initiate outbound communications to internal teams and external customers to expedite task completion, resolve complex issues, and educate users on established systems and processes
  • Enlist management personnel, specialized support teams, or external repair organizations as necessary to facilitate rapid trouble resolution and minimize downtime
  • Maintain continuous, clear communication with customers, providing timely updates on ticket status, expected resolution times, and final outcomes to ensure a high level of customer satisfaction
Required Skills/Experience (Must-Haves)
  • 7+ years of proven experience in technical support, customer service, or a related service desk environment
  • Must be a US Citizen eligible to obtain and maintain a Public Trust clearance
Preferred Skills/Experience (Nice-to-Haves)
  • Experience diagnosing technical issues
  • Experience educating users
  • Ability to ensure swift and accurate resolutions
Key Competencies & Behaviors
  • Strong organizational skills
  • Time management and multitasking abilities
  • Active listener
Work Environment
  • Location: Cary, North Carolina
  • Hybrid (On-site Tuesday, Wednesday, Thursday | Work from Home Monday, Friday)
  • Operations run 24/7/365. To support this, they operate on three primary shifts:
  • Day Shift: 7:30 AM - 3:30 PM
  • Swing Shift: 3:30 PM - 12:00 AM
  • Midnight Shift: 12:00 AM - 8:00 AM

Compensation & Benefits
  • Pay Range: The approximate pay range for this position is between $24.00 and $35.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
  • Medical, Dental, & Vision Insurance Plans
  • Employee-Owned Profit Sharing (ESOP)
  • 401K offered
About KellyMitchell
At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy

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