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Call Center Customer Service Jobs in Raleigh, NC

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls ... Professional phone etiquette with strong customer service skills * Ability to show empathy when ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Job Title: Call Center Representative Client: McKesson Pay Rate: $20.40/hour on W2 Duration: 3 ... Professional phone etiquette with strong customer service skills * Ability to show empathy when ...

AICPA

Manager - Customer Service Call Centre

Durham, NC · Hybrid

$95K/yr

... customers, and seamless service support You Have: * 2 years management experience in the GEC or other contact center environments How We Support You: We provide flexibility to help you achieve a good ...

aicpa

Manager - Customer Service Call Centre

Durham, NC · On-site

$95K/yr

... customers, and seamless service support You Have: * 2+ years management experience in the GEC or other contact center environments How We Support You: We provide flexibility to help you achieve a ...

AICPA

Manager - Customer Service Call Centre

Durham, NC · On-site

$95K/yr

... with customers, and seamless service support Qualifications You Have: * 2 years management experience in the GEC or other contact center environments How We Support You: We provide flexibility to ...

CIMA

Manager - Customer Service Call Centre

Durham, NC · Hybrid

$95K/yr

... customers, and seamless service support You Have: * 2+ years management experience in the GEC or other contact center environments How We Support You: We provide flexibility to help you achieve a ...

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All JobsCall Center Customer Service JobsCall Center Customer Service Jobs in Raleigh, NC

Call Center Customer Service information

See Raleigh, NC salary details

$10

$17

$26

How much do call center customer service jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for call center customer service in Raleigh, NC is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

What are Call Center Customer Service representatives?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a Call Center Customer Service Representative, and why are they important?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.
What are popular job titles related to Call Center Customer Service jobs in Raleigh, NC? For Call Center Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center Customer Service jobs in Raleigh, NC look for? The top searched job categories for Call Center Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center Customer Service jobs? Cities near Raleigh, NC with the most Call Center Customer Service job openings:
Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,500 per year, or $17.5 per hour.
Customer Service Representative (Call Center)

Customer Service Representative (Call Center)

Avacend Inc

Cary, NC • On-site

$14.25 - $18.50/hr

Contractor

Posted 13 days ago

Job description

Job Title: Customer Service Representative – Call Center

Location: 11800 Weston Parkway Cary NC USA 27513

Screening Questions:    

Q1: Do you have reliable transportation to be onsite 5 days a week?A2: If no, this role is not a good fit

Q2: Are you able to maintain good attendance throughout the 90 day training period; this means no more than 1 day out for every 30 days and no more than 2 tardies per 30 day period? If not, this role is not a good fit.

Q3: Are you able to handle being in a back to back call scenario for most of the day? How do you deal with the stress?

Q4: What type of learner are you? How do you learn best?

Q5: Can you type, with no errors, at least 35 wpm?

Work Schedule : Schedule: Monday - Friday; 11:30am - 8pm w/a rotating Saturday from 9am - 6pm every 6-8 weeks (when working Saturday, day off will be Tuesday, Wednesday, Thursday or Friday)

Work location & Type: Onsite for at least first 90 days; then possibility of hybrid w/ 2 days in office and 3 days at home based on attendance and performance

Great communication skills; basic problem solving skills; Typing at least 35 wpm; at least 1 yr of high call volume call center experience

Are there any perks to this assignment that would help the supplier better sell your opportunity? On site gym w/signed waiver; opportunity to become full time and room to grow within the company

§ Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

§ Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner

§ Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.

§ Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral

§ Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.

§ Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate

§ Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety

§ Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)