ZipRecruiter

Log In

1

Call Center Customer Service Jobs in Raleigh, NC

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

AND * One year of experience in a call center, customer service role, or related field; OR * An equivalent combination of education and relevant experience sufficient to successfully perform the ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

AND One year of experience in a call center, customer service role, or related field; OR An equivalent combination of education and relevant experience sufficient to successfully perform the ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

We gladly offer our call center Reps a competitive wage of $15-$17 per hour, which is based on skills and experience. This Customer Service Rep (CSR) position enjoys working a typical call center ...

next page

Showing results 1-20

All JobsCall Center Customer Service JobsCall Center Customer Service Jobs in Raleigh, NC

Call Center Customer Service information

See Raleigh, NC salary details

$10

$17

$26

How much do call center customer service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for call center customer service in Raleigh, NC is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

What are Call Center Customer Service representatives?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a Call Center Customer Service Representative, and why are they important?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.
What are popular job titles related to Call Center Customer Service jobs in Raleigh, NC? For Call Center Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center Customer Service jobs in Raleigh, NC look for? The top searched job categories for Call Center Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center Customer Service jobs? Cities near Raleigh, NC with the most Call Center Customer Service job openings:
Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,500 per year, or $17.5 per hour.
Service Appointment Call Center - JOHNSON AUTOMOTIVE

Service Appointment Call Center - JOHNSON AUTOMOTIVE

Johnson Automotive

Raleigh, NC • On-site

$15 - $19.50/hr

Full-time

Posted 23 days ago

Job description

Johnson Automotive is accepting applications for FT Service BDC Representatives to staff our expanding Service business. We are seeking friendly and phone savvy individuals who possess a strong desire to provide outstanding customer service to our guests! The Service BDC is housed within the corporate offices at Johnson Lexus of Raleigh, on Capital Boulevard.

About the Role:

The Automotive Service Appointment Call Center (Business Development Center, aka BDC) role is pivotal in ensuring a seamless and positive customer experience by managing inbound and outbound communications related to vehicle service appointments. This position focuses on scheduling, confirming, and rescheduling service appointments while providing accurate information about services, pricing, and promotions. The role requires effective communication and organizational skills to coordinate between customers and service departments, ensuring optimal utilization of service bays and technician availability. By maintaining detailed records and following up on customer inquiries, the BDC Representative helps increase service department efficiency and customer retention. Ultimately, this role contributes directly to the dealership’s service revenue growth and customer satisfaction goals.

Compensation:

  • Within industry range and productivity-driven.
  • Comprised of both an hourly rate and an impactful commission structure.
  • Hourly rate is commensurate with breadth of prior experience.

Schedule:

  • Monday through Friday.
  • 8-hour shifts: generally, 7:30am - 4pm or 9am - 5:30pm or 10:30am - 7pm.
  • Rotating Saturdays: 8am - 5pm (about once a month).

Minimum Qualifications:

  • Previous experience in a customer service or call center environment, preferably in automotive or related industries.
  • Proficiency with computer systems and appointment scheduling software.
  • Strong verbal communication skills and the ability to handle multiple calls efficiently.
  • Ability to work a FT schedule and alternate Saturdays, with some fill-in flexibility, as needed.

Preferred Qualifications:

  • Experience working in an automotive dealership service department or BDC.
  • Familiarity with dealership management systems such as CDK, Reynolds & Reynolds, or Dealertrack.
  • Basic knowledge of automotive maintenance and repair terminology.
  • Customer relationship management (CRM) software experience.

Responsibilities:

  • Answer inbound calls and respond to customer inquiries regarding automotive service needs and appointment scheduling.
  • Make outbound calls to confirm, reschedule, or follow up on service appointments and customer satisfaction.
  • Maintain accurate and up-to-date customer records and appointment schedules using dealership management software.
  • Communicate effectively with service technicians and advisors to ensure appointment availability and timely service delivery.
  • Promote dealership service specials, maintenance packages, and warranty services to customers during calls.
  • Handle customer concerns or complaints professionally and escalate issues to management when necessary.
  • Track and report on appointment metrics and customer feedback to support continuous improvement initiatives.

Skills:

In this role, strong communication skills are essential for clearly conveying service options and appointment details to customers, ensuring their needs are understood and met. Organizational skills are used daily to manage multiple appointment schedules and maintain accurate records, which helps optimize service department workflow. Problem-solving skills come into play when addressing customer concerns or rescheduling conflicts, requiring quick and effective resolution. Technical proficiency with dealership management and CRM software enables efficient data entry and retrieval, supporting smooth operations. Additionally, interpersonal skills foster positive customer interactions that enhance satisfaction and encourage repeat business.


TAG2=SERVICE